Overview
An all-inclusive family fun experience in stunning Punta Cana Paradisus Grand Cana - All Suites is the perfect all-inclusive getaway for a truly unique and thoughtfully-crafted experience. From dazzling beaches and lounge-worthy pools to entertainment and activities, world-class dining, Paradisus Grand Cana - All Suites combines luxury resort amenities with fun entertainment seamlessly.
Receive 20% discount on regular green fees at Cocotal Golf and Country Club.
Green Fee includes :
- Round Trip Transfers (with prior reservation),
- Basket of balls for warm up (only for the driving range),
- Twice daily Cart bar on the course (until 3 pm). Soft drinks, a daily sandwich and beer available.
Green fees and cart fees are non-transferable or interchangeable.
Green fees are subject to availability.
Reservations should be processed via info.cocotalgolf@melia.com
For more information regarding what is included, reservations and cart fees, please visit www.cocotalgolfclub.com.
Check in
3:00 p.m.
Check out
12:00 p.m.
Rooms
432
Inclusions
- Daily activities
- Round-trip airport transfers
- All taxes
Rooms
- 2 double beds, and 1 sofa bed
- Garden view or Pool view
- No more than 4 guests in the room
- 2 double beds, and 1 sofa bed
- Garden view or Pool view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- Terrace with sunbed, outdoor furniture with whirlpool bathtub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- Outdoor terrace with sunbed, outdoor furniture with whirlpool bathtub
- 1 king bed, and 1 sofa bed
- Garden view
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed
- Garden view
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 5 guests in the room
- Balcony
- Bathroom with tub and shower
- Mini-bar
- Seating area
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- Outdoor terrace with sunbed, outdoor furniture with whirlpool bathtub
- 2 double beds, and 1 sofa bed
- No more than 4 guests in the room
- 2 double beds, and 1 sofa bed
- Located on First floor
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Living room
- Mini-bar
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- Outdoor terrace with sunbed, outdoor furniture with whirlpool bathtub
SWIM-UP SUITE Features:
- Bedroom with two double beds, flat screen Smart TV. Full bathroom with walk-in shower. Separate living area with dining and living spaces, equipped with a wet bar, a second flat screen Smart TV, and a sofa bed
- Outdoor terrace with a whirlpool tub and outdoor furniture.
- 1 king bed, and 1 sofa bed
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 4 children
- No more than 5 guests in the room
- Bathroom with tub and shower
- Dining room
- Living room
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- Outdoor terrace with sunbed, outdoor furniture with whirlpool bathtub
MASTER SWIM-UP SUITE Features:
- Bedroom equipped with a king-size bed, flat screen Smart TV. Full bathroom with walk-in shower and independent soaking tub. Separate living area with dining and living spaces, equipped with wet bar, a sofa bed and a second flat-screen Smart TV paired with a sound bar.
- Outdoor terrace with a whirlpool tub and outdoor furniture.
- 2 double beds, and 1 sofa bed
- Garden or main pool
- No more than 5 guests in the room
- 2 double beds, and 1 sofa bed
- Garden or main pool
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- Terrace with whirlpool bathtub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- Outdoor terrace with sunbed, outdoor furniture with whirlpool bathtub
Family Concierge at Paradisus by Melia Featured Benefits: Where luxury reaches new heights. Enjoy personalized indulgences and exclusive perks in an enclave tailored for families and groups. From dedicated play areas to superior amenities, every detail caters to your unique needs
- Exclusive VIP check in/check out
- Destination Concierge service
- Assistance with reservations for activities and restaurants
- Oversized suites with luxury amenities designed for families and groups.
- Upscale luxury bath amenities
- Customized in-room amenities
- Superior minibar offer
- Exclusive beach area with valet service
- Exclusive restaurant for breakfast
- MAIA Spa water ritual included
- Exclusive activities
- Offsite Destination Inclusive Experience
- 1 king bed, and 1 sofa bed
- Terrace with whirlpool bathtub
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed
- Terrace with whirlpool bathtub
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with shower only
- Dining room
- Living room
- Terrace with whirlpool bathtub
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- Outdoor terrace with sunbed, outdoor furniture with whirlpool bathtub
Family Concierge at Paradisus by Melia Featured Benefits: Where luxury reaches new heights. Enjoy personalized indulgences and exclusive perks in an enclave tailored for families and groups. From dedicated play areas to superior amenities, every detail caters to your unique needs
- Exclusive VIP check in/check out
- Destination Concierge service
- Assistance with reservations for activities and restaurants
- Oversized suites with luxury amenities designed for families and groups.
