Residence Inn Palm Desert reviews

TripAdvisor Traveler Rating

3.5 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

486 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

I Will NEVER stay at this hotel again

Deborah2009 (Toronto) on Dec 26, 2024

We checked into our 2 bedroom/2 bathroom suite, & while the rooms are definitely dated, there is absolutely NO EXCUSE for having a piece of shabby furniture. The couch in the living area had a huge rip in it. My family member went to get an extra sheet to cover up the couch. Housekeeping every THREE DAYS is ridiculous, it should be every 2 days. In the meantime, we are going on day 4, and have not had our room cleaned yet. Breakfast on December 26th: the buffet ran out of food and people were standing & waiting. I understand that a staff person did not show up but the hotel should have a back up plan.

TripAdvisor users rated this property 3 out of 5

Horrible

jasminealcalah85 (Orange, California) on Oct 31, 2024

We stopped at this property as an emergency rest stop after being exhausted from Coming from making funeral arrangements we slept here a few hours. Everything was great until the morning Liza at the breakfast area was very rude and giggled about it my son asked for a paper plate for me so I can get a waffle and not take a dish to the room keep in my I’m crying so I thought okay I won’t disturb the rest of the guest not she thought it was funny and even said you know what they said is to eat here! Absolutely not I also work for Marriott and that is unacceptable You simply say no sorry! Liza please be a better human!

TripAdvisor users rated this property 3 out of 5

Things have changed since Covid

Camper62765513222 (Sebastopol, California) on Oct 15, 2024

Things have really changed since Covid. The staff is very pleasant and helpful though. The breakfast buffet does have eggs and mixed fruit. But sometimes there’s no breakfast meat . They’re enticing breakfast picture of English muffin with eggs and bacon has only one of the three things available and that’s the eggs. A couple of the Chase lounges are falling apart next to the pool. Certainly not safe to lay on. I would still stay here again. I just wanted an accurate picture of what it’s about.

TripAdvisor users rated this property 5 out of 5

We were very comfortable staying here

lifeisverygood2 (Gilbert, Arizona) on Sep 05, 2024

We stayed at this property for one night and we were very comfortable here. There is absolutely no freeway noise and no street noise, either. It's an older property and you can tell that there's a little "wear and tear" around, but nothing that would keep a person from having a good stay. The rooms are very spacious. There is a nice living area including a kitchenette so it's very relaxing. Our bed, the pillows, towels and bathroom amenities were all very nice. The breakfast was enjoyable. We would definitely stay here again if we were traveling through this area.

TripAdvisor users rated this property 1 out of 5

Rats, dog pee stench, injury exacerbating, sagging old beds.

mmm772018 (Los Angeles, California) on Sep 03, 2024

HORRIBLE. *All* beds are VERY old and worn out (per word of the staff). If you've got back trouble, it's untenable/pain provoking, like level 12 out of 10 on pain scale, not a small inconvenience. Mattress sagging so badly/so soft, I'm still in pain. Room REEKED of dog pee near couch-so, couldn't sleep on couch, since bed was killing my back-not that I want to couch-sleep, on vacation. The temporary chemical cover-up caused headache, then dog pee stench promptly returned to couch area-very strong. A RAT was *continuously scratching behind our headboard* at night, in room 321. No relocation option for 2 nights b/c: sold out Labor Day weekend. Bernie (front desk) & Carlos (engineering) are LOVELY-did their best, but this was worst hotel stay I've *ever* had, anywhere. Wasted precious time & hard-earned money-1st trip in years during a hard time of loss in our lives-we really needed a peaceful get-away. It was stressful, awful, not relaxing at all (packing/unpacking more than once didn't help, esp w/ physical pain and exhaustion-idk about you, but I do not sleep well in pain, w/ scratching rats around). Dirty outside-dog pee staining outdoor concrete areas, trash overflowing for days. We saw a roadrunner **with a rat in its mouth** outside the gym, which made the little bug in our bathroom seem like no big deal. Then a giant, extended family totally monopolized entire pool area for 12+ hours-no exaggeration-screaming kids (teens thru infant aged). BBQing, music of their choice, staff did not clean up after them, so trash/debris & pool filthy the next AM (green & cloudy). We couldn't use pool in 108+degree weather, it was like being a prisoner in a nasty room, b/c relaxing by the pool was the extent of our plans). Also, not enough food for rest of the guests at breakfast; b/c of exceedingly large party, kitchen was short on food. Seriously had to scrape bottom of the buffet's bain marie with a teaspoon in order to muster 1/2 bowl of oatmeal. We were about to leave/end our vacation early, we were so miserable. Then Carlos found us a room (TG, because we would've had to spend who-knows-how-long on a call with the 3rd party trip booking company, to resolve our cancellation/early check out). Still-I had to pile many layers of towels/sheets (w/ someone's stray earring back included-yuck-super gross) for adequate mattress firmness. They have no roll away beds, I was told I was lucky to get extra towels/linens to use as "bed padding" to firm it up to be able to sleep at all. I also had to sleep in fiancé's leather weightlifting belt (wish I was joking) for support. That saggy bed (and they were correct, the 2nd room's bed was even worse) caused severe, ongoing back + hip pain. Our concession? Bonvoy points. We will *never* be back & now we don't trust Marriott-this particular property's a franchise, we know that *now*. Still, it was a horrific experience. And it's clear that they throw their staff under the bus, they're understaffed, stressed and I was told that they do not listen to feedback from employees, rather, only to complaints from guests. They must have their hands full with that. It's a shame that they don't care and lose long-term business by cutting corners and trying to make the unacceptable squeak by. Causing injury is just not OK. Filth is not OK. Rats are not OK. Stealing people's valuable time is not OK. It would be comedy, if it was not so egregious. Believe me, I wish it was different. Live and learn, I guess. Never again.

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