TripAdvisor Traveler Rating

I had the pleasure of staying at this hotel for four days, and honestly, it has been one of the most wonderful experiences of my life. The hotel itself was absolutely amazing — the rooms were beautiful, comfortable, and maintained perfectly. Everything about the stay exceeded my expectations. What truly made this experience unforgettable was the incredible hotel staff. I would especially like to give a big shout-out to Keirin, who was exceptional throughout my entire trip. During my stay, I faced some health issues, and Keirin took care of me like family — truly like a brother. He never made me feel alone and was always there whenever I needed anything. His kindness, care, and genuine support meant so much to me during a difficult time. Service like this is very rare to find, and I am genuinely grateful for everything he did for me. Because of this experience, I will definitely recommend this hotel to everyone I know. I am all the way from India, and I will proudly promote this hotel because of the outstanding hospitality and service I received here. Thank you once again for such an unforgettable stay.

Just finished our 7 days mother/daughter journey at the Zel Punta Cana and will definitely come back again. The resort is very clean, very chill atmosphere with friendly and helpful staff. The Mediterranean decor is awesome. Carli made our stay wonderful. She was very accommodating and hospitable, showed us the premises and available for anything we needed throughout our stay. Thank you Carli you were amazing. Although the resort itself is not on the beach, we enjoyed our golf cart ride to the beach every day. The Neguri Beach restaurant and Tacorini were our favorite. The food was plentiful everywhere and really delicious, includingthe buffet. Our room was always clean, mini fridge always stocked and having a coffee maker in the room was awesome. We attended 3 of the art activities and really loved it. They had activities throughout the day to suit every need...water, art, relaxation, etc. We also had massages at Aua spa and Alejandra had magic hands. Overall it was a wonderful experience amd will definitely come again. Thank you for the Zel staff, you really made us feel welcome and had an amazing vacation.

Nothing to do Horrible food Dirty pools My representative was no help at all , only wanted to upsell me Room service took 3 hrs to bring me ice , at that point I was sleeping already I got scammed on the beach by the excursions sellers , the resort saids they have nothing to do with them but resort employees are laughing & talking with them ? Makes no sense feels like they’re in on the scam with excursions

It was excellent conference/vacation. Staff did really good job. Food in restaurants need to improve bit more. Tast and the verities should be improved. Volcan food was cold and Nokyo, need to improve the taste.

It was a wonderful experience. The staff was friendly and very inviting the people that did the activities were amazing, especially Jasmel, suri Carlos y Danyi