TripAdvisor Traveler Rating

Very nice and fancy hotel. Decorated very nice for Christmas. Room was very nice and clean. Was hit with unexpected expenses during check in. Lady at check in (not the one that checked us in) counter was not personable or friendly. The men at the main entrance were all very friendly and helpful with setting up a ride to the airport after checkout. Market prices are insane. Get drinks and snacks somewhere else and bring them to your room. 2 bottled waters were $16.

Excellent hotel and staff. The location at grand Central was convenient too and Hyatt services were good. We had 2 beds on high floor and the experience was good from Lobby to Room Over a period of 10 days I stated in 3 Hotels, Westin, Hyatt Place and Hyatt Grand Central. This was thr best of all. Westin at Grand Cebtral would come second and Hyatt Place on Times Square had excellent ataff however there rooms were too small. Overall Inlove Hyatt experience and there staff.

Excellent location. Hotel was a better standard than expected. Grand Central right night door which was one of the reasons we booked to get the subway access. Even walking many attractions were close.

I am very satisfied with the quality/price of this hotel And the location of the hotel is the best to get around in New York I highly recommendit

This is NOT a grand Hyatt. No soap in shower, no bar soap by sink, no room service, rude staff checking in. Very expensive breakfast. DO NOT stay here - not worth it! Could stay for much less at another hotel.