TripAdvisor Traveler Rating

Super Bad Broke my foot at Cabo Wabo on an Umbrella stand, which the waiter says happens constantly BEWARE DONT EAT THERE

I was visiting from Las Vegas for the 1st time. I love Hilton properties and saw this location. Two of my friends recommended to stay for great location to the beach. Safe location and amenities especially the fitness center. Pools were great and the customer service amazing. Employees and guests very friendly as well as those that had dogs. The entire experience was so relaxing. From valet to help to the room, front desk, housekeepers, Hero Market, bartenders, restaurant works, pool guys...amazing. Rooms were great and very clean throughout the property. It's worth the price to stay at this location and the views amazing. I'm grateful for Joaqiun in Valet for helping with a situation, as he reached out to me and helped make it right. He even went above and beyond so I feel very blessed and grateful. I look forward to my next trip and thanking him personally. I've also gone to Nebraska at the Hilton Garden Inn (will be doing so in a few weeks) and I'm so grateful for the entire experience....this place outdid Nebraska. Again, thank you Joaqiun, the entire staff and just for an amazing time and facility. See you soon! God Bless you all!

We checked in on August 20, 2026, after traveling 33 hours to California to celebrate my husband’s birthday. ?? I wanted to have something delivered to our room as a surprise for him when we walked in, but I didn’t realize I needed to plan ahead—and with everything involved in such a long trip, I simply didn’t have time to arrange anything before we arrived. A couple of hours after checking in, there was a knock at our door. To our surprise, a bottle of wine and two glasses had been delivered to our room! ???? What a beautiful surprise! My husband’s face lit up, and it made our special trip even more memorable. Experiences leave a lasting impression. Sometimes it’s the simplest acts of kindness and thoughtfulness that mean the most. Thank you so much, Tatiana Brown, for going above and beyond and making my husband smile. We are truly grateful for your kindness and thoughtfulness. You helped make his birthday trip to California even more special! ?? These are the moments we’ll remember long after the trip is over. ?

The customer service at this property is TOP NOTCH. From our check in with Tatiana who is a literal angel to Roman at the pool, to security all throughout the hotel and the wonderful housekeeping crew. Long story very short, be weary of Pacific City’s Ola. The Waterfront Hilton has done something perfectly right with hiring the most caring and wonderful staff.

This is our second time staying at this resort. The property is lovely, vast, multiple pools, clean and a great location. About a 15 minute walk to the pier and Main Street, right across the highway from the beach. The hotel offers beach equipment and toys on a first come first served basis. There are a few restaurants on site, all of which are great. Rooms are a great size, lots of room, clean with comfy beds and amazing pillows.Tighter bathrooms with low water pressure for showers…but of a zonk for us. We encountered a hiccup upon checking in this time, it was utter chaos in the lobby, rooms weren’t ready for quite a few of us checking in. Even past the “guaranteed “ 4pm room ready time! Kids crawling and running restlessly in the lobby. I was hit in the head by two boys playing soccer…in the lobby. This hotel misses a few opportunities to really shine at customer service. Each family waiting for their rooms to be ready past the 4pm mark should’ve been offered a complimentary meal at one of the restaurants, for Hilton members there should’ve also been an offer of points as an apology. We travel a lot so we certainly understand hotels being understaffed and overbooked and housekeeping doing their best to keep up with room turnovers. The hotel management could do better with how they manage these moments and how they appease guests. We also had an issue in our room when trying to connect our Roku stick. The mounted TV doesn’t pull forward so it takes a lot of finagling to get your hand behind the tv to find the input socket. We were starting to tick the boxes for not coming back to this property again when we went to the pool and enjoyed a beautiful interaction with Selina. Selina was such a delight and a real hustler, hard worker, she kept a high service standard all throughout the very hot days. Jimmy was our food server alongside Selina and was great also…what a cheerful demeanor and great smile.. and quick service. These staff members, and the fantastic team at Cabo Wabo Beach Club, under the direction of Janet V, were simply incredible…and swayed my husband back to loving this place! The pool security guards were friendly and informative and respectfully firm about pool rules and safety, I appreciate that. Last missed opportunity are the pool cabanas. From what I read on the hotel website the family beds are $250 per day and full cabana is $500… but both come with nothing! Most resorts will have a mini fridge filled with water and soft drinks, a selection of snacks/charcuterie trays to select from and at least a bottle of wine or pitcher of beer all included in the cabana rental price. Come on Hilton, give a little to get a lot back! Folks will spend more on additional food and drinks as the day goes on. This might explain why over a 7-day stay I only ever saw one family rent a cabana or bed! Grievances aside the resort is a nice one, great location, good rooms, good food and like most places the best staff are in housekeeping and food service. Thank you all for working as hard as you do!