Residence Inn Palm Desert reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

467 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

Trash not removed

Julie C on Dec 30, 2022

Place was dirty - trash from previous occupant was left in the trash can and under the sink. We asked twice for it to be removed but it was not done. Finally we had to do it ourselves. Other guests left trash outside their rooms and there was a huge overflowing bin of trash right outside our room that has stayed there for (so far) 36 hours

TripAdvisor users rated this property 2 out of 5

Not impressed.

Rachel N (Hermosa Beach, California) on Dec 28, 2022

Came in for one night. Glad it was only one night. Couch stained. Soap in bathroom empty. The whole place looked like it needed a renovation. Dirt on top of the fridge. Someone’s shower cap left on a shelf. Broken TV stand. Dishes, what ones there were (all spoons, no forks or knives) left in the dishwasher. Room nearby had floor mat covered in dog hair. Just not clean.

TripAdvisor users rated this property 5 out of 5

The BEST Residence Inn I have ever stayed.

JeannieNiles (Palm Springs, California) on Dec 19, 2022

I have stayed in at least 100 Residence Inn's. This hotel is by far the nicest and best operated of all of them. The hotel is kept spotless, All employees are courteous, helpful, pleasant, dress well and always willing to offer to help without even being asked. Breakfast buffet is wonderful and Food Staff provide same care and consideration as other employees at this hotel. The manager is often seen walking the grounds and thru the hotel, asking guests if they need anything. I even took the liberty of asking the manager how he does all of this. He was very humble in his response. Joshua Giron, General Manager certainly raises the bar for hotel management. THANK YOU to everyone at this hotel.

TripAdvisor users rated this property 3 out of 5

2 day

54dawno on Oct 01, 2022

I don't have much to say about the hotel itself...especially the breakfast. However, Pam and Nell are wonderful!! Pam answered the phone and was super friendly and accommodating prior to our arrival. During check in we ran into an issue and Nell was so helpful and very professional. These 2 ladies made our stay and if it weren't for them I would have nothing great to say about our stay.

TripAdvisor users rated this property 1 out of 5

LOOK AT BEDSHEETS BEFORE CHECKING IN!!

884ildal (Pico Rivera, California) on Sep 02, 2022

I stayed recently for a couple of nights. This was my second time at this property and my LAST. Don’t get me wrong it’s at a nice location but super dirty. When I first checked in the bottles of shampoo were dirty. Seems like the room was left from the last guest. Upon my last day I check to see if I left any belongings were left and the bed sheets unveil this! This was my bed I was sleeping, how disgusting!!! Thank god I had brought sheets to cover the bed.

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