Hyatt Zilara Cap Cana reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

7925 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Excellent couples trip for bday celebration

lbday2 (Douglas, Georgia) on Feb 01, 2025

Truly gorgeous resort. Everything was lovely. We had club level which had some nice extra perks. AM beach yoga and stretching were great. Favorite daily activity was Manuel’s cocktail classes. He was the highlight of the trip for sure. Blind Butcher is absolutely worth the visit.

TripAdvisor users rated this property 5 out of 5

Can’t wait to come back

proosk on Feb 01, 2025

Amazing. We came with 9 people and we had a great time. The food was great, the pool is beautiful, and the staff is the best part. They’re so helpful and always around, smiling and remembering your name (and your drink orders). Amado went out of his way to make sure we were having a good time. Arismendy, Jorge, Gerardo, Brianne, I can go on and on about the good people we met here who went out of their way to make sure we had a good time :) we want to come back!!

TripAdvisor users rated this property 5 out of 5

Welcome Back Home to Family!!

Scott G (Delray Beach, Florida) on Feb 01, 2025

It’s been a year since I last reviewed Hyatt Zilara Cap Cana and we have been there three more times since my last review. It’s hard to find places that strive to continuously improve their offerings but that’s what Zilara continues to do. New things like Wine & Sax with music and food and wine outdoors around 5pm for example. A daily bbq by the pool has been expanded. It’s amazing how they keep the same staff but also so consistent and always happy with a smile and willingness to go way beyond the call of duty to make you happy. They treat us like family and their home is your home. Speaking to so many they say the same thing. They have surprisingly good entertainment from rock concerts to magic shows but with Ziva next door which is family they also have kids entertainment and movies and even there they have taken this to a level of offering more than popcorn but food like chicken nuggets etc for the kids. The service is second to none and the staff that works there welcomes you back with open arms. Our room was perfect thanks to Yanaris. It’s cleaned daily with night turndown service. But it smells fresh every day. Never a bug and attention to details and treats for you. Amazing. The bar staff is incredible to serve you with a smile on the beach around the pools and there is a swim up bar. Meals were excellent. Food was hot and fresh. Service was with a smile and gratitude. Thanks to Urickz the manager for food and beverage we tried the dinner on the beach. And we were not disappointed. A wonderful perfect experience! And he was all over making sure things were perfect as we ran into Urickz many times. The club is wonderful and the entire staff is so welcoming if you do the club. Special thanks to Misael and Adriana for their attention and assistance but all the folks at the club are amazing and there to make sure your stay is perfect. They were working on the. Each to add sand and level the grounds. The beach is very nice. It’s not a top ten beach but it’s beautiful and calm. No vendors harassing you at all and service on the beach. They have a great sports bar. With people like Juan, Eduardo, Gladys, Victerson to make your night the best you can’t go wrong. We have know Juan from the beginning. Amazing. The food is great too! Huge portions. One-Eyed Cat Martini Bar is an amazing place for custom drinks and piano music nightly. Once again the staff take excellent and make it unbelievable. Jairon is a magician but the entire staff there is amazing!! The Reef Pool staff is amazing. Starting with Yanette! She makes your stay wonderful and smiling. There are always towels available and the activities team amazing. Even by the pool they do arts and crafts like painting or hat making. Etc. the bar service incredible the nicest people you can meet ! Leury Francisco Georges Ravel Mayreni Alexander Danny Ruth Jose Patricio I’m forgetting some but they are all the very best. Finally even the breakfast staff at the pier go out of their way to make you happy. Thank you yeison, Ramon and Dorlin. As part of the club you get butler service. We are pretty self sufficient but Larisa who has been our butler so many times is the very best!!! She makes our trip special. There is a reason the staff is the best. It’s just so well managed!! Everyone crosses their heart. They make you feel at home and like family. Thank you Darling Mendez

TripAdvisor users rated this property 5 out of 5

10 out 10!

Beachlover61231 on Jan 31, 2025

The resort was top notch. Service was impeccable! Loved the "make & takes", the "Queen" tribute band, the pool, the beach, the bars (especially the sports bar and One Eyed Cat) and food all over the place, the dinner we had on the beach (special event), the rum and champagne tastings... Our favorite restaurant was Asian. Our favorite staff person was Diomedes. He was the activity guy. He was kind, welcoming to us and encouraged participation in activities especially the "make and takes." We felt he gave lots of attention to customers around the pool area. We had nice conversations with him. We tried both buffets and they were good. Loved the bloody Mary's and mimosas really available at the breakfast buffets. We often had pizza and the bbq by the pool. We celebrated my birthday while there so they put a birthday banner on our door and delivered a small cake and champagne to our room. We felt so cared for there. We would definitely go back!

TripAdvisor users rated this property 5 out of 5

Epic Time at Hyatt Ziva Punta Cana

Manuel P on Jan 31, 2025

Spent seven days with my family on the Zilara side. So many things to do, club employees Willie and Alfonsina along Manuel from activities made it an epic time. Highly recommend the Brando’s a French/Polynesian restaurant, Pina Coladas, water park and the spa

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