TripAdvisor Traveler Rating

Hello Gabriel Kolendrekaj, Maybe I can get your attention this way as you are not answering my emails. Although your assistant is and I have spoken to her twice on the phone. Also I could post some of the email responses from her here and perhaps that will get your attention Gabe, Do you know, I told my daughter when she was 8 that maybe someday she and I could go to New York together. Well that someday came, Sept 28 2024. I booked this hotel in December of 2023. The location was great, the price was fair and when we arrived all was well. The staff were friendly and the service was good. We were told immediately upon check in that the breakfast we paid for on our initial reservation was no longer available and were given a letter to contact you. This was so you could give us a refund for that portion of our hotel fee which I paid up front 9 months before. I emailed you that night and once again later that week before we checked out. The night before check out they told me you were away that week and connected me to your assistant. She verbally told me I would receive the refund on my Credit Card in 3 to 5 days. Days, weeks and now months have passed and it hasn't happened and as I mentioned, Gabe, I have received more emails from Adriana saying the refund is coming and I have spoken to her on the phone again and she confirmed the same. Gabe, I would be giving this review a 4 or 5 star. And I would probably change it if I see the refund happen soon. Like how about this week? In your response to me here, please do not apologize to me and say you are sorry you have not met my needs this time. I expect you are a man of your word and I have faith, truly that you will make good on that word. Send me a personal email this week please.

We were expecting far less before we arrived due to previous reviews but don’t judge a book by its cover. The reception/ Lobby wasn’t the grandest but the staff were very helpful . Our room was on the 8th floor, a little dated but the bed was unbelievably comfortable, the pillows heaven and the shower was amazing . Very clean , neat and tidy only criticism of the room no kettle so couldn’t make a cuppa in the morning . Coffee machine in the room but no pods . Tea bags available but no kettle . Best sleep we’ve both had in a long time!! So convenient for Central Park and subway . Great place for breakfast next door and a couple of bars on 56th Street for drinks and food. It was a joy walking along 57th street to see Aston Martin, Tiffany’s etc Recommendations

By mistake I made one day prior reservation I called the third part that charged me a week before. They said the hotel had to refund me the hotel told me they had To hope they have an answer when I arrive tomorrow and hopefully they make the refund

Stayed at this hotel end of October and was worried after reading the reviews. I didn’t need to be. Staff were very helpful, room was clean and anytime we needed anything (more coffee and an extra towel) was delivered within 5 minutes. Helpful sorting out transfers home. The hotel was great location for us as close to Central Park, Roosevelt island tram, plaza hotel, subway and only a 10 min walk to time square. We also liked how quiet the hotel was as that helped us sleep

This hotel questionably conducts itself. The rooms are not serviced, no toilet paper, and no towels. The rooms are not clean, dust everywhere, visible mould in the bathrooms and given the allergic reaction I had, I am going to assume animal hair that has not been vacuumed up prior to new occupants arriving. The room had a stench, was dark and poorly maintained. Reminiscent of a university dorm room. This is not a 4-star hotel. It's a backpacker lodge at best. At the time of booking, we were swayed (a group of 7) by the breakfast inclusion. Now, I get that stuff happens, but you communicate. They do not. Nor do they serve breakfast any longer. All this to say, they agreed to refund USD 3000 when we checked out about 18 hours after checking, it has been 39 days with no actual confirmation the money has been refunded. Their agreeance to refund the money was the final factor in us leaving and going on to enjoy our week in NYC unimpeded. The hotel emailed back once on October 6th to say "This is just to confirm, your refund request has been submitted. They’re behind about 140,000 in refunds it might just take a little longer than expected to go through the list they are going to by order." If that isn't an indication the hotel has something going wrong, I don't know what is, particularly because you can refund $140,000 in a couple of hours if you pay attention. But attention, particularly to detail is not the business this place is in. I would encourage all of the other fine people on here who have encountered similar issues with misleading advertising claims and deceptive business practices to forward a complaint to the FTC and NYC Consumer and Worker Protections. As with my reports to the FTC and NYCCWP I will amend this review when the refund arrives. The latest update to this ordeal, they finally responded with a "booking.com will process the refund", to which booking.com say "yeah nah".