Located in the center of Downtown Ottawa, Fairmont Château Laurier is minutes away from its biggest attractions including: The Parliament Buildings, Rideau Canal, Byward Market, National Gallery of Canada, Shaw Center, and the National Arts Centre.
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
This is the first time we've travelled since March 2020. Last trip, we dropped by and went for a drink at Zoé's then sat in some sumptuous chairs the lobby for a bit, toured the halls and enjoyed the photos, the ambience. Nice! Fast forward to summer of 2021. Covid protocols. Self parking only (get it), body temp taken (check!), empty lobby - no chairs (sad). No Zoé! The halls looked deserted, almost haunted.
After walking what seemed forever, we arrived into our lovely suite 569. Bougie elegance I would say. Great views, very comfortable bed (we slept like babies!). Loved the details - IG'd the doorknobs, loved the Rose 31 amenities, Front staff superior.
I am rating a 4 because I've been to several 5 star hotels since and here are the differences.
1 - Towels smelled of vinegar. Vinegar is an excellent disinfectant but the thing I love most about hotel towels is that fresh smell.
2 - No pen and paper.
3 - No info package - call me old fashioned but "QR" doesn't do it for me. Couldn't check out via TV (less personal contact?).
4 - No TV station guide - A simple card does not transmit covid.
5 - A phone that doesn't get answered.
6 - No complimentary bottled water.
7 - I own a Nespresso and know the coffee is exceptional. Your machine spewed lukewarm dishwater. I don't think Nespresso would be happy with this kind of promotion.
8 - Lastly, the lobby experience was sad. Not what I experienced the last 3 times I stayed here (+my 2020). No pretty centerpiece or flowers or lanterns, no chairs, no people to watch. The halls had no art/photos/history. We were at Le Chateau Frontenac the other day and the lobby was beautiful. The flower centerpiece was spectacular!
Covid is serious for sure but (in my opinion) you are taking things to another level. I appreciate the safety factor but things feel too much like a pandemic here. Not what I want after staying at home since March 2020.
One night getaway
Jul 27, 2021
Visited for wife’s Birthday getaway. Very Grand and majestic hotel. Staff were very pleasant and more than willing to help, specially the guy at the front door. Very well located, walking distance to Rideau Canal and Byward. The reason for 4 stars, Rooms and parts of the hotel though definitely need an upgrade, better lighting including upgrading the swimming pool. Just the building being so grand is worth one night stay though likely not a come back hotel unless they do the upgrades.