All inclusive

Garza Blanca Preserve Resort & Spa

Puerto Vallarta 5.0

Overview

Garza Blanca Preserve Resort & Spa is perched above a pristine beach, with stunning oceanfront views of Puerto Vallarta's famous ocean arches and the emerald jungles of the Sierra Madre.  Luxury, quality and first-class hospitality are the essence of this exclusive resort, committed to making your stay an effortless and unforgettable escape into paradise.  The stunning beauty of the sunset when admired from our infinity pool, luxury and good taste are all combined in a marvelous architectonic masterpiece.  Located just  minutes from downtown Puerto Vallarta, Garza Blanca Resort & Spa is conveniently located close to the quaint boardwalk and busy nightlife, while maintaining the privacy its exclusivity provides.

Added value

Book a minimum 3-night stay in a One Bedroom Suite category or higher and receive complimentary access to the exclusive Family Program.  Car seats, strollers, monitors and more are available upon request at the property through the Family Program.  Going above and beyond to make young vacationers feel like VIP, kids aged 12 and younger will receive child size bathrobe and slippers to use during their stay and will enjoy the variety of activities at the Kids Club activities available at the resort.

Check in

4:00 p.m.

Check out

11:00 a.m.

Rooms

164

Rooms

Deluxe Room
633 square feet
  • 1 king bed, or 2 queen beds
  • Jungle or ocean view
  • No more than 4 guests in the room
Deluxe Room
633 square feet
Featured amenities
Included in all rooms
  • A/C
  • Laptop safe
  • Mini-bar
  • Phone
  • Rollaway bed (on request, $)
  • Room service
  • TV
  • Oversize hammock

Junior Suite Panoramic
985 square feet
  • 1 king bed
  • Ocean view
  • No more than 2 guests in the room
Junior Suite Panoramic
985 square feet
Featured amenities
Included in all rooms
  • A/C
  • Laptop safe
  • Mini-bar
  • Phone
  • Rollaway bed (on request, $)
  • Room service
  • TV
  • Oversize hammock

Two Bedroom Suite Oceanfront
2083 square feet
  • 1 king bed, 2 queen beds, and 1 sofa bed
  • Ocean view
  • No more than 6 guests in the room
Two Bedroom Suite Oceanfront
2083 square feet
Featured amenities
Included in all rooms
  • A/C
  • Laptop safe
  • Mini-bar
  • Phone
  • Rollaway bed (on request, $)
  • Room service
  • TV
  • Oversize hammock

Amenities


Location

Address
Carretera a Barra de Navidad, Km 7.5, Puerto Vallarta, Jalisco, 48390, Mexico
Carretera a Barra de Navidad, Km 7.5

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 1 out of 5

HORRIBLE CONSTRUCTION NOSIE THROUGHOUT OUR STAY AND LACK OF RESPONSE OR ACCMODATION FROM THE HOTEL

Jasmin M on Jul 13, 2024

I have stayed in 5 star hotels around the world and this is the first hotel where I have encountered such lack of response or accomodation from the hotel management. Mr. Courdon- I have sent you an email and have not heard back. If you truly care about customer experience and are not just after one-time client bookings who will never return, please follow up with your reception team and email a response back to me. Details of events as follows: On Sunday June 30, 2024 my family and my sister’s family checked-in to your hotel at 5pm. My family had an ocean view room and my sister had a 2 bedroom suite. Prior to our arrival, we had called the hotel to inform you that because both families have a toddler and children, we will be spending a lot of time in the rooms and to put us close to each other. As Sunday was a holiday, there was no construction and so no issues. On Monday at 6:30am, we all woke up from construction vehicles driving to the construction location near us. We subsequently learned that the construction begins at 8am and the noise persisted throughout the day until 5:30-6pm. The following morning on Tuesday, both families went to the reception to express our concerns. We were re-assured someone will get back to us to arrange for a room replacement. We didn’t hear back from anyone. The situation escalated on our third day. For both families, as the children still nap, we would spend from 1pm-5pm in the room. The children, being exhausted from waking up from the noise anywhere between 6:30am-8am, would pass out by 1pm but their sleep was consistently interrupted by the loud and unbearable construction noise, causing further distress to our families’ schedules and enjoyment of the evening. On Wednesday July 3rd, after being woken up again at 6am from the construction cars driving to the location, I went to the reception at 6:30am to voice my concerns. I spoke with Eguine and he told me that his supervisor Ameida will get back to me shortly. I did not hear back from anyone. On Thursday July 4th, we checked out. Upon check-out, I spoke with Eugine who was very apologetic and explained that he had sent my note to Ameida and wasn’t sure why she hadn’t reached out to me. He was able to locate Ameida who apologized and said she was still waiting to hear back from her manager. Given the lack of response and a severe disruption to our stay, I explained that we are asking for a refund for our stay. She assured me she will call me that afternoon with an update and confirmation of the resolution of this matter. Despite assurances, I never heard back from her. Upon returning home to Los Angeles and still not having heard back from the hotel, I contacted the hotel on July 8th and spoke with Eugine again- he said Ameida’s manager, Beatrice Colmenarens is in the property, and he will pass on my message to her to get back to me. Unfortunately, I did not receive a response from Beatrice. I followed up again later the same day and spoke with Teressa who said she will make sure Beatrice gets back to me before leaving for the evening with an update either way. Needless to say, no one got back to me. The lack of responsiveness and the overall handling of this matter have been deeply disappointing, especially given the impact on our vacation.

TripAdvisor users rated this property 4 out of 5

Beautiful resort

Brenda S on Jul 13, 2024

We have been to Garza a few times and we are always happy and satisfied with the resort. Everyday at the pool Rey would go out of his way to accommodate my family of 10 to sit together. He was a delight and courteous every time. Also, the food by the pool was delicious.

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