We went at the SLOW season. Resort was being refurbished at the time of our stay. Pretty peaceful, even with the extra noise. Service was great around the pool (Ernesto was awesome), the pool concierge (Alberto) was very personable and nice. Both were outstanding employees. Scale of 1-10, we give this resort a 6.5.
Beautiful Resort.... but....
(Red Deer, Canada)
Sep 11, 2023
We are staying at Paradise Village right now - from September 8 - 22 - with friends who booked the resort through II. First the good stuff, then the but.
The resort is beautiful, awesome sunsets, very good restaurants, spacious rooms, great service from almost all of the staff we have encountered and fairly easy to get around by walking. The mattresses are comfortable and, even though our unit was listed as having a partial kitchen it has a full kitchen with a stove, fridge, microwave and dishwasher.
Now the but!
But we are in the Coba Tower and it is a little dated. Some of the cushions on the sofa show a lot of wear and the bathrooms need a lot of attention to bring them up to current expectations. Also, this is the first resort we have ever visited that has a full kitchen but does not provide dishwashing liquid nor dishwasher soap. We called the front desk and were told that this is not supplied. Unbelievable - a billion dollar resort that can't provide the necessities to wash dishes. Oh yeah! One more thing. There are laundry facilities in the unit - washer and dryer - but no detergent is provided so I'm not sure how we are expected to keep our clothes clean. The front desk says there is a soap vending machine somewhere but we haven't found it yet.
We will probably try a different resort next time we come to Puerto Vallarta but this one isn't terrible - just a lot of little things that could be better.
Was a great resort..but no longer.
Sep 04, 2023
Paradise Village used to be my favorite resort in Nuevo. But, no longer, I feel terrible for recommending this resort to so many people over the years I have visited. The resort has gone downhill over the years as far as service and food quality, the rooms have been great and not an issue.
We always do the A/I option. The special events have gone downhill to the point of not being worth the A/I option. The Mexican night, and the Western night used to be around the pool, but no longer. It's nothing like it used to be, quality has suffered, the location on the sand was horrible. Be careful what you wear, the chairs were hard, the sand destroyed my shoes, the line ups long for food that was cold and looked like it was out in the sun way too long.
I was very sick the next day after the Mexican night, from food poising from the food. The wristbands at the breakfast buffet is a nice change, as waiting for the bill was way too long in previous trips. But the bar service during the day is horrible! So difficult to get even a bottle of water or drink from the beach bar! The beach service is horrible now, used to be able to go to the bar and order a drink or get a bottle of water, now they make you wait until a waiter comes to you seat...and that never happens. The coffee bar used to be great, but now it's a long lineup for tea, coffee or water. For an all-inclusive plan, that isn't acceptable.
Aug 04, 2023
We love Paradise Village. We have been members since 2010 and we try to go every year. We do not make exchanges to other place since we consider Paradise Village to be the best resort :)
We feel they treat us like family and staff go out of their way to make sure we have a good time
Policies and long waits impacts our experience
Jul 22, 2023
My family, mother and brother’s family stayed at this resort in March and our experience was ok.
It was often frustrating that unless you put towels out early in the morning there were no beach or pool seats available. The check in line was ridiculous and up to an hour.
We were quite annoyed by the different policies of the resort. You have to get a bill to sign before leaving the pool or beach (even though we were all inclusive and had already tipped).Sometimes we forgot and were rushing to get back to our room with cranky kids and then got a call and had to go back down to sign. There is a line up for the buffet every time while you get a wrist band (even though we already had the all inclusive wrist band).I went on an excursion to see dolphins and upon going for dinner that night realized my bracelet had fallen off in the water. I wasn’t allowed to go for dinner so my family went without me. The cost to replace it was $150 USD, which is absurd! I had to wait in the check in line for over an hour to get a new bracelet. They do state the policy when you check in but no one, not even the manager, could explain the reasoning for why a 25 cent bracelet costs that much to replace. This policy impacted the rest of our stay as my whole family became anxious about their bracelets falling off. The a la carte restaurants were both excellent but the buffet was mediocre. One bright spot was the service, the servers on the beach and by the pool definitely hustle and work hard!