Decent hotel but will not bring back family next time
Jan 07, 2023
Decent hotel but here is a breakdown of why I would never bring back my family.
+ When we checked out, our luggage was held for several hours
We were told they could hold it even for a day
+ Breakfast price was reasonable for all you can eat, and taxes + 14% service charge is already
included in the bill. You get your choice of juice, coffee, or water and can get your own breakfast
+ Overall friendly staff
+ Wi-fi was not working for few days and we were given access code when we mentioned it in the front desk
Mention it early on, after your first night. We were hardly at our hotel, so it was not that urgent for us.
+ Pretty much close to, if not all, most of the attractions (within 10-15 mins)
+ Hotel has a universal shuttle (we didn't use it). You need to go downstairs at 7am and make reservations
so that shuttle can take you to universal at 11a. Might as well leave early on your own.
Our criticisms is not for specific employees, housekeeper, or front-desk but mostly for management.
When we are back to Orlando, this is not the hotel I would ever come back to.
- I would have liked the employee helping us to ask for the other half of the tag to
make sure the luggages matched the tags. Someone else could have picked up our luggages.
They were not that busy when we were picking up our lugggaes, so not sure why employee was not
- Don't be fooled by the pictures. While the price might seem good enough, you are better off checking into another nearby hotel.
- Dirty and dusty room, especially the curtain. Outdated decor.
- We found a bug (a cricket?) inside one of the cups. Cup was covered in a sealed plastic of some sort. Next day, the bug had escaped.
I managed to catch it and put it with a label on a upside-down cup. I notified front-desk that very morning.
She thanked me and that was all. Worse was that we returned, our room was cleaned up (regular bedding, towels etc.), but the bug was not removed.
One night stay
Jan 01, 2023
I had a one night stay recently with my family at the Rosen Inn International. Before I address my concern I will like to say I emailed twice with no response before i decided to write this review.
There was a roach in the bathroom area by the sink immediately after we noticed I sent a communication letting the hotel management know and no response. We had to sleep with the bathroom lights just in case also because i wanted to be on alert.I emailed again after arriving back home and no response. This should really be looked into and should be taken care of. And a generic response doesn’t cut it as i see its a generic response for everyone who has complained.
ROACHES, OLD, UNSAFE.
Dec 28, 2022
Stayed with my fam of 5 booked 2 rooms upon arrival we realized it was a motel and not a hotel. It seemed clean and just old and a little damp smelling. That was not the case, housekeeping carts had spray paint and several paint brushes on them. As if they don’t fix things just cover them up with paint. Sprinklers in the room were so rusted they would have not turned on if there was a fire. They have not been maintenance since the place opened or so that’s how they look. Door didn’t lock properly had to jiggle to shut. And lastly there were roaches, and ants. Will never stay at any of there hotels. Don’t waste your money a few more dollars will get you a cleaner and safer stay. And you won’t bring roaches home with you.
Do not stay here.
Dec 28, 2022
Me and my partner stayed here early December time. This is not a hotel. Its a motel. The rooms were very dated and smelt damp. When we were leaving the hotel the first night to grab some food there was a lot of homeless people on the first floor who must stay there on a regular basis. We were awoken at 2am with someone banging on our door screaming they were going to kill someone. I will never ever stay here again. I felt so unsafe here, i wish i spent a bit more money and went to the Rosen Plaza where we have stayed before and its amazing. And to top it all off its been 15 working days and still have not received the deposit we put down at the check in desk. Disgrace.
What was once a great hotel, but now!!!!!
(Newcastle-under-Lyme, United Kingdom)
Dec 25, 2022
Been there many many times over the years and the rooms are in need of a refresh. The pools were not warm as they used to be (guess it’s a money saving exercise). The restaurant on site has gone quite expensive for what there was both for breakfast and dinner. To be honest it feels like butlins. The only good thing was the mattress, it was so comfy.