The Westin Ottawa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

2629 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Poor staff service for Gold Elite Members

Raheb S (Brampton, Canada) on Jul 15, 2024

We recently stayed at The Westin Ottawa, hoping to enjoy the benefits of being a Gold member. Unfortunately, my experience was far from satisfactory. Despite my loyalty and the supposed entitlements that come with Gold membership, the hotel staff made every effort to avoid letting me continue in the same room for the second extended night. It was disheartening to encounter such resistance to a benefit that is clearly advertised. The staff used various tactics to deny continuation and tried to charge an additional $60, which left me feeling undervalued and frustrated. Upon explaining them the membership benefits, they even blocked the room stating the room was just sold. (And yes, the room became available again on their bonvoy app as soon as we decided to check-out). The lack of transparency and the apparent reluctance to honour membership perks reflect poorly on the hotel's commitment to loyal customers. The front desk gentleman on the dedicated Elite counter even stated as follows “You are not entitled for any upgrade”. That’s extremely shameful for the management to not have trained their staff on basic communication skills. Loyalty should be rewarded, not ignored. Membership tiers are achieved by spending tens of thousands of dollars and you would apply all gimmicks to charge an extra $60? It's disappointing to see a reputable hotel chain resort to such measures to avoid providing benefits.

TripAdvisor users rated this property 4 out of 5

Great first experience

NancyLope (Montreal, Canada) on Jul 12, 2024

For the first time in 29 years of visiting Ottawa, I chose to stay at the Westin instead of my usual hotel, where I’ve stayed for the past decade. The change was needed as I was no longer being treated as a regular customer and was growing increasingly frustrated. The Westin exceeded my expectations. They accommodated me in room 1621, which had a stunning view of Parliament. The room was spacious, and the bed was incredibly comfortable. The mobile check-in process was seamless; I used valet parking and was in my room within ten minutes. I was particularly impressed with the elevators, which were fast and equipped with advanced technology. I’ll definitely be returning for my future business trips.

TripAdvisor users rated this property 5 out of 5

Conference stay with lots of upside

encinc (Ontario) on Jun 24, 2024

Wonderful stay at The Westin Ottawa for a conference. We were upgraded to a Parliament View room. The room was clean, spacious, and comfortable. The only thing missing was plugs beside the bed. We made do with the plugs at the desk area. Be sure to bring power adapters as the room didn’t have any usb outlets. The highlight of our stay was the staff. Everyone from check in to restaurant to housekeeping was friendly and attentive. Also loved the efficiency of the elevators. We would stay here again!

TripAdvisor users rated this property 5 out of 5

A truly well located, nice hotel

Boujee W on Jun 14, 2024

Well located hotel! We were walking distance (within 10 mins) of everything: Byward market, Parliament, Rideau canal, mall, Shaw center, eateries, etc. Wherever we went, we saw the hotel peeping through so easy to find our way back. No need to use map app. Location: 10/10 Check in was very straightforward and efficient. Special thank you to DEVIN who was very friendly and customer focused! The door people were also helpful. Great staff! Reception: 10/10 Our room was on 19th floor. It was very clean and spacious. Very nice looking and comfy beds. Bathroom had shower as well as bathtub. 10/10 View of city was ok. 6.5/10 Fitness room and a variety of activities: pool, sauna, hot tub, squash, basketball located on 6th floor. 10/10 Would definitely stay here again. Thank you, Westin Ottawa team!

TripAdvisor users rated this property 4 out of 5

Good location

Myska74 (Brussels, Belgium) on Apr 01, 2024

We stayed for 2 nights in this hotel. It is centrally located, in walking distance to the Parliament hill, market, shopping mall (in fact it is interconnected), museums. We had a room with a view to the parliament. Great view, big room. The hotel and the room compared to other hotels we stayed in Canada felt a bit old fashioned but it was clean and disposed of everything we needed. The breakfast was good, very good variety and great service. The only strange thing was that on Easter Sunday, the breakfast was served only until 9.30 while usually it was served until 11. The hotel needed the restaurant for the Easter brunch from 10.30. On one hand it is understandable that a hotel wants to make extra money but on the other hand it was quite annoying for hotel guests, especially if you are on your well deserved vacation… The hotel staff was nice, especially staff in the restaurant, the vallet parking driver, the cleaning service staff and the concierge who gave us great tips for restaurants for dinner. However, the receptionist on our arrival was rather lukewarm, no communication, just handed us the keys silently, and did not even explain anything about the hotel. We had to ask and figure out ourselves.

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