This resort has hundreds of coconut trees, palms and tropical vegetation indigenous to the area. Enjoy the "Stay at One, Play at Three" option where guests can also use the facilities of the Grand Palladium Punta Cana and Grand Palladium Palace Resorts.
Please note - that even if you book this hotel and the room/suite, they are NOT OPEN. They will move you to another hotel that is open and you won't know anything about it until you arrive.
The biggest problem with the Grand Palladium is the HORRIBLE lack of communication and care for their guests (as a corporation). The employees are wonderful, but their hands are tied to a certain extend.
I emailed them three times, one week apart each time, because of a health need for one of our travelers. Not once in the three weeks, did I ever get a response.
Not all of the restaurants are open and those that are aren't open 7 nights a week It is difficult to get a reservation and while the buffet is manageable, its not great.
One night, the hotel set a 7:00 reservation for the Mexican food restaurant. We looked at the map and decided we didn't want to walk and wanted their tram to take us. He took us the wrong direction, to the pool side bar (so they had moved the Mexican food restaurant from the nigh facility , to the wet bathing suit one) But when we got there, they were closed. Went to the front and yes, they had closed the restaurant and said they tried to contact us... no email, no text, no call, no note on our door, no nothing. And then the only thing available at the last minute was the Indian food restaurant.
The adult pool isn't great. Pool service is sketchy, and 1/2 of the lounge chairs are broken. It has the potential to be great, but stick to the main pool. The huts are better which is appreciated for the random rain and the pool side service is amazing. Also lots of activities going on.
When up and running, this hotel is a solid 3.5 - 4 star (exception of the food and the terrible shower design where your bathroom will flood every time). The biggest problem is management in they are not giving their employees what they need to make this a solid 4.
NOT OPEN IN MAY 2021, Travelers beware!
May 31, 2021
Hopefully this review will give you a clear picture of what it's CURRENTLY like at this so-called 5-star resort. In my opinion it's really a 3.5 or 4 dressed in 5-star clothes.
There's a lot I could complain about but I'll try to stick to popular points of interest for travelers and let you decide.
1) They lied. I don’t know who is responsible but people are lying about this resort. It is NOT OPEN. To be clear, GP Bavaro is not open. GP Punta Cana and GP Palace and TRS are open. The Bavaro side, which is what we were sold two reservations for, has not been open “for over a year” as we were told while we were trying to check-in. I found this out as I was checking in, no mention of this by email, Expedia, text . . . nada. Check-in took over 30 minutes and the staff was trying to find us two rooms at one of the other resorts. It was a nightmare.
2) Even though Punta Cana, Palace, and TRS are open, they are not fully open. Restaurants are closed permanently or open only on certain days of the week. Essentially 3 resorts (since TRS is another pay-tier and off on its own) are now smushed into 2 (Punta Cana and Palace) AND they are still taking people’s money and booking for Bavaro. Now extrapolate that across everything else (room service, beach, pools, etc) and there you have it.
3) The "beach". I was pretty livid during check-in but I remember the Front Desk receptionist kept mentioned how there's a little seaweed on the beach and they're sorry that they can't clean it right now. Again, I was pretty irritated and I just wanted a room so I ignored it. However, the next morning I understood why they were trying to cover themselves. I don't know if I can blame this on them, but the beach was unusable due to the amount of seaweed. Some local told us that there was a storm and it pushed all the seaweed in which I could believe since the water was brown from the beach to break, but the GP resorts made no efforts to at least clean it off the beach. Just left it in huge piles or as is (see photo). Other boutique resorts down the beach did hire labor to clean the beaches as we walked all the way up the beach to see if we could swim elsewhere. However, I will say that the amount of seaweed in the water was massive all up and down the beach so the ocean definitely had brought it in. Still, 0 points for not even trying to clean our beach so we could at least enjoy the sand.
4) Food and alcohol is mediocre. You will be charged $10/3 plates for room service (also not mentioned in our reservation). BTW, the "room service" is pretty darn slow if they remember to service your room at all. Our mini-bar was not stocked, but they did stock it the next day even though I had requested 3x for them to come that night to stock it and they said they were on the way.
5) COVID. Their standards were just OK. It'll depend on where you go. The main buffet was horrendous. Lots of people crammed in (because restaurants were all booked), masks were required but not enforced, gloves were handed out for getting food but again not enforced. To our horror we saw children running around picking at the food at each buffet with their hands and eating right there from the buffet, with no masks on. Again, this was the main buffet, so if you can avoid and you don't like a higher risk of getting COVID or some other virus, you should avoid. Most other places indoors (i.e. lobbies, bars, restaurants) all were wearing masks or at least attempting to.
Let me throw in a small ray of light in this review for those of you who are locked in or can't afford somewhere else. The pools were very nice. There was one dedicated for adults which was nice to get away from the main pool crowded with children and terrible music. The bar staff that we encountered were friendly and can help you improve your drinks if you ask them nicely. Since I did not want to be pissed off the entire time I tried to be more positive and enjoy the company of our friends, which is very much possible here with the help of never-ending alcohol and cheap local cigars.
Cheers and good luck!