The Westin Ottawa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 5.0
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

2597 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Good service, but not impressed with their security depostit hold

dnew81 (Goose Bay, Labrador, Canada) on Jan 27, 2023

Stayed 4 nights in total. I had 2 separate reservations as I had to add a day on after booking the initial reservation after the fact (but it was booked before I arrived). I couldn't add it to the previous reservation as there were no rooms available under that block code (for a conference). Checked in and there was a card read error. Front Desk agent had me fill out paperwork to contact my credit card to issue payment and hold. That's fine. Tried my card in the store in the hotel after and it worked fine, so I don't know why I didn't work at the front. My room stay was around $1250. The credit card security hold was almost $700. Myself and my poor unsuspecting low credit limit credit card was unprepared for this. Who expects an almost $700 hold for 4 nights hotel stay? (outside of the room charges) In addition, these charges came in at different times and days and didn't seem to have a flow to it which was more confusing. When I asked the front desk about the newest charges, I was pretty much just told that it was a hold without much explanation. I expect a hold at any hotel I stay at, but I do feel nearly $700 is a bit extreme. I don't know if this related to the conference that was going on or not, but either way it is excessive. I have stayed at other Marriott hotels (Silver Elite member currently) and have never come across this. Rooms were nice, sitting chairs in the rooms (mine and a couple of my coworkers rooms) were stained up enough to notice before even sitting down (mostly liquid stains it looked like, perhaps tried to clean but the cleaning liquid left more stains? not sure). If you need to get up or down to your room in a hurry, best to take the stairs. . . I waited upwards to 15 minutes for an elevator with groups of people frequently. Overall, a nice stay and loved the convenience of being attached to the conference centre and mall without having to go outside. Next time though, I may stay at the Novotel across the street again to avoid any surprise extra charges as I have stayed there previously without that issue.

TripAdvisor users rated this property 5 out of 5

Top Notch Service!

getrsold (Picton, Canada) on Jan 22, 2023

Upon arrival we were greeted by the hotel Valet Brandon. Being in the service business, I particularly enjoy good service. Brandon was super friendly and I had no trepidations in tossing the keys to my new Navigator to him. Enamoured by his super friendly demeanour, I complimented him and flipped him a good tip! About an hour later there is a knock at our door. Room service with mineral water and chocolates and a note. complimentary from Brandon! This guy is going places and provides excellent representation of your hotel! As usual your hotel was a great place to stay!

TripAdvisor users rated this property 5 out of 5

GreAt place to spend Christmas

Chris H (Montreal) on Jan 02, 2023

We have spent a number of Christmases at the Westin while visiting family in Ottawa. We choose a double overlooking Parliament Hill which quite beautifully lit at Christmas. Arrival was easy and warm, room immaculate, beds comfy, feather pillows, temperature control responsive, TV had Netflix access. Only complaint was the alarm was set at 6.am by previous guest which made it hard to get back to a sleep in morning. In the past the hotel would have a small but nice Christmas goodie bag, stocking etc but alas no more. Little effort to make the place Christmasy. The room rate used to be very low at Christmas but not any more.

TripAdvisor users rated this property 5 out of 5

25th wedding anniversary

Klamorie on Dec 19, 2022

We have been coming to Ottawa and staying at the Westin Hotel for our Anniversary for the past several years. The Westin Staff and Management have always treated us like royalty but this year has been "over the top" (so far). A complimentary fruit, cheese and wine tray was delivered to our room upon arrival and we have received other "perks" and upgrades. Staying at the Westin certainly enhanced our Anniversary holiday, once again. Thank you for making out special day even better than imagined.

TripAdvisor users rated this property 5 out of 5

Outstanding Client Experience

208armanda (Montreal, Canada) on Dec 02, 2022

I travel to Ottawa for business several times a month and the Westin is my go to place when in town. The main attraction for me is the location as well as the overall quality of the service that Westin has to offer. The Premium rooms are modern and the beds are super comfortable. I would like to highlight the OUTSTANDING front desk service that I have received from Luscian. In my travels around the world I have come across many lovely hotel staff but Luscian tops them all. He has checked me in a few times and I think the last time was about 2 months ago. I was surprised when he remembered me and my name wearing a mask and went above and beyond to provide an outstanding client experience offering me an upgrade and exactly the kind of room that meets my needs. In an industry where there are a lot of challenges and there are gaps in customer service it is lovely to have someone as professional and competent as Luscian. I generally don't write reviews but I felt it is important to highlight this young man's professionalism and express my deep gratitude as a loyal client.

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