Once you step on this property you feel the incredible ambiance. As you stroll through the lush gardens you'll notice the excellent choice of restaurants, the large pool and the hub of ongoing activities until you reach the beach and then you say - does it get any better than this?
Round-trip airport transfers
Intro scuba lessons in the pool
Online or mobile check in available
Inclusions subject to change without notice at the discretion of the property. Some restrictions may apply.
First trip since the pandemic - Stayed July 5-19(20)
Aug 04, 2022
We are loyal repeat guests. We were at the Iberostar in March of 2020 (pre-pandemic) and looked forward to returning since this was the first time we travelled since the pandemic.
One of the main reasons we return to this resort is the excellent service we receive. It is a small resort which is useful when travelling with my elderly mother.
My mom’s room was on the ground floor and we were on the 3rd floor, building 2 – great location! The rooms were always kept clean and we enjoyed the towel decorations that were left by our cleaning ladies. The cleaning ladies are very friendly – always a “hola – como esta”, etc. They would ask how my mom was doing.
The grounds, as usual, are kept immaculate – a lot of flowers and orchids.
Meals: We kept to the El Mercado (the main buffet restaurant) for breakfast and dinner as there is a good variety and selection of food. Muchas gracias en particular a Kennedy por el excelente servicio que nos has dado.
Lunchtime buffet was at the Restaurante Tropical (near the pool/beach). Muchas gracias en particular a Carlos! El servicio no era el mismo cuando estabas en tus días libres.
The beach wasn’t crowded. No seaweed, a few waves. No trouble in finding shade, either at the beach nor by the pool.
Due to the COVID situation, hand sanitizers were available around the resort, everything was kept clean – no complaints at all. Felt safe.
We were one of the lucky ones, in that our flight home was cancelled and we were able to enjoy an extra day at the hotel and beach. No issues with extending the room. Everything was taken care of smoothly.
The staff: what can I say, they are friendly, courteous and efficient. It took one day for them to remember what we liked for beverages - didn’t even have to ask.
People: please take the time to speak to the staff. They are really kind and hard working. Don’t forget to tip (even if it says “all inclusive”, tips are not included. What’s a few extra dollars to thank them for their service. It goes a long way. You tip at home.)
The service was excellent – my mom was treated like a queen! I have nothing negative to say. We shall definitely return.
Iberostar (Natalia, GM): Por favor, tenga en cuenta a los siguientes empleados que se esforzaron y excedieron al máximo para nosotros:
Kenndy, Buffet El Marcado - excelente servicio - nos trataron como a la realeza
Elisa, Hostess en el Buffet - siempre nos saludó con una sonrisa
Nicolas - super tortillero en el buffet
Carlos - Restaurante Buffet Tropical - excelente servicio - doble espresso y cappuccinos para terminar nuestros almuerzos
Julian - bar del lobby
Grileidy - bar del patio - super amable
Josue (y Emmanuel) en el bar de la playa - siempre listos para mi café helado
Y por último, nuestra Yuberky que trabaja duro, mantiene la zona del buffet y los alrededores súper limpios y siempre con una sonrisa.
Nos tratan como si fuéramos de la familia, nos dejan con muchos abrazos y promesas de volver.
Not the Relaxing Vacation we Wanted
Aug 04, 2022
I read a ton of reviews before booking and hoped that the negative reviews were just picky people who complain often. I am a pretty relaxed "go with the flow" kind of person, but this resort just wasn't what we wanted it to be.
I came here with my wife and 3 teens for 7 days in July 2022. We upgraded to Star Prestige mostly to avoid the terrible check in process I had read a lot about. When we arrived, we were brought through the most crowded lobby I had ever seen and we were able to check in at the Star Prestige lounge. We have no complaints about the Star Prestige service and the special area on the beach reserved for Star Prestige was worth the money. But when checking in, they explained that any charges to our room would mean that we would have to check OUT in the main lobby. Every day, between noon and 5pm, that lobby is a zoo. Therefore, we avoided using the laundry service or any spa services because we did NOT want to check out in the main lobby.
We had a two-bedroom family room. It was clean, but definitely outdated. The safe and phone in our room didn't work. Both rooms had only 2 free outlets. Both bathrooms had no shower curtains in the tubs so water ended up everywhere after a rinse. Our room faced the pool and we were woken up around 6am by leaf blowers clearing the path every morning.
The food was okay, tons of variety, but we were sick of it by day 4. There are times when the buffet gets super busy and it was hard for us to find a table. Domingo served us most days and he was the best part of our stay. One day, when my son was sick, I tried to bring him a plate from the buffet to the room so he could eat, but they stopped me and told me it wasn't allowed. That was ridiculous.
The pool was massive and we were so excited about swimming in it. But by the early afternoon, the pool is crowded, hot, dirty, and loud. Many locals swarm the pool bar and simply do not act like they are at a 5 star resort. We saw tons of vaping, extremely loud yelling, and several couples dancing on the bar stools imitating sex acts.
We stopped going to the pool area and spent almost every day at the Star Prestige area of the beach, which was great. It was clean, the beds were nice, and the service was awesome. The water had little to no seaweed every day.
The Iberostar app barely worked so we had a hard time finding scheduled activities. My wife went to the gym one morning for a workout class listed on the app, but no one was there. We saw a few people coming around asking us to participate in darts or archery, but that was it.
The restaurants were okay. Japanese: there was no communication from the second we sat down. We sat for 10 minutes before anyone came over to take a drink order. Several people from our table got up and went to the lobby bar to get their own drinks. The hibachi chef kept repeating "papi chulo" which we learned means pimp daddy. The food was okay but there was zero customer service.
The Italian restaurant was bad. I was served an extremely undercooked pizza and my son's pasta was soggy.
The Mexican restaurant had the best food, but DURING dinner, a server came over and tried to get us to sign into the app to leave a review WHILE EATING. It was extremely rude.
I stayed at a Club Med in Mexico for 10 days and had wished I booked several more days. At this resort, I had wished I booked less days. We were all ready to go home by day 4.
If you love dancing, drinking, and being loud, this is the resort for you. If you want to read by the pool or go for a nice relaxing swim, pick a different place.