TripAdvisor Traveler Rating

We stayed at the Westin at the end of August. I didn’t realize when we booked the extent of renovations taking place. The whole building is undergoing major renovations. Pros: -very close proximity to parliament buildings (short walk across the street) -we were given a nice bright room facing parliament hill -complimentary robes and comfy slippers to use Cons -the room smelled of body odor (likely the old carpeting) -the room needed major updates as you could see wallpaper peeling, carpet buckeling -we had 2 double beds and the one my husband and I slept on had a huge indent in the middle that I sunk into -the pool was in bad shape (dirty floors, neglected upkeep on tiles, walls) -staff were friendly We have stayed at many Westin’s and expect quality stays. This hotel was a big disappointment and I wish I had stayed at the Fairmont which was the same price.

Super luxe. Everything you know about upscale hotel and the Westin lives up to the reputation. Great breakfast and excellent service in all departments. The only thing is that the bathtub is very slippery and I had to place a small towel at the bottom to prevent falling as I am a senior lady. They could do with another vertical hand grip on the wall to help getting in and out of the tub.

Just checked in to the newly renovated rooms at the property. Love the contemporary design. Bright and modern. The bed area now has all the modern USB & USC ports. Better lighting. Bathrooms got a good refresh as well. Hard wood floors and modern art touches are great. There isn’t much storage for cloths. But the big negative is the desk. It’s a tiny work space and has a huge leg that makes it hard to get your legs under. You came work on it and order room service. So not functional. Also no power which is odd. I think they will have to rethink this. I won’t be able to order room service and work anymore. But overall an amazing improvement. Best room in the city with the exception of the desk. Hope they fix that.

I stayed at the Westin Hotel June 4-7 2026. On the last night, there was flood in my room related to the renovations going on floors above. I had to move rooms in the middle of the night (5am) which was very disruptive. In addition, the front desk noted that many people had to move due to this flood, and there was water dripping into buckets around the conference I was attending on the 4th floor. After all this, the hotel was unwilling to fully compensate for that night, which should have been a given (hotel first offered only guest points as compensation, and ultimately after much discussion gave only partial compensation). I don't recommend staying here, particularly while this renovation is going on, and very poor management response to a major disruption.

Can’t beat the location. The fact you can get to the mall without going outside is great. Can walk to a lot of main sites. The staff were amazing especially the check in experience. They allowed us early check in and we had an incredible room for my family with a corner amazing view. We could see the canal, fairmont and parliament and there was tons of space for my son’s cot. The room needs a bit of a refresh. It’s showing some wear and tear and some molding In the shower. The pool too could use some tlc. but other than that the bed was so comfortable and we had a great experience. We would stay here again.