Azul Beach Resort Negril, by Karisma located on the world famous Seven Mile Beach of Negril, lines the west coast of the island. Featuring Karisma renowned Gourmet Inclusive® Experience, the hotel brings together spacious facilities with unlimited activities and services. The Azul Beach Resort Negril is a contemporary resort with a laid-back Caribbean feel designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun.
Absolutely not Gourmet Inclusive or a 5 star Resort
(Cape Cod, Massachusetts)
Sep 17, 2021
Just returned from a very disappointing stay at this hotel. Planned a 5 day/4 night trip with my friend. My first real trip since Covid. I knew some things would be different than past travel but I didn't expect the resort to be pretty much closed (no where was it indicated at booking or on the website that there would be limited food options).
The check in process was long and hot with no information about the resort at all. I would expect details of the personal concierge and beach butler my room stated it came with. Not offered a map or even details of the dinning or entertainment.
Our room was extremely hot and the thermostat wasn't working we called the front desk and was told we had to wait for someone to come and they were on the way. An hour later we called annoyed and said we would call at another time. It was never fixed even after they came to look at it.
The hotel was pretty run down and almost felt abandoned. Walkways to access the front desk were down right dangerous. I actually stubbed my toe and was told "oh sorry" (see photos). Paint chipping off of buildings and most of the resort closed (pools, bars, and restaurants).
To say this resort is a 5 star resort with gourmet food is defenitley not an accurate description. I think that the website should state that all the restaurants aren't being offered. When I asked about this to the front desk staff I was told it would be too much work to keep updating the website.The restaurants were only offered on certain days (again great information to have at check-in) they also required a reservation. 5 of the 8 restaurants were available. They rotate basically 1 to 2 choices a night. Breakfast only offered at one place (Mahogany)and lunch at 2(west end Terrance and Garfield beach).
Di Romagna - small portions , small menu, and bland food. They were out of a ton of things and didn't even have pizza. Frozen tiramisu, nothing seemed to be fresh or made on site.
Garfield Beach - Basic Jamaican bbq it was decent but definitely not gourmet. You could at least see it being cooked fresh.
West end Terrace basically burgers and previously frozen choices like fries and what they called a panini (which was definitely frozen and the ham looked like spam).
Mahogany a sad excuse for a buffet. No vegetables offered, salad bar was basically lettuce, tomato, and powder cheese, canned fruit, yes you read that right (FRUIT FROM A CAN- like a fruit cup you would get with a school lunch). I didn’t see any fresh fruit anywhere we went.
Hua Hin was the best of the 5 open but nothing to get excited about. The offerings are basic and taste like they are mass made and warmed up.
Ackee- They were out of everything. We had a bite of each thing and basically left hungry. I ordered the grilled shrimp which in no way was grilled more like previously frozen and boiled. Another frozen dessert (Jamaican Rum Cake).
Beans coffee shop is vanilla soft serve and basic coffee and a few muffins that I absolutely wouldn't have tried.
The SPA- I booked a massage, pedicure, and manicure. The massage was great and that’s where it ended. I received the worse pedicure and manicure I have ever had. My nails actually looked worse than how I arrived. I asked to speak to the Manager and she insisted I let them fix it. Well I can tell you my nails are all breaking, I have cuts along my cuticles, and look awful. (See photos). I spoke to the front desk about a refund showing her my nails and she stated the Manager said she fixed it (clearly nails are not the spa’s strong suit). The whole thing was in no way a manicure.
Covid test- Website as well as paperwork I had stated free but was told no it was $24 pp and really didn’t care that I was trying to show and explain it stated free.
Minibar- No such thing, you get 2 waters and 2 Pepsi that’s it. Basically a fridge with a few drinks.
Pools- Not allowed after dark even the rooms with swim ups.
The gift shop- We didn’t want to leave the resort and were very disappointed that the gift shop was basically a bunch of over priced junk. The airport had better selections.
Some Positive things followed with some not so positive at the same time sadly:
The Beach is amazing, the ocean is so clear and warm. Wonderful beach chairs and beds available. Towels on the other hand were hard to come by or find. Beach Butler? Ya if you were a member you had one otherwise you had to get up and go to the bar for your drinks most of the time. Also lack of bottled water available, it was like a scavenger hunt to find any.
The Staff aside from the front desk( they treated you as though you were bother or stupid for asking questions) were absolutely amazing. I can’t say enough about the staff, they were all friendly and personable. Remembering your name, what you like to drink, and even though the food was awful they were apologetic (as if it was their fault). I did visit the converge desk once and they basically sent me to the front desk, they are there to try and get you to buy a timeshare or an excursion (not how this service was described)
Shout out to:
AJ (entertainment staff) this young man’s talents and personality are not being appreciated by the world as they should be. I would love to see him do so much more with his talent.
Tina (bartender adult only bar) funny, personable, and the bar we visited daily
Shanicka (staff at West End Terrace) is amazing. She wasn’t there the day I left and she was very missed.
Most of the staff at the restaurants, by the pool, entertainment, life guards, etc. were friendly and wonderful.
We met people from all over and the feelings we had for the resort seemed to be shared amongst most. Very disappointing.
This resort reminded me of why I love travelling to Jamaica!
Sep 14, 2021
The beach is gorgeous - the food is good and the staff made our experience unforgettable! This resort is spread out along the beach... meaning you walk out of your room and the gorgeous white sand and blue ocean is only steps away. Though COVID is still a serious concern, we felt safe that precautions were in place at the hotel. We were lucky enough to get to know a few members of the staff... whether it was Rajay giving us private training sessions, yoga on the beach or AJ giving us dance lessons by night or... us giving him Bocce lessons by day the interactions were genuine and memorable! Other shoutouts are too the great Orlando & Damain. Hope to go back soon.