Feb 23, 2024
Place lovely but eat dinner elsewhere! Food and drinks in sky loung were poor. Go for a beer then go outside the complex for dinner. Many good restaurants in the area. Frajita cafe. Jude restaurant and Italian restaurants in the area. All a short cab ride away.
Owner so repeat stays here
Feb 20, 2024
The pillows are awful so bring your own. Resort is very clean with good amenities. Nearby mall with full grocery. Golf course fun but pricey. Farmers market on Tuesday is great. Martin outside by marina great for excursions. Lots of walking sidewalks near and around resort.
Great time at Paradise!!
(Port Alberni, Canada)
Feb 20, 2024
Had a great time at Paradise Village Beach Resort and Spa!! A special thanks to Fernando, Carlos, Alexander, (Ricky) Ricardo, Javier (Poncho) and Edmonds at Tulum restaurant, Jose and William at the pool bar and Diana and Aurora in the lobby!!! See you next year!! Also loved that there was a mall 5 minutes walk away from our room. Will definitely go back.
We'll never book this resort again
Feb 17, 2024
We checked in. We were excited. The young man at the registration desk never smiled, never made conversation with us. All business. We were escorted by golf cart to our room in a building far from the main buildings, the pools, the beach. The driver opened the door to our studio suite...first floor, tiny, narrow space with 2 double beds, one window that was frosted, looking out onto a parking lot. No sun, no light. It truly felt like a prison. We said "NO". How on earth could they justify this room as acceptable for a 16 day stay? A different person spoke to us back at the registration building. She was our salvation, in the end. ALEXANDRA, THANK YOU. Still, it took three days and two moves to land in a studio suite we enjoyed for the remainder of our trip. We ended up paying to upgrade to a studio superior suite in one of the main buildings that included a sitting area but it felt like we'd lost 3 days of our vacation. (Clearly we missed the difference in the descriptions of the two types of studio suites when we booked. We take responsibility for this.)
Continuing from there, we did not find the staff friendly. They seemed stressed and were not really friendly when helping (Concierge, Bell station for example). Lots of staff stood around at the registration building doors and inquired if you needed something but then they didn't seem to know anything and had to go ask others...didn't seem well trained. Sometimes when inquiring we were asked if we were "members". We had the feeling that if you were only a "guest" you weren't quite as welcome. This may be unfair but it was the impression we got.
Our suite: beautiful but it had a poorly stocked kitchen...no salt and pepper, no dish soap, no paper towels, no paring knife. First experience after many stays in similar types of accommodation in Mexico and Hawaii.
We had family staying at the Marina that was called Paradise Village. That's why we booked at this resort...so we could be together.
However we learned that the two are no longer owned by the same company and having our 3 family members (aged 67, 87, and 90) join us for dinner one night and to watch the sunset on the beach another night became HUGE issue...apparently based in the size of our room and it's occupancy limit, even though the visit was only for a few hours each time. After much "discussion" and the Manager "making an exception", they were allowed to come in. This just left such a bitter taste in our mouth. We understand the need for security and we were grateful for it but this policy of not allowing g guests of guests to visit only added to our frustration with the resort.
The final night we dined in the dining room and both of us thoroughly enjoyed our meals. A good ending but all in all, we will not return to Paradise Village Resort and Spa.
Paradise Village: Well Named
Feb 17, 2024
1. Security: This is a gated community in a "wealthy suburb" of Puerto Vallarta. I could go into detail, but we do not worry about our grandkids here. (This is not the Hemsley (Lotte), nor The Drake, nor their contemporary counterparts; this is an excellent hotel located in a yacht club suburb.
2. Beach: There is a Palapa for everyone, and the leaves are so tightly hewn that I never need to apply suntan lotion (offer not valid for Irish, Manhattanites, or other almost-albinos).
3. On-beach service: simple but excellent food is available and is served by attentive friendly waiters. No Portland-style hipster-service attitude here.
4. Agua Purificada: The tap water is safe to drink.
5. Clean: Not merely clean, but cleanly constructed and maintained. Even the best places in Mexico often suffer from rushed, somewhat sloppy construction ... crooked electrical outlets, unfinished plaster, visible plumbing, etc. Not here.
6. Adult pool (>45)/Children pool (0-44): The kids and families have their own area, just far enough away that their incessant noise is drowned by the ocean waves.
7. Paradise Plaza Shopping Center: Some hotels have a shop. Paradise Village has a Mall. Adjacent to the hotel gates is an American / Canadian-friendly shopping mall, with a large grocery, ATM, pharmacy, clothing, liquor store, taxi stand, etc.
8. Emergency Medical: I know nothing about the emergency room one block up from the mall, but it's there.
I could keep going, but I would think that's enough.