TripAdvisor Traveler Rating

This was our third trip to the Hyatt Ziva, and it was amazing! The room, the food, the beach, it was all wonderful!! The staff make you feel like family! I hated to leave! There are plenty of activities to keep busy, or you can kick back in the pool!

Swim up rooms have fabulous views. Restaurants are all special places with fine foods. The resorts has lush tropical surrounding, making walking to restaurants ,pool areas and lobby areas a calming trip.

There was great service in parts of the resort. This review is not reflective of some of the great staff and people that are working here. However certain processes and aspects of this resort made our stay uncomfortable. I'll start with the positives, the Pureza restaurant, buffet, beach server Marizia, Kevin, the Front desk, porters were all wonderful. As well as the hostess Daniela and Yareth the Captain were great. However the negative aspects began on our 4th day were they made us feel unwelcome and uncomfortable. We went for dinner in the Italian restaurant. First we had to wait even though we had reservations, meanwhile there were multiple tables available. And then we received the worst table in the restaurant, which initially I though wasn't a big deal. People came after us and got not only better tables, didn't have to wait, ordered food and received it quickly. Meanwhile we waited for 30 min just an appetizer (which was bread), and then 40 minutes later we got our pizzas. While we were still waiting for our food, I asked the waiter and chef why were we waiting so long, if the individuals who came after us had already received and finished their dinner? They explained to me that they are making it in the moment. Which doesn't make sense, I have worked in the kitchens before so I know what the process is like. After leaving a review we were approached from the management team to make amends, and then instead of creating a solution and leaving us alone. We were then continually harassed, approached and made to feel unwelcome. It's fine if you make a mistake, but we are here for a vacation, and are not interested in arguing about a past event. We had 4 days of a wonderful experience and were planning for come back, especially with the the other negative experiences.

We had a wonderful stay! Everyone was helpful and pleasant. Our biggest problem was that the ATM for Pesos was not working our ENTIRE stay. We had 2 great waiters/bartenders in Carlos Castaneda and Cesar A Rodriguez. They took care of us every day. Mexican buffet night was the best food for all of our stay- don't miss it!

I spent 7 days and 6 nights at this hotel. Booking: They had an option to prebook airport transportation with a third party Discova. which in my case traveling alone was great being able to schedule that ahead of time. They have a Discova representative at the hotel. Check-in: It was really hot the day I checked in and I was met with popsicles and cold towels. OMG that was amazing. IDK if other hotels do this but they should. Room: Air conditioned, the fridge was restocked with bottled water, soda and beer. everyday. Housekeeping was on their A game every day walking back into the room every afternoon it was like walking into it right after checkin. Location: one of the main reasons for booking this hotel was that the beach is relatively privately mean as private as a resort beach could be. There are rocks on either side of the beach so the amount of people actually walking around the property wasn't all that much. The view from everywhere in this hotel was amazingly beautiful. The Food: the most important part about visiting Mexico... the buffet Vivaz was great good variety of food. they had a both traditional Mexican foods and American foods. I went to 2 other restaurants Casa Grande and the Blaze the food from both of these places was Amazing. Staff: Super Helpful, Friendly, Nice, and Patient. It was my first ever all inclusive resort so the patience part was great. Beach and pools: the infinity pool was short person approved. and watching the sunset from the pool was great. it was a picture perfect view.and beach you could literally stay out there all day and just relax and go to the bar and order all the drinks your heart desires. Spa: my masseuse was Amalia. I went in with a lot of tension and a whole lot of back pain. and I left with less pain. massages aren't magic but this was close. and the facial I got my face was so soft after. if you get there early enough someone guides you around the different areas my person was Paola. They have a steam room, sauna room, 2 different rock walks, hot tub, scalp massage in the hot tub, infinity pool with jets, and like 5 different showers with cooler water each shower is different. Safety: There is a main gate where their person documents all people leaving and entering the property even taxi drivers name and vehicle number. Taxis are waiting right outside the gate. bell boys can get you one real quick. Check-out: Quick, easy, painless