TripAdvisor Traveler Rating

What hoped to be a magical , relaxing experience turned into a nightmare. The room smelled like mildew but we decided we didn’t want to be annoying & decided we will just buy an air freshener and see how that goes . This is where it all started to go south .On the first night my husband noticed some red bite marks but we assumed it was probably a mosquito since we were out here . The second night we noticed some more marks and wasn’t sure where it came from . On the third night we found blood stains on the pillow and sheets and more mark on his body with severe itching which made it hard for him to sleep and to make matters worse, there was a bed bug dead on the pillow case . We informed the manager Diana who sent someone to check to see if it was truly a bed bug . When these two gentlemen came to check they found another bed bug under the mattress. Even though the manager tried to help , the trauma already set in . Making matters worse the new room was dusty behind the bed and we found condom wrappers and cookie wrappers which was absolutely unbelievable given our current situation with them. And now we are on vacation having to worry about if we are carrying the bed bugs home to our kids. And I had to make a doctors appt on our flight back home. Because my husband has allergic reaction from the bites . All they offered after the “ this is common “ was a 2 day refund … I should be getting a full refund for this . This is unacceptable ! At the end of the day nothing should excuse the cleanliness and safety of your customers….absolutely nothing .This place has a lot of potential of being great but this was an experience I never had to go through in an establishment in all my years of traveling around the world. And I hope they are not just apologetic but take sincere action to make sure none of their guest go through what we did .

This hotel is in need of new carpet and furniture. It is stained and dirty. The room was damp from the humidity and air conditioning. When we got home, all our clothes stunk from the room and had to be washed two times to get the smell out. This is not a 3 star hotel and the price I paid to stay here was way too much. The lobby is lovely and everyone is friendly..

This appears to be an old property requiring an update. The room was not cleaned daily, and on cleaning days, cleaning staff didn't show up until dinner time. The daily parking fee was $15.00 and taxable resulting in a daily fee of $15.98. There was no obvious additional security to justify this additional fee/tax. I would not recommend this property.

I was a little worried after reading some recent negative reviews but our stay was great. Yes it’s a little dated (but not shabby) decor wise but it was clean and tidy. We were facing the pool and I was worried about noise but it shuts at 10pm and after that time the area was very quiet. We could hear the footsteps of people above us but it wasn’t bad. We had a 2 bed suite, both rooms had a small but functional bathroom. Beds were a little soft for our liking but it wouldn’t stop me staying again. The staff we spoke to were all friendly and it’s within walking distance of restaurants and Disney springs (or an Uber is about $10). For the price I’d definitely stay here again.

Wonderful clean 2 bedroom suites with full kitchen and living room! Had lots of space was near wawa store so always had needed something was open 24/7 ! Good food too ! The pool was nice and very warm so that was a big plus! Especially when you have kids only down side their is no elevator so be careful if need one.