We stayed in the resort for 8 days (7 nights), 2 adults and 2 children (6 and 11 years old).
We booked for the privilege rooms and we got a room on the ground floor of Villa Nº 6.
The overall experience was good and we strongly recommend.
Starting with the staff, I have nothing to point. I have read some bad comments on TripAdvisor regarding the staff and I honestly cannot understand them. If you complain that they don't speak english you must understand that you are on a Spanish speaking country.
Most of them understand english, and if not, they will very likely ask for help from another colleague. Since I speak both Spanish and English, I had ZERO PROBLEMS when addressing them. All of them were kindly and looking forward to help.
Remember, if you are abroad, on a non-english speaking country, and you only speak English, remember that you are the one who has to adapt, not them.
Yes, it is important that whoever is selling a service tries to satisfy all customers, but as a customer we must also adapt to where we are. Otherwise, the solution is simple, I'll go the other way. Not my case, I will for sure try to comeback.
Regarding the room, I honestly think you got what you pay for. The privileged rooms have been refurbished recently and the conditions are good, although some construction details could be improved. AC works very well.
Rooms are cleaned daily and towels replaced. Only one day they did not replace the towels. But after a phone call to reception, they got delivered in minutes.
If you need/want to replace the pool/beach towels, then you must do it early in the morning, otherwise they will quickly run out. Still, they will get more during the day.
Regarding the food, overall I will give it 4 out of 5, mainly because of diversity. Seems fine in the first days, but after 5/6 days you basically tried everything already.
Drinks/cocktails are good and you have a lot to choose from. If you booked a privilege room, then I strongly recommend to get the drinks for the bar in the beach (for Privilege and Exclusive members only).
The beach bar also provides pancakes throughout the day, and I really recommend them.
I went to all the restaurants, and must say that the steak house is the best one (at least for me). Mikado is also good and serves a lot of food.
On the Italian restaurant, I had to order my beer 3 times to get it delivered by the end of the meal :). Spanish tapas are OK.
Regarding the surroundings, the gardens are very well maintained and clean.
The casino is small, but I also did not expect more than that - it's ok if you want to spend some time and waste some money :)
The beach suffers from the same problem as all the beach in Republica, the sargassum.
But even here we got lucky - during our stay (26th July to 2nd of August) in the beach in front of the hotel there was a area that was clean. You could walk far away without sargassum and you could even feed the fishes.
The staff cleans the sargassum daily, and they really keep an effort in keeping it clean - although, you cannot fight mother nature.
You see a lot of families, with young kids. There is people from Portugal, Spain, France, among other countries in Europe. You also find people from the US and some other spanish speaking countries in America.
If you prefer quieter environments, then you should look for the Adult only hotels.
Kids loved the beach and the pool.
My final rating would be 4.5 out of 5.
It met my expectations and the money I paid.
Not worth the money, IMO
(Bolton, United Kingdom)
Jul 31, 2022
The positives- SOME staff are wonderful, kind and happy to be there. The grounds are well kept. It's clean..... The negatives- a lot of staff are inconvenienced without a tip! Rooms are very dated with bits hanging off the walls and leaking AC units. (The maids don't always leave towels, toilet roll or put sheets on the bed) Food is edible, but bland. There's groups of (French) teenagers running amok without adult supervision. Be careful walking across the laminate flooring (near reception) after rain, it's like aquaplaning in a flip flop ??! The 'entertainment' by the Lookea team at 8pm is strange and all done for French guests, which is odd in a Spanish speaking country.