You want the other Westin “Resort and Spa” next door.
(Manhattan Beach, California)
Sep 18, 2021
Don’t stay here, I made the mistake of assuming this place was basically the same as the Westin Resort and Spa next door. It’s not at all (different owners). This is a time share and it’s run like one. Many corners are cut like tiny TV’s and this place is very mismanaged. For example, they don’t offer any kind of food whatsoever. Not even a basic breakfast layout yet they have a “concierges”. All the guy does is flippantly hand you a printout of the restaurants nearby as if Google doesn’t exist. How about getting rid of the concierges for a basic breakfast spread?
Oh and the best part of my stay was being woken up to a phone call from the “concierges” at 9am on a Saturday to be solicited “promotional offers”. Since I was half asleep I didn’t get the pleasure of listening to her hole pitch but I can only assume it was to try and sell me a time share.
What more could you ask for in a vacation than being woken up on a Saturday morning to the hotel soliciting to you “promotional offers”. Yeah that’s my idea of a relaxing enjoyable vacation too.
Definitely don’t make my mistake, be sure you are booking the resort and spa next door. It’s in a whole other league with a fabulous restaurant.
It has seen better days
Aug 31, 2021
We are Vistana members and used our expiring points to stay at this property for a week. Although it was not a bad experience, we are unlikely to return. The rooms are in need of updating, as is the property generally. Even the cleaning of the rooms was not to our expectations of a Westin property. Further, becaus we visited in August 2021, with Covid-19 still a consideration, there was no cleaning during our week's stay and
(Lake Forest, California)
Aug 07, 2021
Cons: not the level of service or cleanliness you would expect. All the on-site restaurants are closed and no pool side service. Staff seem not so friendly in lobby. We recently stayed at the Westin Villas in Scottsdale and these 2 resorts are not at all on the same level . Needs some cleaning and could be updated. Pool water was cloudy.
Pros: water slide is super fun and kids loved it. The slide made the trip for them. And they loved the ducks that live on the property.
Westin Mission Hills Felt Tired
(Redwood City, California)
Aug 06, 2021
This was the fourth time we have stayed at the Westin Mission Hills and it just didn't feel the same. Sheets were old and worn and they did bring us new sheets so we could remake the bed ourselves. Parking has always been tight at the WMH but I didn't realize that part of the reason is there isn't an employee parking area and they park right in front of the villas. All week we were there a Coke can was in a drain spout. I'm sure it's still there. The bathroom was not to same standards as previous stays and the stripping on an interior door was hanging down. Not major things but just a little lack of attention to detail.
By far the biggest disappointment is the fact that the neighboring Westin Hotel has blocked the path and you can no longer walk to the other property. My wife and I have enjoyed taking a stroll down the path and visiting the other property and were startled to see an impassable fence blocking the path.
I will say the staff was friendly but all in all I definitely felt it no way compared to previous trips.
Great Birthday Trip!
(San Diego, California)
Jul 11, 2021
I went here on a trip for my birthday with my girlfriend and friends and it was an amazing stay as always! I would like to give a shoutout to a few employees! Mayim checked us in and she was SO nice and professional. She really made me feel welcome and respected and explained everything to me. She is very good at her job and it set a great tone for the trip! Next, I went to the grocery store and decided to text the number they provide to bring a luggage cart to our room so that I could carry all the heavy groceries in one trip because it was boiling hot out. Miguel brought it over to us so quickly and made it so much easier! The pool staff was also extremely helpful and very kind! I wish I had gotten the guys name who helped us with our cabana but he was very kind and helpful! Lastly, we checked out with Leslie at the front desk and she so kindly took our refrigerator items and put them in the front desk fridge for us while we went to brunch. Thank you to everyone for making this trip amazing! The only downside was that all the restaurants and bars were closed, including poolside service and room service.