Majestic Elegance Punta Cana reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

22592 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

2022 Vacation

Martharuizvaldes on Jul 04, 2022

I wanted to thank specially our butler Daniel this past week. He was every day at different times checking on our group making sure we were doing ok and having fun. When we had a problem at the hotel, he drove at midnight to the hotel to make sure we were ok and did whatever was in his power to do. We are very thankful to him, and grateful to had an honest and caring person. Also would like to congratulate three special ladies: Francisca, Rosaira & Marilania at the VIP Bar by the Beach/Pool. They were very special to us. Drinks were amazing, always happy, expecting us every day. We never changed to another bar. We felt welcomed every time we were at the bar. Took pictures with them, laughed and sing with them!!! Best time we had was during the day at their bar!!!! Congratulations to have amazing people at your hotel!!!!!!

TripAdvisor users rated this property 5 out of 5

Butler - Daniel and Bar Service by Beach (Franciska, Rosaira, Marilaina)

Exploration514851 on Jul 04, 2022

What an amazing and personal experience we had at the resort with our Butler Daniel. He went above and beyond to please us and our families and friends. I don’t have the words to explain. Now let’s talk about the highlight of our trip. The Bar service at VIP bar near the beach was fabulous. The Bar tenders worked very hard, diligently handling large crowds at the bar, preparing amazing drinks (the way they should be prepared) and most of all they made us feel at home, and treated us like family. We were a large group and every one had to talk about the experience at the bar.

TripAdvisor users rated this property 5 out of 5

2nd time at Majestic

jsnd2014 (Chicago, Illinois) on Jul 04, 2022

We really enjoyed our second trip to Majestic Elegance. We were here 8 yrs ago and loved it. We have visited a few other resorts and wanted to come back this year. I will say, we are not very picky people so overall we had a good experience with some pros and cons as with anything in life. Pros: • Our butler, Modesto, was very helpful and kind. He reminded us where things were, made restaurant reservations upon request, sent daily messages on WhatsApp, found us on the beach to check in and helped us with bringing luggages down for departure. • plenty of room on the beach, including shade • Bali beds always available in the club section (must be elegance club member) • There was always food available • Plenty of drinking options, with staff even coming to the beach to take orders or remove garbage/cups • There was nightly entertainment Cons: • The resort can definitely use an upgrade. • The curtains in the room could use a wash or change, the bali beds same thing although those are outside so they won’t be the cleanest. I would suggest having leather beds in the beach area also. • I got bug bites all the days I was there but my husband did not. Not sure what from, maybe sand fleas? • Seaweed was pretty bad second half of the trip, maybe do a better job at removing that daily.

TripAdvisor users rated this property 3 out of 5

Honest Review

495shantea on Jul 04, 2022

Hello out there, I’ll start by saying the resort is beautiful, plenty to do right at your fingertips. The food was ok, nothing spectacular but fulfilling. I will say the romantic dinner at Mirage Seaside restaurant was really good. My butler Diego really made my stay pleasant, it wasn’t much staff that did that. Diego was attentive, patient , resourceful and friendly. He reached out daily to advise my husband and I of what’s going on at the resort for the day. He also checked to see if there was anything we needed. He was one of the few that treated us as guest. Many of the other staff member were kind of rude. I understand the language barrier but body language and facial expressions says a lot. We weren’t treated with the same courtesy as the guest that didn’t look like me. Julia a waitress was another person that was good to us, whenever we ran into her she treated us well. As far as the resort itself it could use some updating, rooms hold a molded smell. Housekeeping was awesome take plenty of tip money they deserve it. On our wedding night they filled the jacuzzi with bubbles and champagne on the side. Emanuel at the front desk was helpful with check in for my family while others were rude and rather help other guest. Many times my family and I were treated as second hand guest, we booked a total of 13 rooms, just to say it was a lot of us that felt the negative energy. It was NOT everyone we encountered but enough for us to notice. So to some this up Diego was awesome and that’s the only reason I left a review.

TripAdvisor users rated this property 1 out of 5

Not a safe place!!!

andreathepineapple on Jul 03, 2022

DO NOT STAY HERE!!! My friends and I were a group of 45 people. We were staying for a full week celebrating 4 of our friends graduations. Everything was so fun, chilling and appreciating the amenities of the hotel until we got sexually harassed by a creepy couple. You can tell that the employees did not care and didn’t do anything till my friends were screaming and crying and the situation escalated more than it should have. Security was an absolute joke, did nothing barely, and had to fend for ourselves. Majestic Elegance is a joke and nobody ESPECIALLY parents bringing kids should stay here. On a positive note, We appreciated our butler Daniel who was amazing and went out of our way to try and keep us safe. We also appreciated the great service at the bars from Josue and the entertainment men around the pool. It just sucks that we felt very unsafe during our visit.

View All