Active Advisories
Following American Hotel & Lodging Association's (AHLA) recent announcement of its "Safe Stay Guest Checklist"—and following medical expert guidance to help reduce the spread of COVID-19—all Hyatt hotels in the U.S. and Canada will require face coverings within indoor public areas beginning Monday, July 27, for the foreseeable future.
Public areas may include hotel lobbies, meetings and events spaces, restaurants and bars, and fitness centers. Some guests may be exempt from this mandate, including but not limited to guests with medical conditions, guests consuming food or beverages in restaurants, and children under the age of 2.
Overview
This sleek and elegant deluxe hotel is newly renovated and features modern, contemporary accommodation and state of the art amenities. Conveniently connected to Grand Central Station and sporting a prime location within walking distance to some of the major attractions including Times Square, Central Park, Fifth Avenue Shopping and Broadway theatres.
Resort fees include
- Premium high-speed internet access.
- Long distance and international calls.
- $15.00 per room per day Food and beverage credit in The Market
- Grand Central Terminal coupon book.
- 20% off Exhale Spa services
- 10% off Sightseeing Flex 3 Attraction Package (visit Concierge for redemption)
- 10% off City Sightseeing Bus Tours and Packages (visit Concierge for redemption)
- Special perks at Macy's Herald Square - present your room key or booking information to redeem
- 25% off One World Observatory Ticket
- 20% off New York Botanic Garden Tickets
Check in
4 p.m.
Check out
11 a.m.
Rooms
1298
Inclusions
Rooms
Amenities
New York Central Restaurant
The Lounge at New York Central
Exterior View
Lobby
Guest Room
Fitness Center
Lobby Fountain
Location
Reviews
TripAdvisor Traveler Rating
Sad and Beige
summitsvs (Houston, Texas) on Sep 14, 2024
The only thing that saved this hotel from a zero was the people. Very nice staff. We had not one negative interaction in our time there. The hotel itself is filthy dirty, worn out, and overpriced. I could go on, but who cares? It slated to be a total demo with a soulless metal and glass behemoth of an empty office building to replace it. Stay somewhere else, anywhere else.
As a common traveler, and an employee of Hyatt, this was the WORST hotel stay I have ever had out of any chain ever.
Mia V on Sep 12, 2024
I am a frequent traveler at many different hotel brands. Hyatt has always been my favorite, which is why I decided to work for that company that I admired so much. The day I checked in to this horrible building, I had traveled to Rhode Island for a friend's wedding when I realized I left my medicine at the hotel I was staying at in New York the night before. (the Thompson Central Park, MUCH better, highly recommend.) I had to leave my friend's wedding which I traveled all the way from Texas to attend and drive back to the city. I am too tired to drive back so I decided to book a night at the Hyatt Grand Central, which I've stayed at before and it was lovely. Upon check in, the front desk agent was extremely rude and confrontational. I booked with my employee rate and before even checking my ID, he demanded to know my global and essentially prover that I was an employee. I wouldn't have been able to book it with that rate if I wasn't one, so it was very condescending. Next, I explained my situation to him, to see if there was any way I could get discounted parking. He cut me off before I even finished my sentence and said no. So essentially, my room was only $20 more expensive than parking my car was for less than 10 hours. Did not tell me what he was running my card for, did not give me the 50% discount card I receive as an employee, did not inform me that I get a $15 F&B credit that is included in the destination fee, and did not tell me how to retrieve my car. After that horrible interaction I got to my room which was a disgusting disappointment. The room did not even have chromecast and there was urine in my toilet. I tried to call down for waters and make up remover, but my room phone was broken. Then I tried called from my cell and it still did not go through. I went back downstairs to request those items. I was told I had to purchase water bottles for $8 a pop. The girl at the market counter refused to take my global ID so I could get my 50% off and, again, I was not informed of the $15 F&B credit. It took 4 employees to figure out if they had makeup remover and finally when it got to my room, the gentleman who brought it was the only nice person I encountered. Upon check out they informed me it would take 45 mins to get my car....which no one told me about. Also, upon receiving my bill they did not discount my waters or use the $15 off that I paid a destination fee to use. The point being, its hard to mess up a less than 10 hour stay for someone, and they managed to do it within minutes. Another point I would like to make is that whether I was an employee or not, that is not the way to treat people, especially in the hospitality industry. In fact, when we have employees stay at our hotel, we roll out the red carpet for them and make their stay special no matter the circumstances. As a Hyatt, they did not meet the company's standards, and we should even be embarrassed that this is a Hyatt property. I am 100% convinced I would have had a better time at a motel 6 in a bad neighborhood in Harlem. Do better.
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