TripAdvisor Traveler Rating

Esequiel from Waves restaurant turned my trip around. I was really disappointments when I arrived and almost wanted to leave but Esiquel and Hermes provided me an experience that made my vacation everything I imagined. I can’t say enough about the 5 star service, care and attention they a provided. They save me as a customer and I will now come back to this respect because of them. Thank you for making my vacation amazing!

We had the most amazing time, and one of our favorite restaurants was Shutters! We went almost daily (breakfast, lunch, and dinner. Not only was the view spectacular, and the food superb, but the people were what made it special. Special shout out to: Dahiana, Nandia, and Bryan and Sauru We can’t wait to go back!

We just returned from an unforgettable week at Hyatt Ziva Cap Cana with our kids, and it earns every one of these five stars. The food alone would bring us back. The variety is incredible — El Mercado, the main buffet, had so many stations and fresh options that even our pickiest eater was happy every meal, and the à la carte restaurants (the Italian trattoria and the Asian teppanyaki spot were our favorites) felt like a real night out. Grabbing a quick bite at Prontoz by the pool or a juice at the beachfront Chinola made the days effortless. Juanillo Beach is postcard-perfect — soft white sand and calm, turquoise water — and the infinity pools were spotless and beautifully laid out. But the real winner for the kids was Canapolis water park, with the lazy river and slides. They never wanted to leave. What truly set this place apart was the staff. Warm, attentive, and wonderful with our children — they remembered our names and went out of their way at every turn. Between the kids club, themed beach dinners, and nightly shows at the amphitheater, there was always something going on, so the kids were thrilled and we still got to relax. Five stars without hesitation. An easy recommendation for any family.

Beautiful resort with plenty of activities for all ages. The staff was fantastic in particular our butler Martin Jimenez who was attentive and always had a big smile on his face. The beach had some seaweed due to the time of year but they were actively working to clean it each day. Food on the Ziva side was all very good. We went to the Zilara side and ate at the French restaurant one night and it was my least favorite. I highly recommend for families!

Beautiful property and nice comfortable rooms. Food is just okay. The staff and service here has been exceptional! But- the beach is unusable due to the seaweed, bad smell, and bugs. We should have done more research about this location and time of year. Lesson learned! Don’t come here in the summer unless you want to spend your entire trip in the pool! We also have probably the worst location of rooms on the entire property. There should not be rooms located underneath a party or event space!! We have club level ocean front rooms that are directly under a wedding or party every single night. We did mention it to our butler and asked if it would be every night if we could move rooms. We were assured it was just a one night thing.. which was a complete lie. There has been some kind of party or wedding above our room every single night. I very disappointed in our stay and I will grantee you we will not be back!! Do yourself a favor and don’t waste your money here.