TripAdvisor Traveler Rating

Positives The resort is very well laid out and very clean (some spots could use extra attention like the bathroom door in our room and the elevator area). We had a Zilara Club Ocean View King which comes with a balcony, double sinks and it was a nice size. Building 5 was convenient to everything. Excellent wi-if throughout the resort. The food is of high quality and individually and artfully prepared which means you may wait a little longer but it is super fresh, hot, and worth the wait! Melvin at the Pier provided excellent service and was very warm and welcoming. Angel at the Pier takes great pride in his eggs Benedict -the best I’ve ever eaten with a fantastic sauce and a little spice and artfully prepared!!! Service across the resort was very good, except at Bongos which is surprising since it is Club level. We were there 1st week in November with reportedly only 50% occupancy. The afternoon pool singers/bands (jazz, acoustic etc) at Zilara were very enjoyable. Fire pits at night were fantastic as was the breeze in the center lobby area. Free sunscreen at the pools was very much appreciated. We also appreciated the dress code -the highest level was “Formal Casual” which was pretty much undefined and did not require long pants (for men) but did not seem to be abused by any of the guests. The caliber of the guests was nice. The gym is fantastic!! Negatives. Biggest negative were the nightly shows. Just loud and were very second rate (low budget) both in terms of the production as well as the caliber of the entertainers. While the beach immediately along the resort is nice, it is very limited-I.e there is no other beach area. If you are the type who wants to go for long walks along the beach, this resort is not the one for you. Also there are very limited number of umbrellas (no palapas) at the beach. Third if you sign up for Club, a sweet concierge girl entices you to come pick up your “VIP” tickets on the second day. It turns out you get $10 or $20 off the overpriced services but the real reason you’re asked to pick up your tickets is to try to get you to listen to a 90 minute pitch about the Hyatt resorts-no thank you for the hussle! At times the speakers at the pool were over-modulated. Confirmed with the sales desk that the pools are never heated. And many times the lights in the bathrooms went off way too quickly. Club not worth premium pricing imho. Low-budget (free ) karaoke was every night and very bad every night. Quality of drinks just okay. Other: Bigelow shampoo, conditioner, shower gel and body lotion and nice block soap.

I could write a 10-page review, but I’ll spare you the details—they’re really not needed. My wife and I have stayed at many all-inclusive resorts over the past 20-plus years, and none comes close to Hyatt Zilara. Everything was just perfect: the beautiful beach and pool, the exceptionally courteous staff, the great food and dining options, and the clean rooms. If I had to nitpick, the music by the pool was the one thing that bothered us. There was too much reggaeton and other music that didn’t suit the relaxing atmosphere, and the volume was obnoxiously high. At times, it was so loud that my wife and I had to yell just to hold a conversation. Please consider lowering the volume and choosing more relaxing music, such as low-fi chill beats. Aside from that, we couldn’t find anything wrong with the resort. It was absolutely perfect, and we highly recommend it.

Excellent. First vacation locale we have revisited and will return again. Alfred (Alfie, Alfredo) creates a fun atmosphere at the big pool and goes far beyond the call of duty. Manny too. Luis M., Julianna and Ingrid at preferred club lounge, terrific. Kleiser from IT support deserves a shout out for helping with television issue. First Dominican Mixologist, Luis Rodriquez oversees the bars and is the absolute best. Amado and Lemuel, out by the pool are great, John too. Critique, there for adults only fun. However, most restaurants are on family side. Waves (steaks) and Brando's are only place for dinner on adults only side (Journeys, rarely open). Sports bar was like Disney, kids monopolizing pool table and running all over the place. Positive note, Shutters for breakfast, Suerry, Alfredo, whole staff - great. Shout out to Roberto at preferred club pool bar.

Franklin - smoothies bar- I mean. The love! The best!!!!

Fantastic stay. This was our second time staying at this resort and it was as good as our first. The food and drink are excellent, everything is made fresh and with care. Staff and overall service are excellent. Main pool was very nice spot to hang during the day. Beach was nice, but mainly covered in seaweed for most of the trip, but that’s fully expected for this area. Overlap excellent trip, would definitely return.