Family of 5

Portofino Inn and Suites

Anaheim 3.5

Overview

Located just steps from the Disneyland® Resort and Disney’s California Adventure® Park, this warm and welcoming property puts you close to all the action in Anaheim. In addition to an ideal location, the family-friendly hotel offers well-appointed, comfortable rooms, heated swimming pool and hot tub, and room service in partnership with Camo Eats.

Resort Fees: 16 usd per room/per night (plus tax) Paid directly to the hotel.

Check in

4:00 p.m.

Check out

11:00 a.m.

Rooms

190

Rooms

Deluxe Guestroom
  • 2 queen beds
  • No more than 4 guests in the room
Deluxe Guestroom
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-fridge
  • Rollaway bed (on request, $)
  • TV
Additional details

This hotel provides limited housekeeping services.

Guests will receive the 'Green Service' (no room cleaning service, may call to request additional items (soap, towels, etc.)  unless they opt-in to one following complimentary options at check-in;

    -Lighting Service – replenish amenities, replace dirty towels and empty trash.

    -Wish Service – room will be cleaned every 3rd day of your stay

    “Unsure” – guest will let hotel know as their stay progresses. 

Kids Suite
  • 1 king bed, 1 bunk bed, and 1 sofa bed
  • No more than 6 guests in the room
Kids Suite
Featured amenities
Included in all rooms
  • A/C
  • Alarm clock
  • Coffee maker
  • Crib (on request)
  • Hair dryer
  • Housekeeping
  • Iron/Ironing board
  • Mini-fridge
  • Rollaway bed (on request, $)
  • TV
Additional details

This hotel provides limited housekeeping services.

Guests will receive the 'Green Service' (no room cleaning service, may call to request additional items (soap, towels, etc.)  unless they opt-in to one following complimentary options at check-in;

    -Lighting Service – replenish amenities, replace dirty towels and empty trash.

    -Wish Service – room will be cleaned every 3rd day of your stay

    “Unsure” – guest will let hotel know as their stay progresses. 

Amenities


Location

Address
1831 S. Harbor Blvd, Anaheim, CA, 92802, USA
1831 S. Harbor Blvd Anaheim, CA. 92802

Reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.5
  • Rooms 3.5
  • Service 4.0
  • Value 4.0
TripAdvisor users rated this property 1 out of 5

Think Twice!!

Lisa T on Jul 20, 2024

Horrible Hotel. We reserved one of the family suites, as we had 6 people going. The first suite they put us in had the worst sewage smell, especially when the shower water was going. It was so bad that most of us were getting ill. We asked for a different suite. The furniture is made from particle board pieces. The bunk beds were so unstable that we were only able to safely sleep in the bottom bunk. The fold out queen sofa sleeper was completely destroyed and the springs were not attached to the frame at all. I tried to sleep on it the first night, after using blankets and the couch cushions to hold it together, but all night I kept falling through the holes. The other 4 nights I slept on just the couch and shared it with my 3 year old. The wall mounted lights were not attached and the child lock window was not working. We were on the 3rd floor and the window was very easy for the small children to open. We found the child lock and put it in ourselves. Very unsafe. They do not clean the rooms regularly and after 2 days I flagged down a worker and asked if she could at least give us towels and take out the trash. The first night the A/C would not cool lower than 74 degrees and was locked. A worked came to change it and set it to below 60 degrees. We went from dying of 105 degree heat in July, to freezing and needing blankets over night. We finally were able to adjust it as we needed it. They NEVER answer the phone from the room. If you need them, you should plan on using your cellphone and calling directly to the front desk. Even when the fire alarm went off and we tried to get see if we really needed to evacuate (as it was immediately turned back off and no other guests were leaving) they did not answer unless we called from a different phone. When we had so many issues on the first day, I asked for a refund so I could go someplace else, but they refused. The pool area was nice, but no child area. The free parking is DEFINITELY not worth staying in this hotel. Think twice before you book.

TripAdvisor users rated this property 1 out of 5

Check before you stay!

Ann A on Jul 18, 2024

Room was dirty when we finally given a key. Corridor smelt like a sewer had leaked for the whole stay. However the lobby and gardens outside were emaculate! We stayed to visit Disney, but we were not informed on check in that the room would not be serviced as we were staying two nights! Sold with a swimming pool … plunge pool with enough seat for four people! Sorry but we were delighted to check out and leave …

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