TripAdvisor Traveler Rating

Hector and Angel at Vivaz are spectacular. Hector at blaze is awesome. And everyone in the entertainment team is also great.

Poor customer service at check in. Everything else was top notch, but that definitely will make us reconsider next time.

Overall a great experience at the resort. Loved Blaze restaurant. The ocean front location, food, ambiance & most of all the delightful, friendly & helpful staff including Alondra, Hector, Angel, Christian, Delilah & Ary. Luis at the Casa Grande restaurant was wonderful! Our favourite bar tender was Ivan. Kevin with the kayaks was a hero rescuing our daughter’s prosthetic leg from the ocean. Leo with the pool activities was great! Everyone was friendly & helpful & inclusive of our young grandchild. I would skip the Italian restaurant. Food was just ok & staff were aloof. Our only negative staff interaction was with Oscar G who was rude, manipulative & will do anything including lying to try to sell you a “timeshare”.

The hotel was nice except for one incident. We had a wedding contracted book of rooms. Some guests stayed offsite. Several bought a night or day pass to come and hangout and celebrate with everyone. One of our guests came to the lobby right before his night pass expired. Guest services came up to him and confirmed his name. They then told him he had to leave. He explained to them he was just finishing his drink and then would get a uber homes they told him no and forced him to leave the property in the middle of the night down a poorly lit road. There were witnesses. He was calm and polite all the way through. They refused him to get a uber home. This was pretty messed up and when I found out about this and asked told the front desk, they didn’t act very surprised by this and just said “ok”

Everything was so good! The people. The food. The views. The bars. Highly recommend getting out and seeing the town as well. Did I mention the food??? Truly fancy. Not typical all inclusive resort cafeteria dining. Also no nickel and diming. Room fridge is free and restocked. Room service is free anytime. We took full advantage of the resort (minus the lobster tomahawk and spa options) and had zero additional room charges. And there is so much attention to detail! I had an unexpected bottle of wine placed on my table during cleaning with a warm welcoming note. My neighbor's door got decorated with "happy anniversary". Excursions offered are not affiliated with the hotel but we were very satisfied with what we did - well worth the cost as well. Will definitely stay here again!