TripAdvisor Traveler Rating

We booked 3 rooms in the Hyatt for 4 nights over last weekend for our family's anniversary trips. We got off to a rocky start: the hotel reserved a shuttle for us from the airport, but the company had no shuttle at the airport when we arrived. We waited about 40 minutes, and we kept being told by the bus company handler at the airport to wait a few more minutes -- finally , we just took two taxi vans. We told the hotel when we got there but I think they didn't realize what a rocky beginning that was. Everything else was great. We had gone on a slow weekend so we had no trouble getting dinner each night without a reservation. We were not upgraded to the club level, so we didn't get to try some of the other offerings (won't hit globalist until later this year), but between the Italian place, the Hibachi place, and Mercado, the food was great. The beachside restaurant, Navigator, was fine but probably the least impressive of the food. The best experience we had every day was having a set table with Hayron, who basically felt like a butler. He was terrific, helping us get food, iced coffee, whatever (we needed a plastic bag for food for the airplane the last day and he went on an adventure to find one), and always made us feel so welcome. The kids club was flexible with us, which was crucial since one of the kids in our party was not quite 4 yet -- while we were initially told no, Yahyah (the older lady who helped there) told us it was ok, and the kids really enjoyed the kids club every morning.  That was really critical because we had asked the front desk when we booked in january if it would be an issue, and they said they could be flexible. The on-site waterpark was a major hit for the kids, and we did that 3 afternoons in a row. Amazing. Our room with an ocean view was very nice. Only complaint there is that one of the bed-mountained lights would not shut off one evening and we had to go to the front desk to request that a repair man come with some duct tape. 30 minutes in the middle of the night to lose sleep, but the guy who eventually came was very nice and efficient. We will almost certainly be back when we can coordinate the family again. This was only our second all-inclusive experience and it was fantastic, miles better than the Cancun property we tried over xmas.

The hotel is amazing, wonderful place, the food was excellent and the staff are so kind, i really love this place, definitely i ll be back, my bedroom was extremely clean and comfortable, can’t wait to be back

We vacationed at the Hyatt to celebrate my grandson's 13th birthday. This was our 1st time visiting and the resort and the staff was amazing. We rented a cabana for the time we were there and all of the staff around #12 was polite, helpful and served our every need. We will definitely go back. Shout out to our Butler - Oscar!

The staff is phenomenal. We loved Elvin with entertainment./water workouts Freddie on the beach getting drinks, Armando and all the staff were great! Very attentive! Pool Bar staff great too! The hyatt made our anniversary and my 60th birthday super special!! They went above and beyond to make our trip memorable! The cake and champagne on arrival was the cherry on top!

This was one of the very best vacations that I have ever had. Everyone at the resort goes above and beyond to make you happy. It’s beautiful and there is so much to do. The water park and lazy river are a lot of fun and the nightly shows are phenomenal. The food was delicious and the coffee bar is excellent. Thank you to Arismendy, William Cordoba, Armando, Freddie, Perla and especially Elvin R. for treating us like family and making the trip so special. We can’t wait to come back.