Hyatt Grand Central New York reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 3.5
  • Value 3.5

13909 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Five Night Stay at the Grand Central

andyh67186334 (Coalville, United Kingdom) on Jul 13, 2024

If you are travelling from JFK, then I recommend you take the Air Train followed by the Long Island Rail Road to Grand Central Station. It's the cheapest and most convenient way to travel to and from the airport. The lobby of the hotel is quite dark and depending upon the time you check in or check out, the queues can be quite long. My check in was swift and I was assisted by Shannon who looked after me through the whole of my stay. He arranged an upgrade to the Presidential Suite for me and also complimentary access to the Commodore Lounge. Claudine on reception was someone I used to have early morning chats with and she also made my stay enjoyable. Christine and Grace on the Concierge Team were also very helpful and friendly, as I wanted advice on walking around the city instead of using public transport. In the Commodore Lounge, I was greeted by Byrah, who again, chatted to me and looked after me throughout my stay. I also got to know Fatima from the housekeeping team who ensured all of my room needs were catered for. Access to the Commodore Lounge is dependent on Hyatt status or can be accessed for a fee. I have used many hotel lounges around the world and this was a little disappointing as it didn't reflect a premium experience. There was no glassware for juice, no bowls, plates or dishes for food and no metal cutlery for eating. There were pot mugs and metal spoons near the coffee machines, but everything else was plastic or you ate porridge and cereal from a disposable plastic container. There also needs to be a wider choice of healthier foods and snacks. As is the case for the rest of the US, the Destination Fee, is something I completely disagree with. The fee is sometimes included with your room rate, but with my booking it was not incuded. The options vary from state to state and hotel to hotel, but can cost an additional $40 per night per room and sometimes per person!! You are charged for premium wifi and then allowed a credit of $15 per day for items from the Market which is at the side of check in. Please note that the hotel has greatly inflated the prices of items so that you spend more than the $15 and are charged extra fees. I managed to keep any purchase under $15 as a matter of principle. I didn't use the Restaurant in the hotel, but I remembered the Manager Mickey when she looked after me at the Waldorf Astoria 8 years ago, so we kept in touch during my stay. There is also a fitness centre on the 35th floor which I never used as I walked between 12-15 miles each day. My suite was located on the 34th floor and was the biggest suite the hotel offered. It was very spacious, clean and comfortable and some of the furnishings could be more luxurious. However there were no bathrobes or slippers in the room, but were available on request. An umbrella also isn't provided, but you can rent one from the lobby, that's a first for me. The kitchen was well equipped but did not provide any glassware, metal cutlery, plates, dishes or cups, which you'd expect in a top suite. The location of the hotel is great, as you can walk everywhere or just go next door to Grand Central Station to use the subway. When you exit the hotel through the main doors, be aware of people sleeping in doorways and smoking cannabis as it was decriminalised two years ago. Also be aware of the rickshaw riders who can target vulnerable individuals. If you need to go anywhere close by, either walk or use the subway. There was always a police pre scene outside the hotel and Grand Central, so it is safe, just be prepared for the shock of homelessness, which spreads out into parks, streets and doorways across the city, which is a real shame. If you have booked a ticket to the Summit, it is next door to the hotel, so is really convenient, the Chrysler Building, 5th Avenue and the UN are also close by. I would thoroughly recommend this hotel purely for its location and friendly staff and the access for public transport across the city and to and from JFK airport.

TripAdvisor users rated this property 5 out of 5

Great hotel. Great location

carolinesalter72 (Manchester, United Kingdom) on Jul 12, 2024

Great hotel and great location. The hotel has the usual destination fees but you do get $15 dollars per day to spend in the shop which is a good perk that not all hotels give.

TripAdvisor users rated this property 5 out of 5

Great location, big room

Liskeardlass (Cornwall, United Kingdom) on Jul 12, 2024

Central location, room much bigger than expected, all the staff were great - helpful, friendly, polite. The air con is just about cool enough to sleep. Would definitely stay again.

TripAdvisor users rated this property 3 out of 5

Great location

G66Essex (Peterborough) on Jul 12, 2024

Great location which is a great selling point, room tired but clean. Perhaps just too big to be friendly and welcoming. Very busy reception day and night. Not enough staff on reception.

TripAdvisor users rated this property 1 out of 5

I thought hyatt was more upscale

gwm12gm on Jul 10, 2024

Worst experience in a hotel I've ever had. First they gave my room away and then I had to move everything myself to another room where nothing worked

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