Overview
With a recently completed $85 million renovation, the Crowne Plaza Hotel Times Square Manhattan has finely appointed guest rooms with contemporary accents. Each room offers a breathtaking view of Times Square or the Hudson River.
Check in
3 p.m.
Check out
12 p.m.
Rooms
795
Inclusions
- All taxes
Rooms
Amenities
Location
Reviews
TripAdvisor Traveler Rating
Better options out there
AaronMandel (Saint Louis, Missouri) on Dec 07, 2024
We only were in town for a few days, which turned out to be fortunate. The room was hot. The windows were made to open, but were broken. The hvac did not seem to do much at all. Worse, the water in the shower was ice cold in the morning. Not luke warm, not tepid, ice cold. Nothing would remedy this issue. My understanding is the hotel is changing to a new owner in January. I can only guess this is why so little care has been taken to remedy some big issues. There are better options at this price point.
Bad hotel in a good location!
reiazm (Trinidad) on Dec 04, 2024
I’ve stayed at the Crowne plaza Times Square several times of the past 10 years. Unfortunately I don’t plan on staying here anymore. The hotel rooms have become very run down and dirty. The GOOD: Check in was smooth and easy, although there was a long line as it was thanksgiving weekend the staff was courteous and efficient. Location is perfect! Central to everything and easy to walk to most main attractions.i think the hotel relies on its location as it’s appeal so they don’t focus on upgrade or upkeep of the hotel. The NOT SO GOOD Housekeeping is very inconsistent. Somedays you get towels ( really small and worn out) somedays you don’t. You get coffee somedays, other days you don’t. Same with toiletries. Had to use conditioner as body wash since they gave us three conditioners and no body wash or shampoo. The TERRIBLE The washroom had black mold on the ceiling ( see pictures) and was very dingy with unfinished repairs. The bed is the WORST! There was a big depression on my side of the mattress that was at least a few inches lower than the rest of the bed. If you have any kind of back problems, DO NOT book here. It will literally kill your back and ruin your trip. If you don’t have back pain, you will after sleeping on this mattress. The walls are so thin and the noise is a lot. Even though we were on the 35th floor the street noise was still enough to wake you, but I expect that as it’s Times Square. The noise from the adjacent rooms was just ridiculous though. The adjacent room had toddlers and it was like if they were in the room with us. You can easily hear conversations in adjacent rooms. I dont remember it being an issue on previous stays so not sure what changed.
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