Overview
Located just one mile from the Walt Disney World entrance, Sonesta ES Suites Orlando-Lake Buena Vista puts you right in the middle of Orlando’s magic. This all-suite hotel is perfect for families – with spacious apartment-style suites that accommodate up to 8 guests, a quick service breakfast eatery, heated swimming pool area, tropical courtyards, and a convenient location near Disney Springs and all of Orlando’s attractions.
Check in
4 p.m.
Check out
11 a.m.
Inclusions
Rooms
- 1 king bed, and 1 sofa bed
- No more than 4 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 4 adults
- Maximum 3 children
- No more than 4 guests in the room
- 1 king bed, 2 double beds, and 1 sofa bed
- No more than 8 guests in the room
- 1 king bed, 2 double beds, and 1 sofa bed
- Minimum 1 adult, maximum 8 adults
- Maximum 7 children
- No more than 8 guests in the room
Amenities
Main Entrance
Lobby Main
Lobby seating
Location
Reviews
Great hotel but awful customer service/manager
marthasE9015AQ on Sep 15, 2023
Stayed here from 23 until 27 August, no complaints whatsoever about room or facilities we both really enjoyed our stay and found it perfect for our needs, requested a ground floor as husband is disabled and this request was honoured, had an issue over parking where we were told (apparently by corporate) that accessible parking was free, it wasn't even after showing proof of this, they still charged us and denied we had been told this. On checkout I then spoke to Scott who was lovely and agreed to follow the issue up, we went off on a 7 night cruise when we returned there was no sign of my deposit or parking charge totalling $213 I emailed Scott directly as he had given .e his email address and he replied saying due to the hurricane and labor day that week they got busy but had sorted the parking issue and my funds were released, another week passed with no sign off my funds so as we were staying with friends outside Orlando by now I returned to the hotel and spoke to Bill who is the hotel auditor he disappeared out back and returned and said he didn't know why funds were not released but he just called somewhere and it would be with me in 24 hours, another week and no sign of the monies? Took another hours drive back to hotel spoke to another person who could not understand why it wasn't released he said there was a block on it??? I asked to speak with a manager and got told no one available until 6 am next day, once again I returned to hotel at 11 am and got told manager wasn't in until 12, so as we were returning to UK that day I waited, eventually spoke to manager called Diane who was so unhelpful she insisted it was my bank/credit cards fault I had spoken with cc company 3 times during this time and they assured me the monies have not been released by the hotel at all there has been no status change since funds were taken. Despite me telling Diane this she was adamant that it was now nothing to do with the hotel she had worked in banking for years and knows how it works??? She had no interest in resolving the issue, so almost a month later I'm back In the UK and $213 out of pocket!!! I feel as if I have been totally scammed and lied to now and am now in process of contacting corporate to get this dealt with. Over 8 hours in return journeys to the hotel to try and resolve this and the manager could not even offer an apology it has really let the hotel down after an enjoyable stay!
Not great
Andrew C on Sep 08, 2023
Rooms were a good size and had everything you needed but are old. Having to cable tie the curtains so people can't see in isn't good and the carpets are very worn . Pool area needs painting as flaking off into the water . We decided to check out early to another hotel and still have not received our deposit back to had any response from the hotel
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