TripAdvisor Traveler Rating

I have stayed at Majestic Resorts five times and had already booked my sixth vacation because I genuinely loved this resort. I truly looked forward to returning once again, but unfortunately, I had to cancel my upcoming stay. Here is why. First, I would like to sincerely thank the incredible employees who made every one of my stays so memorable. A special thank you to my butlers, Arling and Jose, for their professionalism, kindness, and exceptional care throughout my stays. I would also like to sincerely thank Marina from the Reservations and Customer Service team. She was always incredibly helpful, professional, and patient. She consistently assisted me with my reservations over the years, and her dedication and outstanding customer service deserve special recognition. I would also like to recognize Ramon, Ricardo, Maria, Ana, and the entire Spa Team. They consistently provided outstanding service and made every spa visit a wonderful experience. Their professionalism, kindness, and genuine hospitality were among the many reasons I kept looking forward to returning to Majestic. These wonderful employees are the reason I kept returning to Majestic year after year. During one of my stays at the Majestic Elegance Club, check-in took more than two hours because my American Express card could not be processed properly. The staff had no ability to manually enter the card information, and there was no effective management support available to resolve the issue promptly. Spending more than two hours simply trying to complete payment and check in was a very frustrating way to begin a vacation. Another issue I experienced during my stays at both the Majestic Elegance Club and the Majestic Colonial Club was the complete lack of late-night snacks. After approximately 10:00 PM, there were virtually no sandwiches, light snacks, or finger foods available in the Club lounges or bars. The only option was to return to the room and order room service. For a luxury all-inclusive resort, I believe guests should be able to enjoy at least a simple sandwich or snack while spending the evening in the Club lounge or at the bars. My greatest disappointment, however, came after my most recent stay. I suffered a confirmed rib fracture after an accident at the resort. As a healthcare professional, I understood that there was very little that could be done for a fractured rib other than pain management and allowing it to heal naturally. For that reason, I chose not to visit the emergency department in the Dominican Republic. Although I tried to reassure everyone that I was doing better, the reality was very different. The pain made it extremely difficult to walk, turn in bed, cough, laugh, or even take a deep breath. Anyone who has experienced a fractured rib understands how painful and limiting this type of injury can be. What was particularly disappointing was the way the situation was later characterized in the company's response. Their email stated that I was "feeling well and only experiencing minor discomfort." I found that wording difficult to reconcile with the reality of recovering from a fractured rib and felt that it minimized the seriousness of what had happened. I was not asking for money or financial compensation. As a loyal guest who had already booked my sixth stay, I simply hoped for a small gesture of goodwill for my upcoming vacation, something as simple as complimentary hydrotherapy at the spa. Management declined my request without offering any gesture of goodwill. I fully respect their right to make that decision, but after five wonderful stays and a sixth reservation already confirmed, I felt that my loyalty was simply not valued. I canceled my reservation the same day I received their final response. This review is not about the outstanding employees. They deserve five stars and my sincere gratitude. This review is about management and its approach to guest relations. Loyal returning guests are one of a resort's greatest assets, and sometimes even a small gesture of goodwill can preserve a relationship that has taken years to build. I sincerely wish Arling, Jose, Marina, Ramon, Ricardo, Maria, Ana, the entire Spa Team, and all the wonderful employees at Majestic nothing but success. They are the people who truly make this resort special. After five wonderful stays, I never imagined that my relationship with Majestic would end this way. Unfortunately, it did. In the end, this was never about a $45 hydrotherapy session. It was about loyalty, appreciation, and empathy. The request was declined, my reservation was canceled, and Majestic Resorts lost a guest who had happily returned five times and spent approximately $3,500 per stay. Actions speak louder than words. Hospitality is not only about beautiful resorts, excellent restaurants, pools, and polished marketing. It is also about how a company responds when a loyal guest experiences something unexpected and asks for understanding rather than compensation. I sincerely hope no other loyal guest has the same experience. One final request. If you decide to respond, please don't use another standard template. I hope someone actually takes the time to read this review before responding.

Wonderful vacation experience.our butler Osvaldy was the best

Second time back to this resort. Osvaldy is a wonderful butler that takes care of your every need. He adds so much to the experience and truly makes it feel like a getaway. Maxima and Anyelina are incredible at the bar. They make wonderful drinks and took great care of us. We really enjoy the Hibachi and the steak house.

My husband and I stayed at Majestic Elegance on a family trip (10 people). We enjoyed our stay. We chose the 18+ side and it was well worth it! Rosa at the pool bar was INCREDIBLE and made our trip very memorable! The Japanese restaurant with the hibachi grill was my favorite dinner. Highly recommend making reservations at the dinner restaurants before your stay. They fill up quick especially on weekends. Men - pack a pair of pants because some of the restaurants require pants for dinner.

The rooms are nice and the staff are amazing. Out butler Juan was very attentive and helped with many things including our dinner reservations. The food at the restaurants was great but the buffet was not that great. Most of the offerings in the buffet contained pork and we don’t eat pork so we didn’t have many choices there, but the fruit was great! The water was nice but full of seaweed. While we’re were there they didn’t really do a great job of cleaning it up.