Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

10539 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

The best resort I have been to

Evan A (Salisbury, Maryland) on Sep 23, 2023

This is the best vacation resort I have stayed at. Very high class. All of the staff are fantastic, especially our butler Jeremia and our housekeeper Nancy. This is a very nice property with excellent pools, drink service, and food. Outstanding place to relax with a truly private beach with NO peddlers. Also had an issue that needed medical attention with medication. The medical staff here was excellent and fixed my issue with medication. Saved my vacation. I highly recommend this resort.

TripAdvisor users rated this property 5 out of 5

I was on vacation with my family and I enjoyed a lot, all workers were amazing and well coming, specially Pedro and jose

Zahra K on Sep 23, 2023

I was on vacation with my family and I enjoyed a lot, all workers were amazing and welcoming, specially Pedro working in entertainment, he was full of positive energy and jose too. Their manager is so professional and kind ,he took care of all of our needs (Emmanuel). If l decide to come again absolutely l choose Sanctuary luxury resort. Thanks all for great service and welcoming.

TripAdvisor users rated this property 2 out of 5

Worst 5yr Anniversary Trip

Kamc0818 (New York City, New York) on Sep 22, 2023

I’ll start by saying we had really high expectations for this resort. We were celebrating our 5yr anniversary and wanted to do something a little different and relaxing. After booking a competitor resort, we decided to switch resorts at the last minute to Sanctuary Cap Cana after hearing so many great reviews. When we arrived to the resort, no one came to greet to us. Our bags were left outside by transportation service and no bellman came to assist us. Once we walked inside and stood around at the front desk for a few minutes, we were finally greeted by associates who informed us our room would be ready shortly and we were more than welcome to grab a drink at the bar. During this time our butler introduced himself and gave us a tour of the resort, etc. At checkin time, we made our way back to the front desk only to find out our room was not ready but we were assured it would be ready soon. We watched as countless couples walked into the resort and were checked in and escorted to their room while we sat waiting. It took 2 hours after check in before our room was ready. Once entering our room, the floor was insanely wet (my husband and I slipped quite a few times), and there were mosquitoes everywhere. Nonetheless we tried to make the best of the situation because we were tired from a long travel day and we’re hungry at this point. In the middle of us getting ready for dinner, the power went out in our room and only our room. We contacted our butler who had maintenance come by an hour later (a fuse had blown). By this point we are extremely annoyed and request to speak to a manager who we met with the next day. The manager was kind enough to move us to a villa however after the first night. The ceiling between the bedroom and the bathroom continuously leaked so badly we thought the it was going to cave in at any moment. While we wanted to enjoy our 6 days at this resort, our entire stay was riddled with issues (many I did mot mention). Rather than leaving the resort relaxed and refreshed, we honestly could not wait to get back home.

TripAdvisor users rated this property 5 out of 5

Better than the Ritz in Turks!

Kristen C (Allendale, New Jersey, United States) on Sep 21, 2023

Not sure where to begin! This place was beautiful, from the views to the room to the entertainment team (amazing and fun vibe all day and night) to our stellar butler Emilio. It was very safe and clean. We were treated like royalty and accommodated in every way with a sincere smile. If you have never been to an all-inclusive resort, this is the one. Thanks to Manuel and Eliza at the pool bar, Happy Boy, Pedro, Laury and those wonderful people at the CasaBella restaurant. Also incredible value. Wow!

TripAdvisor users rated this property 5 out of 5

Best Trip Ever!! Sanctuary Castle

KevinLeeAnne (Vidor, Texas) on Sep 20, 2023

We were there for our honeymoon, and we couldn’t have asked for a more enjoyable and memorable time than we had at Sanctuary!! Our butler’s name was Kelvin, and he was phenomenal from the time we got there until departure. Everything about the facilities was awesome, from cleanliness to helpfulness!!

View All