TripAdvisor Traveler Rating

The service at Hyatt Ziva Cap Cana was fantastic! Everyone was incredibly helpful and genuinely kind. My wife and daughter have food a food allergy and we were introduced to the chef concierges, JJ and Sebastian who were took amazing care of us wherever we ate and even made special deserts for them. Our wonderful butler Natasha attentively looked after us and made sure all our needs were met with ease. Jose took excellent care of us at the club area pool. Although we were there to relax, one of the highlights of my experience was a boxing lesson in the gym from the awesome Coach Starlyn (in the picture). I can’t speak highly enough about the service. The place is beautiful but the people are really what stood out and left the biggest impression. It was an all around great trip and we would go back.

I wander to take a minute to rave about one of the poolside waitresses at this resort. Her name is Mayreni, we called her Reni. She was very quick, always made sure we had drinks, food, towels, ice, water and were completely comfortable! She went above and beyond every time we saw her! That girl deserves a raise!

Overall, we had a good holiday at Hyatt Ziva Punta Cana, although for what we paid, I don’t think we’d return. Our teenage son absolutely loved the Teen Club. There were plenty of activities to keep him busy and active, and he made some great friends, which really added to his holiday. There was definitely enough going on to keep a teenager entertained. We stayed mainly on the Ziva side, although we did venture over to the Zilara side during the day. As a couple, we actually preferred Zilara — the pool there was much calmer and more relaxing being adults-only. If we returned, I think we would spend more time over there. We had a swim-up room, which we really enjoyed. It was a lovely place to retreat to when the main pool became busy, and having that quieter space was definitely worthwhile. The restaurants were all good, and we particularly enjoyed the food available around the pool during the day. The pizza takeaway was also a favourite. We also enjoyed the water park, which we visited a couple of times. There was enough there to keep you entertained for a morning or afternoon, although it isn’t something you’d necessarily spend an entire day doing. We booked a Club Room, but honestly, we didn’t feel the additional cost represented particularly good value. The resort overall felt more geared towards families with younger children than we had expected, despite there being plenty available for teenagers too. Unfortunately, I developed an ear infection during the holiday, probably from spending too much time in the water, and my husband was unwell for the final few days, which obviously affected our experience a little. One lovely touch was the birthday surprise from the staff — they arranged sparkling wine and a cake to be delivered to our room, which was a really thoughtful gesture and much appreciated. So, overall, we had a good family holiday. There is plenty to do, the food was good, the staff were lovely, and our son had a fantastic time. However, considering the price we paid, we felt the overall experience was overpriced and didn’t quite live up to what we expected from the cost and the Club Room upgrade. Would we return? Probably not — but we still had a lovely holiday and our son would definitely disagree with us!

Overall Impression: Our recent family getaway delivered a truly memorable experience. When traveling with family, their happiness is my happiness, and across service, dining, and daily entertainment, the resort delivered on many fronts while leaving just a few clear opportunities for operational polish. The Highlights: * Exceptional Service (100% Attentive): A special mention must go to Edward Valentin from UVC. Edward set the standard for how guest relations should operate: consistent communication from start to finish, always genuinely present when needed, but never overbearing or pushy. He respected our family time while ensuring every detail was looked after seamlessly. * Dining & Variety: Super happy with the culinary lineup. Rather than feeling repetitive, the nightly thematic dining kept things fresh with a great vibe and solid variety across the board. * Top-Tier Entertainment: The entertainment team deserves serious credit. For families, the daily kids' movie nights complete with popcorn treats were a massive hit. The nightly theater productions were spectacular—the Queen tribute show was an absolute standout. The retro 80s/90s show was decent fun as well (though missing a few heavy hitters like Madonna and Billy Idol, but understandable given the setlist limits). Constructive Feedback & Opportunities to Elevate: * Beach Conditions & Missed Shuttle Solution: The beach was virtually unusable throughout our stay due to heavy seaweed accumulation. While the ground crew worked tirelessly all week to clear it, nature won this round. Given that this is an ongoing regional challenge, the resort has a real opportunity to elevate the guest experience by coordinating shuttles to neighboring club properties or nearby beaches unaffected by sargassum. Having to pay $140 out of pocket just to take my family to a usable beach felt like an unnecessary expense for an all-inclusive stay when an internal shuttle accommodation is completely doable. * Water Park & Play Area Hours: The water park and children’s play areas close too early. Extending the schedule by opening an hour earlier and keeping them open later into the late afternoon/early evening would give families much more flexibility. * Water Park Amenities: The ice cream food truck by the water park remained out of commission during our stay, which was a missed opportunity on hot pool days. Big things right—warm hospitality, quality food, and fantastic evening entertainment that kept the family smiling. With better proactive solutions for beach conditions and slightly expanded family amenity hours, this property would easily hit a 10/10 across every category.

I have nothing but great things to say about Hyatt Ziva Cap Cana. The staff all around is very accommodating and very friendly. Even the security is outgoing for example we went out of the resort to Pal Patio and they wanted to know all the details of where we were going, and who was going to pick us up. After the night the security guard waited for us at the resort entry to make sure that we were safe. The bar called twisted timbers by the lobby was awesome experience. Ozuna, Yenny, Marianny , and Luis Alfaro “the Parcero” were very outgoing and made great drinks. The conversations with them felt like we knew them for years. The beach and pool staff Lemuel, Mario , Mr. Lopez had such great customer service and always made sure that we had everything that we needed. They even gave us a poolside cabana at a discount. Housekeeping kept our room clean and sometimes cleaned the room twice a day as there was 24/7 service.. Room service food was also delicious and was also a 24/7 service. The buffet at the market had great choice of food and all of the waiters that attended us greeted us with a smile and we’re also very attentive. We will definitely be back as this was the first time there but not the last time :)