TripAdvisor Traveler Rating

First, I want to acknowledge the many staff members who work incredibly hard and go above and beyond to make guests feel welcome and ensure they have an enjoyable stay. They absolutely deserve recognition and praise. That said, the overall service experience was inconsistent, and the food was average at best. One of the things that left the strongest impression on me was the entertainment setup. I was genuinely surprised and disappointed that the performers did not have a proper stage and were instead expected to perform in the hotel lobby. Watching talented performers, particularly those putting on a circus show, trying to deliver their acts in such an unsuitable setting was uncomfortable and frankly embarrassing. A resort of this caliber should provide its entertainers with a proper venue that showcases their talent and allows guests to fully appreciate the experience. Another disappointment was the lack of attention to special occasions. We mentioned on two separate occasions that we were celebrating my birthday, yet the day came and went without so much as an acknowledgment. On the day we rented a cabana, a staff member specifically told us she would bring a special birthday cake, but nothing ever arrived. It wasn't about the cake itself, but rather the promise of a thoughtful gesture that was never fulfilled. Ultimately, I would describe the experience as hit or miss. There are some truly wonderful people working at this property who elevate the guest experience, but the inconsistency in service, average dining, and disappointing entertainment setup fell short of what I would expect from a resort of this caliber.

My stay at the Hyatt Ziva Puerto Vallarta was appreciated. The rooms were grand with an ocean view. House keeping did their big one each time they came it was so clean. The atmosphere of this establishment felt safe and enchanting. There was something different to discover each day. This resort is only 10 minutes from Zona Romantica where there is more beach and a line of restaurants and businesses. It is easy to catch an Uber to and from the resort. The roar of the ocean was the only noise I was able to hear at night and during the day there resort was quite peaceful. Hyatt Ziva Puerto Vallarta had 4 restaurants, a spa, gym and 6 bars. My favorite restaurant on the resort was Blaze. The steaks there were good with the full 3 course meal. The service here was excellent. I had the pleasure of knowing and meeting Kevin, Leo and Johnathan that helped me with whatever I needed at any given time.

Hyatt Ziva Puerto Vallarta has it all if you are not bothered about a good evening meal. Its location on a secluded bay is picturesque and numerous pools are ideally positioned right on the bay. There are two adult pools which is a nice option if traveling without children. The rooms are clean and of a good size as well as the bathrooms. My only negative point about this hotel is the choice for evening meals. Firstly, the buffet was not open in the evening which is always a good fall back place to eat if one does not feel like a nice sit down served dinner. Here for the evening there were only four restaurants to choose from and the quality and choice of food in these was not of a high standard. Also not all were always open so you had to juggle your calendar to make sure you could get an evening meal. The hotel’s location is out of the main Puerto Vallarta area which is nice and quiet but options for external dining is a taxi ride away. If this hotel could improve on the evening meal option it would be a perfect 10.

????? We had an absolutely amazing experience at Hyatt Ziva Puerto Vallarta! A special thank you to Diego and Arce for their exceptional service. They were incredibly friendly, attentive, professional, and always went above and beyond to make sure we felt welcomed and taken care of. Their outstanding hospitality truly made our vacation even more enjoyable and memorable. Diego and Arce are a perfect example of the kind of employees who make a resort stand out. They deserve special recognition for the excellent service they provide. I highly recommend Hyatt Ziva Puerto Vallarta, and I especially recommend asking for Diego and Arce — they will make sure you have an incredible experience! We loved our stay and will absolutely be coming back! ??????

The place is very nice, the view, pools and common areas are bery good, but do not expect something remarkable. Buffet is lower than average. "Speciality restaurants" are a little better, but for the good meals, you need to pay more, they are not included in the "All inclusive" plan. That is ridiculous. People is very friendly and very kind, services are good. The atmosphere is to relax and spend time with the family. So if you enjoy your family, being together and relax, is a good option. If you are looking for a VERY good Buffet and Drinks, this is not the place.