SpringHill Suites Orlando Lake Buena Vista South reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

268 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Welcoming and a very Hospitable Hotel.

Transpires (San Diego, California) on Jun 03, 2021

This is a great place for families with children as you can make use of facilities of 3 hotels in the same spot- I do not think it is necessarily a good place for single adults like me, I was only there for a night so not a problem. As soon as you arrive here, you are greeted with courtesy and genuine people who are committed to their guests. All the front desk staff were very kind and helpful ladies, they really make you feel at ease. This is why I gave this hotel 4 stars. I checked out of room 210 on 3rd June. The room was spacious and clean but admittedly the hotel shows its age , there is wear and tear and the carpet has to go. The carpet just does not help, just keep the floor laminate and wood and do away with carpets. Had it not been for the carpets and the little paper bracelet that you need to wear as a tag in common areas to prove you are a guest, I would give it 5 stars because it has nice people working in it.

TripAdvisor users rated this property 5 out of 5

Never felt so welcome!

WaVBnyc (Vero Beach, Florida) on Jun 03, 2021

I am a Platinum Elite member of Bonvoy Marriott. I stay in Marriotts all the time, as I find them to always provide my family and I a good experience! Sometimes that level is far exceeded by that special someone! We were with our daughter and husband as well as two Grandkids. This property has a water park, mini golf, etc. It was very important to my wife to get an early check in and adjoining rooms. My wife called on the morning of our arrival and spoke with Kat, who said she would take care of everything, and that upon our arrival to ask for her! When you walk in the lobby her personality just shines, so we knew it was Kat. Check in was never so much fun, and she really took care of us, right down to pool towels! Don’t know how but she and I were dancing together, and the whole family joined in! So welcome indeed! She also made my wife the guest of the day on a chaulk board for all to see. Kat clearly understands hospitality! Our stay was fun, a lot to enjoy at this location! My only regret was not getting a chance to say good by to our new friend Kat! Sometimes all it takes is that one special person!

TripAdvisor users rated this property 5 out of 5

New large hotel

tpayne20 (Birmingham, Alabama) on Mar 30, 2021

This hotel appears to be pretty new. The rooms were clean and we loved the bathroom layout and the walk in shower. The building is shared with the Townplace Suites on the other end. We had trouble finding parking but overall a nice hotel for the money.

TripAdvisor users rated this property 5 out of 5

Great friendly staff, beautiful place.

montanaflickinger (Scobey, Montana) on Mar 22, 2021

We stayed here for a week. The staff were super friendly and helpful. One awesome lady in particular, Ms. Catherine Tunon, went above and beyond helping me fax my daughters homework back home to her school. She even photocopied the small pg's so they would scan easily. You were a life saver, Catherine -Thank you!:) The hotel was very well stocked and easily accessable. Parking was great and easy access to local attractions. All around great stay!

TripAdvisor users rated this property 4 out of 5

Comfy, budget hotel with great amenities

Clnjssc (Florence, Kentucky) on Feb 26, 2021

We stayed at the spring hill suites Feb 23-26th. I must say that this hotel is clean, comfortable and the staff is super accommodating. I have stayed at 5 star properties and the customer service here is just as good if not better. There are 3 pools, one is heated and there is a spa hot tub which was wonderful after spending the day the parks. The breakfast was grab and go due to covid but we really didn’t eat until lunch time. There is a basketball court, mini golf and zip line for the kids. Best of all, no resort fee. I cannot tell you how nice it is to enjoy these things without a hidden cost. The supervisor allowed us a late checkout due to our flight leaving later and we really appreciate her. As I said excellent service, we will return!

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