All inclusive

Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort

Punta Cana 5.0

Overview

Combining beautiful architectural design with impeccable service and lavish accommodations, this all-inclusive adult only resort is a property like no other.

Check in

3 p.m.

Check out

12 p.m.

Rooms

Junior Suite Ocean View
646 square feet
  • 1 king bed, or 2 queen beds
  • Ocean view
  • No more than 3 guests in the room
Junior Suite Ocean View
646 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • Mini-bar stocked daily

Castle Junior Suite
646 square feet
  • 1 king bed
  • Garden view
  • No more than 2 guests in the room
Castle Junior Suite
646 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • Mini-bar stocked daily
Additional details

VIP services:

  • Butler Service
  • Bottle of champagne upon arrival
  • Shoe shining
  • Luggage package and unpacking service

Castle Junior Suite Oceanfront
840 square feet
  • 1 king bed
  • Oceanfront
  • No more than 2 guests in the room
Castle Junior Suite Oceanfront
840 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • Mini-bar stocked daily
Additional details
VIP services:
  • Butler Service
  • Bottle of champagne upon arrival
  • Shoe shining
  • Luggage package and unpacking service

Luxury Junior Suite
657 square feet
  • 2 queen beds
  • Garden view
Luxury Junior Suite
657 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • Mini-bar stocked daily

Premium Luxury Junior Suite Ocean View
657 square feet
  • 1 king bed
  • Ocean view
Premium Luxury Junior Suite Ocean View
657 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • Mini-bar stocked daily

Castle Junior Suite Swim Out
646 square feet
  • 1 king bed
  • Garden view
Castle Junior Suite Swim Out
646 square feet
Featured amenities
Included in all rooms
  • 24 hour room service ($)
  • Mini-bar stocked daily
Additional details

VIP services:

  • Butler Service
  • Bottle of champagne upon arrival
  • Shoe shining
  • Luggage package and unpacking service

 

Amenities


Location

Address
Boulevard Zona Hotelera, Cap Cana, Playa Juanillo, Punta Cana, 23302, Dominican Republic
Boulevard Zona Hotelera

Reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5
TripAdvisor users rated this property 5 out of 5

Beautiful Hotel

ANDREANADERRHODES on Dec 07, 2024

Great hospitality Beautiful architecture and amenities! Spa treatments are top and overall it was a great experience

TripAdvisor users rated this property 2 out of 5

Please don’t make my mistake and let the luxury branding fool you

Candace S (Minneapolis, Minnesota) on Dec 06, 2024

Overview: I attended a conference at this property and failed to check reviews beforehand. I hope my experience helps others avoid the challenges I faced. Positives: The property is beautiful and conveniently close to the airport. The welcome beverage was a nice touch, especially as check-in took some time—add rum. Some newer rooms, particularly in the villa and castle areas, are stunning. My experience: Rooms: The initial rooms I was shown (3000 building and the reception building) were disappointing: old, poorly maintained, and had a musty/mildew odor suggestive of potential mold. This was concerning given my health situation. Staff framed my concerns as personal preferences of not liking the room rather than addressing the health or quality issues. Their solution was to spray air freshener—did not mask the mold/mildew and made it difficult to breathe. Customer Service: I had to pay an additional $100 per night to move to a room where I could breathe comfortably, even as an Elite member. While the new room was an improvement (not everything worked), it only had double beds and fell short of the luxury experience I had expected. Spa: The spa was beautiful but underwhelming. Check-in was confusing, my appointment was delayed by an hour, and the treatment itself was average. The foot massage and facial enhancements were not worth the cost—avoid. The hot stone enhancement was nice. Food: Food at the property was just average. I did like the fried chicken on the beach. While it’s all-inclusive, it lacked the quality one might expect at this price point. Food enthusiasts should adjust expectations or look elsewhere. Final Thoughts: I would not choose to stay here again for a vacation at any price point. The experience felt more like a 3-star property. If you plan to visit, I strongly recommend calling ahead to secure a newer room and managing expectations regarding dining and spa services. Some staff were delightful, though others seemed less enthusiastic about their roles.

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