TripAdvisor Traveler Rating

Staff very good room clean but quite tired excellent location. Coffee shop fantastic. Really enjoyed our stay, bed comfortable. Room needed some tlc doorstop hanging off power socket loose no plug for bath. Little things which didn’t spoil our stay.

Great hotel in a great location, but you pay for that greatness, so be ready. It's a Grand Hyatt just a few blocks from Time Square. For the area and the amenities, it's right inline with other hotels of its quality and the Grand Hyatt is the best.

I love the Hyatt Grand Central, but not too sure what happened this time. The room was really shabby, and not up to what I consider 'Hyatt' standards. The skirting boards were coming away from a corner, the light switches, tap and shower head were all on wonky. I have stayed there before, so know there are better rooms, wondering if it was because I booked flights and the hotel through Expedia UK, rather than direct from their site ? Will definitely look at different hotels nearby for my next NY trip, which is a shame.

We had a great experience staying at the hotel. We were lucky to get a room with a view and it was really fun. The room was a good size and very clean. The location is perfect and everything was easy. Would totally stay again.

I would not recommend staying here. The room was old, dingy, and poorly maintained, with a noticeable wet-dog smell. Unfortunately, the service was also disappointing. Check-in was completely silent and lacked any sense of hospitality, and there was little to no follow-through on requests, including having an ice bucket delivered to the room and getting the room clock repaired. The hotel also charges $4 per bag for luggage storage, which was an especially disappointing additional charge for a basic service that is often provided complimentary at hotels. The bathroom had a particularly frustrating maintenance issue. The shower curtain rod appeared to be either incorrectly installed or poorly maintained: instead of curving outward to provide more elbow room, it sagged significantly in the middle. As a result, the curtain could not be fully spread across the shower, making it difficult to shower without getting the entire bathroom wet. Throughout the room, the furniture, walls, and décor were scratched, beat-up, and generally showing significant wear. Overall, the property felt neglected and did not meet the level of quality or service I would expect from Hyatt. The only real thing this hotel has going for it is its prime location right next to Grand Central Station. While the location is extremely convenient, it does not make up for the condition of the room, maintenance issues, poor service, and additional fees. This was simply not the quality of experience I would expect from a Hyatt hotel.