Canto Del Sol Puerto Vallarta All-Inclusive reviews

TripAdvisor Traveler Rating

4.0 Very Good

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 3.5
  • Service 4.5
  • Value 4.0

3983 TripAdvisor reviews

TripAdvisor users rated this property 2 out of 5

The place is run down

357ronp (Chandler, Arizona) on Feb 04, 2023

Has really gone down hill since we were here last The food at the buffet was average to poor. At the lobby bar there were no servers picking up glasses and one always had to stand in line to get a drink. There was no can beer available. Also bottles of water were rationed to one every three days. The buildings need to be spruced up as the place is starting to look old and worn

TripAdvisor users rated this property 3 out of 5

Nice Holiday

Laurie F on Feb 04, 2023

The Villas Mountain view rooms need a bathroom room and floor tile renovation. The maids did a great job keeping the room clean, The bed and pillows were comfortable. If you have any mobility issues stay in the main Canto del Sol hotel. The food was good .The lobby bar could use some new chairs. German one of the pool side waiters was the best. He even remembered us from four years ago. Not a bad place to go if you don’t expect a four or five star.

TripAdvisor users rated this property 4 out of 5

Fun Fun Fun

poopee19 (edmonton) on Feb 02, 2023

Just got back from Canto Del Sol Jan 25-Feb 1, 4th time there and did not disappoint as usual we had a great pool side room and the fridge was filled every day. The buffet was good could always find something to eat, of course breakfast is always the best. Our waiter at the buffet (Silvia) was great always had a smile and look after us all the time. Our Pool waiter(German) was fantastic never had to wait for a drink and came around all the time barely had to leave my lounger. Entertainment at night was also pretty good not every night but most. Will definitely go back there again.

TripAdvisor users rated this property 4 out of 5

Decent 3.5-4 star Mexican resort.

Chad I on Feb 02, 2023

Canto Del Sol is a nice basic resort. 3.5-4 star resort. You DO NOT want to be on the mountain view side or the old resort. We changed rooms once we arrived they billed us an extra $35 USD per night. Well worth it. Lots of people were moving as these other rooms are beyond bad. Buffet was very basic and really did not change from day to day. A la carte restaurants are decent. Surf and Turf one is by far the best. Staff around the pool are great. Pools are nice, beach is rocky. My main compliant would be the smoking areas. One is right beside the stairs going down to the beach. All the smoke blows everywhere (or people are too lazy to go down the stairs and they smoke right on the stairs) and even if you are sitting in one of the main lounging areas you can smell smoke all day. The same thing at the very front of the hotel. You have to walk right thru the smoking areas where these areas could be moved further away. Overall just a very standard resort.

TripAdvisor users rated this property 4 out of 5

Wonderful family vacation at Canto Del Sol (3rd time at this resort)!

Jeremy M (Winnipeg, Canada) on Jan 30, 2023

Our family spent two weeks at the Canto Del Sol in January 2023. This was our third time there (also in 2018 and 2020), and once again we had a wonderful experience! For the most part, the visit was great. My father has Celiac Disease (severe gluten allergy) and in our past visits they were very good in labeling foods gluten-free in the buffet. That was actually a key reason why we booked there again. Unfortunately this time the labeling was not as clear. However, I'd like to commend two "Captains" at the buffet - Qunones during breakfast/lunch and Roque at dinner - who were more than helpful in looking after my husband's needs. But when they were not on duty, it was challenging to have to bother the staff (I always have a translation print out with me, but even with that there were challenges). On one of the evenings Rocque was not on duty, something my husband ate did not agree with him and he was quite ill for a few days as a result. But overall, we managed quite well and enjoyed the food and service. We very much liked the Surf and Turf restaurant, which most suited our tastes. Two other staff members I'd like to commend are Sergio at the Service Desk, who was most kind in getting my mom and dad moved from the Villa across the street, which was too far for them to walk with limited mobility, to the main resort building. Thank you again, Sergio. We also commend Fernando, our pool-side server (at the main pool) - always so friendly and accommodating with an infectious smile :) We also commend our Sunwing rep, David, who was very helpful and friendly as well. Thank you Canto Del Sol for another lovely vacation!

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