TripAdvisor Traveler Rating

Everyone was wonderful. Jorge was training, and still over the top friendly and on top of everything. Favorite dinner in Cabo thanks to Jorge and the staff

Jorge was great he was very helpful and made sure we had a perfect night definitely will come back!

Jorge at the Los Deseos was excellent. We really enjoyed his being our waiter, he made our dinner celebration memorable and fun!

We stayed for three nights for a girls’ birthday trip, and unfortunately, our stay was filled with several issues that made the experience disappointing. The first night, our A/C was not cooling properly. We notified the front desk, and when maintenance came to look at it, they were unable to resolve the issue and could only provide us with fans. The following day, we were moved to another room. Unfortunately, later that night, the smoke detector began chirping continuously. We contacted the front desk and were told that the noise was coming from the room next door. We were also told that because the guest in that room was asleep, they could not be disturbed. Meanwhile, we were left wide awake listening to the constant chirping with no real solution. The noise finally stopped the next morning after maintenance entered the neighboring room. We requested to speak with the manager, and after receiving a call from her that afternoon, we went downstairs to speak with Carmina in person. Unfortunately, her response was extremely disappointing. She was emotionless, dismissive, and did not seem genuinely concerned about our experience or our dissatisfaction. There was very little acknowledgment or apology for what we had gone through. In contrast, Leonel was absolutely amazing, he deserves recognition for being the most amazing part of our experience.He was friendly, attentive, professional, and genuinely made an effort to help us. His customer service stood out and was exactly what we expected from someone working in hospitality. It was unfortunate that the staff member who showed us the most care and concern was not the manager. Customer service is about listening to your guests, acknowledging their concerns, and making them feel valued—especially when things go wrong. The staff members who helped us were wonderful, but the manager's lack of empathy and unwillingness to meaningfully address our concerns left a very negative impression.

Jorge service was amazing. Food was good.