TripAdvisor Traveler Rating

The experience including the staff, cleanliness, activity experience, food/beverage service, and overall energy was top tier! We loved our vacation and are looking forward to booking again!

Pros: The pool was amazing. You basically had a big pool to yourself. The rooms were nice and the fridge was stocked. The beach is very nice. We walked to other resorts beaches and there was quite a difference. The food at the steakhouse was superb. The golf cart to get to the beach was always available if not a couple of minutes wait. Cons: The food at the buffet was ALWAYS cold to lukewarm and this is where you eat your breakfast and sometimes lunch. A majority of the staff does not speak english. Getting food at the beach hut because there's only one person who takes the order is extremely long. We ended up leaving one time because we sat for 25 minutes with no one taking our food orders. Menus were by QR code which isn't a problem but there was limited QR codes at every restaurant. There is a serious lack of chairs and umbrellas at the beach if you went at a busy time. There is a limited menu for dinner at tacorini. The teppanyaki/hibachi was good food but no tricks.... like a flaming volcano, heart egg. You have to reserve your dinner but there were times the system was down and when it was back up the time we usually ate was not available. There are limited dinner options compared to other all inclusives.

I love the experience going to Zel Punta Cana has been so far the best choice of my trip the ambience the food and the staff we’re super great, I’d like to give a special things to Yunior for taking care of us :)

We had an excellent stay. The service was very attentive and the food was better than expected for an all inclusive. It isn't on the beach but the shuttle service was so frequent and the services at the beach club were so good so as to make it not an issue at all.

My friend and I took a “girls trip” to The Dominican and last minute decided on Zel. Thank goodness we did because it was OUTSTANDING. The decor was super cool, clean, and chic. The food was really great (the hibachi was an unexpected treat in the DR). But above all the staff really crushed it with their service and friendliness. So much so I they deserve some individual shout outs: Angel, who we first encountered at the beach club made us some killer drinks and taught us some about the Dominican culture and music, notable figures, and was just an all around sunshine to interact with. GRACIAS ANGEL!!! Jasmell and Danyelis stopped by my friend and I at the pool and snapped some Polaroids (all of us together) that I’ll cherish forever! The activities they put together were well organized and fun. I painted a couple of Zel canvas totes and brought them home as souvenirs. Innocencia and Angelica at the restaurant lobby helped us organize a last minute reservation because we forgot to make one (there are kiosks around the resort - we just got carried away at the pool and forgot!). That special treatment (and the sushi that came with it) was memorable. They also cracked us up with some Dominican humor and it was the highlight of our evening chatting with them. Tatiana at Voltaje (my girl!!!) made some very effective drinks, made me laugh, and kept me company at the bar while my friend decided to turn in early on one of the nights we were there (lame!). She also helped me pull some strings and convince the DJ to play some of my favorites, so big shout out to her for making my night “out” a blast. We also met Jose at Tacorini (the Greek + Mexican spot by the pool - get the lamb chops) and he helped us kick off the vacation with some Mama Juana (DR infused rum) and laughs. A heartfelt guy through and through! He made sure everything was always “todo frío” (that means cool… lol). Overall, I had a great time full of laughs and warmth at Zel. I could feel it the staff really cared about our experience and I highly recommend it. Sending the Zel crew all a big hug from Atlanta!