The Westin Mission Hills Resort Villas reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.0
  • Value 4.0

1374 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Overall great experience

sneaky4422 on Nov 27, 2022

Overall great experience. A little issue with the check-in as the "1 Bedroom Villa" on the hotel website is the bigger version (the smaller one is called 'smaller' on the website), whereas the "1 Bedroom Villa" in the Vistana booking engine is the smaller version (the bigger one is called 'premium' on Vistana's site). So we booked a small one a long time ago, but upon reviewing the property website ahead of our arrival, we matched our booking ("1 Bedroom Villa") to their website descriptions and mistakenly thought we had a bigger unit with amenities like an oven, etc. Given that we had a Thanksgiving dinner to prepare, the fact that we actually only had a kitchenette was a bit of a disaster; Brenda and Esmeralda saved the day and helped us find a solution. Beyond that, we found the grounds to be great and the pool area to be nice. The indefinitely closed slide is a disappointment. But we enjoyed our stay regardless. Special thanks to Jason, too, for helping out with the checkout process.

TripAdvisor users rated this property 2 out of 5

Complete shame..Just not the same!

Alex P (Los Angeles, California) on Nov 22, 2022

This hotel used to have two parts that worked cohesively together. There were the Villas on one side, and the hotel on the other. Guests of the Villas were able to access both sides of the property and the Villas had amenities like a buffet breakfast, drink service and the ability to order food during reasonable times of the day. Now, the place is split in two with an ugly chain link fence between the properties and absolutely no service around the Villa Pool. In fact, it was filthy and gross with beer bottles and crap scattered everywhere that wasn't cleaned all day. It was so gross, our family and the family we were travelling with went over to he hotel pool where they asked for $200 to use the pool. They did upgrade the slide, but come on... I am a lifetime Titanium Guest. You have got to be kidding me about he $200 charge. We had frequented this property for 6 years straight. Never again for either side of the fence. Do your self a favor and simply book elsewhere. The Villas are now a profit center with no class, style, or amenities and the Hotel is greedy and beyond a rip off. What a shame.

TripAdvisor users rated this property 3 out of 5

Changed…

MugRug (Edmonton, Canada) on Nov 16, 2022

We have stayed here for years, and have always enjoyed our time here. Unfortunately this year we experienced cockroaches in our room . Never experienced this here before. So sad that it is not being taken care of as it used o be. Also have as an issue with the strong smell of natural gas outside while walking by all of the rooms. Terribly very strong smell. Can’t be safe.. We will be rethinking whether we will stay here again.

TripAdvisor users rated this property 5 out of 5

thanks you to Adriane and Jasmin for their kind customer service

Kmuker123 on Oct 16, 2022

best place to stay. it was out first time and we will visit back again. clean rooms, beautiful hotel surrounding, great place for morning and evening walks. close to all amenities. above all - wonderful staff.

TripAdvisor users rated this property 5 out of 5

Excellent for business AND families!

adrianaworldtraveler (Los Angeles, California) on Oct 16, 2022

Had an amazing weekend at this resort. Everything from check in with Anahi and welcome champagne all the way to check out was exceptional. I was here attending a conference here which provided breakfast and lunch for attendees. The food selection was amazing. Everything was fresh and healthy. It was buffet style but waiters went above and beyond to make sure guests had a positive experience and that our tables were tidy. The workers restocked food continuously. Just won one platter had run out the next one was already there. That made everything run smoothly. They constantly were coming around picking up plates and working very hard in the heat. Meanwhile my husband and kids enjoyed the resort very much. The kids had a lot of fun at the slides at the pool. They also joined kids club for special seasonally themed activities. The only thing is I wish I booked another night so I could unwind from the conference. I would love to come back to this resort for another meeting or just to relax. Highly recommend!

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