TripAdvisor Traveler Rating

This resort was very disappointing. My first room there was pee stains all over the pull out couch. Asked for a different room..The second room it rained the first couple of days we were there and the roof leaked which flooded my floor. I had tiny bugs on my kitchen counter all the time..You have to take a golf cart to the beach..They closed down one of the buildings half way through my stay so they can do renovations till at least December of 2022. In that building is where the majority of your restaurants are that you are paying for, for all your all-inclusive fees. In that building is at lease 6 of the restaurants. Do not go in 2022 at least because there won’t be many places to eat which would be considered under your all-inclusive..the price they charge for the fees will not be worth it. Also be very careful of the little shops that are on the beach. If you use credit card make sure you double check your charge because they will scam you..I know from experience.

We had a Family Vacation to The reserve hotel in Punta Cana. We had an amazing concierge and her name is Claritzel. The staff were friendly and helpful. One suggestion, they need elevators and a detail sign to the water park. I would definitely go back!

Pros: - very clean - looks like a paradise - Great location (close to The Beach and close to The AirPort) - master suite - amazing with 2 jacuzzi tubs - very friendly and attentive staff Cons: - Food is bland unfortunately, like they don’t use spices at all or offer it (Not even Black pepper) but we had a great concierge Claritzel who got us a Tabasco sauce - only a few navigation signs, need Maps - on the beach you must be careful - there are extra paid booths even for members

My wife and I were celebrating our 21st wedding anniversary. We spent six days and five nights at the Reserve. Our first trip to the Reserve was about 9-10 years ago and we decided to visit once again. At that time we enjoyed the exclusivity of the resort during our first stay; however, this time was not quite like we remembered. I don't remember this many children when we visited many years ago. I'm sure that many of my concerns are because the Paradisus Palma Real main resort was closed. Therefore, there were not many entertainment options in the evening. There was also much construction which deleted our exclusivity to the beach. The resort was very helpful with providing a golf cart to and from the Playa beach. Just make sure you don't go after 5pm as the beach closes. You will have access to the beach, but difficulty finding a cart to take you back to the Reserve. Also, the construction noise is not too much of a distraction; what was more frustrating was the amount of seaweed. The Resort does clean the beach daily with a machine to ensure we experienced the white sand, but by noon or later, the seaweed is once again on the shoreline. Unfortunately, that is beyond their control. As a result, we spent more time at the pools than at the beach. I appreciate that the resort placed food trucks at the beach to accommodate the guests. Sometimes the vendors on the beach are a little aggressive, but I understand their desire to benefit from tourism. After a polite "no thank you", they will usually walk away. I wanted to let people know the rooms were also outdated. There was a constant musty odor and dampness in the air. There was also condensation dripping from the the ceiling vents which left a puddle on the floor. I also wouldn't recommend taking a bubble bath without wearing a bathing suit as the jets didn't appear too clean and made the water turn brown and foamy. Although we didn't spend a lot of time in the room, we like to feel comfortable when we lay our heads down to rest. The room seemingly fluctuated in temperature throughout the evening and the pillow were much too soft. Despite this concern, I will say the rooms were clean and the staff did a great job of meeting our requests. In regards to the food, our concierge did a great job ensuring we had reservations each night... Thanks Marinanji! We had the opportunity of eating at Mizzo (Japanese), Mango, Lemon Fish, Mina (steakhouse), and Hydro Grill. The steakhouse was very good, but we didn't enjoy Mango or Lemon Fish. The Reserve only has its buffet, two restaurants, and pool side grill. You travel to the Grand Cana (next-door) for other restaurants. Actually, the buffet and pool side grill (Hydro Grill) were very good as well. Also, don't expect much of a show at Mizzo Japanese... we didn't have an opportunity to try Kao (another Japanese restaurant at Grand Cana). Lastly, I want to talk about the entertainment. When the Paradisus Palma Real was open, there were seemingly shows nightly. We remembered a Cirque De Soleil type show, but since they are closed, the entertainment at the Reserve was not that exciting. They had some great singers and musicians, but it was seemingly redundant. The Grand Cana also had live music, but that was about all. I really hope that after renovations are completed, they include additional entertainment options. Overall, the trip was not bad, but definitely not a five-star experience. The spa was also an worthwhile additional option. We were told renovations to the Reserve will begin sometime next year. My hope is that it will once again be elevated to where it was years ago.

****BIG SCAM**** Entire Property is closed under construction (remodeling) probably until the end of 2023 when we got there they put us in a different resort far from the beach and charged and extra $150 per night. Originally we had a 2 bedroom family suite with with 1800 square feet. And still had to pay an extra $150 per night at the other resort. Expedia will not be able to help you. Unfortunately this is a big scam. If the property is closed please take it if Expedia website. In my opinion offering a resort that is closed is a scam.