Stay with us at The Westin Ottawa in the heart of downtown where our hotel sits conveniently attached to the Shaw Convention Centre and the Rideau Centre Mall. Located on the Rideau Canal, a UNESCO World Heritage Site, our dog-friendly hotel boasts views of Parliament Hill and is the perfect choice for both business and leisure trips to Ottawa, Ontario. Steps away from Byward Market and many of Ottawa's most popular attractions, our spacious, dog-friendly rooms and suites offer relaxing décor and modern amenities.
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
The hotel is in a great location and perfect for this visit when I was visiting my niece who attends U of Ottawa.
I appreciated the upgrade to the larger 2 bed room which was spacious and comfortable. The beds were very cozy.
However, the chairs in the room were dirty and should be thoroughly cleaned.
Our tap in the sink was leaking but was fixed the same day that I reported it.
I understand the no housekeeping due to Covid and I was fine with that for my short stay but I think some points should be given to compensate.
The parking is ridiculously expensive. The gentleman that instructed me on parking upon arrival did NOT mention that self park did not have in and out privileges and I wasted money on this:(
The walls in the hotel are very thin. I could hear full conversations clearly of other guests in neighbouring rooms and in hallways. It was very noisy!
The elevator situation was on an entirely different level. Long waits, getting on and then being told to get off at another floor and again wait for an elevator was ridiculous. Then being taken on a service elevator through a room full of smelly garbage was fairly gross.
This truly was not a Westin experience that I am used to and I’m questioning my decision to stay here vs the Sheraton a short distance away that was cheaper (even with points).
Oct 21, 2021
Stayed at the Westin for a work trip in a Deluxe room with a view of Parliament. Beds were quite comfortable, excellent pillows, though the sheets are a bit stiff for my liking and I would have preferred a fitted bottom sheet. Room was extremely clean, good amenities, and I was provided a microwave upon request.
No room service on weekdays due to covid, but there is a Milestones restaurant across the street that did good takeout, and the nearby Bottega Nicastro has fab, inexpensive sandwiches.
Front desk staff were kind and quick to accommodate a room change when we were originally placed very near the elevators. Noise does travel through the hotel doors, so if you are a light sleeper I would recommend getting a room away from the elevators and on a higher floor to avoid the downtown traffic noise.
Only complaint really, and it's a small one, is that the toilets are incredibly loud and you can hear flushes from other rooms. But overall a very decent stay and will consider the Westin again for my next work trip to Ottawa.