Hyatt Grand Central New York reviews
TripAdvisor Traveler Rating
14984 TripAdvisor reviews
Great location. Friendly staff.
Ayelet G on Aug 21, 2026
Great location, friendly staff, the hotel is somewhat dated (maintenance of bathroom, carpets etc) and the rooms and bathrooms were quite small. We did have a nice stay and it was at a very convenient location close to everything you might need or want in NYC
great location and a great sleep!
melissasQ6707AZ (Lake Forest Park, Washington) on Aug 20, 2026
This was a great Hotel that I would definitely return to. We needed a larger room and it was easily granted, along with an upgrade to the 16th floor lounge for a very small price and a friendly check-in host. You cannot be more centrally located than this hotel—A 20 minute subway ride to anywhere we wanted to go! Room was very clean, super quiet and had a comfortable bed. I had a great sleep, which is very important.
Meh
michaelcade1 (New Orleans, Louisiana) on Aug 17, 2026
Location was great. However, rooms were quite dirty, found a nail clipping on the sofa in my room, and there was a layer of dust on every surface. Service was average.
Front Desk staff needs empathy training
Curiosity31710337735 on Aug 17, 2026
The front desk staff was not very accommodating. Requested assistance for a document to be printed for a funeral service and was very rude and uncaring with my request
Never Come Back
Malcolm S on Aug 14, 2026
This location is horrible, its a patch job and everything looks worn. Much better Hyatt options in the city than this one.