Hyatt Ziva Puerto Vallarta reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

13612 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Fantastic service

Discover285581 (Maple City, Michigan) on Jan 26, 2023

The wait staff and chef were outstanding!! Our guys went Charter Fishing and brought make Mahi-Mahi and the chef at Blaze took and made a delicious meal for all of us. Noe was our server!!! He was personable and friendly!!! Thank you so much guys!!! Love to you all- ?? Your Michigan Friends (Chuck & Bev, Phillip & Stephanie, Matt & Amy)

TripAdvisor users rated this property 5 out of 5

Fantastic vacation

Leona202301 (Vancouver, Canada) on Jan 26, 2023

I can't say enough about what a fantastic all-inclusive this was. From beginning to end, everything was top notch. The staff and service is truly above exceptional. The food was excellent. I only wish that we could have had a couple more days.

TripAdvisor users rated this property 4 out of 5

Frist time visitor

VickiD01 on Jan 26, 2023

Overall, a great place I would go back too. Just a few minor issues with our room and where it was, I recommend that if you book through expedia you make extra sure you have the type of room you want clearly marked.

TripAdvisor users rated this property 4 out of 5

Don't get the plunge pool (maybe in the summer)

ericT266JE on Jan 24, 2023

Food was great. They do need to work out their reservation system though (some said yes, some said no). Plunge pool was cold when we arrived. Website said all pools were heated. I asked and someone said they would fix the pool / turn it on. They said that it was too noisy to heat, for the room below us, but they would turn it on by request. I requested the plunge pool to be warmed 3 times, and each time I was told they were on it. It remained cold. Then, two official looking maintenance guys came to our room an hour before checkout (after 4 days there) and asked if they could fix the pool. I asked them to come back after we left. :( . Separately, a lot of delicious food at the restaurants. I wish they would post the days and the hours of each restaurant - at the restaurant entrance. There was a lot of confusion, and several people turned away disappointed, or told to come back in 45 minutes, etc. Beautiful location. The activities people seemed to make it fun. The entertainment was excellent and fun. There is something strange about the sheets and blankets on the beds. They are clean, but they are a little rough and somehow promote sweatiness - maybe they are too thick. An issue we haven't felt at other places or hotels.

TripAdvisor users rated this property 5 out of 5

Top notch resort

kinsci on Jan 23, 2023

Private beach that was clean, beautiful, and devoid of crowding. Consistently great food across all restaurants and buffets. Able to fully relax, engage in activities, parties, or any combination of these! Staff was friendly, attentive, and helpful. Resort grounds were clean, and packed full of tropical flowers outside, and interesting architecture and art inside. As an added bonus, we spotted whales multiple times during out stay.

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