Sep 19, 2023
Private, quiet luxurious accommodations near pools and tubs. Serene spa in a beautiful setting. Delicious options for breakfast,
Lunch and dinner. A great selection of boutiques. Warm, helpful staff. Casual elegant and my favorite place to go on a weekend retreat.
La Quinta Resort is lovely BUT . . .
(La Jolla, California)
Aug 27, 2023
I've been going to the La Quinta Resort in La Quinta, CA since the 1980's.
We stay at least once a year and love going right before Labor Day.
I went through their website on booking and used the 'Summer Escape' deal that was $248 a night with $40 pp for spa per diam and $100 dining credit per day.
We got in around 6pm on Thursday and after driving 2+ hours from San Diego, we just wanted to get room service and chill.
First of all, Eli Altamirano, is awesome at the Front Desk/Mgr and was wonderful.
Along with Patricia at the Front Desk as well.
When doing the 'Summer Escape' Deal of 2 nights at $200 for our stay for dining, no where did anyone state that it is $100 per diam NOT a cumalative, so, if we over spent on our per diam, we were charged the overage, even tho' we were under our $200 for our stay....this is very deceptive and I feel that I have been duped out of my monies that I had but for one, was not explained to me at checking in and I couldn't find it on the website either.
Went to Morgan's for 5pm Friday night drinks and app's and while the website and the voice mail for Morgan's states Open at 5pm, the door was locked and here was me and others were waiting in the 115 degree temp's till around 5:10pm and we went around the side door, which was open to see the hostess state it wasn't open till 5:30pm.
The Manager, was irked but there was no 'Sorry' from him and we all were met with a real attitude issue with the Mgr.
We've been going to Morgan's for at least 10+ years and we've had issues with this Mgr before.
We spend money, tip at least 30% and really don't appreciate being treated with such disdain.
Bryan, the bartender is OUTSTANDING!
Left him $40 tip on $130 for taking good care of us and softening the brunt of the brusk attitude of the Mgr.
I called the Front Desk and they verified that Morgan's opens at 5pm and took off $50 for the wait in the hot sun and attitude of the Mgr.
Food for breakfast at Twenty Six was always good with Salmon Benedict and the 2 men that have been there for 33+ years are SO nice and I believe their names were 'Fernando and Roberto' but I could be wrong...lovely guys!!
My main beef about staying here on the 'Summer Escape' is it should be a Cumalative and NOT a per diam per your stay.
If I'm staying from Thursday-Saturday, how is that broken up?
No one explained and when I called to check out, it was $100+ higher.
The toiletries are now very pedestrian vs. the Frederic Fekkai that they used to have.
I know a lot of hotel resorts are scaling back but this hotel is another caliber vs others and no one wants non-descript soap, no Q-tips, John Wayne toilet paper!
I'm bummed out and it left a bad taste after going here for over 35+ years and being a loyal guest!