TripAdvisor Traveler Rating

Stayed here June 2022. Good location to parks...rooms are however dated. Clean sheets daily. Staff at reception difficult to engage. On arrival the porter checked room number and assisted me to my room ? On arrival I unpacked everything..only to find that this was not actually my allocated room and other family members were actually on a different floor...hence repacked to relocate to the correct room! Breakfast well....there were 2 adults 2 children.. which were of paying full...however I personally don't eat a breakfast..therefore I did not need to pay for a breakfast....this was not accepted and that if I was to sit with my family then I would need to pay ! This was not accepted by me...where I paid daily fir breakfast that I would not be eating !.for the duration of the holiday I did not use this facility. The shuttle service....well there were designated days for certain parks. Quite an inconvenience when you had booked via the Disney app to attend a certain park on a certain day !!!...if im honest it was necessary to use the user service! The bar offered light snacks one staff member hence service is extremely slow.. One morning I sought a coffee from the vending machine...oh dear I'd put it in the wrong cup ! I suspect they were loosing money as the cup was larger than anticipated ! Unfortunately I find that many American population have not left America to have any insight to other countries and the service and politeness and helpfulness available to guest when visiting their country...im sad to say I've based my rating on the factual experience Shop prices were almost as expensive as in resort !

I gave thos hote 3 out of 5 ad I believe that is a fair reflection of our experiences. We stayed for 2 weeks in block 3, overlooking the carpark. Very little noise so all good. The room itself was dated. The furniture was old and heavy, the bathroom could be doing with an upgrade and the carpet must be older than I am. That being said, the sheets on the bed were clean, the bathroom was clean and the general room was clean and tidy. There was a bit of a stale smell, but not enough to annoy me. The rooms need a good airing and some cleaning products used. That, and a new carpet. The general areas of the hotel were reasonable. The lifts need a good clean, as do the communal areas at the front of the hotel and on the deck. The maids serviced the room daily. They did a great job. My only issue was that they forgot to leave coffee a couple of days. I had anticipated this emergency and had brought some from home. All good as I couldn't have survived without the stuff. The location is excellent. Just right for Disney, Universal and Sea World. We visited all 3 while we were there. There are a couple of shops and restaurants very close by, easy walking distance. We used the shuttle about half of the time, and Uber the other half. The shuttle timetable is a bit obscure but we used what suited. As for the shuttle, free transportation is free transportation, so I'm not knocking it. The buses are old and one driver in particular had a chip on his shoulder. Not with me, but I saw him have a go at several users for very minor issues. Be prepared for the not so subtle hint that they want tips on the shuttles also. Being from a more reserved background, this in your face asking for tips was a bit jarring. Users were cheap and plentiful. I had not used this before but it was easy. I think we made 15 Uber journeys in total, to and from parks, at a total cost of about 150 dollars. It ment we didn't have silly waits outside Sea World waiting on it to open and we got straight to Animal Kingdom rather than mess with Disney transport early in the morning. We had breakfast at the hotel maybe 6 or 7 mornings in total. The price for 1 adult and one child was 26 dollars. Good choice of foods available, plenty of it, and the staff were keen and attentive. We used the shop daily for drinks and snacks. It is a little on the pricy side, but that is an exchange rate issue mostly. It was usually about 20 dollars for 2 drinks and a snack apiece, but with a dollar being almost equal to a pound this made things expensive for UK travellers. The staff in the shop were excellent. Very pleasant. Front desk staff were keen and helpful. We requested keeping our room an extra hour at checkout and this wasn't an issue. Ment the child could play in the pool and then have a shower before leaving. We appreciated this. On the subject of the pools and splash park, all are excellent. The pool and sun deck is a little smaller than it looks and it got crowded but the pool area is clean and tidy, the water is lovely, the splash park was refreshing. There were plenty of loungers and a good supply of clean towels. The laundry facilities for the hotel were good also. I am the sort of nerd who likes to wash my clothes before I pack to come home. This was no issue at all. My block had 3 washers and 4 dryers. Each wash and dry cycle including washing soap and dryer sheets was 8 dollars. For my OCD, this was a bargain. All in all this is a decent hotel for a value holiday. There are no luxuries, but I didn't pay a luxury price. I think I got what I paid for, which is fair enough. I had previously stayed in a sister hotel on International Drive and I prefer this hotel based on location, staff and facilities. I would happily return.

