Once you step on this property you feel the incredible ambiance. As you stroll through the lush gardens you'll notice the excellent choice of restaurants, the large pool and the hub of ongoing activities until you reach the beach and then you say - does it get any better than this?
Worst experience at a resort from check in to check out! Lobby was packed when we arrived ,Two hours wait for check in, not provided a map or guide of the hotel and when we asked which direction our room was, staff member told us to ask the luggage guy. Hotel is very short staffed and the few working are very rude except for waiters and housekeeping. Room was not clean, our bed had blood stains, sink was clogged and mini fridge not working. Be ready for back and forth trips to the lobby to reactivate key card. Poor entertainment. Bring extra masks as hotel will not provide any and force you to buy from their gift shop. Yet they will not even serve you at the POOL bar if you are not wearing a mask but employees wear them below their nose!
Food was ok.
Very stressful experience when our main reason to travel was to relax and enjoy as a family.
Check in process is awful
Aug 22, 2021
Check in is awful. Please tell me why I took out a significant amount of time to check in online only to be told I still have to stand in line behind at least 70 people? The email confirmation said to show up and the keys would be ready as the check in has already been completed. Going on 45 minutes in line and maybe we moved 5 feet. There should be an express line if you have already checked in online. This is a must improve for this hotel.