The Waterfront Beach Resort, A Hilton Hotel reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

2942 TripAdvisor reviews

TripAdvisor users rated this property 1 out of 5

I just don’t get it

Tourist38516704679 on Jul 09, 2024

Arrived, booked a stay on points. Two queens, partial ocean view. Upgraded to accessible room with partial view, and they have a lot of other amazing rooms still available. Amenities card provided explaining what you get with resort fee. Pool, discounts, wifi, beach wagons and chairs. Front desk at check in states, it costs. I talk to beach workers later in evening, reserve my spot is necessary. I chat on message with front desk, and ask if there are fees or complimentary. “Go to waterfront and they will assist you.” “Thank you, is there a cost?” You would be able to rent chairs or can get some small chairs from pool first come first serve. Trying to finish and enjoy the night. Pool, was fun, my daughters liked it. One hot tub full of chlorine fumes, the other was great. Security workers were super friendly and pleasant. Cabo Wabo, mixed feelings overall. Love the food! Cabo Wabo accepted an order that I picked up. Wouldn’t take a second order, only order through bar. And then people dining at tables eating Cabo Wabo food. Clearly I just don’t get it. But I’m completely unimpressed.

TripAdvisor users rated this property 5 out of 5

Amazing valet parking experience

KRISTINE S on Jul 02, 2024

My review is for Tyler Hyde. He works for the valet service for the hotel. The business for the hotel service is Ace Parking. Tyler went way beyond his duties by helping me get my car parked and all of my things up to my room on a very late night back to the hotel after a day of fun. Thank you, Tyler! You're going to go a long way in life with that work ethic of yours!!

TripAdvisor users rated this property 5 out of 5

We will be back soon.

Julia L on Jun 29, 2024

We just returned from a short stay and we plan to return. In every instance staff were attentive, polite and gracious. In one instance a manager met us in the hallway, asked if we needed help, answered our question and volunteered to return our pool towels (we were stopping there first) for us. We borrowed beach gear and enjoyed it at the beach. The pools were clean, a comfortable temperature and the hotel was clean as well. Our meals eaten on site were good. I read a few of the one star reviews and had to ask myself if these people stayed at the same hotel I did. Oh, the slides in the family pool are open from fairly early in the morning (9 or 10) to 5 pm and they are staffed with lifeguards. It is a little pricey, but not out of line with comparable properties and the location was great.

TripAdvisor users rated this property 1 out of 5

Don’t book this hotel. Not worth the money.

allisonhA7471UN on Jun 28, 2024

Unfortunately, my experience fell FAR short of the standards I would expect from a Hilton property. Throughout my stay, there were several issues that significantly impacted my experience: Room Assignment Error: It all started when I called a couple days before check-in because my husband has gold status and I wanted to see if we could be moved to a king bed with a pull-out big enough for our 2 kids. Which I was reassured we would. We spent 30 minutes at check-in being told by 3 different people that we did and didn't have the right room. Eventually a manager said it was a room with a full bed pullout but then got to the room and it was a twin pull out. We called for a rollaway bed but were told we would be charged even though the staff made multiple mistakes with our booking. 2. Lack of Staff Knowledge and Urgency: On probably 10 occasions, we encountered staff members who seemed unaware of basic hotel policies and procedures. This lack of knowledge led to delays in resolving issues and added unnecessary frustration to our short stay for a wedding. Starting with the room details to spa credits (a staff member told me there were no spa credits, even though it was listed on the website) to valet pickup taking an hour (I have pictures of the crowd and horrible experience) to having to call 3-4 times to remind the staff to bring enough towels and blankets for everyone in our room to pool/beach information being incorrect. I would encourage you to pull any/all the calls we had to make to the staff to simply ensure basic needs were met. 3.Noise Disturbances: Perhaps the most disruptive aspect of our stay was the noise disturbance from neighboring rooms. We were placed next to a room where teenagers were constantly yelling (our children were literally scared to go to bed) and were even banging on our connecting door as late as 2 a.m. We called security and even went down to the front desk to see if we could move rooms or they could talk to the room. This not only disrupted our sleep but also created an uncomfortable and unwelcoming environment. The next morning after getting a few hours of sleep I went to the front desk to see what we could do. They reassured me that the two rooms were checking out the next day so we decided to stay in our room. I told them how miserable the experience was for my kids that night and they reassured me not to worry and the room would be cleared out by check-in. You can imagine my shock when I got back to our room at 2pm (2 hours before we had to leave for a family wedding) and realized the guests never checked out. I immediately went to the front desk and asked why no one told us. They said the guests requested to stay another night and never even thought to let us know. We begged them to move rooms so we could please actually sleep with our kids. 4. Billing issues - We just got our bill and noticed multiple charges that were also correct. Do yourself a favor and don’t book this hotel or if you do make sure you get a room in the newer part of the hotel. I believe it’s dolphin twin. The nightly rental when we booked was over $700 and they nickle and dime you about everything.

TripAdvisor users rated this property 5 out of 5

We had a great Daycation!

Jack L on Jun 27, 2024

We had a great time! Parking and check in were easy. The cabana was clean and comfortable. The pool and slides were fun. The TV and WiFi worked perfectly. The food and drinks were very good. Katina was very nice and attentive. Would do again!!!

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