TripAdvisor Traveler Rating

One of the worst hotel experiences I’ve had. The problems started at check-in, which was incredibly slow. After waiting far too long, we were given the keys to our room only to discover that it hadn’t even been cleaned. The room was dirty, unmade, and clearly not ready for guests. It is unacceptable that a hotel would assign a room in that condition. After going back to the front desk, we were moved to another room. Unfortunately, the second room smelled bad from the moment we walked in, making the stay even more unpleasant. On top of that, the mattresses were extremely uncomfortable, making it difficult to get any decent rest. This hotel falls far below basic hospitality standards. A clean, prepared room should be the absolute minimum, yet they failed to deliver even that. The poor room condition, unpleasant odor, uncomfortable beds, and disorganized check-in process made this stay a complete disappointment. I would never stay here again and would strongly recommend looking elsewhere if you expect cleanliness, comfort, and competent service.

We spent two weeks here March 2026, and had an excellent stay, we had two bedroom suite which was absolutely fantastic, very clean and had everything we needed for our stay, plenty of storage, fully equipped kitchen, huge fridge / freezer, had an hairdryer in each room, a safe everything and more you would need for your stay. Onsite had washing facilities lots off seating areas to chill out, there was a Starbucks coffee onsite which unfortunately was only open until 11am, it would of been great if it did open other times in the day. Lovely pool which we always got a sunbed at different times of the day. Within walking distance was a Waiwa, One Dollar a Wallgreen and lots of restaurants. Big shout out to all the staff, on reception, the cleaners, who were fantastic and friendly. I would highly recommend staying at Sonesta Suites and I would definitely stay again.

I am there 3 days feel ok. Only the way I don’t like no washer and dryer in the room which very inconvenient for who living like 3 floors and even we go down basement employee told me like no key for the washer we can’t wash !!! Parking is $15+tax every day we had two cars charged for 95.88 that’s way expensive!! You should letting us know exactly every day or one time charged too mush. We paid room fee like 720 for 3 days already!

I've got mixed feelings about this place. The location is great in reference to the Disney parks. You're back in like 15 minutes. The value for larger groups is there too. Price per night for a two bedroom that sleeps 6-7 is good. However we chose this place due to the fact it had a kitchen. We don't like eating out all the time when we're on vacation. We typically like to grill. This place is a bit larger but they only have one grill and you have to make a reservation. These reservation slots are good for 2 hours. Why? Get in and cook your meat and get out. Let someone else use the grill. They need to invest in more grills for a place this size. Their housekeeping is a bit aggressive in tossing out your things. We had a few things tossed out that we had to go out and buy.

Sonesta ES Suites Orlando Lake Buena Vista. The hotel charges a daily fee for parking, which is approximately $15.00 plus tax per day.