TripAdvisor Traveler Rating

We stayed one night on our way to northern CA. The hotel staff are great - very nice and helpful. However, the room was very average and the smell in the hallways between the rooms, and the bathroom in the room was pretty foul. In addition, the beds are extremely firm, so if you like/need a softer mattress, this would be a difficult nights sleep.

When we go to Disneyland or the Convention Center this is our go-to hotel. It isn't the fanciest place, but the rooms are clean and comfy and the location is perfect. Just a short walk up the street to Disneyland and walking distance to lots of restaurants. CVS is right next door which is very handy for extra supplies (like half & half for coffee and sunscreen) We especially love it for the family suite rooms. They have a king bed for us parents in one room. Go thru the french doors to the back room where there is a bunk bed with 2 twins and a pull out sofa couch. Plus a fridge and coffee maker, and tvs in each room. The French doors have glass and thin curtains. So you wont get 100% privacy. But it does give a little separation from the kids in the other room. Pool and hot tub are nice after a long day in the park. But the hot tub jets sometimes aren't working very well. A few times we visited one of the elevators wasn't working. Staff is always super nice and helpful. Rooms are clean, beds are comfy (even with my bad hip and neck). Negatives... pillows sometimes aren't great (but I asked for a different one and it worked perfectly), hot tub sometimes is super foamy and jets don't work well, can hear noise from people running and talking in hallway.

Very satisfied the location and the service. We definitely stay there again nextime..The staff are friendly the room is clean,the store are close to the hotel and everything is close like restaurants..

This was our first time staying at the portofino. My friend recommended this hotel for our Disney trip. The location is great lots of nearby stores and a quick 15 minute walk to the Disney entrances. Check in was great with verenice she was able to give us a call when our room was ready. The only con was no microwave in the room :(

My family of 4 had booked this hotel through our travel agent for a week long stay. It was the first time we took our kids to Disneyland and they were so excited for the bunk beds. Check in was great, everyone was friendly. We dropped our bags and headed to Disneyland. It wasn’t until we got back that I noticed the unclean room from the rugs to the beds to the bathroom. I was concerned but too tired. We hit the pool which was also not clean. The hot tub had so many bubbles and chlorine it burned my eyes. The issues happened the next day, day 2, I woke up with a rash and hives all over my skin on anything that touched the bed sheets. Old coffee was in the coffee maker, floor was dirty and the mold in the bathroom just the icing on the cake. I spent that night finding a new hotel and we moved across the street the next day. I didn’t get a refund because it was prepaid through my travel agent and honestly I didn’t care. I couldn’t keep my family there another night. I didn’t give the hotel a chance to rectify the situation either, I felt if this was there standard for cleaning during Covid I wasn’t interested in changing room or staying there. We literally loaded up a rental car and drove across the road to the Hyatt which was FANTASTIC!