The good is the beach and water, the reef at the resort is great for snorkeling.
The staff are miserable and hate to provide even the least little service, most cant even crack a smile. No beach towels are provided always out. No AC for 4 days and they just don't care. You cannot eat at both resorts as you are supposed too, us our friends and everyone we met were turned away. Drive by shooting out front on Tuesday night when eating at 7pm with an AK47 the staff took off, then when the shooting ended they came back and said it was a car lol....cab driver confirmed the shooting. They ran out of beer every day, had to buy next door at $3usd each, so not so much "all inclusive". The buffet food is slim and never replenished so often we couldn't eat much, just scraps. It's a shame such an amazing location is ruined by the staff and overall service. I will be expecting some sort of credit from Air Transat as we paid for all inclusive, use of 2 resorts and it didn't come close to that.
Not a 4 star resort. Many issues
Feb 17, 2024
This is not a 4 star resort. There are many issues with this resort, especially the staff being unfriendly and acting like you are putting them out when ordering a drink even when you are constantly tipping them. The lady working the coffee bar is absolutely miserable and doesn't want to make you a beverage in the morning.
But the main issues were with the rooms, while they are large rooms and they are clean, they don't restock enough towels and supplies. For the first 5 days of my trip I had no hot water in my room and had to take freezing cold showers and then for the last 3 days I had no air conditioning in my room. Just unacceptable!
AVOID AVOID ..
Feb 16, 2024
My advice is DO NOT go to this hotel.
Everything that’s been written in the last week also happened to us.
No hot water
Mouldy curtains , bed linen and lampshades
Broken toilet seat
Safe not working
Shower floods ( cold shower that is )
Rude and ignorant staff in bars and restaurants
Unhelpful staff on reception full of promises but don’t deliver
Food quality horrendous , cold and limited selection
Drinks limited..al a’carte restaurant was a joke two drinks on offer either Red Wine or Rum Punch..
The list goes go on and on …
I recommend AVOID this hotel .
Beautiful spot, not so good supply and demand
Feb 16, 2024
We are here right now, the rooms are very nice and everything is kept very clean and tidy. We love the small resort, the pool and beach are fantastic! BUT!!!! We are very disappointed in the fact that they are continually running out of supplies such as beer and frozen drinks, not to mention rum. The pool bar ran out of frozen drinks the other day at noon! The bar tender said they didn't have anymore. They are serving mini cans of mexican beer more than they have Red Stripe in stock and they are not replenishing the buffet food when it runs out. We pay good money to come here, we expect to have the supplies that we pay for. This is not a single episode this is happening daily. Love the resort but management needs to alot better!!!!
Very tired and lacking any quality
(London, United Kingdom)
Feb 15, 2024
An All Inclusive Hotel that runs out of everything . Towels, water, food on the menu . You can't book an a la carte restaurant till 9am on the day absolutely ridiculous and you have to queue from 8am who wants that when your on holiday. A lot of staff are rude and just point. Drinks are all in horrible plastic beakers even at night . I want a proper glass. Is that too much to ask for . Getting anything is hard work. No quiet areas. Hotel is tired and worn out and only a 3 star in my book