La Quinta Resort & Club, A Waldorf Astoria Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

2805 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Not worth the price

Mark T on Jan 19, 2023

First let me say the setting at the resort is lovely. Great tennis facilities which is why we booked there. Also, the food at all the restaurants was excellent. However , it kind of ends there. We rented through the resort itself ( the unit is owned individually we later found out ). The unit is a 1 bedroom villa with full kitchen and 2 baths. The unit really needs some serious updating. The tv’s were at least 8 years old and tiny. We expected to at least have minimal dishwasher soap, laundry soap, and a kitchen towel or a sponge ( there were none).We did text the concierge and after some conjoling they did bring some. We also had a nice private pool (that definitely needs some upkeep)that we shared with another villa. To our surprise they did not provide any beach towels in the suite or the pool area.( who brings their own beach towels to luxury resort?). In all transparency they did have them at the main pool.,which is 5 minute walk away. We had 4 days without Wi-Fi,and because it was owned by an individual they couldn’t help but did make an effort. However , their first suggestion was to come down to the lobby which had a strong signal!They provided a text number direct to concierge, however it was disappointing. I texted to make reservations at Morgan’s a very nice and high end restaurant for dinner . They replied via text that I could just use Open table to make my own reservation. Not exactly great customer service! House keeping was not very good

TripAdvisor users rated this property 5 out of 5

Best resort

SJG620 (Summerville, South Carolina) on Jan 17, 2023

I loved this property and our room. We came for a conference. While husband attended sessions, I took yoga classes with Brenda and relaxed in my almost private pool. The accommodations had everything we needed. Yes, it is an older property. But you are in an oasis, not in an urban downtown. This was like the summer camp of my dreams. Very large property with a lot of beautiful landscaping on the paths. Great restaurant eating, or buy whatever you want at the little store (yes, expensive, but delicious). Little shops -- yes, a quaint and old- fashioned idea. but their merchandise was cutting edge. Yes the whole place is expensive. But I had a great time. (Of course I think we picked up COVID here. Even though we stayed outside as much as possible, avoided inside meetings, there were so many people that it couldn't be helped.)

TripAdvisor users rated this property 5 out of 5

Great place for romance and families too

A S (San Diego, California) on Jan 16, 2023

Always amazingly clean, great service and beautiful views! 10/10 recommend. The fireplaces are wonderful on a cold night. The drinks are delicious, and the dancing and live music in the courtyard at night are always delightful.

TripAdvisor users rated this property 4 out of 5

Solid property for Hilton award redemption but needs to fully join the 21st century

carll56 (Los Angeles, California) on Jan 15, 2023

Just over a year ago, the La Quinta resort switched from being a Waldorf Astoria, a five-star brand, to part of the Curio collection, supposedly four star hotels but in my experience, rarely live up to expectations. We stayed many years ago here when it was a Waldorf Astoria, and it was not a five-star hotel back then. The resort fits much better into the Curio collection, since based on our two experiences, it is definitely closer to a four-star resort than a five-star one. Let me provide some information for fellow points-and-miles hobbyists. My wife and I are both Amex Hilton Aspire cardholders, and this resort allows cardholders to both use their annual certificate at a hotel that typically charges 85,000 or more points per night and the $250 annual resort credit. Using the certificate or points also allows guests to evade the $35 nightly resort fee. I used the chat function in the app to request an upgrade, and we were upgraded one category, from resort view to pool view casita. It would have been nicer for at least a two-category upgrade, to a spa casita, which had availability, but I decided not to push it. The resort was wonderfully decked out for the holidays. There was a magnificent Christmas tree in front which was brilliantly illuminated at night, and they even sold freshly roasted chestnuts from a cart. The movie A Christmas Story was shown outside, though the chairs that looked like they are used for weddings did not look terribly comfortable for a full-length movie. TWENTY6 restaurant had an enjoyable Christmas Eve dinner, and with the new COVID-levels of service, I was understanding about the slow service and expensive meal. Guests with small children might not be, and some I observed were not, as forgiving. At one point, the mother of a family seated next door went inside the restaurant to deliver some items herself when the server failed to bring them in a timely manner. If you are going to eat on-property, I recommend making a reservation on OpenTable. TWENTY6 is the only restaurant open for breakfast, and they don’t take reservations for breakfast. The breakfast buffet was fairly standard for $35. The omelet station and delicious waffles helped to justify the cost, even if there was a lack of freshly-baked bread. The omelet chef was wearing a uniform which still bore the Waldorf-Astoria logo. The rooms themselves were spacious and comfortable. The resort is sprawling, and it would have been impossible to find our casita if not for scrutinizing the map. I deducted a circle from the rating because of two factors which you can ignore if they don’t apply to you. First of all, there are no level 2 or level 3 charging stations, only outlets. There were enough Teslas alone to justify a whole supercharger. We had to drive to Indio, where we were going anyway, to get a quick charge at the Walmart parking lot. The other drawback was that the television was not especially large nor was it Chromecast-enabled. I would expect that a four-star luxury resort should have EV charging stations and large TVs that are either Chromecast-equipped or provide a way for guests to enjoy streaming services. In both cases, La Quinta fell short.

TripAdvisor users rated this property 1 out of 5

Run down property, overpriced and Poor Customer Service - avoid this “motel”!

Marion E (Coronado, California) on Jan 14, 2023

Waited 30 minutes to check in; no one welcomed me to the property or an offer to bring luggage to my room, $1,300 a night suite was dated and bare, no 24 hour room service, no warm blanket or down comforter on bed and you text a BOT to ask questions!

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