TripAdvisor Traveler Rating

First of all I'd like to mention we came here to celebrate my birthday. We sent them e message asking to book a restaurant and maybe get us a better room, but they responded only a month!!! later stating to book restaurants via guest services. Not sure what's the point of having a contact if they can't do anything by email. We sere able to book something when arrived, even told them it's for birthday, but they didn't bother to do much that day, even light a candle at a restaurant... which is kind of upsetting! The other issue here is reefs and seagrass at the beach, you can't swim much unless you walk to the very far end of Playabachata side. Also sea bottom is rocky, better to wear swim shoes. There's a wild beach on the other side facing the cruise ships, but water can be muddy, there is also grass and no shower there. Room: we got into an old/regular room, it has pretty poor lightning in the bedroom (just 1 lamp) and no clock. My understanding you can get into a new/renovated building if you go for Premium aka Ultimate. Apparently they don't upgrade your you wish to pay more! you'd need to go to a long presentation. We also had an issue with the room, reported it couple of times but it hasn't been addressed :( Now the positive things that made me give it 3 stars: food and welcoming staff. Restaurants/bars are in renovated buildings, food is delicious. Tips: you can have lunch or a drink in the Breaks cafe, they have salads beyond junk food, and bar is in the shadow but still on open air. Italian is the best a la carre, Steakhouse is good too. Tepannyaki is not so exciting (similar to many others I've seen). There is also a sushi restaurant (quite good IMO) at the same place as Teppanyaki, and no need to book it. There is also 24h sports bar Legends that is also a snack bar. Looks great with TVs showing sports (but not all hockey games!), with sports-themed menu. I wish there was a beach bar, depending on your location at the beach - pool bar could be far.. There is also great coffee place! Ice-cream cafe and pizza (nothing special). Most people who work here say Hola, work hard and are welcoming. I'm d like to mention Julio, Erick and Claudia (there are many others worth mentioning but I didn't catch their names). The prices for vacation packages are quite high this yeat, can't really justify it for the value we got.

Amazing experience! Animation team is excellent there is entertainment through the day. Thank you to Mr. Shampu and Monkey who made these vacations special with my friends. Great personal smiley and profesionnal staff!??????????????????

The best hotel in Puerto Plata in that area. I had a great time with the best services they offered me at the hotel. Very lively. Above all, I had a great time with the entertainment guys, Senator Puerto Plata Blacky Boy, and the rest. They are pure energy, 100/100. They give their best so that you are super well and comfortable. Full blessings for each one of them. My favorite hotel.

This was my third time at the senator over the last 2 years I am sad to say this was my worst visit. there was good and bad of course but I would not stay again without a guarantee of a renovated room. I will start with check in - pretty quick and smooth no complaints We were put in building 4 - this is not a renovated building. I am used to the rooms having that down south smell but this was a little extra , the room was so damp I woke up with wet hair. Our patio door did not lock I would normally not care about this but it was a main floor. We were moved to building 12 on our second day - we had a ceiling fan but no air conditioning- the smell was terrible but we were told there was no other rooms available anywhere on the resort so we settled. I have washed my clothes 5 times now and still cannot get the smell out of them The service was excellent at the Swim up bar but everywhere else not so much. Now this could be because of how busy it was compared to other visits but it really wasn't acceptable in my opinion. And we were tipping so that does not make a difference People seem to be praising the entertainment but I found this to be one of the most dull resorts of the 20 plus I have been to. The resort grounds are clean for sure I will give them that. All in all I may revisit if the price is within reason for what they have to offer and I am guaranteed a renovated room.

Beautiful rooms and views, food is great with lots of options and the entertainment team is phenomenal! Baby was the sweetest, she was super helpful and made you feel at home, like family! She went above and beyond to help us get the things we wanted and needed, made every moment fun and memorable. Such a beautiful soul who is so welcoming! Will definitely be back regularly! Xoxo