Overview
Ideally located between Times Square and Central Park, the Sheraton New York Times Square puts you in the heart of Manhattan's best attractions. The contemporary-styled hotel is within walking distance of Fifth Avenue shops, Broadway theatres and Central Park.
Resort fees include
- $30 Food & Beverage credit available at all outlets (daily)
- Top/View sight-seeing bus tour or a two-hour bike rental (two tickets per stay)
- 30 - minute workout class with our fitness professionals (daily)
- Premium Wireless internet and local/long distance calls
- ** Benefits are daily and cannot be rolled over, any unused portion has no value upon check out. Inclusions are subject to change
Check in
3 p.m.
Check out
12 p.m.
Rooms
1781
Inclusions
Rooms
- 1 queen bed, or 1 king bed, or 2 double beds
- No more than 2 guests in the room
- 1 queen bed, or 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 2 adults
- Maximum 1 child
- No more than 2 guests in the room
- A/C
- Alarm clock
- Coffee maker
- Hair dryer
- Iron/Ironing board
- TV
Amenities
Lobby
Location
Reviews
TripAdvisor Traveler Rating
Horrible as of late!
reelaj47 (Stamford, Connecticut) on Jul 17, 2024
I cannot convey enough how frustrated and disappointed I was when we checked in. Arrived for check in at 2:15pm with about 5 people ahead of us. We did not check into the hotel until over an hour later - having stood on line that entire time. There was only one person processing check-in, they would disappear into the back room for 10 minutes at a time, and when they re-appeared they were incapable of addressing check-in issues that arose with guests such that it delayed everyone on line. Not once did anyone come out and apologize or try to explain to the 40 or 50 people who were also on line behind us about what was going on. We waited over an hour in frustration and when I finally checked in and asked for the name of the manager the check-in individual tried to dissuade us from registering a complaint with Marriott - saying there was nothing they could do about staffing. We finally asked to speak to the manager and when he came out he said there was nothing he could do about it. We missed one of our scheduled appointments that afternoon because of the wait and that really put a damper on our day. I cannot in good conscience recommend that hotel and will look for other places to stay when in the city next. Go somewhere else... it has to be better!
Great Hospitality
asif7862024 (Karachi, Pakistan) on Jul 15, 2024
I stayed with my family in this hotel. According to Google reviews, the rooms are not good and too much wait to get Elevator. I was planning to cancel my booking, but when I requested Priceline to cancel my booking buy they ensure me they will contact Hotel Managment and complaint them, and I will face any trouble they will return my money. At the time of Checkinn, I also complained about them, and they gave me assurance and I stayed in the hotel for 5 nights from 10th July to 15 July 2024. During my stay no complaint from Hotel staff or any single issue I faced. All Staff and team Hotel atmosphere everything is good. Highly recommended. Muhammad Asif Karachi Pakistan
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