TripAdvisor Traveler Rating

We really enjoyed our stay at Hyatt Ziva Puerto Vallarta. The customer service was stellar throughout our visit, and the staff consistently made us feel welcome and well taken care of. The resort grounds were clean and well maintained, the pool was refreshing, and we especially enjoyed spending time on the beach. We visited in early September and there were plenty of beach palapas available, which made it easy to find a comfortable, shaded spot without having to compete for chairs. Food was another highlight. The hibachi at the specialty restaurant was very good, the pizza was excellent, and the breakfast buffet was stellar with plenty of options to start the day. The biggest disappointment was the cocktails. Unfortunately, most of the mixed drinks we tried were only about a 2–3 out of 10. At an all-inclusive resort, we expected the cocktails to be much better. We also didn’t love the push to attend the resort’s timeshare/“fractional ownership” presentation. We would have preferred to enjoy our vacation without that aspect of the stay. Overall, though, we had a very enjoyable experience. The excellent customer service, beautiful and well-kept property, relaxing pool and beach, and several standout food options made Hyatt Ziva Puerto Vallarta a great place to spend a few days in Puerto Vallarta.

Service was excellent. The food was average at best and the room service selection was limited, alcohol in the drinks was barely enough to taste. The staff are excellent, the rooms are clean, and the view is excellent!

from check-in through the entire stay room was clean had a semi private pool off our balcony, which was very nice, all the staff from check-in, housekeeping, room service, and of course the bar staff loved to swim at bar pool. We had such a wonderful time. We’ve already booked two upcoming trips again

Food was awful and the service was pretty bad too. Not a resort I'd pay any money to vacation at when there's plenty of other great properties nearby.

Love the club tower room and balcony. Great food at all of the restaurants. Impressed by the food variety at the buffet (and how good it was). Amazing views of the beach, ocean, lush hillside and well manicured plants/landscaping around the resort. The staff is incredibly kind throughout the resort (the nicest staff anywhere I’ve been). Love this resort and will be back. So relaxing and had a great time all day every day.