- Upscale luxury bath amenities
- Customized in-room amenities
- Superior minibar offer
- Exclusive beach area with valet service
- Exclusive restaurant for breakfast
- MAIA Spa water ritual included
- Exclusive activities
- Offsite Destination Inclusive Experience
- 2 double beds, and 1 sofa bed
- No more than 4 guests in the room
- 2 double beds, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 2 children
- No more than 4 guests in the room
- Balcony
- Bathroom with shower only
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- Outdoor terrace with sunbed, outdoor furniture with whirlpool bathtub
Family Concierge at Paradisus by Melia Featured Benefits: Where luxury reaches new heights. Enjoy personalized indulgences and exclusive perks in an enclave tailored for families and groups. From dedicated play areas to superior amenities, every detail caters to your unique needs
- Exclusive VIP check in/check out
- Destination Concierge service
- Assistance with reservations for activities and restaurants
- Oversized suites with luxury amenities designed for families and groups.
- Upscale luxury bath amenities
- Customized in-room amenities
- Superior minibar offer
- Exclusive beach area with valet service
- Exclusive restaurant for breakfast
- MAIA Spa water ritual included
- Exclusive activities
- Offsite Destination Inclusive Experience
- 1 king bed, and 1 sofa bed
- No more than 5 guests in the room
- 1 king bed, and 1 sofa bed
- Minimum 1 adult, maximum 3 adults
- Maximum 3 children
- No more than 5 guests in the room
- Balcony
- Bathroom with tub and shower
- 24 hour room service
- A/C
- Alarm clock
- Bathrobes
- Bottled water
- Coffee maker
- Complimentary coffee/tea
- Crib (on request)
- Hair dryer
- Iron/Ironing board
- Laptop safe
- Mini-bar stocked daily
- Phone
- Rollaway bed (on request)
- Slippers
- TV
- Outdoor terrace with sunbed, outdoor furniture with whirlpool bathtub
Family Concierge at Paradisus by Melia Featured Benefits: Where luxury reaches new heights. Enjoy personalized indulgences and exclusive perks in an enclave tailored for families and groups. From dedicated play areas to superior amenities, every detail caters to your unique needs
- Exclusive VIP check in/check out
- Destination Concierge service
- Assistance with reservations for activities and restaurants
- Oversized suites with luxury amenities designed for families and groups.
- Upscale luxury bath amenities
- Customized in-room amenities
- Superior minibar offer
- Exclusive beach area with valet service
- Exclusive restaurant for breakfast
- MAIA Spa water ritual included
- Exclusive activities
- Offsite Destination Inclusive Experience
Amenities
Pool
Main Pool
Hall
Aqua park - Blast
Beach
Kids Club
Fitness Studio
Spa
Restaurant
Restaurant
Location
Reviews
TripAdvisor Traveler Rating
People Make the Difference Between Good & Great
scottyonthego (Los Angeles, California) on May 10, 2025
It was a very relaxing and enjoyable stay. Seriously, the staff who work at this hotel are so nice and friendly. They remember your name, your orders, and preferences, etc. It is really special—and must reflect the senior management, including the property manager, Mr. Miguel Diaz, who came over to say hi when I first arrived—special shout-out to Ericson Mejia, my personal concierge. I never knew how much I needed one until this trip, haha. He took care of literally everything I needed. I moved to a sister property (Paradisus Palma Real) for a few extra nights, but I was missing my people at Zel after I left. It just wasn't the same at Paradisus.
