La Quinta Resort & Club, A Waldorf Astoria Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

2887 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Customer Service is not great.

Tara C on Feb 12, 2024

Checked in today. I noticed I could get a better rate online today than what our reservation was originally for and we asked if we could get the better rate. The reservation assistant left to go ask and when she came back told us we could not get the better rate because the cancellation policy states we needed to cancel 3 days before our stay and rebook it at that rate. We further asked to get a room close to a hot tub. We still need to walk 2 minutes to a hot tub. We also asked for a microwave and that is $30. We are paying more than double than the better rate I saw online. We could have at least got a free microwave. I am a travel agent and will not book clients here.

TripAdvisor users rated this property 4 out of 5

Beautiful grounds, but not quite five stars

Patti R (New York City, New York) on Feb 08, 2024

La Quinta is a stunningly beautiful resort. One could happily wander its grounds for hours. The hotel's dozens of (heated) swimming pools, framed by bougainvillea, are magical, as is the Spanish-style architecture. The spa is excellent, and staff are friendly and accommodating. My only complaint is that some parts of the hotel -- particularly the rooms -- feel rather generic and don't live up to the promise of the resort's spectacular setting. Rooms are comfortable but underwhelming. The hairdryers and coffee pot are cheap, bathrooms are old, and the furnishings are tired. At times I felt a bit like I was staying at a mid-level airport Hilton -- not at a four or five star resort with a great heritage. This is also a hotel that caters to large convention-type groups, so if you are traveling alone as I was, you might feel a bit out of the swing of things (though I was treated very well throughout my stay). I hope that La Quinta can address these relatively minor issues and get a bit of its shine back. It's still a very special place with a great heritage.

TripAdvisor users rated this property 5 out of 5

Wonderful Tennis Week!

kimba8 (La Jolla, California) on Jan 28, 2024

This was our families favorite week ever. We’ve been to La Quinta numerous times. Upon arrival at the Tennis and Pickleball facility, the Director of Tennis, Kevin Connolly, jumped up from behind the desk and greeted us as returning clientele. He sincerely cared that our needs were taken care of: arranged for courts, offered to match hitting partners. The staff members were awesome, it is clear they all love tennis (and soccer). The courts were impeccably clean and center court is stunning. Upkeep and activity was discrete but constant: windscreens replaced, vines trimmed down, an adult Nike Camp, and a lot of Pickle Ball action. Yet it never felt crowded and guests mingled casually. The Spa was pretty and peaceful. The LQ Resort’s backdrop next to the mountains is exquisite. The resort center vibes fun music and cocktails. This and the restaurants are beautifully situated along the Palm Tree lined entrance, colorful flower beds, valet parking and flowing fountains. We enjoyed the market for coffee and a causal smoothie. Cute variety of friendly vendors in the wing of gift shops. Offsite, it was exciting to tasted some of the Old Town La Quinta’s new restaurants too. Earth Wind and Fire were playing, for the AMEX golf event…several of us guests danced and enjoyed the concert. For those unfamiliar with La Quinta the Resort has been around for decades. The meandering charm of the pathways to casitas grounds provides an elegant olde world charm. There were a variety of fruit filled citrus trees (grapefruit, tangerine in December/January). The kitchens and bathrooms are ensconced with painted and Saltillo pavers, hand wrought iron curtain rods. We brought some family games which we ended up enjoying with some other families. The January weather was perfect, still warm enough to feel the 70 degree sun and swim time. Hope this helps fellow travelers, it was a perfect 5 days of tennis and relaxation for us.

TripAdvisor users rated this property 5 out of 5

charming with great service

322pd (San Francisco, California) on Jan 15, 2024

i absolutely love this resort. it is an oasis of charm and wonderful service in an otherwise largely uncharming town. we come twice a year, once for a sports tournament and once for coachella. the starlight suites are amazing and totally worth the extra cost. i am always to happy to return to la quinta after the days events. the staff is incredibly agreeable and a particular thank you to martin and the front desk team who happily accommodated our many requests over the long weekend.

TripAdvisor users rated this property 4 out of 5

Dated but charming

MarkusW171 (Zurich, Switzerland) on Jan 14, 2024

The resort is almost 100 years old, and some parts of it really need an update to make sure that things age well. I am thinking of rooms and bathrooms (the tiles). Really friendly staff (not just in the lobby but also housekeeping and maintenance), clean, attentive details (free water in the fridge), beautiful resort, somewhat charming. Highlight were the many pools and hot tubs sprinkled throughout the resort. Not really sure the place is worth its money but a nice and relaxing experience nevertheless.

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