Hotel

Hyatt Grand Central New York

New York 4.0

Learn about all active advisories related to this hotel

Overview

This sleek and elegant deluxe hotel is newly renovated and features modern, contemporary accommodation and state of the art amenities. Conveniently connected to Grand Central Station and sporting a prime location within walking distance to some of the major attractions including Times Square, Central Park, Fifth Avenue Shopping and Broadway theatres.

Resort Fees: 39.99 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

4 p.m.

Check out

11 a.m.

Rooms

1298

Rooms

Standard Room
  • 1 king bed, or 1 queen bed, or 2 double beds
  • No more than 4 guests in the room
Standard Room
Featured amenities
Included in all rooms
  • A/C
  • Hair dryer
  • Iron/Ironing board
  • Safe
  • TV

Amenities


Location

Address
109 East 42nd Street, New York, New York, 10170, United States of America
13 km from LGA airport

Reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 3.8
  • Location 4.6
  • Rooms 3.6
  • Service 3.7
  • Value 3.4
TripAdvisor users rated this property 1 out of 5

Rude front desk rep

J S on Jul 12, 2025

The check in was great. I was able to check in at 7 am. When things went sideways during the end of my stay, the front desk person interrupted my thought before I could finish explaining the problem. When I called her out, she said that I was rude. Also, she said that if I expected help after being rude!! I was not until she became rude. Even so, if a customer was rude, is this the comment a hotel should say?

TripAdvisor users rated this property 2 out of 5

Just not good enough!

Gemma H (Cheltenham, United Kingdom) on Jul 12, 2025

From the outside this Hotel is dark and dingy regardless of the time of day, and when you step inside it didn't get any better! Was greeted with the most miserable check-in lady, who didn't explain that not only was she going to charge the resort fee to my credit card, but also charge a LARGE deposit fee on the off chance we damaged the room! I had no issue with the resort fee, as I was expecting that, but to then see an additional $500 taken days before I checked out was a shock. She did explain that we would receive $15 daily credit to the shop as part of the resort fee, which was massively over priced ($7.50 for a small bottle of water). The room was a twin double bed "DELUX" suite ... apparently. Which should have had a work space ... it didn't. The decor was dated and worn, the carpets need cleaning, dust everywhere, wobbly taps, leaking toilet, dilapidated shower which we struggled to turn on and had to get maintenance to have a look who told us to "use force" to get it to switch on even though we pointed out that it was coming out of the wall! You will be woken by other residence in the neighbouring rooms flushing their toilets. Lobby badly needed cleaning. On the plus side, we got 2 x 55 inch Samsung tv's, which you only needed 1 given the small size of the room, the money spent on the other could have been used to improve the room. Aircon was good - needed it as it was over 30 degrees C when we went. Room view was terrible, literally an aircon unit and the building opposite, no light at all, might as well have had no windows. Overall - not worth the money, do yourself a favour and find somewhere else. In the UK a travel lodge would be a vast improvement on this hotel.

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