TripAdvisor Traveler Rating

We experienced excellent poolside service with Jorge. He is very friendly, attentive and genuinely cares about your guests! Jorge made our stay memorable!! Jennifer was also a very attentive server. She was friendly and we appreciated her excellent service! Orlando gave us very good service when booking our dinners and return shuttle to the airport. Friendly and very good communication! Two cons of our stay was an early morning (before 8am) wake-up (constant knocking on our door) from a staff member who only handed us a roll of garbage bags??? The other is the VERY loud noise coming from the parking lot ( which was adjacent to our room).

My husband and I visited here back in Dec 2024. We had the most amazing time all around. I had the opportunity to come here with my mom recently. It was a night and day experience. The service all around was all over the place. Jorge and Jennifer, Orlando, Linoel, made the experience so much better. Jorge and Jennifer are friendly and offer great service in the dinning and pool area, always ready to serve you with a smile. So were a "few other staff." We did experience issues getting service around the pool if Jorge and Jennifer were not working. Which was frustrating. It was disappointing that I couldnt have had the same experience the secomd time around. I do appreciate the above people who did such a great job to help us have the best time possible.

Jorge at the pool bar was amazing! Great service. Love this resort and its location, walking distance from everything. Will stay here again for sure!

Great resort in the middle of everything on the marina. We were very pleased with the location and the service. Only restaurant we left not happy with was Jacks Steakhouse.

We stayed for 5 nights and REALLY enjoyed it. The staff was friendly and the food at the bar was very good for brekky and lunch. There are several restaurants in the marina that are included for use in the all inclusive which I've never seen before. The pool was clean and refreshing but not too cold. Drink service at the pool was amazing! We were lucky enough to get Jorge as our server almost every day and he was quick, respectful and very funny. We probably spent more time at the pool than we would have just because he was so good! The vibe of the whole place was just really good!