Sonesta ES Suites Orlando-Lake Buena Vista reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

3165 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great family vacation spot would return.

Zoee S (Toronto, Canada) on Dec 26, 2023

Wonderful clean 2 bedroom suites with full kitchen and living room! Had lots of space was near wawa store so always had needed something was open 24/7 ! Good food too ! The pool was nice and very warm so that was a big plus! Especially when you have kids only down side their is no elevator so be careful if need one.

TripAdvisor users rated this property 5 out of 5

Same quality-better price than "Good-Neighbor" Hotels

Kaylintravels11 (Clearwater, Florida) on Dec 14, 2023

My family and I decided to have a quick staycation to disney. we decided to check out the Sonesta ES Suites since we have had great prior experience with another Sonesta-owned property. Excellent price for our room type which was a two-bedroom suite, LOCATION LOCATION LOCATION 5 minutes from Disney Springs and less than 15 min from all the parks. Definitely would recommend it as a good alternative for Disney-owned hotels and even good-neighbor hotels. Great Experience, Great Customer Service, and Great Price Point. Photos on the website of the rooms match in-person.

TripAdvisor users rated this property 2 out of 5

Going downhill

Hazzadee (London, United Kingdom) on Nov 23, 2023

This was our 3rd stay but first since Sonesta took over and you can definitely see a decline in the property. Problems started from check in, double charged deposit, which took 6 weeks to be returned blaming my bank. We knew the building was tired and a proposed refurb has been delayed, but since our last visit the whole complex has deteriorated, rooms very tired and not the cleanest. Had a leaky dishwasher that flooded the kitchen, maintenance team were there quick and fixed the issue but no follow up from front desk even to check if we were happy with the fix. The last straw was check out, we asked for a late check out for which there is a charge, i was happy to pay ( even though when managed by staybridge they never charged as we always stay a min 10days ) but one manager advised 2pm was ok and then the day manager refused to honour the time and we could only get 1pm, ended up leaving at 12 just to get out. Will not be returning until its refurbed and hopefully all of front desk have some customer training.

TripAdvisor users rated this property 1 out of 5

Steer clear .. give a very wide birth

Angela H (Carlisle, United Kingdom) on Oct 18, 2023

Well where do I start From the $150 (deposit) that takes 4-6w to allegedly get reimbursed (we still have t had ours btw) to the absolutely disgraceful disgustingly smelly rooms .. oh my word .. I have never in my life smelt anything like this before.. and it’s in them all ..! The mattresses are stained and the so called air con units fall to bits .. The manager doesn’t care because they are so thick skinned about it all they’ve heard it seen it and are immune to it.. They even had the Gaul to say teh rancid smell even in reception was “ FRESH LINEN” plug-ins .. haha honestly.. We booked a week in teh USA as a previous holiday was just as bad in turkey .. I wish I’d actually gone back there as trying to get room changes at this Hotel took us 2-3 days of our holiday ..! Tui didn’t help neither they said even with teh smell it was an “unjustified move” hmm maybe the rep that attended had a ‘unjustified nose too’ because she agreed it was awful. The pool was ok but the place was massive and only had 10 sunbeds & 3 sunshades .. hmm ok then ..for over 300 guests how did that work .. But hey I can say one thing they had the hottest jacuzzi ever !! The beds and cleanliness however lacked and I was bitten by some kind of bed bug that resulted in me having to attend hospital when I returned home .. It’s miles away from anywhere so unless your driving Uber is your only option $20-30 to universal and $20 to Disney !! Same to the malls ..! It’s allegedly being closed down soon for a full refurb (which is much needed) but we won’t return reason being it’s just too far away from anything and anywhere !! Maybe stay at its other location on international drive where we thought we were booking yet got put here

TripAdvisor users rated this property 5 out of 5

Would return...

Ayers01 (St. Catharines, Canada) on Oct 08, 2023

Just returned from 7 nights here. Staff were all very friendly and helpful. Suite was spacious and clean. We had a ground floor suite facing the courtyard. Beds comfy. Restaurants, Walgreens & Supermarket all within walking distance. Pool well kept. Courtyard lovely to relax in the evening. Wouldn't hesitate to return.

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