TripAdvisor Traveler Rating

We were Club level 18+, this was an extra $388 at check in, but we got our own butler Gabriel ( who we didn’t really use but it was nice to have him incase we had any issues) and full access to all the pools, bars, private club member beach, and canopy beds by the pool. Overall, the extra almost $400 wasn’t totally worth it- but it had its benefits. Food- the food was straight up just not good. Every-time we ate, either my partner or I had diarrhea and an intense stomach pain on a daily basis. I will say the deserts are good depending on your taste. I liked them, my partner did not. Room service- another perk of the extra $400 we spent at check in was unlimited 24 hr room service. But don’t waste your time, it usually took an hour to arrive for soggy pizza or an overcooked or undercooked burger. Cleanliness- our room was a little dirty when we arrived but we didn’t expect 5* cleaning due to the resort being open all year round and our room being upgraded last minute. Housekeeping was very kind, but not very thorough- never got our sheets changed although we requested it twice. Rodents- on our last night all we heard during the night was rats in our room service cubby and in the ceiling ( I have many videos to confirm ) and this really left a sour taste in my mouth and a sleepless night before an early flight. Overall the resort didn’t live up to the 5 star reviews, but Gabriel our butler was great, and the beach and the pools were also great.

Our butler Arling was great. The pillows and bed are comfortable. Staff friendly and responsive..The towels are great, soft and huge. The beaches are the best. Excursions were good. Pools maintained well, and the towel people were accommodating. The drinks could be colder.

It was amazing experience!! Everything was great, amazing and perfect! Our butler was Victor, who made everything possible to accommodate and pleased us. He was checking with us every single day to make sure we are still happy and don’t need anything. I also would like to mention one person from SPA. Her name is Joanna( I hope my spelling is correct). Was the best experience in my life. She gave all 100%. We are coming back in October. I would like to thank all staff who is working hard to make everyone happy. Thank you

Great vacations. Rooms are clean and comfortable. Food is good. Our buttler Victor was very helpful and friendly. He went above and beyond all expectation. He was able to resolve any issues and he was always available when needed. Thank you, Victor

Pros: Great location, lovely hotel. Club check in excellent very smooth, fantastic amazing butler allocated (shout out to Peter) tour of resort given lots of useful information. Husband doesn’t drink mini bar no zero beer, Peter rectified this for us. He booked us reservations for dinner immediately and everyday came to find us to check we were all good, which we were. All al la carte restaurants were great (didn’t eat in Japanese) hidden Gem, Italian for breakfast amazing service with personal touch and lovely atmosphere unfortunately didn’t use until last day, wish we had everyday. Club pools were lovely, lovely Bali beds and loungers. Beach was lovely, water warm. Have lunch in see, sea restaurant staff are amazing couldn’t do enough for u. Hotel is spotless, staff faultless, from the maids to the pool guys to the gardeners. Check out easy went to club lounge and that was that 5 min max. Recommend going to monkey land and buggy’s with runners (book able at hotel) great day with lunch, although it rained all day and we got soaked it added to fab day. Some beautiful little kittens in between hotels, very well cared for. Cons: Buffet restaurant food awful, trying to cater for the masses is not easy but it really wasn’t great. Cold food. 2nd butler we had due to Peter being on his days off was awful never once sought us out or made contact. We had to message him to find out arrangements for check out by the time he replied we had done it ourselves. Bali bed wars. Some people very precious. If you want a Bali bed with sea view be prepared to be there between 6.30 and 7 am. Evening entertainment not the best but from a British perspective it catered for our sense of humour. 5 out of 5 for effort and enthusiasm.