TripAdvisor Traveler Rating

We booked at Paradise Village based on reviews and their website - it was our first time to Mexico, and obviously our first trip to this area and resort. We were a little apprehensive before we arrived as to whether it would be like the website/reviews - and it was - in fact, it far exceeded all expectations that we had. An absolutely stunning location, beautifully kept grounds, and very helpful, friendly and knowledgeable staff. Food quality and variety was amazing. We did the all inclusive plan, and it was well worth it - not least from the point of view, that my family could have what they wanted, when they wanted, without having to worry about the money which improved the enjoyment of the vacation no end! My family loved the birds that they have at the resort - they are very well cared for, and it was a privilege meeting Daisy (tiger), and learning more about her story. A truly wonderful stay.

We love this resort right on the ocean. The condos are well equipped. The staff are very friendly, especially our waiter on the beach, Sergio!! He’s the very best! The resort offers a variety of restaurants to chose from if you choose not to do all inclusive. There’s a well stocked grocery store just a short walk away. The Spa Palenque was fabulous. Absolutely gorgeous with a variety of treatments and facilities to relax in luxury.

We’ve been members at Paradise Village for almost 20 years, checking in took almost an hour and a half because the rooms we called about and booked online were not the rooms they give us. We finally spoke to the manager who finally helped us out because we brought my son and nephew along, and they had them in a different building not even close to us. The manager was very helpful to rectify the situation, but it took a long time, but to move my son over we had to pay an additional $400 which they should’ve just corrected. We actually purchased all inclusive for my sons and just so you know everything is not all inclusive so you better check out what you’re paying for. During our update meeting, we asked if our nephew can use the gym and they said not unless he pays $25 a day which I thought was ridiculous since we had so much trouble during check-in and there was no consolation to even give him like a week free pass. My son and nephew are signed up as all inclusive but some of the staff when they see your all inclusive they weren’t getting the service that they paid for because with all inclusive you don’t have to provide a tip. So they might order a corona beer and they would give them a Pacifico or order a mixed drink and make it very weak or might not taste like the second drink because they do a two for one at a certain time of the day and the drinks didn’t even taste the same. They have made changes at the resort and they’re doing some updating and they are changes for the better. It’s looking a lot better to help service the customer. The rooms are very nice. Well maintained and clean, and air conditioner is wonderful. With all the trouble we have had and being members for almost 20 years we are not sure if we’ll return to this resort, we could probably do a lot better at other places who actually include you being able to go to the gym instead of paying extra for it and maybe getting better service for all inclusive that actually means all inclusive. One thing that really pissed me off was the first night we got here. We wanted to go have dinner at the restaurant on the beach and they told us it was closed and we were not allowed to eat there because they had scheduled a wedding so we could not eat there. I’m in my late 60s and my family has been going on vacations together for about 20 years now and we travel about three times a year and this has to be the worst experience to date. We have always enjoyed coming here, but things have changed and we’re not getting the service we are used to without the hassle.

Service from the waiters is bad and attend you with bad attitude sometimes, no canteen in the room neither, might be good to have snacks, water, drinks at the room. The rest of the hotel is nice, the restaurants are also fine, rooms are also a bit small but acceptable.

Mayan style contemporary resort, on the beach , poolside and Oceanside service. Great rooms. Perfect weather. No humidity or thunder storms in May it’s a bit lonely going on your own for a week there isn’t much to do at this time and they don’t create situations for people to meet , besides expensive trips