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Overview
Nestled on a hillside overlooking the warm waters of the Caribbean, Couples Sans Souci ranks among Jamaica’s premier all-inclusive oceanfront resorts. Discover their magnificently reimagined suites – each a luxurious oasis designed for relaxation and romance. Guests will be able to enjoy rainforest-style tranquility of the brand-new Deluxe Garden View Suites. A recent $12 million renovation has made Couples Sans Souci more sumptuous than ever.
Adults Only 18+
Complimentary excursions including trip to Margaritaville, glass-bottom boat ride, shopping shuttle, catamaran cruise, trip to popular sunset bar.
Unlimited Golf at Negril Hills Golf Course. Tee times are subject to availability. Carts are mandatory and are at an additional charge. Incidentals, club rentals, gratuities and caddies are at an additional charge should they be required. Please see hotel concierge for more details.1
Check in
3 p.m.
Check out
12 p.m.
Inclusions
- Daily activities
- Round-trip airport transfers
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed
- Garden view
- No more than 2 guests in the room
- 1 king bed
- Garden view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Seating area
- Smoking rooms available (upon request)
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- Turndown service
- TV
- In-suite dining
- Zero entry shower
- 1 king bed
- Partial ocean view
- No more than 2 guests in the room
- 1 king bed
- Partial ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Smoking rooms available (upon request)
- Large balcony
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- Turndown service
- TV
- In-suite dining
- Zero entry shower
- 1 king bed
- Ocean view
- No more than 2 guests in the room
- 1 king bed
- Ocean view
- Minimum 2 adults, maximum 2 adults
- No more than 2 guests in the room
- Living room
- Smoking rooms available (upon request)
- Balcony or Patio
- A/C
- Alarm clock
- Bathrobes
- Coffee maker
- Hair dryer
- Iron/Ironing board
- Mini-bar
- Phone
- Safe
- Turndown service
- TV
- In-suite dining
- Zero entry shower
Amenities
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
- Adults only
| Type | Amenities | |
|---|---|---|
| The Beach Bar | Bar, Beach bar | |
| Balloon Bar | Bar, Piano bar | |
| The Bar at Charlie's Spa | Bar | |
| Swim-up pool bar | Bar, Swim-up bar | |
| Sunset Bar | Bar, Beach bar | |
| Palazzina Bar | Bar | Open air |
| Martini Bar | Bar | Open air |
Check-out time: 12 p.m.
Wi-Fi
- Lobby
- Room
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| Beach Grill | À la carte | Grill/steak house | Lunch | |
| Casanova | À la carte | Caribbean | Dinner | Reservations required |
| Bella Vista | À la carte | Jamaican | Dinner | |
| Veggie Bar | Café | International | Snacks | |
| Java | Café | Coffee and Pastries |
- Suites: 150
- Renovated in: 2022
- Fitness centre: on site
- Fitness classes: on site
- Salon: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
- Beach front
-
All-inclusive: Included
- All meals plus snacks
- Unlimited domestic and premium drinks
Pools
- Jetted pools: 3
- Outdoor pools: 3
Golf
- Golf: on site ($)
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Scuba diving: on site
- Snorkeling: on site
Other sports
- Aerobics: on site
- Tennis courts: on site
Other activities
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
- Water-Skiing
- Windsurfing
- Sailing
- Kayaking
- Concierge
- Giftshop available ($)
- Laundry services available ($)
- Meeting facilities available ($)
- Wedding facilities available ($)
Aerial
Aerial
Beach
Aerial view
Lobby
Location
Reviews
Not worth the price
57alexq (Santa Fe, New Mexico) on Feb 04, 2023
After a long wait we were quite disappointed with this hotel. It's a shame too, because it has a great location and many of the staff are great. But the lack of competent management shows up in almost all aspects. As you may see from other reviews, they've been renovating the hotel and failing to inform guests about it. We had no idea until we showed up. Luckily they reopened most of the upper areas while we were there, though things were still being worked out (power outages at the Casanova restaurant). The service is really inconsistent, on our first morning we stood by the podium for breakfast for a long time, unsure if we just seat ourselves, or someone would seat us. Many staff passed by, but completely avoided eye contact. Finally I chased someone down and they brought me to apparently the one person that's allowed to check people in. This idea of every person has just one job is really hurting them. Coffee and tea service is terrible, my wife needs a couple of normal sized cups of coffee to get going in the morning, and I like a cup of tea. It was usually 5 to 10 minutes to get the first cup, and they use these tiny tea set cups that are about a half cup. And it's always a long wait or a chase to get another one. Tea is worse, which is surprising since there's many English people that visit. Eventually I'd get a tea bag, but no hot water... that's another person. On my last