TripAdvisor Traveler Rating

Very good location and nice and clean. Right beside grand central station and only a 12-15 mins from times square. Would recommend.

This was a disappointing stay for a young family, with kids 6 and 4, and our first trip to NYC. The staff was doing the basics in terms of making us feel welcome, and there it was clear they weren't keen to meet the kids where they were - with a lot of excitement about being in one of the best cities in the world! I wouldn't stay here again as there are many hotels in NYC that would cater a lot better to a family spending time in the Big Apple.

I’m very happy with my stay at HYATT GRAND CENTRAL. The service was excellent, especially at breakfast—the café staff were truly awesome. I really love this property, even though it’s quite old. That character only adds to its charm. Thank you for a wonderful experience.

A nice, well located hotel with spacious rooms and well kept with a good ambience. Rude at check in but they put that right which was good. Bill wrong at check out so had to queue for 15 minutes as reception is not well staffed (presumably because you can express check out if your bill is correct). Breakfast overpriced but lounge very good.

My fiancée and I had a very disappointing stay at the Hyatt Grand Central. 1. A staff member named Ricardo was dismissive and rude, not just to us, but to other guests too. He'd brush people off. When he offered a suite upgrade and I declined, his manner got even worse. 2. Staff wouldn't help bring our stored luggage from the storeroom up to the room. 3. Several things in the room didn't work, including the light switches, and there was no coffee maker or kettle. 4. One lamp was unsafely wired to the wall with exposed live ends near the carpet, a genuine fire risk. For the price, the quality just doesn't measure up. I'd recommend the Hyatt House Chelsea/New York instead: better rooms, lower rates, friendlier staff, and they even help carry your luggage up to your room.