Paradisus Grand Cana - All Suites reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

10185 TripAdvisor reviews

TripAdvisor users rated this property 4 out of 5

Beautiful grounds and pools.

juliewZ7561UL (Oxford, Wisconsin) on Feb 08, 2025

Well kept clean property with 4 restaurants and 3 bars. Tacorini waitstaff was excellent for dinner with Enrique giving us top notch service!! My only complaints were the music was so loud at the pool and the rap music had lyrics that children should not have been listening to. While not being on the beach it was only a shuttle ride away or you could walk.

TripAdvisor users rated this property 2 out of 5

LOUD MUSIC EVERYWHERE ALL THE TIMES

5X6BEHHuKu (Woodbury, Minnesota) on Feb 06, 2025

Pros: 1. rooms are spacious and newly renovated; 2. The bed was very comfortable; 3. Tennis lessons are available. Cons: 1. Main problem, that made us give Zel 2 stars: extremely loud music ALL THE TIMES, like from 7 AM to 11PM. It is loud to the point of deafening, and it is EVERYWHERE, not only in main buffet, but in the Japanese restaurant and in the steak restaurant as well, as it is in the Mexican restaurant, and in the restaurant on the beach. We were told, it’s “the concept”. Well, then it is a poor one. No need to blast music to the point that it makes you feel uncomfortable. 2. Toilet worked poorly in our room, one night didn’t work at all; it turned out, after we talk to other guests, a lot of people had similar experience 3. The food - decent ingredients but substandard cooking: seafood is uniformly overcooked, meat is uniformly undercooked. It's a shame to taste lobster that feels like a piece of rubber, what a waste. Same with chicken and beef. Another problem - they apparently are unable to keep food warm when it's necessary : in the main buffet if you don’t come to the opening, you most likely will be eating lukewarm or cold food that is supposed to be hot, like french fries, etc. 4. The service - very inconsistent. On the check in Rancheza was simply rude and unhelpful. On the other hand Adolfo was trying to help to solve small problems, the best he could. Lack of people with even basic and minimal knowledge of English in the hotel of that level is not only surprising, but at times very disappointing. Zel has a potential, but it is still a long way to go if they want people to think and write well of them. Rafa Nadal's name is too big to get a poor rep because of this place.

TripAdvisor users rated this property 5 out of 5

Great small family spot for great food and relaxation by pool or beach.

cm11112025 (Hartford, Connecticut) on Feb 06, 2025

Great spot. Buffet alone was great. A diff restaurant every night for dinner helped pass the time. Perfect vacation spot to stay where it's all inclusive. If you're looking for adventurous lots of things to do like a giant resort. this is probably not for you. More for relaxing, great food and local activities

TripAdvisor users rated this property 5 out of 5

Great, relaxing famiy trip

Tania P (Philadelphia, Pennsylvania) on Feb 05, 2025

A family of 14 traveling to Punta Cana, originally reserved Paradisus Gran Cana only to be moved to Zel due to overbooking of Paradisus resort. At first it was met with disappointment, but quickly changed with the warm welcome and dedication from Miguel (our concierge) to ensure that our stay was an excellent and relaxing one. The rooms were spacious, updated and clean. The food was excellent, with the exception of the buffet lacking variety. The service was accommodating, however you can tell that the resort just opened and there were some inconsistencies - but overall, the staff was welcoming and tried to ensure that the guests had a good experience. The beach was beautiful, and the beach bar/restaurant was great. The beach service was lacking though. Overall, the resort is smaller and has a boutique feel which was great - but there were still plenty of activities available throughout the day and night, with access to the other Melia resorts on the same property for nightly entertainment and drinks if one wants to venture out of Zel. A HUGE thank you to Miguel for making our experience a great one - one of the main reasons why we would return to this resort and would recommend it to others.

