TripAdvisor Traveler Rating

We have memorable time during our stay .I appreciate your hospitality and services. Expecting to have another chance to stay here .The rooms were spacious and airy. It was great experience staying over there .Thanks

The Hyatt Grand Central has a $40 sham "Destination Fee" that it adds to all rooms, even if you have a fully pre-paid reservation! The "Destination Fee" is for only 3 things related to the hotel: WiFi (which was explicitly already included in the room charge), local and long distance calling (who uses that anymore?), and a $15 "credit" at the overpriced lobby market. All other "benefits" were discounts on tours, at Macy's, and One World Observatory that obviously did not cost the hotel one penny. The Destination Fee is clearly a scam that is used to make the room cost look lower than it really is.

Very work travel friendly although missing a good restaurant. Great location especially if folks are using Grand Central Station. Very friendly staff. Great housekeeping team and check in and check out felt like a really warm welcome.

Terrible Experience, the hotel is in bad conditions, Hyatt should never be associated with this hotel, room is terrible look like a Motel, toilet in a terrible conditions, the tap was leaking, the bed is hopeless, the room are not clean as they should be. The Front desk needs support. This is not a Grand Hyatt Hotel, this an Hyatt Hotel and misleading by putting Hyatt Grand Central, this hotel has nothing tO compare with the standard of a Grand Hyatt. Never get confused, it is not a Grand Hyatt hotel, i got confused. In fact i am a Hyatt Globalist Elite and i have never experienced this awful situation in this hotel, ever since my last 25 years experience. It is NOT A GOOD HOTEL. This hotel does not have the standard of Hyatt.

I recently stayed at the New York hotel (Room 1738) from 30th August to 4th September and unfortunately, I have grave concerns about the hygiene of the hotel. Specifically, the unclean ‘dark’ yellow dirty water originating from the bathtub tap (even after the tap had been running after a few minutes) which I reported to the reception on Saturday morning and had no update from the reception team, after they assured me that the maintenance team would investigate the issue. The receptionist who I advised of the unclean water situation was the same one who checked us in when we first arrived. As a hotel guest, no change of room was offered, or adequate solution was provided for two days/ nights both my teenage son and I were affected by this issue. Please also note that when I reported the issue we actually showed the receptionist a video of the unclean running water from the tap in the bathtub! Also, on the final day of the stay we also found a cockroach scurrying around the bedroom floor and actually caught the vermin under a container belonging to the room. This was completely devastating as we would not have thought a hotel with the high standards of the Hyatt would have an infestation and were traumatised by the fact the insect could have been scurrying over us as we slept. I also took photos of the insect and the container in the hope I could show the usual cleaning staff as not for them to be startled when lifting up the container. Regretfully we could not find any cleaning staff on the 17th floor, I also reported the issue to a different female member of the front desk staff and her response was that there was lots of construction work in the area, as if that were an acceptable excuse for the cockroach to in the bedroom. The response almost appeared There was no apology offered, neither any acceptable level of customer service for the two incidents. I have little confidence that both serious issues were logged/ recorded on your records and what were the details of the actions taken by the hotel to remedy the situation? As a guest, I expect to feel safe, have clean running water and in a hygienic environment during my stay, and I believe that the issues I encountered were totally unacceptable. I wrote to the front office manager Liya on the return of my stay and included in their head office. Neither has contacted me.