TripAdvisor Traveler Rating

The staff were very friendly and provided good service, but unfortunately, the overall condition of the hotel made our stay extremely disappointing. The hotel’s online photos do not accurately represent its current condition. The property appears visibly deteriorated and poorly maintained. The beach also looks different from what is shown in the promotional pictures. There is a port with boats near the beach, is not clear. One particularly concerning incident occurred at the Fish restaurant. When I took my daughter to the bathroom to wash her hands, we noticed water coming out of a light fixture and flowing directly into the sink. This is a serious potential safety hazard that requires immediate attention. The room was not clean, and the bedsheets were extremely worn out. We could feel lumps underneath us when lying down, and the sheets had an unpleasant smell, as if they had been left damp or had not been properly washed. Even the reusable cups were so worn out that the Meliá logo was no longer visible. This, along with the visibly neglected roof and other areas of the property, reflects a concerning lack of maintenance and attention to detail. Overall, our experience was extremely disappointing. While the staff were friendly, good service alone cannot compensate for poor cleanliness, inadequate maintenance, and facilities that do not meet reasonable expectations. The hotel needs significant improvements in cleanliness, maintenance, and overall upkeep. Based on our experience, the property did not live up to the expectations created by its promotional photos.

Loved everything everybody is very friendly entertainment was awesome pool bar was great beach was awsome

Very disappointed for claiming to be 4 Star hotel. Guest room needs complete redo from top to bottom. Towels do not match. Deep cut in headboard. Bathroom dirty, all faucets and drains awful, shower curtain yellow stains no amenities or bathrobe. Had to ask for everything. Safe fixed and broke 3 more times. Construction all over and with jack hammer blasting outside my door. Thin dirty scratchy wool blanket- not a comforter or quilt. European Meila’s much better.

I came in for a day pass but having a resort close to airport was good for me as I was staying nearby. I enjoyed how active the pool area was with activities eventhough the hotel was less busy that previous times I have been here. Keni, Alejandra and Cass did an excellent job in teaching some dancing. I can't say anything for rooms this visit but I bet they are nice or better than the last time I stayed as there was renovations being done. It was quiter this time as the renovations at this time were in less busy parts of the hotel. Breakfast and lunch were both delicious and the drinks were enough for me to consider I got my money's worth. I will probably be back with my family in the winter for a longer stay.

Excellent Stay! We loved the property. The staff was very kind and polite. They were also very attentive to service. Everyone did their best to make our stay an amazing one! Big thanks to Rebeca and Diana from reception. Dayana from the Concierge area. Gilberto, Diana, Nanci, Porfirio, Victoria, Yossias, Victor and Raul from the restaurants and beverages. We truly enjoyed the buffet at Mosaico, it was a great selection. We also thank Betty from the vibe team, as well as Yennis. We highly recommend this hotel. The atmosphere is great for families, we loved how they try to preserve all the natural areas. We were able to see a turtle nesting on the beach, A beautiful experience! Although we had a small situation in our room, the reception and David helped us fix the problem swiftly. We also want to thank Eduardo from departure. These are some names that we are sharing, however, the entire staff at the property made our experience an incredible one! The location is also excellent. We love the Marina Vallarta área. I was able to get a really good sleep. Noise was not a problem in our room. From my perspective, cleanliness was great. The property felt clean and comfortable. The value offered was excellent. I truly believe it was worth it.