TripAdvisor Traveler Rating

My husband and I went for our one year anniversary. The staff, the hotel, the food, the experience….all fabulous!! Juan was our butler and he was amazing. We are already looking forward to going back. If you need a couples retreat, this is THE place!

We thoroughly enjoyed our stay. The staff were so friendly and accommodating. We received a daily courtesy call just making sure everything was going well and if we needed anything else. The resort is immaculate and beautiful. We will be back. Special shout out to Valentina and Johnnie. They were both so wonderful. Valentina is so sweet and made sure that we had a wonderful dining experience at the Italian restaurant. Valentina is warm, kind and made us feel right at home. We cannot wait to be back and see her again! Jason says 'hola valentina'!

Sanctuary is an excellent quality resort - some amenities are older and some are newer. We chose it for the food reviews compared to other resorts, it lived up. If you’re used to fine dining it’s not that food but the service is and the food is close enough. If you go - please do a spa day, you’ll thank yourself later. We stayed in castle swim out suite and had a wonderful, private, romantic stay. All in all, this is vey similar to other resorts of similar price and level (sanctuary is very private and quiet which is nice) - difference is the high level of service not common of resorts and the 900 food options. Multilingual, thorough, and attentive staff members made our vacation a wonderful experience. Much higher level of service than we expected during pool time, restaurants, and our butler. Three people to request if you stay here: Angel - our butler in the castle. He’s the man you need to know to make sure your stay runs smooth. Anything you need he is readily available, courteous, and most importantly capable. Gasolina - gasolina ran events and organized group sports. This isn’t just beach activities but indoor events as well. We had a wonderful group of couples on the trip and could rely on gasolina to let us all know when our friends were included in volleyball, bocci-ball, pool cabanas, etc. it’s an underrated part of a stay, but gasolina’s diligence in remembering us all and our preferences is the ‘glue’ on a trip. Yefry/Jerry - we couldn’t get his name tag written down in our time but he and gasolina worked closely together around the pool/activities/events. His efforts and hospitable attitude made all the difference to our stay. For him and gasolina both, they’re informative and helpful, without ever ‘selling’ or being pushy. Which is hard to do.

My wife and I can't imagine a better destination to celebrate our wedding anniversary. Angel was our "Butler" and did an amazing job providing us with everything we needed. The resort is paradise. Thank you!!!

My husband and I went for his son’s wedding. The wedding went well. Was beautiful and a great time had by all. The resort experience was great. We had a Luxury Junior Ocean View Suite. Was very spacious and comfortable. I will have to say the bed was fabulous My husband and I went to bed and woke up relaxed. The only time we did not wake up in pain. The service was great. Staff gets to know you and remembers you from day to day. They are friendly and accommodating. Would recommend and love to go back.