Hotel

Crowne Plaza Hotel Times Square Manhattan

New York 3.5

Overview

With a recently completed $85 million renovation, the Crowne Plaza Hotel Times Square Manhattan has finely appointed guest rooms with contemporary accents. Each room offers a breathtaking view of Times Square or the Hudson River.

Check in

3 p.m.

Check out

12 p.m.

Rooms

795

Rooms

Traditional Room
  • 1 king bed, or 2 double beds
  • City view
  • No more than 4 guests in the room
Traditional Room
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Room service
  • Safe
  • TV
  • CD player
  • Full bathroom or shower only

Amenities


Location

Address
1605 Broadway, New York, New York, 10001, United States of America
16 km from LGA airport

Reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

Worst hotel experience ever

Lauren K on Feb 24, 2024

The worst hotel experience I have ever encountered. Supposedly a 4 star hotel but have received better amenities, accommodations and guest/customer service at a budget hotel. Room was absolutely abysmal and the IHG name should not be on this hotel. The list of things that were either broken, stained or dirty is a mile long. Graffiti on walls, rust stains on counters, what looked like vomit stains next to the bed, electrical box hanging out of the wall with wires exposed, furniture and safe broken, heat unable to be turned down so the room was boiling hot the entire time, just to name a FEW. I have many pictures to prove it. Tried to get my experience amended by hotel manager and move rooms. She informed me the hotel was sold out for the stay and the best she said she could do was refund the measly service fee. At this point we didn’t have much of an option so we accepted the service fee refund and decided to handle the experience once we got home. I tried to initiate a refund directly through guest relations and the same hotel manager responded by saying they would not refund since we declined a room change. She completely lied and is trying to pass off her accountability in this onto a guest. I would have been more than happy to move rooms if that was actually an option offered to us. As I stated before, that was the FIRST THING I ASKED. I have now disputed the charge through my credit card company. I have never had to do such a thing before. I am so beyond fuming about this entire experience and I will never be returning. Pick literally any other hotel.

TripAdvisor users rated this property 3 out of 5

Location, Location, ... and little else

Cliff W on Feb 22, 2024

We had a four night stay with theater tickets for three of those nights. The location was perfect - at most we walked one block. The price was reasonable give NYC standards. Beyond that, there isn't much to recommend this place, We were greeted on arrival by a fellow who was interested in getting back to a conversation he was having with the other desk clerk. Abrupt and well rehearsed, he rattled off a few things and didn't bother pointing out the elevators. The room was adequate, with a nice desk, but no lounge chair. No microwave. Single-ply, rather coarse toilet paper. Good shower with lots of hot water. No refrigerator. Plastic cups and glasses, with sediment filled tap-water. Paper coffee cups. Single-cup coffee maker with no sugar nor creamer on arrival. No choice of pillows, and inadequate blankets (additional blankets delivered promptly on request). Lounge bar served snack-type food - no real in-house restaurant. $22 for a Manhattan cocktail. No bell captain at the kiosk when we left - we had to find our own taxi (which wasn't hard) Fast elevator. Long lines for coffee at the coffee stand each morning, and you had to get there pretty early to get a decent pastry - they sold out of most by 9 am. All of that is pretty picky, but for what is called a 4-star hotel, it felt more like a Holiday Inn express. In a good location.

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