TripAdvisor Traveler Rating

The place is horrible. I used a suite upgrade certificate and the room is nasty. The closet door is jammed, the bathroom is tiny and old, I requested a roller bed since the couch is not a pull out bed for my daughter, and they just left it unmade. I asked them to at least make the rollaway bed and give some extra pillows and blanket and they said it will be done but 4 hours later and at 9pm, no one has done anything. This hotel has gone down in standards. I was excited to give it a try since I am switching loyalties again after several years, But this is not the hotel to stay at all. It is not a cheap hotel so even the lesser branded hotel is so much better than this. I stayed at Hyatt at the Hudson and they have way nicer regular rooms than the suites at this place. They said that this is what they give globalist. So if you are one, don’t waste your time here coz apparently, they don’t appreciate you here.

Hyatt standards have dropped significantly. No tea/coffee making facility in the room. Two plastic (shame on the hotel) glasses only. Cotton blanket torn and thinning. Lounge offers only basics. Breakfast choice (all plastic wrapped) was muffin (too much like cake), danish (horrible) or bagel (acceptable). No evening hors d'oeuvres. Escalator from street level to lobby out of service for entire stay of 3 days. Staff members were helpful and friendly.

An awful experience! Security latch broken, mold in bathroom, dust on furniture and carpet, room shade torn. Front desk doesn’t answer the telephone In the shower: 3 bottles of body cream! Had to wait for shampoo etc, as I was rushing to go to a memorial service.

Definitely an average hotel experience. The room wasn't as clean as it could've been. Lots of scuffs, residue buildup in the shower, sheets were clearly dirty towards the bottom of our bed and we were missing a remote for our TV which took almost an hour to receive. Front desk staff was friendly, but the food shop staff were a bit grumpy and not as welcoming. All the food is double in price too, but they offer a $15 credit per day which only really gets you a small snack. Overall extremely average experience, but for the location, you get what you pay for.

I wish I had visited Grand Central Station on my first day. There are lots of great restaurants there and just steps from The Hyatt. Since Hyatt Grand Central doesn't have a restaurant/room service Grand Central is right next door. The hotel is very nice in general.