All inclusive

Azul Beach Resort Negril, by Karisma

Negril 5.0

Overview

Azul Beach Resort Negril, by Karisma located on the world famous Seven Mile Beach of Negril, lines the west coast of the island. Featuring Karisma renowned Gourmet Inclusive® Experience, the hotel brings together spacious facilities with unlimited activities and services. The Azul Beach Resort Negril is a contemporary resort with a laid-back Caribbean feel designed to allow couples, groups, wedding parties, families and friends from all generations to re-connect under the sun.

Check in

3:00 p.m.

Check out

12:00 p.m.

Rooms

Ocean View Deluxe Suite
398 square feet
  • 1 king bed
  • Ocean view
Ocean View Deluxe Suite
398 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV
  • Balcony or terrace featuring circular daybeds with canopy
  • Bathrooms with rain forest showerhead

Premium Ocean View Suite
608 square feet
  • 1 king bed, and 1 sofa bed
  • Ocean view
  • No more than 4 guests in the room
Premium Ocean View Suite
608 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV
  • Balcony or terrace featuring circular daybeds with canopy
  • Bathrooms with rain forest showerhead

Premium Ocean View Swim Up Suite
608 square feet
  • 1 king bed, and 1 sofa bed
  • Ocean view
  • No more than 4 guests in the room
Premium Ocean View Swim Up Suite
608 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV
  • Balcony or terrace featuring circular daybeds with canopy
  • Bathrooms with rain forest showerhead

Deluxe Swim Up
403 square feet
  • 1 king bed
  • No more than 2 guests in the room
Deluxe Swim Up
403 square feet
Featured amenities
Included in all rooms
  • 24 hour room service
  • A/C
  • Bathrobes
  • Coffee maker
  • Hair dryer
  • Iron/Ironing board
  • Laptop safe
  • Mini-bar stocked daily
  • Phone
  • Turndown service
  • TV
  • Balcony or terrace featuring circular daybeds with canopy
  • Bathrooms with rain forest showerhead

Amenities


Location

Address
Norman Manley Blvd, Negril, Jamaica
74 Km from MBJ

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0
TripAdvisor users rated this property 3 out of 5

Disappointing Honeymoon Experience - Not Up to 5-Star Standards

Scott T (Maesteg, United Kingdom) on Jul 11, 2024

We stayed at this hotel for two weeks in May 2024 for our honeymoon and were quite disappointed. It falls short of its advertised 5-star rating, more accurately reflecting a 3 or 4-star experience. Hotel: The property requires maintenance, with several instances of damaged furniture and flooring. However, it was consistently clean. Food: The dining experience was repetitive. Breakfast offerings were the same every day, and the main buffet restaurant, Mahogany, predominantly served chicken and rice in the evenings. While the bookable restaurants were pleasant, they often had menu items unavailable. This issue extended to snack bars as well. Additionally, restaurants and buffets sometimes closed unexpectedly, even with reservations, and the beach BBQ was canceled without notice. Two of the restaurants didn’t open at all during our stay. Staff: The staff were generally friendly and dedicated, though a few appeared disinterested. Rooms: The rooms were spacious and clean. We paid an additional £800-£900 for an upgraded room, but it did not seem to justify the cost, appearing quite basic. The mini-bar was restocked daily, and the room was cleaned regularly. However, it took three days to resolve an issue with the room safe, causing inconvenience as we had to carry our valuables and documents at all times. Beach: The highlight of our stay. The beach was clean, with crystal-clear water, fish, starfish, and the occasional stingray making an appearance. We had no trouble finding sunbeds, and the waiter service was a pleasant addition. While beach vendors occasionally approached us, security was prompt in addressing any discomfort. The vendors were generally polite and respectful. Overall, this hotel may be satisfactory if you expect a 3 to 4-star experience. However, it falls short of a 5-star standard, particularly for a honeymoon. Unfortunately, I would not recommend this hotel for such a special occasion and would not choose to stay here again when visiting Jamaica

