Hyatt Zilara Cap Cana reviews
7682 TripAdvisor reviews
Somewhat All Inclusive
caribbeankings (Burlington, Canada) on Nov 09, 2024
The Hyatt Zilara Cap Cana offers a comfortable and relaxing experience, with both highs and a few drawbacks that are worth noting. Beach The beach is expansive and covered in beautiful white sand, but the water itself has a fair amount of natural debris, like weeds and stones, which detracts slightly from the overall experience. It’s still very nice, but not quite up to the best Caribbean standards. Service The service at Hyatt Zilara Cap Cana is truly exceptional. Staff are friendly, professional, and fluent in English, making every interaction a pleasure. Their warmth and attentiveness made me feel welcome, and I’d return just for the people alone. Food The food is generally good, with some dishes that were genuinely impressive. However, some buffet items looked better than they tasted. I appreciated the setup where staff serve you, but it can be time-consuming waiting for individual items, likely as a cost-saving measure. Furniture The resort’s furniture is mostly high-quality and comfortable, though the beach loungers were an exception, being somewhat cheap and dirty. Cabanas at $250 CAD per day felt a bit steep, especially at an all-inclusive resort. The Blind Butcher Restaurant Dining at The Blind Butcher was an absolute highlight. The food was fabulous, and the drinks were creative and unforgettable. At $190 per person, it was a splurge but one that felt worthwhile at this luxury setting. Hotel Rooms The rooms were spacious, clean, and well-maintained, though I had expected a touch more luxury for the price point. They offer comfort, but a bit more flair would have enhanced the experience. Water Park The water park was impressive, with lush landscaping and a lazy river that felt like a journey through a tropical jungle. It’s an excellent amenity, adding a fun and relaxing option to the resort’s offerings. Club Level I’m not a fan of “club level” amenities at all-inclusive resorts. It feels divisive, particularly for larger groups, and can undermine the concept of an all-inclusive experience. This trend across resorts has made me reconsider all-inclusive vacations. Gym The gym was exceptional—better than many back home. It’s well-equipped and a joy to use, so much so that I’d join a gym like it in a heartbeat if it were available locally. Overall, I’d gladly return to Hyatt Zilara Cap Cana. It’s a fantastic place for relaxation and comfort, though some areas could improve. For the experience, service, and setting, it’s a great choice for a Caribbean escape.
Best honeymoon ever!
Heather L on Nov 09, 2024
We just got back from our honeymoon and we had an amazing time at the Hyatt Zilara! The service was amazing, all the staff were so kind and the food was delicious! So many options to choose from with all the different international restaurants! The Mongolian place the Temptest was my favorite! There were so many activities we never got bored throughout the day! Bryan and Amaurys on the entertainment team were the best! They made sure we always had what we needed! Aqua bike and archery were our favorite sports! And wow the gym on this resort is top of the line! So clean and has all the equipment you would need and more! The suites were spacious and the beds were super comfortable! We really enjoyed our stay and would definitely recommend to couples looking for an all inclusive getaway!! Thank you so much DR fam!!
Friendly Experience
A N (Brooklyn, New York) on Nov 09, 2024
Bryan was the friendliest person we had. He informed us about all the events and helped us ensure we had a good time. He even remembered my name which is really interesting because many customer service reps don't. Loved how he made me and my girlfriend feel. Very friendly guy.
OUTSTANDING
Pamela M on Nov 09, 2024
This place is top notch! The staff is wonderful! Sincerely kind and helpful. We loved the entertainment, especially Amaurys, who absolutely goes out of his way for the guests. The fitness center is one I have NEVER experienced in my life. The food and drinks are plentiful! We will absolutely be back!!
Best vacation of my life!
Demi Y on Nov 08, 2024
Hyatt Zilara is by far the most pampered I have ever felt on a vacation. I’m not sure where to start! 1. Service: everyone and I mean everyone who works here makes you feel seen and heard. 2. Restaurants: Waves, the steak house, So good! Brandos, French, an experience for your taste buds, Journeys: Indian….get the chickpeas! Buffet: best pizza, fresh cooked meats, variety! 3. Pool Deck: chairs, loungers, infinity pool, swim up bar, canbanas….service here and on the beach was top notch! We came to celebrate a birthday. Room service sent up a complimentary birthday cake and bottle of champagne!!! ?? Waves restaurant made us feel so special. We had to eat there two nights in a row because it was so amazing! On the second night, the chef sent out an extravagant steak and seafood platter and several servers sang happy birthday with a cake and sparklers…at no request! They knew we were celebrating and took it upon themselves to make it amazing for us! Big thanks to the waves team: Chef: Luis Jaquez, Manager: Patricio C, Waiter: Anevdy, and Sommelier: Erison. Even bigger thanks to the charismatic, friendly, down to earth, and knowledgeable Sommelier: Miguel Palma. We met him at Waves and he invited us to the french restaurant, Brandos, for our last dinner. He treated us to an educational and passionate wine experience! The restaurant itself was a foodie adventure! 4. THE SPA!! By far the best spa experience!! I myself have been a massage therapist for 20 years. They know what they’re doing. Hydrotherapy cave, hot and wet saunas, salt room, hot beds, CHAMPAGNE!! Service impeccable!! Balentina, thank you ???? DO NOT HESITATE! BOOK NOW!!!!