TripAdvisor Traveler Rating

I had a pleasant experience at the Hyatt Grand. The staff was very pleasant, helpful and receptive to my needs. Check in and check out were quick and easy.

Great location next to subway. Walking distance of Central Park and Times Square.Big room.Breakfast expensive. Good places nearby. Kind staff Friendly staff staff

Location was perfect. Scary at night because of homeless. Great that I was given early check in. Staff at reception at check in was very nice. The Receptionist at check out was not. I was asking where to drop my keys and she just replied rudely, "drop the keys!". She was annoyed. I didn't see any drop box on her counter, so au tried to go in line for my turn but it went too long and I got bored waiting. I wanna go out and explore more before my flight. I was thinking to just bringing my room card/keys like effit. Then, I found by MYSELF, that there is a drop box near the escalator/stairs. Had to pay 12 usd to secure my luggages, it should be free for clients who have room reservations. I asked for slippers and bathrobe but none came.

Very convenient if you are planning to explore the Manhattan. This hotel has easy access to the subway, and the immediate area has some good shopping and food options.

The hotel lobby and elevators are very elegant and magical and match what I would expect from a Mid-town Manhattan hotel. The initial experience is very pleasant and welcoming. Considering the hustle and bustle of the location, the calm and inviting doorman/security is very much appreciated. The room was clean and very comfortable. The City View room was worth the extra $25/night. great view onto 42nd Avenue. The hotel is large and the slow customer service reflects that, it takes a while to get a response and to receive requested items. But overall, a very pleasant experience. l would stay here again.