First reaction to room, but it gets better really fast! When we first arrived in our room, we were actually very disappointed. Good view, but old room and lacking lots, maintenance needed. The room can make such a difference. HOWEVER, the staff arranged for us to move to another room and it was terrific. The first room had a higher view, but we just couldn't see ourselves happy in it for two weeks and of course, like others, we planned and spent a lot on this holiday. Anyway, better room, better outlook on everything. The property is AMAZING! What it lacks in multiple restaurants, that being said the food is terrific, they make up for in entertainment! Just check it all out!! Amazing talent!!! I just can't say enough about it! High praise. Each night, there's a little show program that engages the children from about 8:45-9:10. Then the show starts at 9:15. Activities at the pool, if you are interested. If not, just enjoy. The staff is lovely. Not as many speak English, but enough do. It's always nice to have a few Spanish basics yourself. My husband is celiac and I will say there was lots of great food for him; however, not GF cereal or bread options. (If it is something they consider looking into, please note actual celiacs, not just GF choice, must have bread and special toaster separated from other bread and toaster to avoid cross contamination.) He still ate well.?? The numerous staff are very helpful, smiling and I just loved the atmosphere they create together. I know it's MASSIVE work and my hats off to all the management and staff. Special thank you to Charlie for activities, as well as all the entertainment!??
Jan 24, 2023
Service was good all around, grounds were kept nice and maintained.
Pool does not have near enough seating, having to wake up before 7 am to even get a decent spot with access to shade throughout the day. Also very limited cocktail variety and supply at pool bar.
Good location to be able to walk to great restaurants, which you will definitely want to do as the resort food is bare minimum.
Rooms are very comparable to that of an older motel. Booked a single king room ending up in a two twin room for two weeks with no couch or working cable.
Honestly would not advise doing an all inclusive stay here, the food and drink is not worth the extra. We used it as a hotel more than a resort spending the majority of our time off site for day to day outings and for most meals adding a large increase to our trips overall budget.
Jan 23, 2023
My aunt and I went to the Melia Puerto Vallarta, December 6-13, 2022. Neither of us had been to Mexico, or a Melia resort before, and didn’t know what to expect. We were pleasantly surprised and impressed. It’s an older hotel, but absolutely beautiful!! I felt so at home, as soon as we arrived. The staff is exceptionally friendly and accommodating. We made friends with a number of the staff there, starting from Check In Elmer and Melissa), Guest Services, (Alberto and Tatiana) Housekeeping, Wait Staff, (Jonathan, Teresa, Jesus, Carlos, just to name a few) not to mention the visitors themselves. I would have no issues travelling solo to this resort. In fact I can’t wait to go back! I’d like to thank Alberto, at Guest Services, for being so helpful, friendly, and so funny!! He’s also the Choreographer for the dancing in the evening entertainment. The staff, didn’t feel like staff to me, not even a little. I felt like we were good friends right away. The Bali beds were awesomely relaxing. The seaside massages were beyond amazing! Listening to the ocean, smelling the ocean air, I felt utterly amazing!! Waking up to that sky every morning and wanting to be out there ASAP was a priority to me, either sitting in the sun, watching the bearded dragons/iguanas or being introduced to the ocean is something I’ll never forget. Releasing baby turtles was such a joyous experience, that we never would have been able to do where we live. Thank you to the staff for making our vacation such a calming, relaxing and rewarding experience. If you are going on excursions or booking anything, I suggest signing up at Guest Service for Melia points. Anything you book through the hotel, gets you points, but it has to be when you book it. Like I said I can’t wait to go back. My aunt and I were talking about returning even at the beginning of our stay there. Thanks again Melia staff/friends/amigo’s.
Great resort, excellent food and service
Jan 22, 2023
We had a great time at the Melia. The resort was very clean, the food excellent and the service provided was very good. It's spacious enough that it never feels crowded in the dining areas or the pool area even when at or near capacity. There is a very nice and spacious lobby bar, a delicious Mexican a la carte (highly recommend!), and plenty activities throughout the day for kids and adults alike.
Our 4 year old loved the kids club and the staff there were great with the kids.
The beach is quieter than many other resorts due to the location on the marina, so there are very few beach vendors (which may be a pro or con depending on your preferences). The water was rough for our whole stay so ocean swimming wasn't an option. We prefer the beaches on other PV resorts we've stayed at, however since Melia has such a great pool area for families it wasn't a big deal for us.
Overall we really enjoyed our first stay at the Melia and would definitely go back. Shoutout to the great staff that helped make our stay that much more enjoyable: outstanding service from Emilio every morning in the Palapa restaurant, Roberto for supper in the main buffet restaurant, Eduardo at the omelette station, and the great poolside service from Jerzon!
Outstanding Stay! !!
Jan 21, 2023
The customer service is Outstanding. Specially Miguel, Victor, and DANIEL the bartenders are exceptional!! They remember people all through out their stay, and their drink preferences. They go above and beyond every body’ expectations…
The installations are continuously being maintained, comfortable, the food is delicious, and all personnel is wonderful…We will be back for sure.