First let me say the setting at the resort is lovely.
Great tennis facilities which is why we booked there. Also, the food at all the restaurants was excellent. However , it kind of ends there. We rented through the resort itself ( the unit is owned individually we later found out ). The unit is a 1 bedroom villa with full kitchen and 2 baths. The unit really needs some serious updating. The tv’s were at least 8 years old and tiny. We expected to at least have minimal dishwasher soap, laundry soap, and a kitchen towel or a sponge ( there were none).We did text the concierge and after some conjoling they did bring some. We also had a nice private pool (that definitely needs some upkeep)that we shared with another villa. To our surprise they did not provide any beach towels in the suite or the pool area.( who brings their own beach towels to luxury resort?). In all transparency they did have them at the main pool.,which is 5 minute walk away. We had 4 days without Wi-Fi,and because it was owned by an individual they couldn’t help but did make an effort. However , their first suggestion was to come down to the lobby which had a strong signal!They provided a text number direct to concierge, however it was disappointing. I texted to make reservations at Morgan’s a very nice and high end restaurant for dinner . They replied via text that I could just use Open table to make my own reservation. Not exactly great customer service! House keeping was not very good
(Summerville, South Carolina)
Jan 17, 2023
I loved this property and our room. We came for a conference. While husband attended sessions, I took yoga classes with Brenda and relaxed in my almost private pool. The accommodations had everything we needed. Yes, it is an older property. But you are in an oasis, not in an urban downtown. This was like the summer camp of my dreams. Very large property with a lot of beautiful landscaping on the paths. Great restaurant eating, or buy whatever you want at the little store (yes, expensive, but delicious). Little shops -- yes, a quaint and old- fashioned idea. but their merchandise was cutting edge. Yes the whole place is expensive. But I had a great time. (Of course I think we picked up COVID here. Even though we stayed outside as much as possible, avoided inside meetings, there were so many people that it couldn't be helped.)