TripAdvisor Traveler Rating

We were looking for a Hotel close to Angels Stadium. This was very convenient. Staff was friendly, room was spacious, clean, and comfy. Free breakfast was a plus, food was good! We will definitely stay there again!

Too many significant problems with this place! When we first entered the room, we could see the place was pretty filthy. The island counter had a film and spots over the entire thing - like either they didn't wash it or they washed it with an extremely dirty/wet cloth that left a mud film across it. Also, the kitchen floor had sticky spots and was sticky to walk across. The fridge door on the outside was so stained and gross. I had to get a wash cloth and wipe down the counter and the kitchen floor. When I was done, the cloth was completely black. Gross. After doing that, we discovered a huge water leak in front of the AC unit closet, which left the carpet in front of the bed soppy wet. We had to contact 4 different people over 2 days before someone came to address the issue. They addressed it by saying they fixed the leak, but did nothing with the wet carpet. As much as we tried to stay away from the area and live with it, the wet spot kept spreading further out and we kept stepping in the wet carpet. Yuck. Next, the room itself was very sticky and humid, making everything in the room very moist/damp. I didn't notice this the first day, but the second day, it was very bad. Even our neighbor said they noticed this. Not sure if it had to do with the AC issue, but very uncomfortable. Then, day 2 the TV went out. We didn't have TV for 4 of the days we stayed there. Annoying, but ok. The WORST part that put us over the edge - we found ROACHES in the room! One in the bathroom, and one crawled right up the wall while we were watching a movie on our computer (because the TV didn't work). DISGUSTING!!! The place is gross! Not just our room, the hallways were nasty - carpets filthy in need of at least a vacuuming. We stayed at this place under a stay-and-play contract, otherwise, we would have moved hotels. Instead, they moved us rooms - this room was better, but still dirty. I had to again wipe down the island counter due to the nasty film. There were grape stems and plastic tags from new clothes on the floor when we arrived in the room. Clearly not cleaned well. Paying over $200/night, I expect WAY better. We got comped 1 night stay out of our 7 night reservation. He offered to give free parking - well, we already had free parking with our stay contract, so not much of a comp. Long term guests, poor maintenance, and poor housekeeping are not friendly to this location. Be aware.

I previously stayed at this property a few years ago before covid, when it was a IHG brand hotel. I really enjoyed my previous stay but the hotel is not as good as it used to be. To start with, the booking process through the Sonesta website was not easy and a little frustrating. The cheapest rates shown as available would not let me book. I had to book a more expensive rate. I proceeded with the booking as I remember the hotel and liked location and the 2 bedroom suites. I did contact customer services about this issue, they were unwilling to help. The first impression at the hotel was very good, little had changed since my last visit, essentially the same as the old IHG hotel with the odd Sonesta logo. The lady on reception was very friendly and accommodating, as were all of the staff during my visit. The staff were probably the best part of this hotel. The receptionist did sympathize when I told her about the poor booking experience, and went on to say others had commented they had problems too. The hotel location is good, its a easy bus ride to Disney, and close to the highway for other destinations. The 2 bedroom suites are an excellent layout which is good for families with older children, the living room and kitchen are a good addition allowing flexibility. The room was generally clean but was showing signs of age, or a lack of good up keep, with some water damage in the bathrooms, a little bit of mould, and carpets that need replacing in the room. The WiFi was also intermittent which is frustrating. The breakfast was an average American style breakfast, with limited hot food, only 3 items. A small selection of cereal, coffee, juice, and toast. The food offering was not as good as the last stay, which had a full breakfast offering and evening food with alcohol a few times a week. To summarise the good points for this hotel are; the location, the staff and the 2 bed suites. The not so good points are; the poor upkeep in the rooms and lack of investment, intermittent wifi, and weak food offering. When I next visit the area this wont be my first choice hotel anymore.

We've just stayed a week at this hotel, and thoroughly enjoyed every aspect of our stay! A highlight of our trip was Salvador, at the front desk. He went out of his way to be friendly and helpful, engaging my kids and taking time to make us all feel welcome and valued. After our first interaction, my children said we need to come back here because "that guy is so nice!". Our last night, they even went down specifically to say goodbye to him! Aside from that- our room was spacious, clean, comfortable. The location was extremely convenient for Disney- the ART bus stop is just outside the doors and runs right to and from the park. Breakfast is included, and was a great variety each day. We never started our day hungry! The pool is heated and clean, and all the other staff was also helpful, friendly and welcoming. We will definitely be back!

Awesome stay! Very clean. Rooms are comfortable, no noise can be heard through the walls, safe area, staff is very courteous. Will definitely choose and stay here again on any future Disney stays. Pet friendly.