TripAdvisor Traveler Rating

Please note: This is an edited copy of an email sent to area general manager and Marriott's corporate web site. When we received no response or even an acknowledgement of our contact we opted to share this story. My wife and I just returned home from a visit to Southern California that included a stay at the Palm Desert Marriott Residence Inn from Tuesday, Nov. 18 (2025) through our departure on Friday, Nov. 22. We stayed in a two-bedroom, first floor suite. ??We’ve had good experiences at Marriott properties in past travels. Our daughter is a regular business traveler and is a member of Marriott’s rewards program. But the experience at our most recent stay included a series of concerns: On the second day of our stay, we discovered an unsettling and serious lapse in safety and security. The first-floor patio door to our suite was unlocked, unsecured and available for entry from the outside by anyone. We did lock the door and informed your staff about this problem. My wife is partially disabled and maneuvers via a rolling walker. The property had limited number of ramps from the parking lot to the sidewalks and none within a reasonable distance of our suite. So she was forced to negotiate a tall curb and in the process a wheel snapped and broke. We were forced to make an emergency purchase of a new rolling walker that cost us more than $100. Further, parts of some sidewalks were uneven and challenging to traverse.? We prepaid the entire stay ($654.28) well in advance and upon check-in had an additional $150 placed on one of our cards for incidentals. We never incurred any charges and were assured upon departure that the charge would be reversed within three-to-five days. It’s now been 12 days since we checked out and the charges have apparently not been received by us.? While the suite was clean and beds were comfortable, four dining chairs at a table were incredibly scuffed, worn and even torn. The condition suggested a lack of care about appearances. (See photo) A closet door in one of the bedrooms was broken and difficult to slide open. (See photo) This final item is minor but an annoyance nonetheless. A TV in one of the rooms would not access any local channels or streaming services. The only feature that worked was the rotating promotional material for Marriott’s other properties.? We believe Marriott should offer us some compensation in light of concerns outlined above. ??Further, we’d strongly encourage managers and staff to address problems in rooms, consider improvements in access for disabled people and — most importantly — review safety and security. (Please note that Marriott does not actively manage this property. Another company -- Irvine, California-based 24 Seven Hotels -- apparently owns and manages it on Marriott's behalf. Attempts to forward a complaint with 24 Seven were not successful since there is no clear or convenient way to reach it via email or phone. It is possible to reach out to 24 Seven if one wants a job or to invest with the company).

Last stay and the best of our recent trip to and return from El Paso Texas. This was a nice place. We were very impressed, then again, it doesn’t take much to impress us either. My wife first thought this was an apartment complex. I can see how some people could think that. There are separate two story building's that contain a small number of individual rooms. Not the usual single multi floor hotels. Our unit had three separate areas. A well equipped kitchen/dining room/living room, a separate bedroom, and the bathroom area, all well maintained and functional with plenty of room. The television is mounted on a cabinet situated between the living room and the bedroom and has a swivel mount so it can be turned to view from either room. The living room has a nice couch with a side ottoman to stretch out on. There is a balcony or porch located off the living room also. Our bathroom had separate areas. One area contained the walk-in shower and a commode. The other area has a large vanity with a nice wall mirror above. There was also a large closet behind the vanity. Our king bed was very comfortable and so were the several pillows on it. One drawer back in the bedroom is that the space between one side of the bed and the exterior wall is very tight. The kitchen has a full size fridge, small electric cooktop, microwave, dishwasher, and a large sink. The main building of the property contains the main lobby, breakfast buffet area, and pool access. The breakfast, which we did not eat, was very large and consisted of many items/food not normally available in many other hotels. The staff that I dealt with were very professional and friendly also. The person at the main lobby even was able to change our room after I informed him that my wife cannot climb stairs.

I had a two bedroom unit 717. The room was very dirty old and rundown. Seems like there was still dirt on the floor from the previous person who stayed there. The rooms really need to be renovated and furniture needs to be upgraded. I don’t blame the staff. I blame the owner.

Probably the worst Marriott I've ever stayed at. This was a king suite and I'm a Titanium member! The carpet is old and stained; the shower head adjuster twists but does nothing; the TV pixelated all three days, non-stop; the couch is worn bare and the kitchen chairs were chipped bare where the fake leather broke away; the bed was way too soft.

This property needs to be closed & torn down. I’m embarrassed for Marriott & our unaware Travel Planner for utilizing this “hotel” for a Reunion of 50+ Professionals in their seventies. No lounge, bar or restaurant area to commune. Separate, spread-out “buildings” with rooms, not in one location. No elevators! Building, stairs & furniture chipped badly. Extremely old, outdated decor & worn, stained carpet. Damaged, fiberglass shower. Unbelievable for a Marriott property. Not just me, EVERYONE in our group complained about shredded upholstery, warped mattresses & broken decor. Just an awful, unnecessary experience when there’s so many proper hotels to stay in the area. Never again!