Active Advisories
Following American Hotel & Lodging Association's (AHLA) recent announcement of its "Safe Stay Guest Checklist"—and following medical expert guidance to help reduce the spread of COVID-19—all Hyatt hotels in the U.S. and Canada will require face coverings within indoor public areas beginning Monday, July 27, for the foreseeable future.
Public areas may include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, and children under the age of 2.
Overview
This sleek and elegant deluxe hotel is newly renovated and features modern, contemporary accommodation and state of the art amenities. Conveniently connected to Grand Central Station and sporting a prime location within walking distance to some of the major attractions including Times Square, Central Park, Fifth Avenue Shopping and Broadway theatres.
Resort fees include
- Premium high-speed internet access.
- Long distance and international calls.
- $15.00 per room per day Food and beverage credit in The Market
- Grand Central Terminal coupon book.
- 20% off Exhale Spa services
- 10% off Sightseeing Flex 3 Attraction Package (visit Concierge for redemption)
- 10% off City Sightseeing Bus Tours and Packages (visit Concierge for redemption)
- Special perks at Macy's Herald Square - present your room key or booking information to redeem
- 25% off One World Observatory Ticket
- 20% off New York Botanic Garden Tickets
Check in
4 p.m.
Check out
11 a.m.
Rooms
1298
Inclusions
Rooms
Amenities
New York Central Restaurant
The Lounge at New York Central
Exterior View
Lobby
Guest Room
Fitness Center
Lobby Fountain
Location
Reviews
TripAdvisor Traveler Rating
Rude front desk rep
J S on Jul 12, 2025
The check in was great. I was able to check in at 7 am. When things went sideways during the end of my stay, the front desk person interrupted my thought before I could finish explaining the problem. When I called her out, she said that I was rude. Also, she said that if I expected help after being rude!! I was not until she became rude. Even so, if a customer was rude, is this the comment a hotel should say?
Just not good enough!
Gemma H (Cheltenham, United Kingdom) on Jul 12, 2025
From the outside this Hotel is dark and dingy regardless of the time of day, and when you step inside it didn't get any better! Was greeted with the most miserable check-in lady, who didn't explain that not only was she going to charge the resort fee to my credit card, but also charge a LARGE deposit fee on the off chance we damaged the room! I had no issue with the resort fee, as I was expecting that, but to then see an additional $500 taken days before I checked out was a shock. She did explain that we would receive $15 daily credit to the shop as part of the resort fee, which was massively over priced ($7.50 for a small bottle of water). The room was a twin double bed "DELUX" suite ... apparently. Which should have had a work space ... it didn't. The decor was dated and worn, the carpets need cleaning, dust everywhere, wobbly taps, leaking toilet, dilapidated shower which we struggled to turn on and had to get maintenance to have a look who told us to "use force" to get it to switch on even though we pointed out that it was coming out of the wall! You will be woken by other residence in the neighbouring rooms flushing their toilets. Lobby badly needed cleaning. On the plus side, we got 2 x 55 inch Samsung tv's, which you only needed 1 given the small size of the room, the money spent on the other could have been used to improve the room. Aircon was good - needed it as it was over 30 degrees C when we went. Room view was terrible, literally an aircon unit and the building opposite, no light at all, might as well have had no windows. Overall - not worth the money, do yourself a favour and find somewhere else. In the UK a travel lodge would be a vast improvement on this hotel.
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