TripAdvisor Traveler Rating

I'll update this review once I've stayed, but I'm already skeptical of this experience given the lackluster service from both the concierge and the airport transfer contact. We arrive next week for a week of vacation. The concierge reached to to offer to help us with the stay, but it seems to solely exist to sell upgrades and experiences rather than to help with anything else related to our stay. They are slow to respond and in fact the contact on the website, Beatriz, doesn't even respond to her email. On top of that, I've emailed the airport transfer contact twice now with zero response. Let's see how the stay goes.

Everything was fantastic during our stay. We had an incredible experience, largely thanks to the exceptional staff. Doña Carmen did a wonderful job keeping our room spotless, and Azoel at the juice bar was super friendly—his juices are easily the best! A huge thank you to Brenda, the concierge, who was fabulous in handling dinner reservations for our large party of 11. We also want to recognize Angelica and the other hosts at the Viva Buffet; she was so helpful and made our "Los Tres Reyes" tradition feel truly special. Everyone at the hotel was friendly and welcoming, making this our best New Year’s celebration ever. Thank you to the entire Hyatt Ziva Puerto Vallarta team!

Such a great experience. Our room in the club tower was nice and had a beautiful view. The food was really excellent and so substantially better than a trip we took to the same resort at the same time a year prior at both the buffet and a la carte restaurants. The beach stood out as a highlight with warm water, soft sandy bottom with gradual depth and variable surf (most days very reasonable, a couple days were a bit too rough for me, though my teens liked that. The pool, exercise room, spa and activities we all great. The resort has an excellent location with just a short ride into town if you like to catch a cab and stroll on the Malecon. The price had gone up a lot since a year prior but at least you could see partly why with the improvement in food. My only negative comment is that the pull out bed was not comfortable at all (extremely hard and very small) and should be replaced.

Two vignettes that were emblematic of our experience. (1) We reserved cribs ahead of time. This was confirmed via email. I confirmed again at check-in. I followed up three times via phone and once with the front desk to get a timeline. I was told the cribs would be there in "ten minutes" each time. Hours after the kids' bedtime, I was told the hotel was out of cribs. This was unwelcome news, given we had a toddler and an infant. (2) Some food orders, such as our order for chips and guacamole, took up to 75 minutes to receive. This is so even when following up several times and seeing that other tables received guacamole, thus it is clear there was guacamole in the kitchen.

Just got back from a week at Hyatt Ziva for winter break with college-aged kids. Overall the hotel is good, but I'm on the fence about going back. Here's the good & bad. Good The property is medium-sized so it's really easy to walk around, and there are a lot of activities to do. Overall the staff is very nice. Check in & out was very fast. The beach is beautiful and only accessible by this hotel because there are rocks on either end of the property. The gym is pretty decent for a hotel gym. The hotel is only about 5 minutes from town so it's very easy and cheap to take a cab or Uber. The rooms are spacious with lots of places to put your stuff away. Nespresso coffee maker & pods in room. Bed is very comfortable. The kids made new friends and the other guests were very nice. Tips are included in the room price. Bad The hotel is a little dated, needs a face lift, especially in the rooms. The food is mediocre and portions are small. I was told by other returning guests that this was the worst food ever, historically they said it was better food. Some of the hostesses in the hotel restaurants seemed confused and were very slow to seat us even though there were empty tables. I think they were short-staffed which is unfortunate during their busiest season. Waits for the food was long. The quantity and quality of the alcoholic drinks was low. As typical, it was nearly impossible to find chairs at the pool & beach because people would claim them very early in the morning and never come back. There were rarely clean pool towels available. On a side note, we went into town and had dinner at El Dorado and Yeo and it was great. The zip line activity was awesome.