Avoid Zel Punta Cana – Beautiful resort hiding a very disappointing experience
Ben C on May 08, 2025
Genuinely, Zel is beautiful. Aesthetically, it ticks all the boxes. The pools are great - if you can afford it, get a ground-floor swim-up room in the 5000–7000 block. These connect to the main pool, which is where most people gather, and where the swim-up bar is located. However, the bar service is painfully slow. It’s shared with the main bar on the other side, so you're often forgotten entirely. We only used the pool bar twice all week - one time was slow, and the second time we ended up swimming away after being ignored for 15 minutes. Ordering a drink felt like you were inconveniencing the staff. The vibe: Sadly, this did not match the aesthetic. As I’ve already said, visually, Zel Punta Cana is a Mediterranean paradise in the Caribbean. But every day - actually, every hour of the day - you never knew what vibe you’d get, and it was completely dictated by the music in the restaurants and by the pool. Sometimes it was a calming Caribbean soul playlist, and other times it turned into loud dance music with the volume cranked up to 11. When we asked for the volume to be lowered, we got the same response we got for most of our stay: “Sorry sir, we can’t right now.” It was as if the staff had no interest in guest comfort. The food is bland and dull. I think our fries were only warm once the entire week. They claim to have four restaurants, but only one is open for breakfast and lunch. At dinner, it’s either the buffet or one other restaurant available each night. By day two, we were already bored stiff of the limited, repetitive offerings. Ice cream was available once - yes, once - during the whole week. That is not “all-inclusive.” The hotel was so empty that it felt like there were about seven concierges per guest - and you noticed. Every single day, multiple times a day, we were bombarded with staff trying to sell spa treatments or pitch some feature of the resort. We started to dread leaving our room. A simple trip to the pool, which should have been a treat, turned into a tactical mission to avoid certain staff members trying to sell us something or collect our WhatsApp number. We asked for a list of excursions four times (via WhatsApp) from one of our concierges. He insisted he had to give it to us in person. When we finally met him, he handed us off to the Air Canada excursions rep. That guy showed us some options, but when we asked for a written list so we could decide later, he said he’d WhatsApp it to us. It arrived on day five. We only had two days left and already had other plans by then. ?From day one, we knew something was off. Upon check-in, the constant barrage of attention and salesy WhatsApp messages made us want to leave. I reached out to Hotels.com to request a refund, but Zel denied it outright. We tried repeatedly, but got nowhere. As a “consolation,” they offered us a “free welcome gift” the next day: a couple’s massage. But there was a catch - we had to attend a 20-minute presentation to receive it. Reluctantly, we agreed. One of our seven concierges told us it would be a short meeting about other Meliá properties. In reality, we were subjected to a three-and-a-half-hour high-pressure sales pitch trying to force us into joining Meliá’s £25,000 holiday cult, Circle by Meliá. They wouldn’t take no for an answer. The manager (the big boss Lady) pressured us with lines like, “Just put the down payment on a credit card - it’s easy for you.” Except we don’t have that kind of money. ?This was our honeymoon. We had informed them in advance, but they did absolutely nothing to acknowledge it. I wasn’t expecting anything extravagant - just a simple gesture or even decent customer service would’ve meant a lot. Instead, everything was a sales opportunity. We were told we’d get a “special beach dinner” as a gift from the hotel, but it was cancelled due to weather. When I followed up the next day, the concierge said it was a “one-time” thing and offered to rebook it for $150. No thanks. Staff & accountability: From the beginning, it was clear that the staff were very young - like the hotel was being run by college students. No one took responsibility for anything. When we asked to speak with a manager, we were just given the WhatsApp number of someone else. We never managed to have a single face-to-face conversation with anyone actually in charge. We are thankful to Hotels.com for their support in this. They offered us 15% of the trip back in CashKey value which is better than nothing but still doesnt come close to the money we spent on a luxary holiday / honeymoon. And we know what Zel / Melia are all going to say - cue the “sorry you had this experience response below”
Vacation Offers
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Receive up to $200 USD in resort coupons with a minimum 3-night stay at select all-inclusive Melia Hotels & Resorts in Mexico and the Dominican Republic.
Cozumel, Cancun, Riviera Maya, Punta Cana, Puerto Vallarta, Los Cabos
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