Sanctuary Cap Cana, a Luxury Collection Adult All-Inclusive Resort reviews

TripAdvisor Traveler Rating

4.5 Excellent

  • Cleanliness 4.5
  • Location 4.5
  • Rooms 4.5
  • Service 4.5
  • Value 4.5

9631 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Emilio

4305Randy (Cameron, Missouri) on Feb 04, 2023

Emilio our butler. Was the best. He went above and beyond to make our vacation super special. He always kept in touch and even ask to text when we made it back home. We are already planning our third trip to Sanctuary Cap Cana

TripAdvisor users rated this property 5 out of 5

First Class Service, Charming Hotel

Peg B on Feb 04, 2023

Beautiful resort, very charming, totally redone with exceptional service. Some minor start up issues as they just reopened but service and support were phenomenal. Of special recognition were the following staff - Jonathon, Omar, Anderson, Algimiro, Chevelin, Yaniris, Diany and Jose. Thank you all for a fabulous time and your professional and gracious service.

TripAdvisor users rated this property 5 out of 5

Peaceful and serene!

traviss980 (Dallas, Texas) on Feb 04, 2023

My wife and I stayed in a Castle Swim Up Jr Suite for 4 days. The service at this resort is exceptional. From Emilia at the bell stand to Lori who checked us in at the Castle. Our butler was Dawar and he made our stay memorable and seem less. It was my 50th birthday and everywhere we were greeted with a happy birthday song and cheer. We chose this property over the Hyatt because of their Marriott affiliation and we’re not disappointed.

TripAdvisor users rated this property 5 out of 5

Amazing Experience in Cap Cana!

Dallas5Star (Frisco, Texas) on Feb 04, 2023

We had an amazing time here. The resort was well kept and luxurious. The suite was large, about 700sq feet. Service was excellent. Everyone was so friendly. Our housekeeper Diana did an amazing job with keeping our suite in top condition. Our beach bartenders and servers were excellent. Wilken, Dixon and Happy-Boy provided amazing service. The food was also great. All the restaurants met our requirements for a luxury resort. We can't wait to come back! This was everything we expected from a Bonvoy Luxury Collection resort.

TripAdvisor users rated this property 5 out of 5

Loved Sanctuary Cap Cana

franklX640OF on Feb 04, 2023

Had a great time at this resort. The grounds are beautiful, all the staff were friendly and outgoing, food was delicious and there was a great variety of food and drink options available all the time. Loved seeing the sunrise over the sea from our private balcony each morning. Young men on the entertainment team were terrific, Luis Felipe and Oscar to name two in particular. Happy - Boy and Elizabeth by the pool, Maria in Love Bar and all the lovely ladies at the Coffee Bar were so kind and congenial.

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