TripAdvisor Traveler Rating

We just finished an amazing stay at Hyatt Ziva Puerto Vallarta, and we’re already trying to figure out how soon we can come back. The resort is beautiful, the mountain/jungle/sunset views are incredible, the food is great, and the whole place has such a fun, relaxed atmosphere. One of the best parts of this resort is the people who work there. They make you feel like a VIP. A HUGE shout-out to the E-Team: Javier, Kevin, Leo, and Alberto! These guys brought the fun. They were energetic, entertaining, and always seemed to know exactly how to get people involved. Tamari Restaurant was one of our favorite spots. Rafael, the bartender, makes the BEST margaritas.. and at some point we stopped asking what he recommended and just trusted him completely. Jose Luis, the manager, was wonderful and made sure everything was running smoothly. And Alondra and Claudio, our servers, were fantastic. They were friendly, attentive, and always made us feel welcome. Food worth mentioning/recommendation: Tamari: spring rolls, ramen soup, mixto fried rice (regular seating) Melanzane: burrata salad, eggplant soup (yes!!), lasagne. Juan is an awesome server! We enjoyed chatting with him. Blaze: baja fish tacos (lunch), corn cake (dessert at dinner) At Vivaz Restaurant, Eddy was such an attentive server and always made us feel welcome. Wendy, who makes the omelettes, deserves her own fan club. Nothing says “I’m officially on vacation” quite like having someone make you the perfect omelette to start your day. The adult pool was another highlight, largely thanks to Joel. He was AMAZING. He was constantly bringing us ice-cold drinks and, even better, he remembered our orders! We also became regulars at the Deli coffee shop, where Azael and Nayeli always took great care of us. Azael has been working at the resort for 12 years, and his kindness really stood out. He was so genuinely friendly and welcoming. Nayeli was just as sweet. Between the two of them, they kept us properly caffeinated with yummy lattes. A special thank you to Brenda at reception/dinner reservation. She was incredibly helpful, always smiling, and made us feel welcome from the beginning. The property itself is gorgeous and well maintained, but what makes it special is the staff. Every day we interacted with people who genuinely seemed to care about making sure we were having a great time. That kind of service is what turns a nice vacation into a GREAT vacation.

Just finishing up our week stay and I’m very pleased. My family especially enjoyed the friendly pool side service from Diego, Joel, and Alejandro. They are the best. They treated us like royalty and made our stay amazing. They really went out of their way to make sure we had everything we could possibly need and much more.

Beautiful resort. Loved the Aqua Zen fitness and yoga classes with Laura. Our entire family (kids and seniors) enjoyed these classes. Highly recommend! Resort staff are exceptional, Luis at pool bar especially. We’ll be back to Hyatt Ziva soon!

Paradise! It was our 4th time coming and we'll be coming back! We were treated like royalty and the property is as beautiful as it gets!

Truly Amazing! The beach is boat free (I.e. NOT like Mismaloya), the water is clear, the staff is friendly, and the food was varied enough to keep us satisfied for 5 nights. We found the staff to be more than accommodating to our requests and we enjoyed a fantastic stay due to staff that go above and beyond to make you comfortable. Please note you need to show and understand how to request things appropriately outside of your own cultural context. If you can figure that out, then any small issues with the updated (but understandably aged infrastructure of the original Camino Real built in 1969) and you’ll be just fine. We will certainly return again - and we run on the picky side, tbh.