La Quinta Resort & Club, A Waldorf Astoria Resort reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.0

2906 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Spiders in room

Deborah L (Newport Beach, California) on Jul 10, 2024

The hotel location and grounds are lovely. Our room was very dated, with frayed curtains and baby spiders in the tub. When I mentioned the spiders to the front manager, she said it was because they had trimmed the foliage and they would fumigate. Had an issue with our gold status being applied to our bill. Said we misunderstood the process - we needed to show our gold card to he staff every time we made a purchase. Took days to provide an $8 credit vs the $40. No apology. This experience could have been handled much better with an apology and a simple credit.

TripAdvisor users rated this property 5 out of 5

La Quinta is my ultimate happy place

Erika S (Seattle, Washington) on Jul 06, 2024

La Quinta Resort is one of our all time favorite resorts. We love coming to this area so much that we actually purchased a vacation home and still come to the resort every trip for dinner or a spa visit! The atmosphere at this property is pure serenity. The layout ensures that you feel like you are in a private haven vs a bustling resort. We love the restaurants, pool areas, rooms, and walk ways.

TripAdvisor users rated this property 1 out of 5

Awful Customer Service

BrittanyF357 (Ventura, California) on Jul 05, 2024

I had an awful experience at check-in with the front desk which, unfortunately, set the tone for my weekend away. I have been coming here for years, and am not sure I would go back based on my experience. If you purchase a voucher through a third-party for your stay, I’d suggest printing a copy of your voucher and prepare to argue for the accommodations you paid for.

TripAdvisor users rated this property 3 out of 5

beautiful place, but beware of NIKKI the night manager who does the most

monique048 (los angeles) on Jul 02, 2024

beautiful place. rude management. i’m here to echo the awful treatment by this hotel’s WEEKEND EVENING MANAGER in charge at the front desk. a brunette named Nikki, I believe. for starters, i didn’t know discount code misuse was an issue facing this hotel. context: i’ve been coming to here for the past 3 years. sometimes under my own reservation, sometimes as a guest under someone else’s. i’m also a government worker. with proof and everything. my agency’s travel coordinator has confirmed for me on more than one occasion that we are allowed to use our govt codes whenever we travel for business AND leisure. i myself have traveled all over the state of California (and the US) and stayed at hilton, marriott, hyatt…just about all the major players. whenever i’ve booked a room in my name at any of those other places, i apply the govt rate and show up with my work identification. easy peasy, no problem. in fact, even when i’ve stayed at other hotels ON official business specifically (i.e presenting at a conference) this setup of room reservation in my name+work ID has always worked for me without issue. however, this hilton resort is clearly only interested in the business of those who are wiling to pay their retail rate of over 500+/night ~OR are here using the facilities for BUSINESS and BUSINESS ONLY. i learned of this when upon check in last month, i was asked to present my WORK ORDERS for being there IN ADDITION TO my work ID. i asked-what’s a word order? i explained the context of my stay (been here before, govt worker, no issues before) but Nikki, their night manager at the Front Desk, did not give a DAMN. she was going to be ever ruder before her employee stressed that i had already presented my govt id. NIKKI didn’t seem to be aware that there are other parts of the govt that travel for work other than just the military. I told her I was there for a meeting. Nikki asked for an agenda for the meeting i was attending that weekend. i have NEVER been asked for this type of information when traveling using my govt code. I rolled my eyes and pulled out my phone to contact our govt travel coordinator. MAGICALLY. before i could press send. Nikki moved her fingers quickly to inform me that she could just give me the MANAGERS RATE, which she disclosed was about 30 dollars above my original booked rate. I should have refused her offer because quite frankly, I felt like I was being finessed. My room had been booked well in advance and I was there for business in town. She explained the room was actually an upgrade because it came with a tub and was close to the pool. As if i cared. In reality, it was just late and I didn’t feel like bothering our travel coordinator. But i should have. i actually had no business paying a dollar more than i should have for this reservation. i produced valid identification indicating i was who i said i was. my name matches the reservation. my travel coordinator still approved my lodging claim but warned me not to ever let hotel managers bully me into upgrades like that that ever again. now that i understand this has been a pattern here, and i still feel finessed; I will be filing a more formal complaint with Hilton about Nikki.

TripAdvisor users rated this property 5 out of 5

Desert oasis

Alejandro Magno F (San Diego, California) on Jun 10, 2024

Beautiful tranquil location with several pools and great dining options on the premises, I personally dined at restaurant 26 several times because the food is amazing and the staff was extremely hospitable. Rooms are small cottage type houses that give it a very chill vibe. It’s an amazing escape from the city life I absolutely can’t wait to be back.

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