Amazing hotel with a great view of Parliament. Parking was perfect underground connected to the Rideau Center Mall. Everything was close by in walking distance. Staff were friendly at check in and the room was very spacious. The only problem was the pool was not heated as claimed. We had to leave because it was very very cold when we arrived.
Terrific hotel, aside from the elevators
(Ithaca, New York, United States)
Jan 01, 2024
There is certainly much to praise about this hotel. The location is fantastic, and the service is attentive, thoughtful, and nice. We were pleasantly surprised to find ourselves upgraded, and the room that we received had a huge window overlooking the city. The room was comfortable, the daily cleanings happened promptly while we were out without our ever having to nudge anyone, the valet parking was smoothly managed, and everyone was friendly, including the servers in the hotel bar. Our one complaint--and it's not insignificant--is that they have a serious problem with their elevators. The system they use is terribly inefficient. Not only was there always a wait--sometimes a rather long one--but once you were on, you were packed in with other people and had to suffer through an experience not unlike the New York City subway at rush hour, pressed against other bodies as the elevator stopped on every floor. Admittedly, a large convention was going on while we were there, but the Westin advertises itself as a conference hotel and they should be able to manage the crowds; otherwise it's unfair to their non-conference attending guests. And, since many other reviews complain about the elevators, clearly this is an ongoing problem. Otherwise, again, our stay was lovely, and we appreciated the attentive service; the spacious, comfortable room with a view; and the fabulous location right in downtown Ottawa, in walking distance of so many great sights.
Live it up
Nov 20, 2023
In Ottawa, it is difficult to imagine a better or more convenient hotel. Located near the Parliament and connected to the Rideau Shopping Center, one can enjoy a bitter winter in Ottawa without going outside. The rooms are great for a good night's rest, as they feature perfect big beds, great temperature controls, gorgeous views, and ideal sound insulation.
Minor---very minor---things that could be improved: remove the carpets in the rooms, add a bathtub, and provide toothpaste and shaving cream for those who travel very light.
(St. John's, Canada)
Nov 17, 2023
Conference site on site and Shaw centre next door - attached. All good.
Attached to Rideau Mall for shopping shopping and food. Stones throw to Parliament and Byward market. Great location overall. We had a nice view too.
Elevators are a "put your number in outside" and it thinks for you. They MOVE to your floor, no messing around. It is unsettling being inside without buttons but there is never a wait and they plan the floors to avoid overlap / wasted time. If you don't have a key, you can't get anywhere. So if you are travelling as a couple / family, make sure everyone gets a key card.
Beds are comfortable - we slept like a log. Good pillows.
One con was the shower. It had great shower pressure. It was the tiles on the floor of the shower that bothered me. They are oddly sharp on the edges. My first shower, I genuinely thought there was a wayward piece of glass in the shower. It was just the tile edge. It never cut your foot but took a second to get used to.
The toilet paper holder was at "shoulder dislocation" angle. That's easily fixed by taking it off the roll. Fine.
Check out line was MASSIVE. For the love of Pete, just drop your keys and leave if you have your receipt on email. We waited...only to drop keys. At 11:45 it was back to the door. I've never seen a hotel like that in my adult life.
Wonderful staff. They were very busy but never showed any stress. Kind every interaction.
Just look elsewhere
Oct 25, 2023
This was a very disappointing experience. Not only it's nowhere near worth the price but it doesn't even deserve its star rating. Elevator has big issues, room was not as paid for or ordered, room facilities are not good, and it's quite dark. Had we known they've changed our order from king bed to double, we wouldn't have stayed with them. To their hefty price you have to add breakfast at 34 dollars a head and parking. We cannot recommend this hotel. Also be careful and check your bank statements. They've charged us twice resulting in us surpassing our credit limit and getting a fine which they should refund us. Very disappointed.