Hyatt Ziva Puerto Vallarta reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

14565 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Beautiful hotel with lots of activities for all ages. Pleasantly surprised!

claudiabL2829HK (Houston, Texas) on May 18, 2024

e would go back in a heartbeat. This hotel is hands down one of the best All Inclusive properties we have ever stayed at. We felt safe, we loved the private beach with zero proximity to other hotels or beach vendors and the staff was amazing.

TripAdvisor users rated this property 1 out of 5

So far not good

Monique N on May 18, 2024

We booked a wedding nine months ago, we have a guest count of over 60 people. We have spent close to $100k in room reservations, wedding package and fees. As agreed, our credit cards were charged 30 days ago. My daughter the bride checked in a few days ago with our wedding coordinators and was informed the guests that upgraded their rooms to swim up rooms will not be available because of a remodel. Note, the hotel has not contacted any of these guests and instead are receiving confirmations of their upgraded swim up rooms. So, Hyatt has decided it is best to inform the guest upon arrival at the hotel. The Hyatt is a major corporation that specializes in the hospitality industry they should know better. As soon as a remodel was decided THEY should have reached out to guests. Or better yet when a remodel was decided they should have chosen a date in the future and blocked those rooms. It is simple logistics planning. Right now all we get is this is out of our hands. I push for answers, like why have you not called these guests move us to the other swim up rooms, but same answer this is all we can do and is offering a $44 upgraded tub room. As of now they said we will be upgraded to a hut tub room. Sorry a swimming pool vs a hot tub is not an upgrade. How do you fit 12-14 people in a hot tub. I have requested multiple times for them to contact me ASAP to resolve. The reservations manager told me over 34 hours ago she would have our contact call me and to stay by my phone. No call and now it’s Saturday and we fly in a few days. How disheartening our guests will be arriving and will check in and find the disappointing news. Yes, I will do the Hyatts job for them and inform our guests. Stay tuned future Hyatt guests to see if the Hyatt does the right thing. A nice start will be for them to contact me.

TripAdvisor users rated this property 5 out of 5

Amazing hotel

Christopher J on May 18, 2024

Amazing resort, impeccable service, delicious food, great beach! We spent a vacation my boyfriend and I and we were amazed by the quality of everything at the resort. The hydrotherapy at the spa is so relaxing and really not expensive! We will return for sure!

TripAdvisor users rated this property 5 out of 5

Scarlet and Brenda are so fun

Sherpa677986 on May 17, 2024

The resort has been great and a big thank you to Scarlet for being so friendly and bringing the fun energy to our group! She set up volleyball for us and our friends won the tournament. Scarlet also invited us to her foam party which was so fun dancing.

TripAdvisor users rated this property 5 out of 5


Travel2424242424 (washington) on May 16, 2024

The Hyatt Ziva PV is by far THE BEST resort in Puerto Vallarta. The facilities, the food, the private beach, but most importantly the colleagues are incredible! Beatriz Ulloa is the Chief Concierge and is the friendliest and most caring employee at the property. She goes above and beyond for you and really knows how to personalize your experience! Her service and attention to detail is the best we have ever experienced throughout our travels around the world! The Front Office Manager, Jorge Chavez, is amazing and really made sure that we were comfortable and satisfied throughout or vacation. He is a superstar when it comes to Customer Service. Naomi Maldonado his #2 is so friendly and kind and always stopped what she was doing to check-in with us and say hello. The gentlemen on the beach, Adrian and Fermin, were so attentive and there for you if you ever needed anything. The always made sure we had a full drink in our hand and constantly took amazing care of our party. They work so hard in the heat and never lose their smile and attentiveness. Truly GEMS of the property! The activities every day are so fun and plentiful! There is always something to do to stay entertained and just have fun! We really enjoyed the Silent Disco! The recreation team does a phenomenal job for both adults and families. All of the food was amazing and exceeded our expectations! This is one of the greatest hotels on the planet and we will definitely return and return often!

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