TripAdvisor users rated this property 5 out of 5

Really Nice Place

Stan_Galat (Tremont, Illinois) on Feb 04, 2025

We've done an all-inclusive warm-weather vacation many, many times (more than 30?), generally in Mexico, but once in the DR 15 year ago. We decided to give it a try again this year. The Zel Punta Cana is the remodeled and rebranded Melia Garden Suites. The reopening was Dec. 2024. We just returned from a week beginning the last week of January and ending in early February. The facility is beautiful, and the resort is fantastic -- but there are a few things a traveler should know before booking. The resort is not directly in the beach. It is part of the Melia complex, which has a gated entrance, and is huge. The Zel has a dedicated area of the beach, accessible by walking 10 or 15 minutes, or taking a shuttle which runs between the beach and the Zel on a regular (nearly continual) basis. The beach has towels, beach-chairs, umbrellas, and a very nice restaurant -- but you'll not get the sound of the ocean or have an ocean view from your room or indeed from anywhere inside the Zel facility. The grounds are beautiful, with the suites in 8 individual 3- story buildings arranged in a semi-circle around a very winding pool with many inlets, bridges, and access points. The main dining area and bar (as well as the reception area and 2 of the 3 specialty restaurants is in the center. The rooms (suites) are completely fantastic: two separate (and giant) rooms -- a dining/living area and a bedroom suite complete with a 2-person jet-tub and sink. There is a separate bathroom with a 2-person shower, a separate toilet area, and a double sink. Outside, there's a very large deck with a 4-person hot-tub. In total, the suite has 3 sinks, a shower, a toilet, a 2-person Jacuzzi, and a hot-tub. There are separate climate controls for both the dining/living area and the bedroom/bathroom. The suites are the size of a small apartment. The bath towels are abundant and huge and fluffy. The bedsheets are an enigma -- completely out of character with everything else, and apparently made of burlap. They were rough, but clean and new. The restaurants were good (by any reasonable standard), and quite good by "all-inclusive" standards. Tastes in the DR tend toward the "sweet" end of the spectrum, so things that should have a lot of sugar have a LOT of sugar, things that should have a little have a lot, and things that really ought not have any have some. If you have a ketogenic diet, you'll struggle. For a buffet, the main dining area was really good -- with a great selection of fresh seafood (bluefin tuna most meals) almost every meal. The Asian specialty restaurant was let down a bit by the "sugar thing", and the steakhouse (where we ate nearly every night) was far, far better than any "all-inclusive" steakhouse I've ever been to. The specialty restaurants require a reservation, which was a source of frustration before the truly excellent customer service staff intervened. The resort is trying really, really, (REALLY) hard to be sooooo hip. Everything has a QR code -- you make a reservation via QR code, the tables have no menus (just a block of wood with a QR code), etc. The problem is, the WiFi is not super-quick sometimes, the sites themselves are glitchy and incomplete, etc. The entire concept is weird, because this is a GETAWAY for a lot of people, which means unplugging. The workaround is to find a customer service rep to make reservations for you (because truly, you're going to struggle using their system yourself). This is where this resort shines-- they have dedicated staff who do nothing but make your experience better. Yohandy (our guy) was fantastic. Want a specific kind of soda in your fridge? Yohandy's got it. Ceiling fans won't come on? Yohandy made sure they were taken care of while we were out. He was a force of nature, and made us feel like VIPs the entire week. ... but even he couldn't crack the enigma code to get a reservation at the steakhouse. THAT took a direct intervention from the guy in charge of all the food services. Robinson (Mr. Rob) was THE MAN. When the "hostess" could not find our reservation for the second night in a row, Mr. Rob intervened, and made sure we got a table and the best of everything. He took care of every night after that, and always made sure to check on us personally to ensure all was good. It was over the top. Bars were fine, but could use a bit of work for anything out of the ordinary (only one bartender could consistently make a mojito with no sugar). This is a resort with good bars, but one not set up for the spring-break/northern midwestern alcoholic set. There aren't 8 different bars with guys mixing daiquiri mix and rum on a 1:1 ratio 24/7/365 -- they have hours catering to adults who like a drink, not to adults who come to drink. All in all, it's a brand new place with some bugs to work out, but with a great facility and truly fantastic staff. I'd give it a sold 9.9 out of 10.

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