night I finally got my tea after I finished breakfast. Similar issues at the main bar at Bella Vista, normally understaffed so you have to just sit there and hope someone will notice you. It would be so easy to just acknowledge people as they come in, tell them you'll be with them soon, and try to keep an idea of who came first. Instead it's really just luck if you're standing in the right place when they finish with a customer. We were in D block, apparently the rooms were recently remodeled. They're nice, but there's issues with water pressure and temperature. The last couple of days there was a lot of air in the lines, so they would continually splash water and the toilet would not refill. There's a strange closet with nothing in it, not even a hang bar (see pic), but at least there's another normal closet next to it. The TV did not work the whole time we were there, I know not very important when you're at the beach, but we usually like to watch a little of local TV to get a flavor of what's going on in Jamaica. Called and also filled out a request on their mobile app, no response. They're pushing the mobile app to do most interaction with them, seems to somewhat work for restaurant reservations, although when we went in person to the desk they could see more slots. It's a very basic app. Lack of information is a big problem. We booked a trip to Dunn's waterfalls, but only learned once were were on the way in the minivan that we would be getting wet and required water shoes. The falls were beautiful, but it's incredibly crowded, lots of lines and a Disney ride feel. Also lots of aggressive sellers that you have to walk through to exit. We were excited to do the nature walk one morning, I checked with the desk the day before and they assured me it would be happening. That morning there were about 6 or 7 of us waiting but no one showed up. After waiting 15 minutes I walked back to the front desk and luckily they were able to call someone who showed up some time later. The food was ok, but again lack of information about dress code. The "fine dining" restaurant Casanova requires long pants for men. Really, long pants when you're on a tropical island at a mid-level resort. I only got lucky because I wore some for the trip since it's cold back home. We did see someone get turned away and ruin their night. It's really silly, the food is ok, but the service is nowhere near a "fine dining" experience. Just drop the pretense and let people dress as one normally does for this type of resort. Collared shirts are plenty. This information is again not available ahead of time, or if it is, it's very hard to find. In summary, it's a shame for a resort that could be so much better by having better management, cross training of staff, and attention in providing information ahead of time. Some staff are super nice, but others seem to just be punching a clock and are bothered that you ask them for something.
Not a five star resort by any means. Two or three star at best.
O1174HUgracec on Jan 23, 2023
I stayed at this hotel since it was the designated hotel for guests of a local wedding (wedding was at a nearby villa, not on the property). The hotel is marketed as a five star resort and priced like a five star resort, but our experience was anything but. 1. Service was appalling. Passive aggressiveness from many members of the staff and downright rudeness from others. Housekeeping barged into the room on my first day there, and when I requested they come back later (I was on a work call), the woman informed me (somewhat snidely) that her shift was over at five. When requesting to book reservations at the restaurants, we were informed that we had to do everything on the Couples app and the reception staff was unable to help. Lastly, I called the staff to request a hair dryer (as there was none in my room) and was informed that they only had one hair dryer on premises - so if I wanted my hair blow dried I'd have to come to the salon. When I asked about the salon, they said the salon was closed. I found out later that my friends staying at the hotel had blow dryers in their rooms, so the statement that there was only one dryer on premises was an outright lie. 2. Food was sub par at best. Fruit was sad - bland and colorless and not what I'd expect from a tropical island. They were out of fish the first day I went for lunch. They said they had no mint when I requested a mojito. Not sure what other reviewers are experiencing when they praise the food here... 3. Internet was down for the entire duration of my stay. There were many of us in the wedding group that had to work during our stay, and having the internet unavailable was a serious inconvenience. We complained several times, only to be told that the team was "working on it". The resort was so disappointing that another couple in our group switched to Sandals when they arrived at Sans Souci and saw the conditions. This resort is a $200/night resort at BEST. I would not recommend this resort to anyone except those who welcome disappointment.
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