Overview
This oceanfront hotel is less than a five-minute walk from the sands and world-class surfing of Huntington Beach. Within half a mile, reach the International Surfing Museum and Pacific City’s shops and restaurants. The hotel's on-site beach club offers cabana rentals, beach bonfires, and bicycle rental. There is also a spa and rooftop lounge.
Resort fees include
- 2 bottles for water
- Discounted bicycle rentals
- Wi-Fi
Check in
4:00 p.m.
Check out
11:00 a.m.
Rooms
437
Inclusions
Rooms
Amenities
Location
Reviews
Almost perfect
briggs18 (Little Compton, Rhode Island) on Oct 25, 2024
Had a problem getting there from the East Coast with plane difficulty. Plane was delayed 15 hours. Expecting to lose my reservation, I called the Hotel and talked to a manager named Sean, He could not have been nicer. He assured me he would cancel my reservation and rebook so that I would not be charged for the first night I would be missing. Total piece of mind when I really needed it. Upon checkin the next day I was greeted by a front desk employee named James. Another true gentleman. Was sorry to hear about about day before problem, searched for a room for early arrival and upgraded to an ocean view room on a higher floor. Great view and a great way to make up for our lost time. Everybody was very pleasant. Food choices, good. Nice pool , grounds and perfect location. If I really had to search to find a negative, the Rooftop bar. Beautiful view with firepits and very welcoming. My problem, I ordered a Martini. i expected a premium price because of location. Problem was they charged me $16 for the martini (ok) but $4 for the PREP to make it . $4 for a martini prep ? What ? Never heard such a rip. Ok, only complaint and MAYBE a minor one, but that was our last trip to that bar. . Otherwise a GREAT place to stay and a special shoutout to Sean and James. Two truly professional employees .
needs better customer service training
Regina L on Oct 23, 2024
my boyfriend and i just stayed here on Saturday and were astonished at how AWFUL the service was. We walked in to check in and there was a group of employees behind the front desk just chatting amongst themselves staring at us. There was a blonde woman with awful eyebrows off to the side who didn’t bother to say “i can help you right here”. All the employees were like deers in headlights. Not one took initiative to help us. We ended up just walking up to the blonde and were not greeted or anything. just “last name and id” I’m not sure if everyone was having an off day or what but i’ve never had this experience elsewhere. You would think with how expensive this place is, that the front desk agents would be trained to be better. They’re the first impression people get from your hotel. DO BETTER!
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