TripAdvisor Traveler Rating

Do not bring your family to Hyatt Ziva Puerto Vallarta. This property is supposed to be a family-friendly resort, but it is plagued by severe safety hazards and a management team that completely avoids accountability. In June 2026, our three-year-old son was physically injured in the pool area due to cracked and missing tiles (twice - one foot was a minor cut and the other was a severe cut resulting in bleeding for over an hour and a visit to the hotel doctor and prescribed medication) . The hotel was fully aware of these dangerous, deteriorating conditions but failed to block off the area or fix the hazard. Our child paid the price for their gross negligence and now has a possible life-long scar on his foot. When we raised this serious safety failure, the hotel tried to brush us off with a standard, insulting gesture of loyalty points (which would not even have covered one night stay there). A token amount of points does not fix a traumatic injury to a toddler. Worse yet is the complete lack of professionalism that followed. We sent a formal response rejecting the offer, followed by a written follow-up a month later in July. Management has completely ghosted us. They refuse to respond, refuse to acknowledge the incident, and refuse to provide the corporate risk management contact info or incident report number we requested. As loyal World of Hyatt members, we are appalled. This resort has zero standard of care, poor maintenance, and a management team that hides from guests when a child gets hurt. Avoid this resort at all costs.

We stayed for 6 nights at Ziva for our 10 year anniversary and we had an incredible time! During the day, it felt calm and relaxing. Although it's a family friendly hotel, it never felt like there were too many kids. The adult pool is where we spent most of our time. It has a swim up bar and the bartenders are the best! We loved the asian restaurant (Tamari) and ate there 3 out of the 6 nights. The teppanyaki is a must but be sure to reserve! We also enjoyed dinners at Blaze. The ambience was great, right on the water/sand. I enjoyed the mahi mahi both nights we ate there and my husband had 2 different steaks (rib-eye and flank with chimichurri). Everything was great. During the day we spent a god amount of time in the Sports Bar because it was World Cup time and they always had the bar ready for plenty of patrons. The food was shockingly good there as well. Highly recommend the wings and the al pastor tacos. The chili dog was great too. They do a great job with entertainment. There are events throughout the hotel every day. We were pleasantly surprised by how much fun the foam party in the adult pool was on Saturdays and Thursday at 3pm. Our room had a great view (Ocean facing King room with balcony). It was very spacious and the view was great. It's nice that the hotel is nestled away in its own little cove so people from other hotels aren't walking up and down your beach. It feels very private. We would highly recommend the hotel for anyone visiting Puerto Vallarta!

Great resort. Lots of friendly assistance at check-in, during the day, and a check out. Hyatt Ziva, Puerto Vallarta had great restaurants and a wonderful beach with lots of activities for my family. It was also very easy to relax in the room and outside as well. All the interactions with anyone at the hotel were friendly and positive. The staff in charge of security at the front gate took their jobs very seriously, This made us feel quite safe while we were on the property.

Pros: The beach and how private it felt. Sunsets were beautiful. Cons: food was below average. It was odd that the buffet wasn’t open for dinner and selection was quite limited when it was. Entertainment was lacking for night time. Club level room was spacious however many components not working, and maintenance never came after requesting.

We have had the pleasure of staying at Hyatt Ziva with my family. It is difficult to describe how much we enjoyed our stay. The hotel location is ideal, far from the city's noise and on a secluded, beautiful and clean beach. The food variety, especially that we are all gluten free eaters, was amazing. The whole hotel area was sparkling clean and the room cleaning service kept our room spotless. However, what exceeded everything was the amazing staff and the way they treat guests. So many of them were willing to go the extra mile to keep us happy and satisfied. Cezar in the main restaurant, made sure that my daughter, who is not only gluten-free but also allergic to eggs, had fish to eat. The staff at the coffee shop baked a full plate of gluten free, egg free, chocolate chip cookies and made sure to also share the recipe. The staff in all the restaurants, the staff organizing the activities on the beach and in and around the pools, the staff at the pop-up food stations, the reception staff, all were amazing and I am only sorry that I did not write down their names. Kudos go to management for keeping the hotel in such a great condition and for keeping your staff happy and accommodating. We actually started planning our next time in the hotel while we were still there.