TripAdvisor Traveler Rating

I’ve stayed at this hotel many times. Great location next to Grand Central that you can easily hop on the subway to get out to the US Open. Actually, it may be the best location because it’s right next-door and attached to the subway station. The hotel will be undergoing some renovations which are clearly needed, but the rooms are sufficient to have a comfortable stay. Staff go above and beyond and are super accommodating. The hotel is immaculate that cleaning staff are right on top of it. A great option That makes everything accessible. An easy walk to Fifth Avenue. Bryant park is down the street. Easy walk to Times Square. And, don’t forget a quick trek to Macy’s at 34th. Cross the street you have Cipriani and I found a beautiful Michelin star sushi restaurant around the corner. However, there’s great food options in Grand Central and the hotel bar is just as nice when it comes to a menu.

Clean and relatively larger room by NYC standards, wide hallways. Looked well-maintained in terms of common areas, carpeting, etc.

I had a nice stay at this Hyatt, especially given its convenient location right next to Grand Central Station. The room was comfortable, and the room and bed size were perfectly fine for our stay. One thing I really appreciated was how friendly and helpful the lobby staff were. If you’re unfamiliar with the area or need advice about taking the train, I highly recommend asking the hotel staff. They were extremely friendly and happy to help. Unfortunately, I can’t say the same about the workers at the train station, who were some of the rudest and least helpful people we encountered. The only negative experience was with the restaurant located inside the hotel. To be clear, this is not the hotel’s fault and the restaurant is not part of the hotel, but the staff there were extremely rude and unresponsive. We stood waiting to be seated for about 15 minutes while staff repeatedly walked past us and looked at us without acknowledging us. Eventually, we simply walked away. Overall, though, we enjoyed our stay at the hotel. The rooms were comfortable, the location is very convenient, and the hotel staff were excellent. I would stay here again.

Our king size bed/room was very clean and comfortable. The hotel location was super convenient. We were supposed to stay there 3 nights, but due to a canceled flight, we only got to stay two nights. I think some of the fees this hotel charges are silly/unnecessary, and just a way for the hotel to get more money out of us, but maybe that’s what they all do in NYC. My biggest complaint was this: With the exception of one person, everyone that I interacted with at the hotel was rather unfriendly and unwilling to help. I asked if they would be willing to waive any charges from the night that I didn’t actually stay there (due to the missed flight). The front desk receptionist gave excuses and a half hearted recommendation to speak with the manager. She was completely unsympathetic. I would have mixed feelings about recommending this location to anyone in the future, mostly because of the unfriendly staff.

Location is great, nex to the subway station and you can walk from there to central park, times square. The room was very big and clean, the staff is nice, friendly and helpful