Hyatt Zilara Cap Cana reviews

TripAdvisor Traveler Rating

5.0 Excellent

  • Cleanliness 5.0
  • Location 5.0
  • Rooms 5.0
  • Service 5.0
  • Value 4.5

4368 TripAdvisor reviews

TripAdvisor users rated this property 5 out of 5

Summer 2022

Q4365EFmercedesm (Allentown, Pennsylvania) on Jul 04, 2022

Our summer vacations were incredible, We visited the hyatt and it was an unforgettable vacation, The attention in that hotel is first class, From the arrival everything is perfect. The entertainment is super fun and they have many activities including crafts that are super good, Arturo, Ramón, Diomedes and Jean were very kind and they treated us very well. The rooms are big and spacious, The food and drinks are very good, A special greeting to Mayreny, Danny and Leydy, it is a beautiful hotel we will return.

TripAdvisor users rated this property 5 out of 5

Far exceeded expectations

frozenpenguins (Austin, Texas) on Jul 04, 2022

My partner and I came to Hyatt Zilara for a babymoon, having only been to one other all-inclusive resort before in Mexico. Our stay and experience was above and beyond what we hoped for. If you can swing getting a club room, do it. The club gets you access to the club only pool, lounge/bar with private check-in and concierge, and being able to eat at Shutters for breakfast and lunch. Our ocean view club room was located in the building directly above reception facing the ocean so you’re centrally located to everything which we really appreciated, especially being 6 months pregnant. The club also gets you access to your own personal butler who takes care of renting cabanas, organizing your transportation and activities, etc. Basically your own personal concierge. Our butler Luis was awesome and even comped us a bottle of D.R. rum., and a special bottle of wine and macaroons and chocolate in our room one evening. The food all over the resort was fantastic, we’re talking restaurant quality food. What was also nice and unexpected were the portion sizes were smaller, not huge American portion sizes but enough to order an appetizer, main, and dessert and not be stuffed to the brim. Also as someone who can’t drink right now I appreciated that they also had mocktail suggestions on the menu as well! I do wish they had more Dominican food for us to try though. At the resort we had previously gone to it seemed like everyone got up early and put their towels down to claim their spots close to the pool but we did not find that to be the case here. Granted there were still some instances of that happening but we never had an issue of not being able to find a spot to lay down. Even at 2pm on a Thursday we found an empty palapa on the beach that we were able to hang out under. The resort did have a list of daily activities and a backup rain activity plan for everyday but if you’re someone looking to party and go clubbing at the resort every night this is not the place for you. We would have dinner, stop by the pastry and coffee bar for an after-dinner cappuccino and then head up to the room by 10:45. Lights automatically go off on the balconies at 11pm and we were never kept up by loud noises. Everybody working at the resort was very nice and helpful. We extended our stay by one day and there was a little bit of headache figuring out how to go about doing that but once they got it figured out it was no problem. Overall I think we’re going to have a hard time finding another all-inclusive resort that hits the high standards that Hyatt Zilara has set. If you’re thinking about booking it, do it.

TripAdvisor users rated this property 5 out of 5

Beautiful resort with great service

725TinaVacat (New York City, New York) on Jul 04, 2022

We really enjoyed this beautiful resort. The resort was spotless and the service from the staff is amazing . Everyone was so friendly and made us feel so welcomed. At the Pier Buffet, Miguel conception , Santo, and Francisco provided great service . Anthony made us a very special breakfast every morning. Only thing missing is that there is no dancing.

TripAdvisor users rated this property 5 out of 5

30th Anniversary Trip

wprice007 (Madison, MS) on Jul 04, 2022

This was our first time to vacation in the Dominican Republic and we will definitely be back. The accommodations, food, service, our butler Frandy were spectacular. Zero absolutely zero complaints. We are world travelers and this spot is a top 5. Highly recommend it!

TripAdvisor users rated this property 5 out of 5

Excellent Service

jessicabT1782RT on Jul 03, 2022

Richy Perez helped create an unforgettable birthday experience for my husband!! He was very attentive, knowledgeable and definitely exceeded our expectations. We couldn't have asked for a better evening. The Hyatt is lucky to have him on thier Team!

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