Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

11221 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

10 OUT OF 10

J3603FGjoshuaa on May 25, 2024

Everything was a 10/10 from the food and drinks to the staff and accommodations, this all inclusive resort is where it's at! If you get a room with a butler we HIGHLY RECOMMEND you ask for FRANK!! He was awesome and always went above and beyond to make sure our stay was perfect!! The food was always fresh, and the buffet changed daily. All the restaurants on the resort had a great menu and all the food had amazing flavors and was cooked perfectly! It was obvious by the quality that nothing was ever made from frozen! Drinks were strong!! For an all inclusive that's hard to come by! Our room was beautiful and the AC cranked! My husband had to actually use a blanket half the time because it was so cold! Ladies if you have to blow dry your hair you can do that ot this resort, which has been a struggle at other places. I honestly don't have anything bad to say about our experience and we will definitely be back!!

TripAdvisor users rated this property 5 out of 5

Great Honeymoon- Frank was Awesome!

Gracie I on May 25, 2024

We had a great trip to the Sanctuary for our Honeymoon! Our butler, Frank, was great and was extremely responsive and kind. We came during peak seaweed season, but it did not cause any issues as the resort is constantly cleaning up the beach. We hope to return one day.

TripAdvisor users rated this property 5 out of 5

Amazing honeymoon destination with the love of my life!

Matthew K on May 24, 2024

My wife and I just came back from sanctuary for our honeymoon. Everything about this place was fantastic! Jeremia our butler was the best and helped us with anything we needed. We were super impressed with the food! Overall we would recommend Sanctuary to anyone!

TripAdvisor users rated this property 5 out of 5

Relax, renew, restore

ZenaTorres (Illinois) on May 23, 2024

This resort is appropriately named!! Sanctuary. What a relaxing, soothing, beautiful location. We stayed in the “Castle” and highly recommend it if you are looking for a place that can help you reset, restore and release. We had an ocean view room with immediate access to a semi-private pool. The room was large (with a sitting area and a terrace, walk-in closet, stand alone tub and large shower). The art (including paintings, table accents and sculpture) was a nice touch. From the “falling waters” in the lower level to the rejuvenating spa and the lingering scent of incense throughout the building, we were transported and encouraged to leave the busyness of life behind. The spa itself was ethereal and we could have spent all day there. Our massage therapists tailored our individual treatments perfectly. While all the staff were friendly, engaging and helpful, we have to specifically address our butler, Jeremia. He was attentive, but not intrusive. His intuition about our needs was spot on, including understanding our need for privacy balanced with our desire to unwind and enjoy our vacation. We appreciated his appropriately-timed “check-ins” and kind attention to our needs. This trip was rescheduled several times (Covid, family issues, etc.) and now we understand fate must have intervened to make sure we had just the right butler for us.

TripAdvisor users rated this property 5 out of 5

Lovely Resort

Catherine R on May 23, 2024

My husband and I spent 7 days at this lovely resort. Sanctuary is a beautiful hotel which is immaculately maintained. Our room was very spacious with an awesome ocean view. The staff is top notch, did not get everyone's names, but would like to mention the excellent service we received from Valentina, Ginette, Arlinton, Kency, Felix and Edwardo. We loved the food, which is saying a lot because my husband is a picky eater! It was a pleasure to just be by the ocean every day relaxing, reading and enjoying the breeze. We also enjoyed the infinity pool , and the view from that vantage point is just spectacular. This was definitely a wonderful trip!

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