TripAdvisor Traveler Rating

Like most of you, I had my reservations when I pulled into a hotel nicknamed "The Burger Place." But through the course of my stay (7 days) I and my family continued to be impressed with "Sonesta - The Burger Place." The staff had incredible service, the signature flavored water in the lobby was pristine, the pool and hot tub were immaculate. Everything you would want from a hotel and more! Not to mention you were a quick drive to the Disney Parks and the access to HWY 5 made travel a lot easier. If you are looking for a hotel in Anaheim I strongly recommend "Sonesta - The Burger Place!"

Got this hotel through Costco deal and was disappointed, stayed for 4 nights and my room was never cleaned even though we asked for it/ they seem to be short staffed. Room seemed run down and not super clean, our room was right by freeway which was noisy to sleep. Hot tub did not work. Disappointed and would recommend you look somewhere else for sure.

Cockroaches!!!!! I have stayed in many hotels. I would never go back here. In fact I stayed at a Vegas hotel right before this one and it was way good. The manager basically accusing me of trying to get free rooms. Nope just wanted accommodated for everything we had went through. First room not clean and a HUGE cockroach Went to a different level which stunk so badly of animal urine. *Room was not that clean * Fridge was dirty * Disposal not working. *NO offering of room service. (why they likely had roaches) I had to ask a for a broom * Breakfast was so bad we went out to eat anyway. * pool was not clean and hot was broken * Management was not good

BEWARE THIS HOTEL! It is run by complete incompetents who will overcharge you, and who have no idea how to refund you. After multiple promises to refund an overcharge all I saw were more erroneous pending charges added to my credit card, then COMPLETE radio silence. I had to call the Corporate Customer Service line who is supposed to help. It's been two weeks and the charges are still on my credit card. The hotel staff kept us in the lobby for 1.5 hours as they fumbled around trying to refund my credit card and were rude, dismissive and unhelpful. I didn't want to leave without my refund, because at that point, they had already given me incorrect information on multiple facets of my bill. I just had zero confidence that this was going to be done. And I was right! I opened up a complaint with their corporate helpline, but when I called back today, the corporate helpline said that of course the property was being unresponsive with regard to the details of this concern. At this point, I feel like it's retaliation because I was insistent that somehow they refund me when I was trying to check out of the hotel and/or provide proof that the refund was initiated. They refused any alternate method of refunding me, i.e. cash or sending me a check to my home address. Horrible, horrible customer service. Tainted my Disney experience and memories. This hotel group is like a low rent, dollar store version of a holiday inn with seedy suits and all- save yourself the work on the back end and go to a Marriott or Hilton property who have professionals working there. I've spent HOURS trying to get these charges reversed. Just not okay.

Overall this hotel is ok, not great and less than what was expected for a good neighbor hotel of disneyland. We had a few problems, nothing terrible, just annoying. I have detailed the pros and cons we experienced. The pros: comfortable bed, fridge and microwave in room, decent size bathroom, ART bus location is right outside The cons: door handle was almost impossible to open, had to have management give us the tip that you have to do a trick to open it, bathroom toilet was breaking so constantly were concerned it would overflow or not flush, you can hear everything from the hallways and next door rooms it was very noisy with crying kids especially at midnight when trying to sleep (I am not super picky and it was very loud), icemaker was broken on our floor, coffee stand was never able to make anything more than just brewed coffee despite menu listings (and the brewed coffee was not good), the restaurant and bar closed at 9pm and so after a long day at disneyland was never able to actually enjoy anything there, the ART bus never showed up on time and would then not be able to accommodate everyone who was waiting for it (this is probably more of the ART issue than the hotels problem), they didnt have daily maid service which is fine but with the all wood floors and long days if you forgot to get towels at front desk each night it was kind of a pain. So just beware that it is less than what is advertised on website and don't have very high expectations.