Firstly before I continue with this review I want to say a huge thanks to Mariska and her team for her help with our issues. The good points: Hotel grounds are stunning, staff always pleasant, pools were excellent, as was the kids splash zone and the restaurant had a great selection of food for breakfast and it was spotless. The bad points: We arrived after a very long journey, having been delayed due to IT failures at Glasgow and Heathrow Airports. My daughter, son in law, two grandsons aged 3 & 5 and myself went to the room allocated and fell in to bed. The full horrors of the room soon became apparent in the cold light of day. Despite their website proclaiming that extra cleaning measures due to Covid were taking place, we found otherwise. The room we were in was in the closest point to the I4 and the heavy traffic day and night, big trucks rumbling, motorbikes revving etc. made sleep difficult. We were provided with a roll away bed which was covered in dust/skin particles on the frame. Both headboards on the two double beds had white skin cells/dandruff in abundance along the ledge. One bed had a dead cockroach in a gap from which numerous ants emerged and continued to run around the bed. Both bed skirts had white splashes (body fluids). The ceiling had peeling paint from water penetration. The bathroom door was burst about 8 inches from the bottom, again looked like water penetration. The toilet seat slid to the side when sat upon, the bath seal didn't meet the bath, the bath overflow was full of black gunk, the shower head was full on crusty limescale with a black/purple coloured liquid running down into the bath. The carpet in the room - totally disgusting, needed ripped out and dumped. Five minutes of walking around the room and the kids socks had to be binned. There were acro props supporting some of the walkways although there didn't appear to be anyone working in these areas. The lift was filthy and looked as though it hadn't been cleaned for a long time. We were unable to contact British Airways on the telephone numbers provided on the website, we tweeted 6 times, they replied only once two days later by which time we had moved hotel. These issues should have been dealt with by our tour operator but if you can't get anyone to talk to it's impossible. The Rosen Inn, Lake Buena Vista staff went above and beyond for us and it was much appreciated. As our stay was for 14 days they offered up different accommodation at one of their sister hotels which we accepted. We had to stay three nights at the Rosen Inn before we could move. We were offered a further two rooms, the latter of which we chose to stay in as it was marginally better and had no road noise. The best part of all was when we moved from our first room to the second one, my son in law was packing and moving our luggage and pushed one of the beds to check that nothing had been left behind. Under the bed was a long dead, fossilized lizard, skeleton only. I reckon the ants stripped it bare as they were doing with the cockroache. Having read their mantra about extra cleaning etc. during and emerging from Covid times this did not translate into what we found in real life. We like the location, the grounds, the pools, restaurant but could not ignore so many cleanliness downfalls. If the rooms were brought up to a decent standard I wouldn't hesitate to stay here again. People need to be aware that many of the photos of this resort are from 2014. Since arriving home in March we have been in contact with British Airways to complain about the way they handled/ignored us. To date we have made 10 phone calls, 6 Tweets,4 emails and a "signed for letter" containing photographs of the conditions, flight delays etc. British Airways have not responded to any of our contact. I need to be honest in this review, the first three days of our holiday were spent attempting to contact BA, visiting reception and packing up and moving our luggage twice before we felt our holiday had begun. Again, many thanks to the staff involved .

Great location - stayed here to be close to the Disney parks. There are free shuttles to some of the parks but the times didn’t suit us so we got Ubers for around $15 to the parks. They always came within about 3-5 minutes of ordering. The room was cleaned daily and we had no complaints. It’s basic but has everything you need as a base for the typical theme park holiday. The air con was really good! The room was cold in no time. There was a decent hairdryer, iron and ironing board and lots of wardrobe space. The rooms are a good size too. In the hotel, there is a bar which serves pizza and snacks open til about 10pm and a convenience shop for water, snacks, toiletries and souvenirs open 7am-11pm. The reception staff were helpful. If you want late check out until 3pm it’s an extra $25 which we felt was reasonable. Ignore the bad reviews - You get what you pay for. Yes it’s not 5* but everything was clean and in working order. There wasn’t any cockroaches or bad smells as others have said. It was absolutely fantastic for the price and I will absolutely stay again. It’s really not worth spending a fortune to stay in a super posh hotel when you’ll be out at the theme parks from 9-midnight everyday!

The Rosen In. At lake beuna vista is a great location for the Disney theme parks. The rooms are what you pay for clean, good size (our party of 2 adults, 2 children plus 1 baby in a cot) all fit in the room. The breakfast was great value and the staff (Jill in particular) were really friendly and helpful- can’t do enough for you. There was a good selection of hot food, fruit, cakes, cold meat and cheese as well as cereal and the amazing Mickey Mouse waffle machine. There’s shuttle bus at approx 9:15 to one of the Disney hotels each day but be early as it fills up and we ended up having to catch a Uber a couple of times as no space left - you have been warned. Uber/lyft prices approx $20 to most of the theme parks for a bigger car to carry 5. Disney springs is approx 5 min Uber journey (approx $10) Nearby there’s dominio pizza, Italian restaurants and other eateries so you’ll not go hungry. Outlet malls Litterally Judy over the freeway but is either a 1 hour walk or $10 in Uber (5min journey) There’s a couple of swimming pools which we only used on last day but very warm water and relaxing with not many other people using it ( they were probably out having fun in the parks/shopping) Overall very good hotel in a fab location