TripAdvisor Traveler Rating

We stayed at the Ziva for over a week and had a wonderful time! The hotel is beautiful, safe and a quick 20 minute drive from the airport. The food and drinks were both great, but the best part about the trip was the staff and everyone who worked at the resort. Wonderful, warm, inviting….I can’t say a bad word about any of the lovely employees of the Hyatt Ziva. Our room (one bedroom master suite) overlooked the pool and ocean, had two bathrooms and a large balcony with a relaxing chair, bathtub (a hot tub if you will) and a table with four chairs. Loved our stay and will return! We loved our butler, Elvis, and the delightful servers Arelis, Joel, Dabie, Andres, Leidy, Ery, George (from the Indian restaurant Journeys) and Brayan, the fun activities coordinator. Thank you, Hyatt, for a great stay!

after i ben tomany time in punta cana this is my fist time in cap cana en is my pleasure to go to haoyatt ziva this risor are the best excelent services the food tasted so fresh en the employer are so nice i will coming back

We just returned from 7 days of paradise. This all-inclusive resort was recommended to us by our Travel Expert and we are so happy he did. We arrived on a Thursday and were immediately welcomed and escorted to the Club Lounge for check-in. We were assigned a butler named Christopher who was extremely nice and helpful throughout the trip. Anything we needed or questions we had, he was there for us. We were given a number on Whatsapp to use if we needed anything which the Butler / Resort responded to immediately. Very attentive service This resort spares no expense in the accommodations. The room was spacious, had plenty of outlets, nice TV, cold AC, Ceiling Fan and deck overlooking the pool. The furniture on the property in the lobby & firepit area, pool, waterpark and beach were super comfortable. Whether you were waiting for a table at a restaurant, or sunning yourself by the pool you were always comfortable. We booked on the club level so we had access to the club pool which was nice and had a swim up bar. They even had sunscreen for you along with endless towels. There were a few big parties in the club pool so we also hung out at the "regular" pool which is HUGE. It also had a swim up bar and so many lounge chairs that you never had to search hard for a place to lay your stuff. They also have multiple shady areas if you didn't want to sit in direct sunlight. The service around the pool was great, you didn't have to sit long before a server walked by to help keep you hydrated. Zoranlly M on the Club side was super and took great care of my family as well as Andreas and Deirby. The beach / ocean was equally as luxurious. You had to get there a bit early if you wanted a good seat, but they had people staffed there to help you with chairs, umbrellas and anything you needed. I have to say Robin the beach attendant went over and above. There were no umbrellas left when I got there about 10:30 so he went over to the Zilara side and rolled an umbrella over for me and my family and set it up. These umbrellas are HEAVY and I was prepared to sit under a palm tree for shade but not with Robin around. This man provided exceptional service. Again, the servers on the beach hustled to the maximum. George Alriche was so attentive and just a genuine nice, pleasant server I have to make sure he is mentioned. The ocean on the resort had a nice area marked off with plenty of room for swimming and watersports. They did have a "seaweed issue" which was pretty crazy. More seaweed that I've ever seen so the ocean was a bit unpleasant but, once again they had multiple crews out with rakes and machinery to do the best they can to try and keep it under control. With 2 kids in tow, we spent lots of time at the waterpark. It was just as good or better than any waterpark in our area at home. Gorgeous, long lazy river and multiple types of slides. No other hotel I've stayed at compares. Also, they had 2 trucks there 1 with food, and the other serving drinks. The food was also well done. 6 restaurants, all with different themes. Our favorites were Noodle and Thread, Navigator and Mercado. We ate most of our meals at Mercado because of the variety.. Juan Pablo at the seafood station and Pedro at the Omelet station deserve to be recognized for their awesome service. They even had a snack bar outside of the lobby area with baked goods, sandwiches, and popsicles. I will also say that my daughter has celiac and it is very stressful to travel and make sure that she doesn't come in contact with gluten. This property is very sensitive to food allergies and upon checking in to every restaurant they asked if there were any food allergies and once we noted gluten free they made sure we knew what she could and couldn't eat. They even went over and above to make her some special items throughout our stay. This is a tremendous benefit, not to stress out about feeding my daughter on vacation. We have never been to the Dominican Republic and this first experience spoiled us. Hyatt really outdid themselves at this property and we're looking forward to returning.

This resort is my fave ever! I love it so that I make plans to come back as soon as I get home ?? I love that it has a wonderful atmosphere and the staff overall is amazing! The entertainment team are so great at involving you if you want to be involved but also if you don’t want to there is no hassle … Delfy is the best though always making sure I was ok and checking to see if I needed anything as I was travelling alone this time … I will be back ??

Perfect family hotel! New, clean, 15 minutes from airport! We stayed in an oceanfront club room, which includes a butler! Alexander was more than fabulous! Booked our cabanas, golf and spa treatments! Only a text away for any and all of our needs! Food was superb compared to other all-inclusive. We had the option to also dine at the adults-only side at Hyatt Zilara, minus the kids of course! Ground are pristine. Rooms are very well maintained. Beach is very clean, minus the seaweed season issue. Pool is lively and drinks are flowing with constant service attending to your every need. We will be back!