TripAdvisor Traveler Rating

First time at the resort and it was fantastic! Staff were amazing, restaurants delicious and the club tower upgrade fabulous! View from our room incredible. It was quiet and clean as well. Would definitely return. Showers were a bit dicey with hot/cold water. Still, we would book again. Close to town which is great. Roughly a 10 min cab ride. Would like to thank Alondra, Adi, Natalio, Susana, Alejandro, Miguel, Carlos, Sophia, Oscar literally everyone was so kind and friendly! Thank you for your amazing service! Nena & Taylor

We recently stayed at the Hyatt Ziva in PV and, overall, I’d rate it closer to a three-star. Cleanliness wasn’t great, nothing terrible, but definitely below what you’d expect from a Hyatt. The food was fine overall, nothing special, but the Italian restaurant was actually really good and a standout. Shoutout to the staff for great service in this restaurant! The pools were a big letdown. They’re small, not very well maintained, and get crowded fast. The cabana situation is also frustrating—you basically need to pay for a cabana to enjoy being poolside, but they’re almost always sold out. The club lounge didn’t feel exclusive but we still enjoyed it plenty! Worth the upgrade in my opinion. Overall, the vibe just wasn’t my jam—it lacks the polish and feel of a higher-end resort. The beach, though, is amazing. Easily the best part of the whole property. If you’ve stayed at a really good all-inclusive before, this one just doesn’t compare. It feels pretty low-end for a Hyatt.

We just returned from a beautiful vacation at this hotel, and overall our stay was very nice. The highlight for us was definitely the beach and the sea — absolutely the best part of the property. The check-in process was smooth and very accommodating to our needs. A special thank you to Luis at the front desk and Gabriela, the manager, who assisted us with the cabana rental. We stayed in the regular section (not the club level) and honestly didn’t feel like we needed an upgrade. The cabana rentals are heavily advertised, but for our needs, they weren’t really worth it. We booked one for two days. While we received great service from Israel and David — who were very attentive, especially with the kids and their drinks (they loved the coconut drinks!) — the cabana itself got too hot and sunny. I had to cover it to create more shade, and the kids only used it briefly. The cabana menu was mostly fried snacks and sandwiches, so if you’re looking for healthier options, the buffet is a much better choice. Cesar, the cook at the buffet, prepared fresh grilled fish and steak for us daily — exactly what we were looking for, and it was always delicious. The buffet service was also excellent. Hector, Angel, Soledad, Sandra, and the rest of the staff were very hardworking, constantly moving and making sure everyone was served quickly and efficiently. We really enjoyed all the restaurants, but surprisingly, our favorite was the Mexican restaurant. Even though we don’t usually eat Mexican food, the experience there was excellent. The service was very personalized, and Joel and Edy made sure we were very well taken care of. The grounds were very clean and beautifully maintained. One thing we really appreciated was the pool towel service — the towels were thick, high quality, and available without needing cards or worrying about limits, which made things much easier when traveling with kids. We also loved the smoothie station, especially the fresh papaya smoothies we enjoyed daily. Our room was cleaned every day and kept in great condition. The kids used the kids’ club a few times — there were some nice activities like cooking classes and sandcastle building, although many activities were indoors, so we didn’t use it as much. The staff there were very kind and responsible. I especially appreciated that when I allowed my daughter to come back on her own, they made sure she was safely taken care of and escort her to our sun bed . Overall, a very enjoyable stay with excellent service, beautiful surroundings, and a fantastic beach experience.

We went for a wedding. While the overall experience was ok, the wedding food was terrible and the set up made it very hot. During our stay the food was fine but not spectacular (not sure how it can be with such a large property). Breakfast was always amazing. Staff is amazing. They sometimes seemed understaffed which made it hard on the amazing workers. The food at the wedding was the worst that we had during our stay. It was a shame as it should have been acceptable. Officiant stumbled through ceremony. It was a lot of money to spend for a destination wedding that was meh.

My family just did 7 nights at the Hyatt Ziva, returning April 2. The resort exceeded our expectations with great food, good drinks, amazing service, and a fun beach to hang out on. Kids Club was clean and safe and most of all... FUN! (two girls 5 and 9 found things to do every day there for a break). The restaurants were good, and it's a nice quaint resort where you don't have to walk ten minutes to get somewhere. All of our meals were good, the rooms were clean and well-maintained, and it exceeded our expectations. It's a pretty relaxed vibe. The kids wished there was a bigger pool with a slide or something, but they got by with floaties and diving.