TripAdvisor Traveler Rating

Went to Hyatt Ziva Cap cana for the second time now the kids are older ( 5 and 4). Last time we went was (2 and 7months). First, would like to shout out gleny and Yeny and Juan at the lobby bar. Great conversations and Spanish teachers as well! Kids loved the popsicle bar and adults enjoyed the coffee bar. Great selections and always available. The beach is beautiful and they do a good job at cleaning up the seaweed. Note to those that go in the water- the sand is like clay. Feels weird and smells like poop. A little research will tell you it’s from the seaweed decaying mixed with sand. Nature I suppose. Kids didn’t like it but just something to adjust to when you go in the water. Pool is immaculate as always. Kids loved swimming. Food for all inclusive is great. Clean- and they serve everything so nothing for you to grab yourself which contributes to keeping the buffet area spotless. Water park is awesome. Highly recommend resort. Pricy but worth it. Only wish they had more restaurant options. Favorite restaurant was the Mongolian bbq option at tempest. Cheers!

It was a great experience. Food was wonderful. Staff were friendly. A lot of options to do throughout the day. The beach was not the best because of the sargassum but the hotel did a good job cleaning it up.

We had an amazing stay at Hyatt Ziva Cap Cana. From the moment we arrived, the team made us feel so welcome and taken care of. The resort is beautiful with pristine beaches, stunning pools, and spacious grounds. Everything was clean and thoughtfully designed. It is perfect for families with kids, with plenty of activities to keep everyone entertained. A special thank you to Ana Payano, who made our stay even more enjoyable. Highly recommend this resort for a relaxing and fun family getaway in Punta Cana.

My husband and I traveled to the Dominican Republic to celebrate our 20th wedding anniversary and the Hyatt Ziva Cap Cana seemed like a great place to stay. In retrospect, I might have booked on the Zillara side (adults only connected property) but watching kids play was actually kind of fun since our kids are older. We did purchase the club level package and found that the private pool and lobby area with snacks and a bar was useful and worth the up-charge. The food at the various restaurants was good, but not great. One of the best things we had was the burger and you can order that to go at Presto/Pronto or as a meal at a couple of the restaurants. There was also a surf and turf special one night at the Navigator that was great. The best waiter we had was at the Navigator, Jean-- he was fabulous. At the club level, you supposedly have a butler that is supposed to help with anything that you need, but we saw him only when we checked in and checked out. I am sure we could have found him if we needed something, but we kept it pretty lowkey. The club level pool also has sunscreen, aloe, and lens wipes available. This was great because I carried on a bag and didn't want to buy sunscreen there. Tips-- despite this being an "all inclusive" resort, there did seem to be an expectation of tipping employees. I didn't love that because if it is all included, it should just be included, but we played the game. We tipped housekeeping and the attendants at the pool who would bring us the drinks we ordered-- usually a dollar or two each time. We had a couple of issues-- we paid for an ocean view balcony which was gorgeous, but the first night we were there, the main lights in our room turned on the last 10 minutes of every hour. It was infuriating. We called maintenance first thing in the morning and they said they fixed it, but it happened again. We called again, they came again, "fixed" it again...and then the lights came back on. After the third or fourth time, we went down to the club lounge and asked for help. They said they'd send maintenance-- we said that has already been tried, multiple times. They wanted to try again. We asked for a new room and ultimately were given one. There weren't any ocean view rooms left, so they gave us a swim up room. Honestly, if you're debating between the two room types, I would advise the ocean view balcony. The swim up was nice, but there isn't a lot of airflow on that patio so the bugs were crazy. The patio also got full sun for almost the entire day, so it was too hot to stay there and we went to the pool for some shade anyway. The other issue we had was ultimately resolved, and I hesitate to detail it here because it wasn't necessarily nefarious and ultimately worked out, but some money fell out of my husband's pocket when we were eating in one of the restaurants. We didn't realize it until we got back to our room (and proceeded to search high and low). We went back to the restaurant to ask if anyone had found the cash (about $60) and at first were told no. When I asked if I could go look around the area where we were sitting, our waiter approached, handed over the money and said he found it in my husband's chair after our meal. At first I was just super grateful that someone found it and gave a tip to our waiter. But after we left and I started thinking about it, it occurred to me that they knew who we were and what room we were in (since you give that information at the restaurants before you're seated) so could have easily returned the cash. They did return it, and perhaps would have later in the day without us asking if we hadn't come back looking for it, but it still rubbed me the wrong way. I am not accusing any wrongdoing, especially since we got the money back, but it left a bad taste in my mouth. There is a waterpark on the property. We checked it out, did the lazy river, and went back. It was neat and if you have kids, they will love it. Outside of the normal pool enjoyment noises, we never had any issue with crowds or noises. Our room was quiet and cool (and I am not a sound sleeper which is why the lights turning on all night the first night was the worst). I rarely heard anything from the rooms around us, maybe water turning on elsewhere when you are in the bathroom but I slept soundly and peacefully once we were in a room where the lights stayed off :) Bottom line, the property is gorgeous, the staff is friendly and welcoming, and the food is decent. The property is about 20 minutes from the airport and behind a couple of security gates so we felt safe. We had a great long weekend, relaxing by the pool and enjoying the warmth and sunshine. There was some great entertainment, too! Get a Miami Vice at the pool. It is delicious!

Overall, we enjoyed our stay at Hyatt Ziva and it was a fantastic place to be. Yahya in the child care/entertainment section was nothing short of amazing. The facilities were great and the beach was spectacular. Alcohol was of great quality and readily available. The service staff in the Breakfast area were fantastic and the Indian cuisine (in nearby Zilara) and Seafood / Grill restaurant by the beach were exceptional! However, there are two major point that left me feeling bit sour about this experience 1) we were intially promised $100 worth of credit towards our planned photshoot the first day if we attended a 15 minute promotion video. We agreed to do this the next day, however, when we turned up the next day for this the staff member then said that the credit would be halved and that the presentation was actually an hour long. ..he stated that the promotion the day before was only for US citizens and given that we are UK citizens we cannot now avail of this. This had NOT been made clear to us the day before , as had we known the credit was now half of what was advertised and the presentation twice the length, we would have prioritised doing other things together as a family. Customers work hard to be able to afford this sort of luxury and to be misled like this is not pleasant. Needless to say we cancelled our photoshoot. The staff were blantantly dishonest - and while I would potentially ignore this hustle tactic in cheaper hotels, I cannot do so here given the amount of money paid. 2) The staff members forget the day of our anniversary - despite being told the date in both Spanish and English. The requested cake arrived a day earlier. Thus, while the staff and service are excellent, I do not think the hotel represents value for money...there are better value options available.