Residence Inn Palm Desert reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

477 TripAdvisor reviews

TripAdvisor users rated this property 3 out of 5

Generally good, but looking a bit tired.

tara-stlbrits (O'Fallon, Missouri) on Dec 18, 2023

We stayed for 4 nights in the 400 block in December. Our room was OK, but some aspects of the room were tired and worn looking. Especially the black out curtains, they were shredded in places, so didn't work well. Also the kitchen wasn't stocked with enough and odd cups etc. 2 mugs, 1 glass, 1 wine glass, not much cutlery. The breakfast was good and the pool area looked nice but we actually didn't use it. Staff were friendly. The location was very convenient for what we needed.

TripAdvisor users rated this property 2 out of 5

Needs reno and refresh

879JOE (Menlo Park, California) on Nov 25, 2023

We have stayed here before in 2020. Wow, this hotel feels very run down. We stayed a week and housekeeping came only once and only bc I called to request, even though I had preselected daily housekeeping on the bonvoy app. There was garbage around the landscaping, and the kitchen was poorly stocked. The coffee machine was so disgusting that we went to home goods and bought our own machine. HVAC in the room was old/tired and often inoperable. Drapes full of holes. Mold in bathroom. Furniture worn and needs replacing. Maybe they’re understaffed?

TripAdvisor users rated this property 1 out of 5

Unpleasant Stay

mcbcokanagan (Okanagan Valley, Canada) on Nov 21, 2023

Way below any Marriot level. The property is not very clean. It’s old, out-dated and needs a Reno. Room hasn’t been vacuumed. Old macaroni on the floor, along with stained carpet, stained couch, mismatched dining chairs with holes, one roll of toilet paper, bedding low quality, room was very dark and smelled musty. You could not take your shoes off because the debris from previous guests was scattered on the floor. Garbage left on the pathways to the parking, and tucked in the landscaping. However the front desk assistant manager was extremely friendly and lovely to check in. Very disappointed in the Marriot property. Would not stay here again.

TripAdvisor users rated this property 2 out of 5

Needs renovation

Tourist50332584553 (Freeport, Maine) on Nov 07, 2023

Very tired property that needs total renovation. Avoid it and use new Courtyard Marriott next to it. Carpet stained, drapes torn, poor quality bedding and linens. Cheap plastic shower stall. Motel 6 ambiance at Marriott price. Only bright spot was a cheerful staff at the checkin.

TripAdvisor users rated this property 4 out of 5

So so stay

72ranch (Okotoks, Canada) on Oct 26, 2023

The room is clean. The food at poolside and drinks were very expensive. They have a cafeteria in the front lobby. Don’t really recommend the food very expensive. Very poor quality a ham sandwich. You will get one piece of process ham between two slices of plain bread. good luck with that.

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