TripAdvisor users rated this property 3 out of 5

Communication and maintenance needed

706northerners (Blackpool, United Kingdom) on Jul 08, 2024

We booked and paid extra for a honeymoon suite to ensure a ground floor ( marketing stated balcony or terrace and photo was of the ground floor) due to accessibility issues, unable to use stairs. emailed on four occasions to confirm ground floor, quiet room due to accessibility and ptsd/noise based panic attacks. had a reply from Reservations to confirm definitely ground floor. After suffering since covid and being unable to leave the house, following a great deal of treatment and counselling, my goal of a holiday back to Jamaica was finally achieved We researched and made sure we had all the assistance at the airports, on the plane and checked the hotel. Karisma ate training their staff at jamaica to help accessibility, autism and neurological/anxiety issues- perfect! They have an app that states where all the activities will be, so we can avoid the noisy ones and snorkel to our hearts content! swimming is easier than walking and beautifully peaceful and calming so, reality, Arrived after 9 hour flight and all this new stuff i have dealt with and im managing, fatigued very much, but really chuffed as we have done just fine. Allocated a second floor room and im sitting in a wheelchair ??. produced copies of everything confirming, ground floor. Advised we would be moved to the correct room, not ready, so 2 and half hours later, now really tired and ready to pass out. advised the room is ready, but one of the two bathrooms has leak, so they will have to close it off. we only need one ( even if it should have 2) im so tired, we were jumping at it. we had to sign a form stating that we had accepted an ‘upgrade’ ( it was the one we paid for, less a bathroom) and we ate not able to make any negative comments about the company or resort. As this was our only choice, for access, made under duress, this is not legal and not applicable, appropriate or acceptable. we were desperate for rest, so took it. The room was great and exactly as pictured.although missing any lighting in the lounge area, no hairdryer, no cups , the coffee maker was not reliable and no kettle. all sorted next day Then the entertainment staff put a large speaker on the hedge of our terrace and turned it up, instead of putting it the other side nearer to the bar area? Still the music was old school reggae and not too banging. not a quiet room though, so nowhere for me to retreat to if i need to. Restaurant opposite end to where it should be and too far to try to wander with stick, so wheelchair needed. shut when we hot there ( 5 minutes previous, explained my fatigue and how i had been resting, thought we were ok as the buffet was near, but then had to walk full length ( not bothered! no recommended possible options for trying to get our first meal, standing in the heat with a wheelchair ??) Still, stay positive, we go all the way back to find sandwiches in reception, which should help until lunch. Food in general ok, the 5 course meal for Tui guests was lovely, but does need to be in the restaurant as we were bitten to death by mosquitoes the second week the app doesnt work as the DJ puts on entertainment where he wants, so avoiding noise is impossible and iit caused a major panic attack when he decided to have a foam/ pool party outside our room in the swim up part. i froze and my husband had to get me out of there and to an area where i .could calm down . it wasnt just the music, it was alarm/ vuvusela, dj shouting effects over the top along with the other speaker still there playing completely different music. it was sensory overload! god help anyone with autism ?? we had a meeting with Petrina, who is one of the nicest, most empathetic people I have ever met. if it was for Petrina, we would have left the resort Flames ( entertainment) was also brilliant and moved the speakers and asked me about the effects, making sure they were not used alongside the music. we had some beautiful days snorkelling, resting on the terrace, using the swim up bar ( the barman was amazing, forgot his name, but he smiles all the time and even brought me a drink to the terrace, so kind) however if Petrina and Flames were not in work, the entertainment staff did as they pleased and so there were still issues. overall with staff like Petrina, Flames and most of the bar/ food staff ( especially the ladies on the coffee bar and ocean grill, you have the makings of a very caring resort. Dont turn it into ibiza/ faliraki and kavos combined. Get some fresh fruit and vegetables, you should have some amazing produce locally. we assumed a ‘gourmet’ hotel would be the same standard as the seaside suites el dorado ( karisma) in mexico, but it wasnt gourmet, it was ok your drinks are very poor, slush , wasted every night and poured down the sink, buffets too far to walk, not great, so no one there, its wasteful? the entertainment staff need to account for all gusts not just the young/ drunk and djs preferred tastes. please dont market accessibility, understanding of autism unless you take it seriously. it makes a big difference to those that suffer. i felt humiliated and frustrated. even comments from fellow guests, poorly understood the situation and said hurtful words.Petrina helped me with this . everyone needs to be more considerate and everyone can enjoy their time at the hotel lastly, holes in floors, lights catching fire and closed off bathrooms, you need to close and maintain to a decent standard as that it unacceptable. that being said, i believe the staff try very hard, and they need support from management, good two- way communication and inter department agreements. no hard sell of the program available, Rick was no use at all ‘ i got you’ and vanished once we had problems, he only wanted to sell the program. Too much calling the room. The spa treatment was great, but the outside area was not working and was full of mosquitoes with rubbish tipped into the foliage, it looked awful. so we asked to have our relax inside, which was much better.you just get the feeling that the place is uncared for and that feeds through to some of the staff. i believe they have low morale and it is difficult to put up with guests who can be rude, frustrating and impatient at times, but we just mostly wanted to experience the dreamy holiday advertised. we did enjoy the room and swim up suite and may have done more if confidence had not been hit. the last night was beautiful , with a lovely meal, great singer with acoustic guitar on the beach with a fire , finally a dream, romantic holiday. pity he hadnt played previously, anywhere, nesta’s main area, restaurant, but the steel drum and the singer were great ??????

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