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Overview
Once you step on this property you feel the incredible ambiance. As you stroll through the lush gardens you'll notice the excellent choice of restaurants, the large pool and the hub of ongoing activities until you reach the beach and then you say - does it get any better than this?
Check in
3 p.m.
Check out
12 p.m.
Rooms
516
Inclusions
- Round-trip airport transfers
- Intro scuba lessons in the pool
- Online or mobile check in available
- All taxes
Rooms
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Ceiling fan
- Balcony or Patio
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- Balcony or Patio
- 1 king bed, or 2 double beds
- 1 king bed, or 2 double beds
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 4 guests in the room
- Balcony
- Ceiling fan
- Mini-bar
- Free access to the Spa wet areas
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- Balcony or Patio
- 1 king bed, and 2 double beds
- 1 king bed, and 2 double beds
- Minimum 2 adults, maximum 6 adults
- Maximum 4 children
- No more than 6 guests in the room
- Balcony
- Ceiling fan
- Mini-bar
- Family unit is composed of two connecting rooms
- Toys for kids, playstation in the room and free babysitting at night, ages 4-12 til 10pm once per stay
- A/C
- Alarm clock
- Coffee maker
- Crib (on request)
- Hair dryer
- Housekeeping
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Safe
- TV
- Balcony or Patio
This room requires a minimum of 4 guests
Amenities
Accessibility
- Public areas wheelchair accessible
- Wheelchair accessible rooms
Accessibility features are based on request and availability, and are not guaranteed. Please contact WestJet Vacations at 1-877-737-7001 for further information.
Activities for children and teens
- Child care services available ($)
- Children’s pool
- Playground
Kids club
Age ranges
- Children ages: 2 to 14
Bars and entertainment
| Type | Amenities | |
|---|---|---|
| La Plaza | Bar | |
| Route 66 | Bar, Beach bar | |
| La Fuente | Bar, Lobby bar | |
| Mojado | Bar | |
| El Bohio | Bar | |
| Disco Bar | Nightclub |
Check-in and check-out times
Check-out time: 12 p.m.
Connectivity
Wi-Fi
- Lobby
- Room
Internet
- Business centre
Dining
| Type of restaurant | Type of cuisine | Open for | Additional Information | |
|---|---|---|---|---|
| El Mercado Restaurant | Buffet | International | Breakfast, Dinner, Lunch | Dress code |
| Mare Nostrum | À la carte | Brazilian, Mediterranean | Dinner | Dress code |
| La Hacienda Restaurant | À la carte | Mexican | Dinner | Dress code |
| El Rodizio Restaurant | À la carte | Brazilian | Dinner | Dress code, Reservations required |
| El Bohío Restaurant | Snack bar | Brazilian, International | Snacks | |
| Sakura | À la carte | Asian, Sushi | Dinner | Dress code, Reservations required |
Facilities
- Rooms: 516
Health and wellness
- Fitness centre: on site
- Salon: on site ($)
- Spa: on site ($)
- Spa treatments: on site ($)
Location
- Beach front
Meal and plan options
-
All-inclusive: Included
- All meals plus snacks
- Dinner can be à la carte (reservations required, dress code in effect)
- Unlimited domestic drinks
Pools and recreation
Pools
- Jetted pools: 3
- Kids pools: 1
- Outdoor pools: 1
Water sports
- Motorized watersports: on site ($)
- Non-motorized watersports: on site
- Snorkeling: on site
Other sports
- Aerobics: on site
- Bicycles: on site ($)
- Tennis courts: on site
Other activities
- Beach activities: on site
- Daily activities: on site
- Games room: on site
- Nightly entertainment: on site
Shops and services
- Giftshop
- Meeting facilities available ($)
- Shopping onsite
- Tour desk
- Photographer services available ($)
Aerial View
Aerial View
Aerial View
Aerial View
Pool
Pool
Beach
Beach
Beach
Pool at night
Beach bar
Beach bar
Mare Nostrum
Sakura
El Mercado
Fitness centre
Kids club
Kids club
Spa
Watersports
Location
Reviews
Horrible, stressful experience
nanablue18 on Aug 24, 2021
Worst experience at a resort from check in to check out! Lobby was packed when we arrived ,Two hours wait for check in, not provided a map or guide of the hotel and when we asked which direction our room was, staff member told us to ask the luggage guy. Hotel is very short staffed and the few working are very rude except for waiters and housekeeping. Room was not clean, our bed had blood stains, sink was clogged and mini fridge not working. Be ready for back and forth trips to the lobby to reactivate key card. Poor entertainment. Bring extra masks as hotel will not provide any and force you to buy from their gift shop. Yet they will not even serve you at the POOL bar if you are not wearing a mask but employees wear them below their nose! Food was ok. Very stressful experience when our main reason to travel was to relax and enjoy as a family.
Check in process is awful
AMV1977 (Danbury, Connecticut) on Aug 22, 2021
Check in is awful. Please tell me why I took out a significant amount of time to check in online only to be told I still have to stand in line behind at least 70 people? The email confirmation said to show up and the keys would be ready as the check in has already been completed. Going on 45 minutes in line and maybe we moved 5 feet. There should be an express line if you have already checked in online. This is a must improve for this hotel.
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