Residence Inn Palm Desert reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.0
  • Location 4.0
  • Rooms 4.0
  • Service 4.0
  • Value 4.0

459 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

A mixed bag. Beautiful scenery and nature, very peaceful and serene, not Covid friendly or ADA friendly, terrible Carbon

Kristine1214 on Jun 23, 2022

This place is back in the dark ages! They don’t have Apple Pay, the washing machine still take quarters, they keep hiding the recycling bins by the breakfast area, and they don’t do commercial compost. I have been staying here almost a month, and they have asked me to leave because my credit card got declined. My car was stolen out of the Desert Hot Springs parking lot on memorial day weekend, and I’m still trying to figure out the rental car and my damages and get all the insurance reimbursed, and they have not been kind or understanding. The individual people who work here are cool, but management is awful. Do what you will with this… Oh and the pool is filthy. They don’t clean the pool, I’m constantly getting bees out of the water

TripAdvisor users rated this property 5 out of 5

Not luxurious but perfect for a long term stay

georgib780 (Palm Desert, California) on Jun 20, 2022

It's triple digits here in the desert and our AC went out. While waiting the 10 days for installation we were forced to "get a room." Boy. Did we get lucky. The Residence Inn is not a snazzy property. It is basic. Warm and friendly and helpful staff. Free delicious breakfast in the a.m. A compact room that had all the necessities. Full fridge, microwave, stove top, pull out couch, clean and adequate bathroom and comfy bed. Had very few expectations but was impressed with the whole operation. Great gym too. And most of all...the AC worked! And the best rate in the desert for a Marriott. No wonder I am a loyal BonVoy member.

TripAdvisor users rated this property 1 out of 5

Could not get assistance. No one bothers to answer customer calls.

Trek04926834310 on May 25, 2022

I tried to call the day before arrival to make a simple adjust to my reservation. After being on hold for over 50 MINUTES, I gave up. Canceled my reservation and will be taking my business elsewhere. Who wants to stay at a hotel who doesn’t bother to answer their phone? Unbelievable.

TripAdvisor users rated this property 2 out of 5

Great Unrealized Potential

Sandy817 (Phoenix, Arizona) on May 19, 2022

This property could be really nice but Marriott needs to put a lot of money into it. Overall, it was adequate & clean but just barely. Suites need to be completely renovated/updated. Bathrooms are large but old and dated. Shower was great with good water pressure. The mattress pad did not adequately fit the bed. Curtain was dirty. Drawer was broken in the kitchen. We tried to swim in the pool, but the surface was covered with bugs. However, the area around the pool is lovely, green and well maintained. There is outdoor seating as well as indoor seating for breakfast. There is huge potential here. Breakfast was quite good one day with individual spinach quiches and very bland & basic the next. A dish holding tortillas was chipped & used both days. Please improve this property and I think you will be able get a good return on your investment. Currently it is not up to Marriott standards....or mine.

TripAdvisor users rated this property 5 out of 5

Perfect for Coachella

rugbygirltravels (London, United Kingdom) on May 18, 2022

Booed this as it was the cheapest in the area for coachella. Solo traveller. Have previously stayed in a residence inn in Florida and it was a good experience. Arrival was greeted by a friendly receptionist. Directed to room and given a map and explained all amenities to me and also details about the festival shuttles etc. Room was in block 1 on the ground floor. Nice and big with a double bed and kitchen area. Bathroom was amazing and clean. Very good size. Patio doors lead to a very small patio that overlooked the gold course. Lots of gold buggies drive by all day, bushes surround the room so there’s privacy. Bed was comfy. Clean room. Limited kitchen utensils. No kettle. Pool area was nice and clean. DJ started at 10am for the festival goers which was most of the guests at the hotel. Breakfast was basic but good. Paper plates and plastic forks only. Option to take breakfast away your room too. Staff all really friendly and greet everyone. Overall I would totally recommend this place for coachella or a general stay.

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