TripAdvisor Traveler Rating

I have stayed at the Westin Ottawa at least 20 times over the past 35 years. Sadly, it is deteriorating. The GOOD: - friendly efficient polite housekeeping staff; - comfortable bed; - Daly's food pretty good but overpriced, coffee prepared only at 6:00 a.m. and sour by 11:00. Marriott should know this. The BAD: - shabby rundown tired dated appearance overall; - musty cigarette-smoke smell in room; - personal coffee machine lacked tray for coffee pouch but no notice that tray is now packed in individual pouches; - main conference room on fourth floor too cold. The UGLY: - cream-colored room armchairs filthy (see photos); - elevators use very slow puzzling key card / floor number combo - guest can see which floors will be reached only by looking at certain angles in little window inserted in elevator frame. (see photo); - 2 sets of automatic doors from lobby to underground garage don't work, front desk said "engineer" would be called but no change 5 days later, it is difficult to struggle with doors while moving luggage from garage into hotel. There's a lot of work to do here to earn 5 stars!

We were celebrating my wife’s birthday. Staff was fabulous. We got an early check-in, a gorgeous room on a high floor and a lovely gesture of sweets and fresh fruit. Pool is great, location ideal. Truly a class act. Overall a wonderful experience. Will definitely be back.

Very nice room in the centre of town making it very easy to explore on foot. A lovely light room, very spacious and well serviced. We had a great view looking over the parliament buildings. We enjoyed a big buffet breakfast with lots of food options.

The Westin sure "ain't what it used to be". Besides a disappointing room (hardly at par with other 350$ a night stays i'm used to), their elevator system is a TOTAL MESS, making for a truly frustrating and stressful experience. Be prepared to wait between 10 and 20 minutes for each ride to your room during peak hours... and please note that THERE ARE NO ALTERNATIVES, meaning you can't access the ground from from the stairs. Isn't that a security concern?!

I can’t believe that this is a 4 star hotel! It’s a total ripoff. Front desk staff was rude. 1st room stank like oil and old cigarette. They offered us an 1hr cleaning, but we couldn’t be in room. 2nd room was dusty with ripped curtains and stool smelled. The rooms are old, the devour is very dated, and the beds are terribly uncomfortable. The free wifi is slow. Based on this stay, I will never go to a Marriott hotel again.