TripAdvisor Traveler Rating

GOOD - location! Close the Grand Central & Time Square, friendly staff and clean. Plenty of hot water & towels. BAD - Dated, depressing, dull lit room. Very sparse like a cheap hotel - no tea / coffee making facilities. Shower wasn’t powerful and we opted for a bath tub, and yet I never used it because the water from the tap was brown! - note to hotels offering a bath, run the bath water every now and again to stop water in pipes going stale - put me right off having a bath and shower! This hotel relies solely on its location, and I wouldn’t stay again. Pick a hotel in Queens / Brooklyn and pay $2.50 to travel into the centre. Didn’t opt for breakfast as there are some fantastic diners close by.

Fabulous location for our first visit to NY. The hotel & room was clean and inviting. The housekeeping was great and the reception & welcoming staff friendly and accommodating if we requested anything (mostly English teabags!) One of the internal escalators was broken during our stay, this didn't affect us but looked quite unsightly. The outside of the hotel could certainly do with some more welcoming vibes (planted flower pots etc) many other hotels have this look and it was noticeably missed at the Hyatt. All the staff were friendly and went out of their way to assist us if we asked for help (or just looked like we did!) Overall a nice hotel in a great location.

Location is the only convenience. App is not upto the mark, incorrect charges and front desk could be much more helpfull.

Great Location, But Accessibility and Value Were Disappointing Why We Chose This Hotel We booked this hotel primarily for the location, which, as a disabled couple travelling with an electric wheelchair and an electric scooter, seemed ideal. We were visiting New York for a Broadway show and only staying for a few days, so convenience was very important to us. Unexpected Charges at Check-In Upon arrival, we checked in and paid the $189 resort fee, which we were aware of beforehand. However, we were then told we also needed to pay an additional $400 deposit. This was most of my holiday budget gone, I was extremely shocked and angry as this came as a complete surprise, as it was not made clear during booking or obvious anywhere on the hotel’s website. After an already tiring journey, this was not the welcome we expected. We have been told this will be credited back to me. We will wait and see. Accessible Room Design Issues We had booked an accessible room, but unfortunately, the layout felt poorly designed for wheelchair users. The bathroom door opened directly into the entrance area from the main room door, and housekeeping repeatedly left it open after servicing the room, making navigation awkward. The bedroom layout was also quite tight. After entering, you had to turn right into the bedroom area and then make a sharp left or right around the bed, depending on which side you needed to access. On the plus side, a long desk running most of the room’s length was a helpful feature. Bathroom Accessibility Problems The bathroom was advertised as a roll-in shower room, but there was a stone lip/bump that had to be wheeled over before even reaching the shower seat, defeating the purpose somewhat. A manual wheelchair user my find this extremely difficult to navigate. The sink was so high — it came up to just under my chin while seated in my wheelchair, making it very difficult to use comfortably. The cold tap was so stiff I physically could not turn it on or off. To make matters worse, the shower and toilet area had several long dark hairs on the floor upon arrival, despite neither my husband nor I having dark hair. Comfort and Room Features The bedding was acceptable, although there were a few marks visible. On the positive side, the bed itself was very comfortable, and we both slept well. The light switches had been lowered for accessibility, but they were touch-sensitive controls. Due to my disability, I found these almost impossible to operate. There was only one mirror in the bathroom, and it was positioned above the already too-high sink, making it impossible to use for wheelchair users. The only other mirror was in the entrance area. Thankfully, I had brought my own mirror; otherwise, putting makeup on would have been impossible. We could not regulate the climate in our room. I found it was always cold in our room, even with temp being 26 °C. Food and Drink The hotel restaurant was extremely overpriced. The food we got on our first and only night in the restaurant was good, but still overpriced. Also, the restaurant is closed on Mondays. Breakfast was priced at $45 per person, which felt excessive, so we didn’t bother. At that price, I’d expect gold leaf on the scrambled eggs! As Brits, we do enjoy a good cup of tea, but don’t expect tea- or coffee-making facilities in the room, as there were none whatsoever — although I appreciate this seems fairly common in most US hotels. General Condition of the Hotel For a four-star hotel, the property felt far more run-down than expected. There were dips in the lift floor, with splitting flooring, broken escalators, and décor that looked dated and tired. Final Thoughts The location was definitely the highlight of our stay. We were able to travel easily around the area using my wheelchair and my husband’s scooter, which made sightseeing very convenient. However, with the accessibility shortcomings, surprise charges, cleanliness concerns, and overall condition of the hotel, this stay did not live up to four-star expectations. Would We Stay Again? Probably not.

This place is a mess. 1) Hotel restaurant isn't open Mondays. Ridiculous. 2) The rooms are never properly cleaned. Trash in the bin still, pee stains on the back of the toilet. 3) the shower is so small and the door opens inwards so it just gets all the floors sopping wet. The sinks are miniature. I can barely put makeup on in there it's so small. 4) Nothing free. And I mean nothing. No water in the rooms, no coffee or tea... There's not even a desk to work at in the room. Which I guess is fine considering there's no room service. 5) WiFi is super unreliable, didn't work when I got in. 6) The TVs aren't smart TVs so I can't even watch Netflix. 7) The breakfast is just a buffet, no other options. No lunch service? Just... closed from 12:30 - 5. And then the bar is miniature so if you do want dinner there are like 4 spots. I get it, I'm in Manhattan, I should eat elsewhere, but after a very long work day sometimes I just want to grab a burger and go to bed. That's not an option here. 8) I tried to call the front desk but it just keeps hanging up on me. 9) The rooms have paper thin walls, so I just listen to slamming doors, my neighbor flushing their toilet, and my favorite, the housekeeping closet directly across from me that is constantly banging rollaway beds and carts, and the workers just talking loudly outside my door. The first time I stayed I chalked it up to just being annoyed. But after the second stay being arguably worse than the first, I just hate this place.