TripAdvisor Traveler Rating

Four stars because there was not an included breakfast, and even though they are a Disney partner, they did not offer a Disney shuttle. Otherwise, the rooms were very clean and spacious. There is housekeeping only once per week, but that was fine with us as long as we got the items we needed (fresh towels, tissues, etc.), which we did get with no problem. The desk people were very friendly and helpful. The beds were comfortable and the bathroom large enough for our needs (counter space). Additional hand bars in the bath would have been great. We did have an adjoining room for family which was really convenient. We did book this room via Costco Travel, which also took care of the resort fee, and combined the room cost with our Disney tickets. This is the best way to be in these rooms (our opinion)!

We originally booked another hotel, but they overbooked and moved us to the Sonesta ES Suites. It actually was a lot better than the hotel we were originally booked at. Everything, from check in to check out was outstanding. All the staff members we met here were super friendly and helpful. We had a two bedroom, two bathroom unit for four adults. It was nice having space to stretch out and having the kitchen/living room was great for relaxing and preparing snacks. Breakfast was good, food was fresh and the breakfast room staff was on top of anything that needed to be replenished. The pool/spa area was very clean, pool was warm, spa was hot, everything about this area was excellent. The hotel grounds are very well kept and has beautiful plants and flowers. we enjoyed sitting out by the pool and visiting with each other. We will definitely be staying here in the future when we visit Anaheim.

We traveled from New Zealand to stay somewhere close to all the attractions. the Sonesta fit the bill perfectly. The room was very comfortable, the braekfast great to fuel up for the day and the pool and hot tub were great. The only negative was that there was no kettle in the room and told they do not supply them. Made it a bit hard to make a cup of tea. Thank you Sonesta for a great 7 nights.

If you're looking to book this hotel for a family Disneyland vacation, then beware. We booked a 2BR suite with Disneyland passes in a package deal through Disney's website. The official Disney hotels were booked, so several "partner/good neighbor" hotels were offered and sold as additional options. Im.shocked this place was affiliated with Disney. The lack of quality is a stark difference from Disney. The hotel looks good on the outside, but the property is quite worn down on the inside and could desperately use an update/ refurbishment. The 2BR suite we booked had no towels when we checked into our room, so we had to delay our getting the kids settled in. The furniture was worn out and very dated. One of the toilets did not flush. It was quite late, so we waited until morning to report it. They said they'd address it while we were out at the park. When we returned at night, we found no such attention was made, and the toilet still had the mess in it all day. The hotel seems to be understaffed. The "shuttle" is NOT a hotel nor a Disney shuttle system. It's the bus. The Anaheim Resort area Transit (ART bus). Heads up. There was ONE bus running the route, so it was easily 45 minutes between opportunities to/from the hotel to the park. Apparently we just missed the departing bus when we left the park, because we waited 40 minutes for the bus to arrive...but the line was so long at the pick-up area, that the bus filled up before we could even get on. Rather than wait another 45 minutes, we just got an Uber. The shuttle system is a joke, too. You have to buy the bus pass and use a special app to use it. They scan the barcode on your phone to use the bus. But everyone in your party has a separate ticket/barcode. The barcode changes and updates every minute, so using a screenshot and saving it isn't an option. Heads up. Parking your car at the hotel is an attractive option and not having to pay for parking, but really, we would have been better off (arrived/departed more quickly) just driving the car to the park and avoiding the bus.

Facility is family friendly and clean. We were in the extended stay portion and had everything we needed to feel at home. Hotel staff is incredibly customer service oriented, pool hours are perfect for families that like late night swims, and the breakfast is soooo good. Sofia is warm and welcoming in greeting breakfast goers. My grandkids especially enjoyed playing with the hotels giant jenga blocks poolside.