TripAdvisor Traveler Rating

Had a great time most likely will come back again Jean our concierge was very helpful and took care of us.

The entire trip was a great experience! My family was treated with respect and kindness the entire time that we were there. The rooms were beautiful and very spacious. The atmosphere was very pleasant and relaxing, which is just what I needed! Everything was very clean and comfortable and I literally have no complaints. The staff was completely amazing and friendly, I have to give a big shoutout to Yunior for his great hospitality and willingness to update us about any information regarding activities at the resort. I can’t wait to come back!

My family and I had an amazing stay at Zel Punta Cana! Our wonderful host Yunior went above and beyond to ensure that we had the best experience! He was in consistent communication with us about whether we needed anything and how everything was going! Super attentive and nice! If we had any questions he always had an answer to help us! If we needed reservations for the restaurants he was on it! We really appreciate all he did! Every staff we encountered was very friendly and helpful. Everyone always had a smile. I always felt very welcome! The property was pristine! Very aesthetically pleasing! We also enjoyed the food! We will definitely be coming back in the future and recommending this resort to others that we know! It was an overall 10/10 experience!!

My husband and I have been to many all-inclusive resorts and this one was the best. While it is family friendly it seemed to be more tailored to adults who want wellness, fun and luxury! The activities were so fun, the food was the best resort food we’ve had, the staff were lovely, the rooms were beautiful. We were worried prior to arriving that it isn’t beach front but it wasn’t inconvenient at all. We never had to wait more than 5mins for a beach shuttle and the walk was only about 10mins anyways. The beach area was clean and the beach bar and restaurant were excellent. The resort was a good size, there were so many day beds and chairs by the pool. The yoga studio and classes were amazing and the social run & after party was a highlight of the trip. We will definitely be back !

Not worth the money . Even wanted extra 50 USD for 1(!) hour wet and dry sauna use , they called it hydrotherapy treatment, such a shame. Beach is so small, no beds are available, some people sitting on the sand , no shade. Again, it’s a shame for a 5 star hotel . Food , really poor quality, we got sick first time , after visiting different resorts so many times . Rooms are nice , new furniture, big balcony with jacuzzi, they supposed to restock the fridge daily, unfortunately they don’t, so you have to call each time to get some water, same with the room cleaning, the cleaning lady would come around 5 or 6 pm exactly the time you want to take a shower and get ready for a dinner. So if you want to experience 5 star Caribbean resort look somewhere else. The spa stuff is not really professional and should learn how to deal with the customers