Overview
A relaxing family setting in Rancho Mirage with amenities to help the family feel at home. Each spacious villa features a fully equipped kitchenette, dining area, family room and more. A perfect place for your next vacation.
Check in
4 p.m.
Check out
10 a.m.
Inclusions
Rooms
Amenities
Location
Reviews
TripAdvisor Traveler Rating
Give this place a pass.....
Alex D on Oct 06, 2024
Its our 4th time here. It seems everytime we come here, the service gets worse and worse. There was no service available to help with luggage. The hotel access has been cut off and there are no services at the resort. There is a pool bar with bad food and expensive drinks that are terrible. To top it all off, the place was filthy. Look at the photos. Chunks of food on the kitchen cabinets, the counters were sticky.....thats just the start. I cleaned for two hours before I was comfortable. Look at the photos of the air filter. No wonder there was no air circulation in the unit. We were hoping for some improvement. This will be our last visit to this property. And we have three weeks ownership with Marriott.......so sad Marriott would allow this....sad.
Lack of customer service.
Roving06852962611 (Escondido, California) on Sep 20, 2024
We are part owners and have been coming here for 20 years. We love this place. That being said the customer service has gone down hill. You would think that after losing the shared amenities with the Westin resort spa and golf that they would have scaled way up in the customer service. Sad to see something we have been coming to for 20 years go down hill. If they reach out to me I’ll give specifics but here are a few… - horrible communication - Rude employees in high customer service areas - Things opening up late - Unwilling to assist in change of villas Hope they improve soon.
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