TripAdvisor Traveler Rating

This was my eighth time at this resort—and my third time visiting since it became a Hyatt property. We traveled the week of 10/26–11/2. I originally had a group of 32 scheduled to visit the Dominican Republic, but as a Louisianan who knows firsthand how damaging hurricanes can be, I grew concerned about the storm that ultimately devastated Jamaica. To avoid potential travel issues, I switched all 32 of us to the Hyatt Ziva the Sunday before our trip, since the forecast there showed nothing but sunshine. All but five of my travelers stayed in the Club Tower. All of the restaurants were open, and both the food and service were very good—some restaurants stood out more than others, but there was nothing to complain about. The resort was in the final stages of a refresh during our stay. Work was still being done on the elevators in the main building, but the noise and dust were kept to a minimum, and the five guests staying there loved their newly remodeled rooms. Food: very good. Service: very good to great. Beach: awesome. Evening shows were held in the Plaza or the Sports Bar, I still prefer a resort with an actual show area, but the layout is small so I understand that it is not possible. I’m still not a fan of having only one bar open at night; I really miss having a lobby bar where people can meet up. That said, more couches have been added outside of the sportsbar since my last visit, which made for comfortable gathering spots. During our stay, the resort had to shut down the entire electrical system for a necessary repair (as explained in the note left under our doors). The power was out for at least ten hours. While it was certainly an inconvenience, I have to commend the management team—they kept the fun going as best they could, and restaurants continued serving guests on the patios of the lower-level dining areas. Things happen, and overall we were impressed how well the managers "handled" the situation. Out of our 32 guests, six of us were returning, and the rest were first-timers—but everyone now wants to go back. We were also lucky enough to witness turtle releases every night, which is truly a sight to behold. Overall, there was nothing major to complain about, and we will definitely be back.

Whole experience exceeded our expectations. Service consistently friendly and attentive. Additional kudos to Brenda’s yoga classes and Kayaking tour with Kevin for top quality included amenities. If you have a chance to visit the spa, the experience is heavenly with the included Hydro circuit and fabulous massages with Irma and Amalia! Attention to detail and great meals also highlighted the visit!

Have visited Hyatt Ziva in Puerto Vallarta five times and enjoy each experience! Highly recommend! Staff are excellent!

Our recent stay at Hyatt Ziva Puerto Vallarta was a mix of wonderful memories and noticeable disappointments. We’ve been visiting this resort since 2017 and have always appreciated its beautiful setting and warm hospitality. This visit, we once again enjoyed the delicious food, attentive service, and the glorious ocean view from our balcony in the concierge building. The room was comfortable and well-appointed, maintaining the charm we’ve come to expect. However, we couldn’t help but notice that the overall upkeep of the resort has declined. The faucet to wash feet in the outdoor shower was broken for the entire week of our stay, and one of the sinks in the main women’s bathroom in the lobby was missing both its faucet and handles all week as well. These maintenance issues detracted from the otherwise relaxing environment. The most disappointing experience came from the new gift shop, where we were charged $44 USD for a single bottle of sun lotion spray. When we asked to confirm the price in U.S. dollars, the attendant laughed at us, which felt disrespectful and unprofessional. Frankly, that kind of pricing and attitude felt like highway robbery and left a very poor impression. We still love the resort’s location and many of its staff, but we sincerely hope management takes steps to restore the property’s standards and address customer service concerns. Hyatt Ziva Puerto Vallarta has always been a special place for us, and we’d love to see it return to the level of excellence it once had.

Awesome location with quiet beaches and plenty of space. The landscaping and natural beauty is always inspiring. Clean spaces and responsive staff ensure a safe stay. A wide variety of all-inclusive restaurants with amazing views. Plenty of pools to please everyone in the family. A nice mix of couples and families with children.