TLDR of my review:
Stayed at beginning of June, family of 3 from UK staying in a junior suite. Weather was excellent.
Hotel is absolutely stunning, the grounds itself is worth a walk round for the wildlife and scenery.
Pool and beach area is very good and well maintained.
Rooms are dated (stayed in junior suite) but absolutely nothing to complain about.
Entertainment is very good. Staff are great and well worth watching the evening shows.
Food is good, don't expect anything exceptional from the buffet but you will eat well. A la carte restaurants are worth while to break up the days at the buffet. Overall I'd give the whole holiday an 8/10.
I feel the hotel deserves a full review as it does have its flaws but shouldn’t put anyone off staying here, I tried to change the hotel beforehand through Tui because of the negative reviews, decided against the extra cost and glad I did. I’ve split into sections to make it easier to read.
Resort + facilities 9/10
Excellent, the pool is very big with a pool bar, all the bars are nice and always someone serving.
Hotel grounds are stunning, with lots of wildlife.
People reserve sunbeds! Theres signs saying they shouldn't, we got into confrontation with someone who said we "Stole their umbrella" if that's a thing. Also witnessed a few others who got into confrontation. If you want an umbrella by the pool or the beach. Get there before 10am.
As opposed to some reviews we found the staff very helpful, always received drink at meal times. Sometimes took abit longer when busy, didn't get impression they were working for a tip. Some people may have had bad experiences with one staff member but it's not fair to bring the whole team down.
Food & drink 6/10
Good variety, expect standard buffet food. Fresh meat and fish and fresh pasta which is a plus.
There are birds at meal times...it is annoying. They fly around tables looking for leftovers, pooing on seats, myself and daughter sat in it twice! Check the seats before you sit! In the main buffet, the food is enclosed through a set of doors, but the beach area buffet, where they serve breakfast and lunch, the food is exposed so birds eat from the buffet, walking over the food, pecking at it and dropping it back, my wife tried to stop someone eating some fruit that a bird had in its mouth and dropped back in the buffet but with the language barrier they didn't understand. I would avoid eating at the beach restaurant 'La Palapa'.
Also, to the hotel, this would breach many food hygiene laws across the world, expect this to shock people as its not normal practice. A simple thing like covering the food could rectify this.
Another annoying misdemeanor was the soft drinks being flat. The hotel use big bottles of soft drinks and use it multiple times so the drink goes flat...it needs to be given in smaller cans, admittedly not a massive thing but something I feel the hotel should address as it got really annoying drinking flat lemonade for 2 weeks.
Alcohol was fine. Cocktails were quite sweet but remember you don't have to drink them! So I didn't, I drank the rum and beer and all was good.
Stayed in standard junior suite. Very good size, huge bath and shower. Comments about it being tired are correct. Needs updating with fresh paint, wall sockets abit loose etc. It looks like they've spent the money on the privilege suites and left the standard rooms.
Overall, it's not a big deal, it's very liveable, we didn't stay in there much but were very comfortable when we did.
Daily activities, usual Archery, mini golf etc. In the day, I wasn't interested but something to do if people get bored. I read a previous review of someone not seeing the entertainment staff...they must have buried their head in the sand, the entertainment team were great, always busy throughout the day, right up until the evening shows. Usually did something around 4pm by the pool/beach area.
Evening shows were very good and entertaining, we stayed for 2 weeks, they repeated the same shows the week after but still watchable nonetheless. Special mention to Ricky and Fernando for being full of life from morning to night!
Grounds are stunning, beach is nice, some dark seaweed in the sea but still very nice water.
I am very glad we stayed here, the hotel isn't perfect but it didn't ruin the amazing time we had. There are many many pros and only small negative points. Well worth a visit.
Extra Tips for staying
USD seems to be main currency used don't worry about buying Dominican pesos
Don't eat in beach side restaurant - hygiene
Resort shops are ridiculously overpriced
Don't get hustled by market sellers. Tried charging over $100 for a cheap ring, necklace and bracelet. Paid $10 in the end as the wife wanted something to take back from the holiday, even this was overpriced as it broke after 2 days. Just say no thank you and they leave you alone.
Be sure to check the beach area by the pool around 12pm/12.30pm. There's coconut and ice cream parties, BBQs, Salsa, Paella. You don't want to miss.
Nice hotel but unpleasant and lazy staff
Jun 24, 2022
We came here for our honeymoon, the hotel was informed but no special attention to our room was given until we made a complaint. We also experienced a lack of towels in our room on a daily basis forcing us to call the reception on several occasions. Our room wasn’ t fully cleaned and there was a day, they didn’t come at all. We had to raise a complaint and when the lady came. She only changed the sheet of 1 bed and did not clean the bathroom.
The entertainment is almost inexistante. In a week, we only saw their team once and it was at 4 pm for a zumba class.
The reception service at the check in was not good too. They did not explain us the direction to our room our room. Our bags were not picked up by any concierge to our room. We had to find the location ourselves as well as discover the various services and locations of the hotel’s services.
It’s a shame that the human services are extremely poor because the location is nice. The beach is nice. The food is good and their garden is lovely.
My recommendation would be to end the discrimination that the hotel does in relation to their guests. Having people that are basics, privilege, maravilhoso or exclusive is stupid and only led the employees of the hotel to be nice to who is exclusive and look to the others like sh...
I paid to be a privilege but felt like I did not pay them enough to hear a Hello or a smile. Anyway, 1 thing is certain, I do not recommend this hotel to anyone. Good customer service is key in any business! Tourism is not an exception.