Rosen Inn Lake Buena Vista reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 3.5
  • Location 4.5
  • Rooms 3.5
  • Service 3.5
  • Value 4.0

6322 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Definitely a 2-3 star value

Koryleigh (United Kingdom) on Sep 29, 2023

Good location if you’re into Disney. A low value hotel so if you’re on a budget and you’re not planning a day at the hotel then go for it, we didn’t feel comfortable enough to have a pool day. Breakfast was good, evening buffet we did not like at all and didn’t seem very popular during our stay anyway. The shop is overpriced as expected, food in the bar is nice. Rooms are what you’d expect, the rooms were ‘cleaned’ daily but they either just made the bed or occasionally changed the sheets.. we found ants on our bedside table and there was LOTS of dust. A couple of our items went ‘missing’ which is disappointing as they weren’t valuable items but it still remains a mystery as to where they went! We personally wouldn’t stay here again but we know this hotel as a good reputation so it just depends what you’re looking for

TripAdvisor users rated this property 1 out of 5

Great Location Awful Service! Disappointed experience

Companion37745803608 on Sep 17, 2023

I don’t normally like too leave reviews but felt I needed to warn other travellers. Rosen Inn service and standards at this hotel was awful. Long list of issues with stay outlined below: Faulty toilet on day 2 meant that we were without a working toilet throughout the night until morning. A whole day without a working toilet. Faulty fire alarm in room randomly went off one morning exceptionally loud and unable to reset, contacted made with reception however alarm continued to go off and was until we left it behind for out activities. Housekeeping was atrocious. Our beds were made only 4 days out of 15 nights. After a week we looked for replacement sheets and therefore took the old ones off and left them to be taken away and new sheets to be put on. We returned to our room after a long day to find our old sheets had been left in the room. The new sheets left on a dresser for us to change ourselves. Highlighted this with reception who sent an email to manager however the issue was never resolved bed sheets were never made any day afterwards and on a number of occasions bins were not changed and new toilet paper was not left. Issues were further highlighted with staff again and never received any contact from a manager to address the issues. On our last day we asked for a cart to help us with our bags as reception was a walk from our room and the cart never arrived and we had to walk with 5 cases from the room to reception we then asked for our bags to be stored and the attitude of the server was awful and rude. On our first night the Cart which brought us to our room the driver was on his phone driving the cart and at one stage I felt we’re nearly crashed due to it. Renovations were occurring right next to our pool which was never highlighted or mentioned on check in or booking. This meant anytime you used to pool during the week you were met with hammering drilling and workers watching you and your partner swim. No privacy or comfort. Long time traveller and all in this was the worst hotel experience I have ever had. Location was great and majority of staff were very pleasant but service was awful. Stay away.

TripAdvisor users rated this property 2 out of 5


martin h on Sep 14, 2023

Bedroom needs abit of a make over and a bit of colour the air-conditioning was to loud we asked for quite room but gave us a room on the side of the motor way not pleasant staff at all they are all rude and not polite at all don't care about there quests st all we had a flood in our room when we got back from the parks we had a note saying to go down from the 5 floor to the reception they even left our stuff in the flooded room we had move rooms and fiance was upset and they where not bothered about that all the shuttles are at 7.10am for universal and seaworld 3ven thew the parks don't open until 9am you have to hang around outside the parks until they open up. AND THE CLEANERS COME round at 8.30am and if you are still asleep in bed they keep knocking on the door until you tell them to go away and don't even understand English people at all and all the staff look at you like rubbish breakfast in restaurant is not worth the money at all and always cold.they don't even change the bedding becos there was a sauce stain on my bed when we went into that room not much for kids to do at all apart from the splash zone there was even building work going on as well we did not go to here building noise when you you are on holiday and not even a good bye or how was your stay at all and they don't even no the telephone number for the tui rep at all I would not recommend any one staying there st all not helpful at all would not even give it a stir rating with bad management brcos of this we have said we sew not going back to orlando becos of the way we kept getting treated by the staff and when we where waiting for our coach to come and pick us ip to take us back to the airport the security are constantly watching you what you are doing made my partner feel uncomfortable.

TripAdvisor users rated this property 1 out of 5

Wouldn’t recommend

Erin K on Sep 12, 2023

Went not expecting too much given it’s not overly pricey…. Rooms were “cleaned” daily, although bedding not changed once, even after leaving notes. The sink was always left with stained and towels not taken away when dirty. We had to leave notes days on repeat asking for rubbish to be taken away and when it finally was, it was left outside our room for a further two days. The people working clearly didn’t enjoy the jobs, reception workers to be precise. No good morning, no ask how the stay was, told us to leave the key and go… not even a goodbye. When we arrived we were not told anything about the hotel, the pool times, shops, food restaurants etc. the hotel provided shuttles to and from parks, however the timings weren’t great. And finally, the endless times we had to squash ants inside the room wasn’t great.

TripAdvisor users rated this property 3 out of 5

You get what you pay for

vbooth90 (Barnsley, United Kingdom) on Sep 11, 2023

Booked this hotel with TUI as a week add on to our cruise and went for the 2nd cheapest as we were hiring a car and doing a road trip to New Orleans ect. To add this week was £200 and looked better than the cheapest for a few pounds extra and we were only stopping the first night and the last. Hotel was pretty much what we paid for (3*) but breakfast was excellent. Air con in the room was really good but I wouldn’t have wanted to spend 7 nights in it. It filled a spot but don’t expect too much. The website looks a lot better than the actual place.

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