TripAdvisor Traveler Rating

We had a great time and would definitely consider going back. The rooms were very nice, nothing to complain about, and the resort was super clean. The food was also great quality for a resort. The resort is really two in one. When the kids are at the kids club, which ours absolutely loved, you can head over to the adult only Zilara resort. There was plenty for them to do, with shows every day plus outdoor movies, which was a really nice touch. One note on the pools: if you don't book the club level, you're limited to a single pool, which can get repetitive after a week. If you're staying longer than a few days, I'd suggest the club upgrade to access the other pools. The one downside was the sargassum. We went in May and there was a lot of seaweed on the beach, the water looked like brown soup and the kids wouldn't go in. If you're traveling during sargassum season, just be aware the beach may not be great.

Rooms were nice, we could fit 5 of us with 2 queen beds and a pull-out. Only major bummer was the overcooked meats at the hibachi restaurant and outdoor BBQs. Kids loved the outdoor movies every night, silent disco and painting classes. Bars only had 1 bartender each so sometimes had to wait a bit for a drink (definitely move slower than US bartenders). The lazy river at the waterpark was anything but lazy, you got water dumped on you every few feet and the lifeguard was very strict about everyone being in a raft at all times (my 6 year old had to sit in our lap in the tube too). Overall nice vacation though.

We enjoyed Hyatt Cap Cana, we went during a sargassum episode so the beach wasn't being used. However, this didn't make the resort feel too busy. I also highly recommend purchasing club level. The experience for me was made by a wonderful bartender, Deidy, who went above and beyond from the drinks perspective.

Our family of five had an amazing week at this resort!! We did do club level and I think it was worth it, all of the staff was so friendly and helpful in many ways! The ocean wasn’t the best which we were expecting, but the pools are so great we didn’t really miss it too much! The entertainment staff around the pools and beach are so fun! Deiby one of the bartenders at the club pool was our go to, he is so kind and knows what he’s doing!! We loved the hibachi and Italian! The pizza by the pool daily was so nice! My kids loved the waterpark! We would definitely go back! Wonderful relaxing trip!

We celebrated our vow renewal at the Hyatt’s Ziva. From the welcome from Alexander, to the amazing Martha, Genesis and the wedding coordination team, we had an amazing time. The wedding team exceeded all of our expectations and more. We are so happy with the results and their attention to detail was perfect.