TripAdvisor Traveler Rating

Yuko ,Veronica, and Eric were great especially the manager Veronica we had a problem with the the bedding situation and she took care of it and was very helpful great stay

Great Staff, comfortable rooms, great value.

Great hotel with friendly staff, comfy beds, coffee maker and fab location. Special shout to the staff member who told us he'd worked there 24 years (didn't catch his name!) he was super helpful, held over our bags and sorted a taxi for 5 of us back to JFK at a very reasonable price. Would def come back to Hotel 57 when in NYC. :)

After reading the reviews I was really worried. Honestly couldn’t fault the hotel. We arrived at 1.30pm and our room was ready they allowed us to check in.. the room was spotless and although small for 4 of us (2 adult and 2 children ) we were only sleeping there. The location is amazing close to 5th avenue, the subway and food places. The tax and holding deposit was taken on my credit card and refunded within 5 days.. they stored our bags on the last day, the staff were helpful, water machines on 2 levels. For the price we paid, location and room quality we were very happy. We left the hotels most days at 8am arrived back at 10pm. Great place to explore and base yourself…

When checking in they asked me for a $300 deposit which they said was hotel policy, which I never was told anything or had read anything & I had already paid everything in full. Then they said they would take out money for each night & whatever was left would be returned if the room was in good condition when we left. We were 3 seniors, believe me-no room party’s! They ended up charging me $183.60 out of the $300. They couldn’t give me a receipt. They told me that Expedia would send me the receipt. So I called Expedia & they said these charges were NEVER mentioned to them as well & they reimbursed me. I was very thankful for that. That should be a warning to anyone signing in there to stay. There is $150 deposit & they return/release it when you check out. That is in their notes but nothing like we were takin advantage of. Downside- No Microwave in room (but we did have a mini fridge) no Vending Machines (we always had to bundle up to go out for ANYTHING). 3 Sisters in a big spacious room on the top floor. Daniel, who took care of luggage & was always helpful & pleasant & Housekeeper Patricia was an Angel & Gift!