Garza Blanca Preserve Resort & Spa reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 5.0
  • Location 4.5
  • Rooms 5.0
  • Service 4.5
  • Value 4.5

3945 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Great time

Christina S (New York City, New York) on Feb 14, 2024

Family of four (4.5 year old and 1 year old) stayed here for a week and had a wonderful stay. The property was beautiful and we opted for the all inclusive package and was impressed by the quality and option of food and drinks. Spa was fabulous and had an amazing massage from Alba. Our 4.5 year old LOVED the kids club - the gals that run this club were FABULOUS - Nancy, Emma, Nicole, Heizel. They went above and beyond making our daughter have the best time. They made her extra crafts like bracelets and necklaces and even organized balloons and made special birthday hats for our 1 year old. I can't thank them enough they were truly wonderful!!!!

TripAdvisor users rated this property 5 out of 5

The best way to celebrate my 50th birthday!!!

Jennifer R on Feb 13, 2024

This was the absolute best experience with my family! I booked a full week with my family...12 total and must say it was an incredible experience from the resort to ALL of the staff! Just exceptional hospitality the entire time. I want to acknowledge specifically our concierge Roberto Ochoa who made sure all of our needs were met for every member of my family. He went above and beyond and we are so very grateful!!

TripAdvisor users rated this property 4 out of 5

We had a good time, good for families

elliee654 on Feb 13, 2024

I was pleased with this place. It didn't feel overrun with tourists, not even on the weekend (we came from Wednesday to Sunday). We came to relax and do some daily excursions out of the hotel. It was easy to get around from place to place with a taxi. We enjoyed our stay here, especially with our 3-year-old daughter. She just needs a pool and a beach, and she's happy. My husband and I could still drink by the pool, sit in the hot tub, and hang out with our daughter, so we were happy, too. Regarding the timeshare pitch. All you have to do is say no. The "first" salesperson couldn't even close us as we were not interested - she tried to say we'd be getting 20% off food and beverage, free breakfasts, and $150 credit. As soon as we realized it was a timeshare pitch (we've heard stories of how horrendous these pitches are, how much time they take, and how ruthless the salespeople are). We were genuinely not interested in getting the 20% off as we had been happy paying full price in the first place, and 20% didn't make a difference to us. Regarding getting free breakfasts, we already had free breakfasts and $320 in hotel credit. So, none of her offers were enticing to us, in fact, no matter what she offered would have been worth wasting our precious vacation with our daughter. Then she tried to say we'd get a free family photo shoot, and we didn't care for that eithe. She left us alone after 10 minutes; she knew we didn't care about any of her deals and couldnt close us. If you were fine paying full price for everything, just say no and get on with your day. Nobody bothered us after that. We liked the food. We tried everything from the "fancy restaurant" Garza Blue to eating poolside and also room service. It wasn't mindblowing, but it tasted fresh and was pretty good. We don't need three-course meals with our daughter. We also went into town a couple of times and ate out at our favorite taco spots. You're not stuck having to eat at the hotel! As mentioned in a few reviews, we did find ants in the kitchen. It wasn't an army of ants, just two or three here or there on the kitchen counter. It didn't bother us as we didn't use the kitchen. For us, it was perfectly fine, with great views, and easy access to the beach, and we enjoyed the service; they do add the tip to the bill, and there's an "extra gratuity" line, which they make clear is "EXTRA" so add if you want to. We can give more, so we are happy to do it but don't give if it's gonna make you unhappy and leave a bad review - give because it gives you joy. We liked the service, we didnt have any bad encounters - but we are also pretty polite and nice to people. Anyway that was our experience.

TripAdvisor users rated this property 5 out of 5

Garza Blanca Resort

Getaway58707132574 on Feb 13, 2024

Resort was beautiful and very natural. Getting around was easy with the trolly or walking around. Pools were not crowded with plenty of chairs. Our room service maid Mariana was super friendly and helpful with everything we needed. Food was okay but not overpriced.

TripAdvisor users rated this property 5 out of 5

Flawlwss Couples Getaway in the Ocean Front Penthouse

jackseigler (The Woodlands, Texas) on Feb 12, 2024

Have been a GB Residence Member since 2012. For this trip, we included 2 other couples and stayed 4 nights in the 3 BR Penthouse Beach unit, Room 1202, that sits above the Lobby Bar and Blanca Blue. The 3700 sf room was amazing, with expansive Bay views, and plenty of room for 3 couples to enjoy, yet have excellent privacy. We chose the all-inclusive meal plan to remove the need to keep up with who ordered what, and stayed at the resort for our entire stay. Our favorite restaurant was Hiroshi (Japanese), but Bocados, Nio and Dao were also excellent. We also used room service and shared meals inside our room with the sliding doors open to the deck. Our guests were very impressed with the 1st Class accommodations and outstanding service. Over the 11 years we have been coming here, there have been ups and downs, but this trip was flawless.

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