TripAdvisor Traveler Rating

This may be an older resort but the service we received from the staff was 5 star all the way! From check in with Arlen to every waiter, housekeeper & bartenders! I was here about 25 years ago with my husband and I will be sure to be back alot sooner! We felt safe everywhere we went, taxi's were not a problem. Must do: Rhythms of the Night excursion! Worth every cent!

Me and my daughter really enjoyed staying at this hotel. I must admit at first I thought the hotel did needed some remodeling as some of the premises do look like needs some work (walls, floors, paint) (some parts only) BUT!! Since the service was so great we did not even care about that at the end. We really really loved the food, they did had a great variety, the drinks were really good. Our room was cleaned daily. The staff was really polite and friendly. The beach is right next to the pool. The pool was warm clean and huge. The massage I got at the spa was amazing . Good location. We just really enjoyed our stay. I do recommend this resort, my daughter wants to come back. Este hotel nos gusto mucho, mi hija y yo no la pasamos muy bien. Si notamos que hay ciertas partes que se ven un poco deterioradas, pero ya que hay cosas mas positivas al final fue lo menos que nos importo. Nos gusto mucho la comida, tenia buen sazón y habia mucha variedad, las bebidas muy ricas. Nuestro cuarto se limpió todos los dias. La alberca muy amplia cerca de la playa. El masaje del spa muy bueno. En general nos sentimos muy bien atendidas. Esta en la marina una locación muy conveniente. Los trabajadores fueron muy amables. Si recomiendo este lugar y nos encantaria regresar.

Everything was super nice and the food was good and the drinks were tasty! The room kept us cool from the humidity and the beds were comfortable. 10/10 will definitely would come again with my extended family

Cockroaches!! Everything was good, customer service, facilities, night shows; and the best part, in my opinion, the food. Unfortunately, the last day I found some cockroaches in my room, it was really disgusting and couldn't believe they were there all the time. Such a way to end my staying. I don't think I ever book again this hotel, despite the good things. Cleaning should be taken seriously, specially in the rooms.

Nice place for family and kids friendly hotel. Like the hospitality of staff, food, pool, bar never mind the building is too old, water dripping from roof to lobby stairs when its raining, beach is just okay just average.