TripAdvisor Traveler Rating

Would Not Return – Disappointing From Start to Finish Review: From check-in to checkout, this resort missed the mark in more ways than one. The rooms are very outdated and in need of serious upgrades. The only real positive was the balcony, which was decent enough to sit and unwind, but that alone doesn’t make up for everything else. The food was a major letdown. The buffet was consistently bad every night, with very little variety or quality. Thank goodness for the snack bar, which ended up being our go-to just to get something edible. The paninis and soup at the “NFL” bar were honestly a joke. The biggest issue, though, was the overall experience with staff. While there may have been a few decent interactions, the general attitude we encountered was rude and unprofessional. One situation in particular stood out. I had brought some of my own alcohol from home, and one of the “entertainment” staff (and I use that term very loosely) approached us and demanded a drink. He claimed we had promised him one, which we absolutely did not. For the rest of the trip, every time he saw us, he continued to call us liars and pressured us to go get him drinks from the bar. Completely inappropriate and uncomfortable. On top of that, the constant pressure from locals trying to sell items on the beach made it difficult to relax. It felt more like running a gauntlet than enjoying a vacation. To make matters worse, when I spoke to the Air Transat reps about my luggage being broken into at the airport, I was told not to pursue a claim because the airport is independently run and it would “fall on deaf ears.” That was their exact wording, which was incredibly dismissive and unhelpful. Overall, this resort did not deliver the experience we were expecting or paying for. Between the poor food, outdated rooms, uncomfortable interactions, and lack of support when issues came up, I would not return or recommend.

Hotel rooms shower needs upgrades. Beach is close to the hotel, but not enough beach chairs for all guest. Many is broken already. Nor enough shadow, just few beach umbrellas. To reserve a bench chair should go to the beach at 5 am. Too many sea sarrels on the beach and bottom in the water. Food is ok. No show time and poor entertainment. We will rate this hotel as 3 stars.

1 horrible staff, treatment over all experience. Please see below.

Enjoyed our stay immensely! This is a quieter resort perfect for families and people looking to relax. If you’re expecting nightlife this is NOT the resort for you. They try but the shows are lame. The weather was FANTASTIC, the beach is beautiful, and the pools are very warm . The only complaint I’d have is that the only decent coffee was from an espresso machine in the lobby that didn’t open until 9:00am. This is an older resort but they are working at updating rooms. Would I go again? Yes!!

Well, if you go to a budget hotel you don't expect luxury but the 4* have to be justified. I'm not that type 'it ruined my vacation', you are the only one who can ruin it and we have had a good time overall. A few things to be aware of. The hotel is dated but clean. The staff is taking care of it and in our room everything was functional. However water pressure is low and hot water is scarce. We thought about changing the room but people from other buildings complained about the same problem. Safe box is not free (seriously?), you have to get a lock from the reception for US$2/day. The main buffet was good (most food was tasty and not very repetitive) and the bars served a good selection of drinks. The hotel doesn't have a single normal espresso machine so espresso, latte, cappuccino etc. only available in the automatic machine in the lobby and it is pretty bad. My solution was to get an ice cream in the buffet and fill the cup with black brewed coffee. Also, the only bar working at night is the sports bar and it closes at 5am. From this point till 10am no alcohol is available. Also, if you have to leave early in the morning, the buffet is opened since 5:30 but it doesn't serve any prepared food till much later (not sure when). At 6am the food came in the form of pan, ham, cheese, sweets, fruits etc. The pool is ok but has no swim in bar. Did not matter for us as we hardly used the pool at all. Beach was the biggest disappointment. The only thing that depends on the hotel was the shaded places (umbrellas). To get a spot under the umbrella after 6am was impossible and get any beach chairs after 8am was impossible as well. Surprisingly, my friends who stayed in more expensive places reported the same problem (to greater or lesser extent). How hard is it to put a few dozens of umbrellas? We also noticed that the beach is much narrower in this resort that in others and it can be quite crowded at times. Not related to Vik hotel... The sea is never calm, the waves can be bigger or smaller but they are always there and if you are a swimmer this is not an ideal place for you. The water is turbid, you cannot see your feet once the water reaches your waist. Seaweed was the issue only one night at our resort but we saw that in other places it is worse. A coconut costs US$5 and pina colada with fresh pineapple is $10. I think it was tip-based years ago (coconuts for sure) but not anymore. Of course, a tourist is seen as a bag of money in any country but in DR it is more obvious than elsewhere. The vendors are pushy, the hotel staff is indifferent at best. Cannot wait for the Cuba crisis to resolve so we can go there again.