I stay here frequently and it is always consistent. The staff is welcoming and caters to my requests. The café is perfect for snacks and breakfast for my kids; coffee for me! The suite was elevated, all furniture and fixtures in good shape. Bathrooms were very clean!
The location of this hotel cant be beat.
Feb 23, 2024
This hotel has a really great location especially if you are trying to see a lot of main tourist attractions. However, this hotel knows they have a great location and probably attract a lot of first-time visitors who don't know any better. It is very clear that they don't care about the guest experience at all.
Our room had very few working outlets and the drain did not work in the shower. I was standing in a pool of water 2 minutes into the shower and it was almost overflowing after 2 very fast showers. We reported this to the front desk and they said they would send maintenance but clearly never did. They also seemed extremely bored with us like this is regular problem they aren't bothering to fix. The bathroom is already small with a lot of wear and tear which is fine in such a large city but I expect things to work at a basic level.
Hyatt Reward members also get two free water bottles daily which is nice but you have to go get it from the hotel lobby store. The line was always over 20 minutes long. This wasn't really that big of a deal but seemed extra sloppy and lazy with the rooms also not being in working order. They could just have a water fridge to hand water to qualify guests or just level water in the rooms.
This hotel is fine for a night or two and if location is your number one thing but if you want a nice experience, go somewhere else. Even to a Hyatt in a different neighborhood when they actually care about service.
Vacation in New York
(Winnersh, United Kingdom)
Feb 23, 2024
Recently stayed for 5 nights at the Hyatt Grand Central. Excellent location to get to all the main attractions in New York.
Room was clean and comfortable. Heating / air con worked very well (I don't like a hot room at night!) And the beds were super comfortable.
Staff were attentive and friendly.
I felt our room was slightly tired looking (decor) but this didn't affect the comfort of our stay, this is a personal observation.
We had a room only stay but had a daily credit in the hotel 'market' , this was great as it meant we could get a coffee each morning without leaving the hotel.
(No tea/coffee making facilities in the rooms. This could be standard in the US, but its something that we tend to get in the UK as standard).
Overall it was a great stay and I would recommend to others.
Great experience, wonderful amenities
Feb 22, 2024
I had a wonderful stay, everything is the room was clean and functional, the beds were very comfy. I had the best stay in NYC. I will come back again and the future. The market was a great place to get good food and snacks.
Everything was wrong except the location.
(Willow Spring, North Carolina)
Feb 22, 2024
The hotel is very outdated. The toilet was the kind you see in public restrooms. There were a few broken things during our stay including the safe box. They gave us the coffee maker without cups…just had the lids. Hotel operators were extremely rude and blunted. Long wait to talk to them. Destination fee was the killer!! I got charged $145 and was never informed about it. The hotel was very noisy .I could hear the bang and yelling from the adjacent rooms. I could also smell marijuana in the hallway. The only good thing about this place was the location. The hotel was conveniently connected to the grand central which made transportation a breeze.