Renaissance Hotel 57 reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0

1860 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

OK experience

Mariusz S (Baulkham Hills, Australia) on Sep 30, 2023

I had stayed in other hotels run by LuxUrban and generally I was quite happy and therefore decided on this one. Unfortunately it had the smallest room and the 3 of us with the two beds felt very cramped inside. Just be aware, if you're just there to sleep then its not a big issue but it was quite small. Good location, clean and offered some small snacks for breakfast with a coffee and a tea. Snacks were fruits and some pastry/muffins so again be aware. Small sitting area which meant that sometimes you could not get a table and then it became just a breakfast to go. Good location with many attractions around and places to eat, subway station was close. Overall, OK experience.

TripAdvisor users rated this property 1 out of 5


256fl_viac on Sep 30, 2023

This hotel is scam! I made 3 reservations there for me and my family, but something went wrong and I had to cancel then. They were free cancelation and I’m still waiting for my refund for 60 days (they told me they would refund me in 30 days).

TripAdvisor users rated this property 1 out of 5


Robyn S (Townsville, Australia) on Sep 26, 2023

Do not book this hotel with free cancellation. My experience I booked for July 24 and then cancelled on the 28/8/2023. They bill you and it’s a nightmare trying to get in contact to see when your refund will be on your credit card, .All you seem to get is automated replies. I’m still waiting .

TripAdvisor users rated this property 3 out of 5

Poor customer service

Passenger675392 on Sep 24, 2023

Hotel 57 has a great location. The room was small but that’s not surprising for NYC. We had an early flight so we arrived at the Hotel at 10:00 am. The guy at the front desk was dealing with an unhappy person on the phone. When he finally got off the phone he pretty quickly dismissed us and told us there was no way we would be able to check in until 2-3. I knew it was a long shot to check in early, but he never asked my name to confirm the reservation and to give us a more specific check in time. The lounge was closed our entire stay, so we could not get a cup of coffee or even some cold water. No water or coffee in the room. Another person at the front desk sent us on hunt on another floor for a water dispenser without cups. Stay wasn’t horrible but the customer service was lacking and very disappointing. Would look for other hotels in the same area before I would stay here again.

TripAdvisor users rated this property 3 out of 5

Many reasons to recommend this place

Kenpasha (Bellingham, Washington) on Sep 19, 2023

I grew up in the city area and we found this to be a good base while visiting cousins in the city,seeing a couple of Broadway shows, and checking out old favorite restaurants. Regarding the 57, I liked the gym---but the AC needs fixing. Good laundromat nearby: "bubbles." There is a breakfast table set up in the morning, for which thanks---but no coffee? If you arrive early, leave your bags with Danny and go out and explore. Turning left as you go out the front door, "the palace" restaurant has a good breakfast (diner style). All in all, this is a useful and competent hotel. Emwe need that morning coffee though. Travel safely.

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