(Laguna Niguel, California)
Jun 07, 2023
I have been a guest @ many Marriott properties over the years but this one fell short in many ways. Front desk was busy on arrival & had only one staff member answering phones & checking in guests. She had guests on hold requesting toilet paper & we had to wait to check in. She gave us our key & mentioned if we needed more towels just dial 0. There were only 2 bath towels, no hand towels & a used TP roll. On a positive note the bed was comfortable & room appeared clean. I’m guessing the hotel is just understaffed & doesn’t run as smoothly as other properties I’ve been to.
Good stay with a few small misses.
May 19, 2023
We are Marriot Rewards members and have stayed at this property quite a few times.
Check in was okay, with a short wait as rooms had not yet been prepared. Short staffed, no doubt.
The kitchen was somewhat short of items; no toaster, limited bowls and silver. Come on, Marriott, you can do better than this.
Also, no clock? No USB charging ports? These rooms were updated a few years ago, how did you miss this?
Size of the room was good and the shower nicely done.
Breakfast was good, with plenty of selection and seating. And staff on hand to refill anything as needed.
Pool area still needs a few more lounges. Not sure why they replaced so many with single chairs. Guess it's left overs from the pandemic requirements.
Always appreciate the towels by the pool.
Location in PD is fine with us as convenient to everything with short drives.
And THANK YOU! for not charging a fee for parking like so many other places.
We enjoyed our stay and will be doing so again when we return in late June.
Poor night in a substandard hotel.
Apr 13, 2023
Leftover garbage from previous guest in the garbage can, half drunk bottle of water in the frig, no soap in the bathroom, air con barely functions, holes in the window screens, etc. Not what I would expect from a place with the Marriott name. But they did offer me 5000 points!
Needs some freshening up.
Mar 09, 2023
The buildings are spread out so many rooms are quite a walk to the main building and lobby. There are no elevators so we had to drag out bags up to the second floor. Be sure to ask for ground level of stairs are an issue.
The suite was spacious but didn't feel really clean. Everything felt a little worn out.
The daily breakfast was the best part of our stay. There was a variety of cold and hot foods offered. The dining area was very, very clean and we'll maintained.
The staff was very pleasant and accommodating.
Hire more staff
Feb 27, 2023
I came for a conference checked in around 5pm. I felt so bad for the front office gal I believe her name was evie she was alone trying to check in about 6-7 guest in she did really good but I do believe Marriott needs to look at the people they hire I seen another co worker (African American lady)past behind her and look at us the guest who were waiting to be checked in and smirked at the the gal that was checking us in and just walked away. No team effort at all but needless to say front desk check in gal evie was really helpful. Room so far is great. I honestly do believe what that lady did was very unprofessional, if there’s any way Marriott can start to hire more people atleast or talk to their staff about being more helpful to one another. That was very unprofessional of that lady to smirk and just walk away.. in my years of traveling for work I don’t think I’ve ever encountered someone so rude like that.