Hyatt Grand Central New York reviews
TripAdvisor Traveler Rating
14713 TripAdvisor reviews
Not so good experience
Wanderer52757874197 on Dec 13, 2025
No customer service to talk about at all. There were not even a water bottle in the room. Pathetic for USD 650 a day room charge.
Not worth the money.
BethR1262 (South Riding, Virginia) on Dec 13, 2025
The only thing good about this hotel is the location. Rooms need a refresh, housekeeping lacks, and amenities are spotty. If I can stay anywhere else, I do. I only stay here when I need to for convenience or because colleagues are staying here.
Not for business travels
ScottM6467 on Dec 10, 2025
As a business traveler, I had a poor experience. There was no to limited hot water on 2 of the 5 days of my stay. No room service. The restaurant is closed on Sunday. I was supposed to have a desk in the room to work, but it wasn't there. On the positive side, the room was clean, and the bed was very comfortable. Be aware to ask for a room that is not over Grand Central on Lexington Avenue. or you will hear car horns and sirens all day and into the late night.
Good location, but service is average
Alyssa B on Dec 09, 2025
The location was the best part about this hotel. We weren’t impressed with the service compared to other hotels in the area. Luggage storage after check out is an extra charge of $4 per bag.
Great location!
G953YYashleyr (Bonner Springs, United States) on Dec 09, 2025
My husband and I stayed here the first weekend in December to see all things Christmas in NYC! We had a great trip, and this hotel was so close to Bryant Park, Rockefeller Center, 5th Ave. holiday windows, Times Square, and we actually walked all the way to Columbus Circle and down to Katz's Deli, too! We had a wonderful trip and it was so nice to come back to the hotel room and warm up each night!